Complaint: [redacted] I am rejecting this response because: that is a completely unacceptable and unprofessional response This dealership needs to be held responsible for making claims to their customers in an attempt to steal money from uninformed customers.It is against the law for them to do this, and I'm not going to accept these "responses" until something legitiment is done about it Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:During our visit On April 25th I informed [redacted] that I travel for work and had dedicated that day to purchase a new truckWe spent hours there only to be informed during signing paperwork that we would not be able to take home truck due to recallI signed the credit application with good faith that I would be purchasing a truckhous Prior to signing papers Mr [redacted] pulled up another truck to the outside doorAfter leaving the business office Mr [redacted] informed us that it we be for me to drive until recall was fixedNot once during negotiations or waiting to sign paperwork was I ever informed of suchHad I had been made aware of these conditions I would not have agreed to have my report pulledIt is my understanding that the [redacted] knew of recall but proceeded to sell the truck anywayI will be glad to submit text and emails associated with this claimI reached out to Mr [redacted] personally to try and resolve and he indicated he would call me back but never didFor the record the recall was fixed on April 23rdThe [redacted] job card number is [redacted] As for trying to make contact after I never heard back from them after the end of AprilI have tried reach out to Dale Earnhardt Chevrolet to resolve this, but to no availI feel that it is unfortunate that I have to pursue this course for resolutionThe lack of communication led to the complaintI am sure that Mr [redacted] still has my contact information My credit score has suffered because of this incident due to deceptive sales Regards, [redacted]
Ms [redacted] , I’m sorry for any inconvenience, please reach out to [redacted] at [redacted] ; she can assist you with the cancellation of the [redacted] paperwork The documents received did not include a [redacted] cancellation We look forward to hearing from you to complete your request Thank you
The vehicle's special policy coverage had expired at the time of this service visit We also tried to have the customer look at the leak that we were taking about on her vehicle, and she refused We tried everything to make customer happy, but we did not see the water pump leaking at time of visit
July 21, Here at Dale Earnhardt JrChevrolet we strive for customer service excellenceToday’s contractual paperwork and credit processing are long and tediousWe attempt in every way to make our customers feel at home while they waitIn reference to the vehicle that Mr & Mrs [redacted] were trying to purchase, it did in fact have a GM recall on it, and that shows how detailed our processes are on each and every vehicle we sell Every new vehicle dropped at our lot goes through a pre inspection delivery check and a VIN check to catch such necessary items that need addressedThe recall had been completed one day prior to the [redacted] ’s purchase attempt Unfortunately, once our [redacted] has completed the recall, the paperwork is then submitted to GM to clear the VIN search for that particular recallIn most cases this may take to days to clearOnce our [redacted] communicated the recall issue to our [redacted] , they were informed by internal paperwork that the recall had been completedWe then attempted to get the [redacted] ’s back in to complete the purchase transactionWe made attempts to get the [redacted] ’s back in to complete the deal to our dismay they would not purchase the vehicle from usWe do apologize for any and such inconvenience as they have encounteredIt is nor never will be our intentions to misrepresent our product and/or services to our customersAs a business, we are not legal able to remove any credit inquiries from any ones recordsThis is unfortunate for all of us, but once signing the credit application, that inquiry is completed and non-removable by us Once again, we apologize for any inconveniences and misunderstandings in this matter [redacted] Dale Earnhardt JrChevrolet **
I am rejecting this response because this should have never gotten this farThe next morning I contacted [redacted] myself to inquire about the recallIf I was able to get that information that quickly then why couldn't theyI was thoroughly aggravated after sitting in the dealership for about hours to sign a contract on a truck that I could not even take homeFurther more we could have been told earlier about the recall rather than sitting in there for hoursBecause according to the truck [redacted] they were aware of the recall several hours prior to presenting the news to usAccording to the credit bureau this is a pretty simple matter all they have to do is contact the bureau Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: that is a completely unacceptable and unprofessional response This dealership needs to be held responsible for making claims to their customers in an attempt to steal money from uninformed customers.It is against the law for them to do this, and I'm not going to accept these "responses" until something legitiment is done about it Regards, [redacted]
To Whom It May Concern:As shared in the prior response, the technician reported his findings at that time We shared our findings
Complaint: [redacted] I am rejecting this response because:During our visit On April 25th I informed [redacted] that I travel for work and had dedicated that day to purchase a new truckWe spent hours there only to be informed during signing paperwork that we would not be able to take home truck due to recallI signed the credit application with good faith that I would be purchasing a truckhous Prior to signing papers Mr [redacted] pulled up another truck to the outside doorAfter leaving the business office Mr [redacted] informed us that it we be for me to drive until recall was fixedNot once during negotiations or waiting to sign paperwork was I ever informed of suchHad I had been made aware of these conditions I would not have agreed to have my report pulledIt is my understanding that the [redacted] knew of recall but proceeded to sell the truck anywayI will be glad to submit text and emails associated with this claimI reached out to Mr [redacted] personally to try and resolve and he indicated he would call me back but never didFor the record the recall was fixed on April 23rdThe [redacted] job card number is [redacted] As for trying to make contact after I never heard back from them after the end of AprilI have tried reach out to Dale Earnhardt Chevrolet to resolve this, but to no availI feel that it is unfortunate that I have to pursue this course for resolutionThe lack of communication led to the complaintI am sure that Mr [redacted] still has my contact information My credit score has suffered because of this incident due to deceptive sales Regards, [redacted]
Ms [redacted] , I’m sorry for any inconvenience, please reach out to [redacted] at [redacted] ; she can assist you with the cancellation of the [redacted] paperwork The documents received did not include a [redacted] cancellation We look forward to hearing from you to complete your request Thank you
The vehicle's special policy coverage had expired at the time of this service visit We also tried to have the customer look at the leak that we were taking about on her vehicle, and she refused We tried everything to make customer happy, but we did not see the water pump leaking at time of visit
July 21, Here at Dale Earnhardt JrChevrolet we strive for customer service excellenceToday’s contractual paperwork and credit processing are long and tediousWe attempt in every way to make our customers feel at home while they waitIn reference to the vehicle that Mr & Mrs [redacted] were trying to purchase, it did in fact have a GM recall on it, and that shows how detailed our processes are on each and every vehicle we sell Every new vehicle dropped at our lot goes through a pre inspection delivery check and a VIN check to catch such necessary items that need addressedThe recall had been completed one day prior to the [redacted] ’s purchase attempt Unfortunately, once our [redacted] has completed the recall, the paperwork is then submitted to GM to clear the VIN search for that particular recallIn most cases this may take to days to clearOnce our [redacted] communicated the recall issue to our [redacted] , they were informed by internal paperwork that the recall had been completedWe then attempted to get the [redacted] ’s back in to complete the purchase transactionWe made attempts to get the [redacted] ’s back in to complete the deal to our dismay they would not purchase the vehicle from usWe do apologize for any and such inconvenience as they have encounteredIt is nor never will be our intentions to misrepresent our product and/or services to our customersAs a business, we are not legal able to remove any credit inquiries from any ones recordsThis is unfortunate for all of us, but once signing the credit application, that inquiry is completed and non-removable by us Once again, we apologize for any inconveniences and misunderstandings in this matter [redacted] Dale Earnhardt JrChevrolet **
I am rejecting this response because this should have never gotten this farThe next morning I contacted [redacted] myself to inquire about the recallIf I was able to get that information that quickly then why couldn't theyI was thoroughly aggravated after sitting in the dealership for about hours to sign a contract on a truck that I could not even take homeFurther more we could have been told earlier about the recall rather than sitting in there for hoursBecause according to the truck [redacted] they were aware of the recall several hours prior to presenting the news to usAccording to the credit bureau this is a pretty simple matter all they have to do is contact the bureau Complaint: [redacted] I am rejecting this response because: Regards, [redacted]
The customer was refunded their deposit for any confusion with the proposed purchase which our process is the deposit is non-refundable