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Gause Glass Company, Inc.

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Gause Glass Company, Inc. Reviews (1)

Shower door ordered and did not fit. We ordered a custom cut shower door from gause glass for 1627$ including instillation. [redacted] came out and took the measurements for the pieces of glass. We were charged 1100$ for a piece of glass 47x79 that was to be custom cut to fit our shower. About 2 weeks later another man and his helper came to install the door. When they were finished my father in law as well as myself comment on the gaps and asked if it could b fixed. The installer said if it were him, he would have had the glass custom cut. Red flag that it must not have been custom cut after all. In my opinion, [redacted] didn't take proper measurements which is why the door didn't fit the space properly. He tweeked it and fixed the gaps the best to his ability that day and I told him id have my husband look over it. Before the two left, he had me sign a piece of paper. It was the original invoice of what we paid for and what it cost as well as labor and taxes. At the bottom was a hand drawn line for me to sign and one for him. Nowhere on this piece of paper did it say I was satisfied with my instillation. I was told it was just verifying that he installed it and he signed it as well. I was never given a copy of this paper. When my husband got home he wasn't happy with the gaps as I knew he wouldn't be. He called to complain and the woman (manager-[redacted]) said someone would call to come look at it. No phone call just a random pop in and it was [redacted] again. He never took any more measurements just said they would see what they could do. My husband called to complain again and I was told [redacted] and the installer would come out today to see what they could figure out. [redacted] showed up at 940 today and asked what the concerns were. I told him we felt if it were customCut the angles shouldn't be off as much as they were. Both the side glass and both sides of the door were off in cuts. He said they could readjust them but it wouldOnly make one side better. Compensating one side but not the other. The gap would still b there somewhere. I told him my husband still wouldn't b happy with the gaps. That was our problem toBegin with. He very rudely asked what exactly he wanted then. I told him we felt that the glass needed to be recut to fit the space. He said they wouldn't do that. Of course I'm frustrated by this time and said that's the only way I know of to fix the problem. If they wouldn't fix the overall problem to go ahead and take the door and refund our money. He rudely said they wouldn't do that either and walked out of my house. He told the guy "let's go" and drove off. The manager ([redacted]) called me a few minutes later and was very rude as well asking why I refused to let them in to do any services/adjustments. I never refused anything. The man was in my house. That's not refusing. She said that they sent three people to fix my door. I only personally had one inside and saw one outside. She said since I refused to let them fix the door (which I never did since he walked out) and that I signed the paper that only was a copy of the invoice, that they were done and couldn't help any further.Desired SettlementI would like to have the door fixed or refunded the money I spent. Business Response We are attempting for the 2nd time to go to the customers home and resolve this problem. Once we have made this last attempt, we will respond to this complaint. Our appointment with the customer is scheduled for August 28th.Thank You,[redacted]

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Description: Glass and Window Companies, Auto Windshield and Glass Repair Shops, Glass - Repair, Beveled, Carved, and Ornamental Glass Companies, Glass Board Up Services

Address: 117 Branchwood Dr, Jacksonville, North Carolina, United States, 28546-5901

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