The buyer may not have a 1500, but that is certainly what he orderedWe have no knowledge of the vehicle the buyer drives other than what he provided our company withThe information the buyer gave us was repeated and he did not correct it The buyer was given the opportunity to inspect the part prior to signing the invoice agreeing to the purchase as well and didn't state there was any issueThe reason he stated he realized there was an issue versus the reason his mother told us are conflictingRegardless, the buyer agreed to the terms of this sale and we have been generous already in not charging him initial or return freight as we should haveNo additional refund will be given in accordance to the terms of the saleI totally understand that mistakes happen and perhaps the buyer misspoke or didn't pay attention I truly have no reason for why he told us the incorrect model other than he didThe information he gave us was repeated and he didn't correct it, he also had the opportunity to inspect the item prior to purchase, he inspected it and then agreed to the purchaseI have provided the signed invoice, the back of the invoice and the credit card receipt a portion of the payment was made on for reference
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I do not own a so why would I order itThey made the mistake not meI would like my restocking fee back Regards, [redacted]
I, [redacted] , spoke with [redacted] on the phone beginning on 06/02/He was in search of a Transfer Case for a Silverado (Chevy Half Ton)He was asked the fitment questions then pertaining to a 1500/Half TonHe was asked if he had an SS and he stated he did notHe was then asked if had a dash switch/electric shift of a floor shiftHe stated he had a floor shift I then asked if he had a manual or automatic and he responded that he had a manualI read back the year/make/model & information that he gave me to verify it was correct and he stated it wasThat gave me the part number 412-As you can see with the documentation attached if he had stated a the series of questions he would have been asked are differentThe part was ordered and he came to pick the item up on 06/08/As we do with all customers we give them the opportunity to look at the part before they pay so if there are any issues we can take care of it right awayHe went over to look at the transfer case and came back in to pay, sign the invoice and agree to the terms of the invoiceHe then came back over a few minutes later to tell me it wasn't the correct oneHe, the 2nd time after he paid for and accepted the terms of the purchase, decided to check the ID#'s and realized there was an issueUpon further discussion he stated he had a 3/Ton/which is a different partWe ordered the part based on the information he provided us with but that information was not correct We offered to get him the one he needed and he stated he could get it elsewhere fasterThat's totally fine but in accordance to the terms of the purchase, the invoice he signed, we charged a re-stocking feePlease note the back of our invoice states"A 20% re-stocking fee will be applied to any part returned "not needed." and "Buyer will be responsible for freight on any "not needed" or incorrectly ordered part." The re-stocking fee is designed to help cover the cost of returning a part that a customer either decided they didn't want or ordered incorrectly or the cost of re-entering an item into our inventory This item was ordered and now would need to be returnedWe are responsible for the initial and return freight of the this item, that [redacted] ordered incorrectlyThat cost greatly exceeds the re-stocking fee he was charged The front of our invoice also states, "20% re-stocking fee" as wellWe only charged [redacted] the 20% re-stocking fee, we did not charge him the cost of freight as we could haveWe were sympathetic that he made a mistake and was trying to make the financial burden of that mistake minimal for him as we value his business and understand mistakes happen, we are all humanThe following morning his mom called and asked to speak to the ownerThe owner is my father who was not in the office at the time and would have had no knowledge of the transaction had he even been hereI was the salesperson and the Manager of Operations to I spoke with herShe very rudely demanded we give him a full refund, stated we purposely screwed her son over, we ordered the incorrect part and are blaming him and finally threatened to turn this over to the Revdex.comI explained to her that I ordered the exact part off of the information her son provided because we do not know what kind of vehicle he drives and that he would have to provide me with information that I used, he agreed to the terms of the sale when he signed the invoice and paid for itI did tell her that we could have also charged him the freight cost but decided to limit the cost of his mistakeShe then told me he knew it was the wrong one because the invoice stated "excSS" I informed her that was not the same reason he indicated to us and that that "excSS" means Except or Excluding the SS model and that for this part that has no bearing whatsoever as he doesn't have an SS model so that information is correctThe only thing that proves is that he answered a 1500/Half Ton question when he had a I certainly understand Vince's frustration but I ordered the part he requested, he doesn't have a he has a Since he incorrectly ordered the part he was responsible for paying a re-stocking feeThank you for your time
The buyer may not have a 1500, but that is certainly what he orderedWe have no knowledge of the vehicle the buyer drives other than what he provided our company withThe information the buyer gave us was repeated and he did not correct it The buyer was given the opportunity to inspect the part prior to signing the invoice agreeing to the purchase as well and didn't state there was any issueThe reason he stated he realized there was an issue versus the reason his mother told us are conflictingRegardless, the buyer agreed to the terms of this sale and we have been generous already in not charging him initial or return freight as we should haveNo additional refund will be given in accordance to the terms of the saleI totally understand that mistakes happen and perhaps the buyer misspoke or didn't pay attention I truly have no reason for why he told us the incorrect model other than he didThe information he gave us was repeated and he didn't correct it, he also had the opportunity to inspect the item prior to purchase, he inspected it and then agreed to the purchaseI have provided the signed invoice, the back of the invoice and the credit card receipt a portion of the payment was made on for reference
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I do not own a so why would I order itThey made the mistake not meI would like my restocking fee back Regards, [redacted]
I, [redacted] , spoke with [redacted] on the phone beginning on 06/02/He was in search of a Transfer Case for a Silverado (Chevy Half Ton)He was asked the fitment questions then pertaining to a 1500/Half TonHe was asked if he had an SS and he stated he did notHe was then asked if had a dash switch/electric shift of a floor shiftHe stated he had a floor shift I then asked if he had a manual or automatic and he responded that he had a manualI read back the year/make/model & information that he gave me to verify it was correct and he stated it wasThat gave me the part number 412-As you can see with the documentation attached if he had stated a the series of questions he would have been asked are differentThe part was ordered and he came to pick the item up on 06/08/As we do with all customers we give them the opportunity to look at the part before they pay so if there are any issues we can take care of it right awayHe went over to look at the transfer case and came back in to pay, sign the invoice and agree to the terms of the invoiceHe then came back over a few minutes later to tell me it wasn't the correct oneHe, the 2nd time after he paid for and accepted the terms of the purchase, decided to check the ID#'s and realized there was an issueUpon further discussion he stated he had a 3/Ton/which is a different partWe ordered the part based on the information he provided us with but that information was not correct We offered to get him the one he needed and he stated he could get it elsewhere fasterThat's totally fine but in accordance to the terms of the purchase, the invoice he signed, we charged a re-stocking feePlease note the back of our invoice states"A 20% re-stocking fee will be applied to any part returned "not needed." and "Buyer will be responsible for freight on any "not needed" or incorrectly ordered part." The re-stocking fee is designed to help cover the cost of returning a part that a customer either decided they didn't want or ordered incorrectly or the cost of re-entering an item into our inventory This item was ordered and now would need to be returnedWe are responsible for the initial and return freight of the this item, that [redacted] ordered incorrectlyThat cost greatly exceeds the re-stocking fee he was charged The front of our invoice also states, "20% re-stocking fee" as wellWe only charged [redacted] the 20% re-stocking fee, we did not charge him the cost of freight as we could haveWe were sympathetic that he made a mistake and was trying to make the financial burden of that mistake minimal for him as we value his business and understand mistakes happen, we are all humanThe following morning his mom called and asked to speak to the ownerThe owner is my father who was not in the office at the time and would have had no knowledge of the transaction had he even been hereI was the salesperson and the Manager of Operations to I spoke with herShe very rudely demanded we give him a full refund, stated we purposely screwed her son over, we ordered the incorrect part and are blaming him and finally threatened to turn this over to the Revdex.comI explained to her that I ordered the exact part off of the information her son provided because we do not know what kind of vehicle he drives and that he would have to provide me with information that I used, he agreed to the terms of the sale when he signed the invoice and paid for itI did tell her that we could have also charged him the freight cost but decided to limit the cost of his mistakeShe then told me he knew it was the wrong one because the invoice stated "excSS" I informed her that was not the same reason he indicated to us and that that "excSS" means Except or Excluding the SS model and that for this part that has no bearing whatsoever as he doesn't have an SS model so that information is correctThe only thing that proves is that he answered a 1500/Half Ton question when he had a I certainly understand Vince's frustration but I ordered the part he requested, he doesn't have a he has a Since he incorrectly ordered the part he was responsible for paying a re-stocking feeThank you for your time