GAuto Group

[redacted] leased a Ford Explorer (Vin # [redacted] ) through GAuto Group at our Amarillo BranchWe have since shut down that location and have transferred all accounts to our Fort Worth locationI understand an issue arose when we had someone try to call and make a payment for *** [redacted] over the phone with a credit card and could not verify the car information or house address on the accountWe refuse to take a payment over the phone due to many credit card disputes without being able to verify information associated with the account [redacted] is required to make a payment of $every month to stay current with her leaseShe made a payment of $on October and didn't make another payment till March 8, of $On May 2nd, she only made a payment of $We are trying to work with [redacted] but she is behind over months worth of paymentsWe rather work with [redacted] and get her account current but will need timely payments in order to do so

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have? contacted? G Auto and given them my Credit Card? information that they need to make the? refund.Thanks to ALL who were involved in this matter Regards, [redacted] ***