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Gayan's Auto Body LLC

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Reviews Gayan's Auto Body LLC

Gayan's Auto Body LLC Reviews (6)

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: In reply to the response of Gayan's Auto Body, the vehicle was never restarted after first attemptAlso, the check engine light came on at his lot which indicated to me a problem which had nothing to do with reviving the enginePrior to any service done at this shop the vehicle had no engine problems in which [redacted] could vouch for since they have been doing all oil changes since the purchase of the car last year Therefore the vehicle was towed to [redacted] in order to not have any doubt of what was done at Gayan's Auto Body What [redacted] tried to do was attempt to fix what was previously done, from what I understand the plug was not connecting so the only thing they did was to try a longer plug which did not work This vehicle was accessed by Gayan's Auto Body also serviced and paid in full over $and the vehicle was not in good condition with the valves tapping and a miss with the check engine light onThis is not acceptable service, which cost me an additional $ Regards, [redacted]

July 8, Gayan’s Auto Body received [redacted] ’s [redacted] on 04/18/ as a repair assignment from [redacted] Insurance Company due to front end damages from a turkey hit The cost of damages for the repair $are averaged [redacted] picked her vehicle up on 04/25/at approximately 4:pm [redacted] drove the vehicle out of our shop without any issues or complaints and was satisfied with repairsGayan’s Auto Body received a call from [redacted] on 04/28/at 7:am [redacted] stated she came out of a store and started her vehicle, and vehicle made a loud pop, and smoke came from under the hood [redacted] then tried to start vehicle and claimed the vehicle would not start [redacted] had the vehicle towed from the store to her residence Gayan’s Auto Body then dispatched our flat bed to pick her vehicle up from her residenceWe brought the vehicle into our shop and inspected the vehicle Gayan’s found that the spark plug and coil pack was blown off of the number one cylinder, which is on the back side of the engine under the intake (not in claim damaged area) Gayan’s involved [redacted] and could not relate to the Insurance claimWe then called [redacted] in to inform her of what we found wrong with her vehicle and gave her a price to fix what we foundOur initial diagnosis showed two different types of plugs in the vehicle It appeared to us during the inspection, that somebody replaced plugs and did not replace properlyAfter further diagnosis of the vehicle, we found that the threads on the number one cylinder were damaged (no threads) Gayan’s then called [redacted] back to let her know what the additional costs would be to re-sleeve the cylinder, and she approved the repairsGayan’s did the repairs and the vehicle started and ran fine for the test drive When the vehicle was put in neutral it had a slight missCustomer came by because she saw her vehicle sitting out front and she asked if the repairs were completed I, Jeff Gayan, told her the vehicle was all back together and work completed and also told her there was still a slight miss in the engine when in neutral idol [redacted] and her brother were both on our lot with vehicle running and her brother was in the vehicle revving engine in park past red line and engine light on dash came on and they refused to take the vehicle Gayan’s was waiting for a call back from [redacted] claims department and they denied being part of claimGayan’s then called [redacted] to let her know that she would have to pick the vehicle up because [redacted] denied engine being part of the claim Darlene came to shop and paid the bill and had vehicle towed to Bryans Road [redacted] We then called Glenn at Bryans Road [redacted] ( ###-###-#### ) to follow up three days later to ask his professional diagnosis of her vehicleHe quoted there was compression on number one plug and they were going to try a longer spark plug due to us re-sleeving the head Gayan’s then called [redacted] to see if this was a legitimate procedure and [redacted] (###-###-####) the service writer said it was not recommended Gayan’s is not responsible due to the surrounding facts of this vehicle leaving this shop and a non recommended procedure by ford was performed (longer shaft on plug).Regards,Jeff G***Gayan’s Auto Body, LLC

In response to the rejection responsePlease read the original letter in detail*** ***'s car was not running when it arrived back to our shop (as the original letter states)*** *** was denied engine repair by *** *** as part of the turkey damagesGayan's Body Shop is not responsible for the damages that occurred to her vehicle where she took her vehicle and had a procedure done that was not recommended by *** Motor CompanyGayan's BodyShop has nothing to do with her current repair issueThe car had internal engine problemsRegards,Jeff G***Gayan’s Auto Body, LLC

July 8, Gayan’s Auto Body received *** ***’s *** ***
on 04/18/2014 as a repair assignment
from *** *** Insurance Company due to front end damages from a turkey hit
The cost of damages for the repair $are averaged. *** *** ***
picked her vehicle up
on 04/25/at approximately 4:pm.
*** *** drove the vehicle out of our shop without any issues or
complaints and was satisfied with repairsGayan’s Auto Body received a call
from *** *** *** on 04/28/at 7:am. *** *** stated she came out of a store
and started her vehicle, and vehicle made a loud pop, and smoke came from under
the hood. *** *** then tried to
start vehicle and claimed the vehicle would not start*** *** had the
vehicle towed from the store to her residence.
Gayan’s Auto Body then dispatched our flat bed to pick her vehicle up
from her residenceWe brought the vehicle into our shop and inspected the
vehicle. Gayan’s found that the spark
plug and coil pack was blown off of the number one cylinder, which is on the
back side of the engine under the intake (not in claim damaged area). Gayan’s involved *** *** and could not
relate to the Insurance claimWe then called *** *** in to inform her of
what we found wrong with her vehicle and gave her a price to fix what we foundOur
initial diagnosis showed two different types of plugs in the vehicle. It appeared to us during the inspection, that
somebody replaced plugs and did not replace properlyAfter further diagnosis
of the vehicle, we found that the
threads on the number one cylinder were damaged (no threads). Gayan’s then called *** *** back to let
her know what the additional costs would be to re-sleeve the cylinder, and she
approved the repairsGayan’s did the repairs and the vehicle started and ran
fine for the test drive. When the vehicle
was put in neutral it had a slight missCustomer came by because she saw her
vehicle sitting out front and she asked if the repairs were completed. I, Jeff Gayan, told her the vehicle was all
back together and work completed and also told her there was still a slight
miss in the engine when in neutral idol*** *** and her brother were both
on our lot with vehicle running and her brother was in the vehicle revving
engine in park past red line and engine light on dash came on and they refused
to take the vehicle. Gayan’s was waiting
for a call back from *** *** claims department and they denied being part of
claimGayan’s then called *** *** to let her know that she would have to
pick the vehicle up because *** *** denied engine being part of the claim
Darlene came to shop and paid the bill and had vehicle towed to Bryans Road
***We then called Glenn at Bryans Road *** ( ###-###-#### ) to follow
up three days later to ask his professional diagnosis of her vehicleHe quoted
there was compression on number one plug and they were going to try a longer
spark plug due to us re-sleeving the head.
Gayan’s then called *** *** to see if this was a legitimate
procedure and *** (###-###-####) the service writer said it was not recommended
Gayan’s is not responsible due to the surrounding facts of this vehicle leaving
this shop and a non recommended procedure by ford was performed (longer shaft
on plug).Regards,Jeff G***Gayan’s Auto
Body, LLC

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
In reply to the response of Gayan's Auto Body, the vehicle was never restarted after first attemptAlso, the check engine light came on at his lot which indicated to me a problem which had nothing to do with reviving the enginePrior to any service done at this shop the vehicle had no engine problems in which *** could vouch for since they have been doing all oil changes since the purchase of the car last year.
Therefore the vehicle was towed to *** in order to not have any doubt of what was done at Gayan's Auto Body. What *** tried to do was attempt to fix what was previously done, from what I understand the plug was not connecting so the only thing they did was to try a longer plug which did not work
This vehicle was accessed by Gayan's Auto Body also serviced and paid in full over $and the vehicle was not in good condition with the valves tapping and a miss with the check engine light onThis is not acceptable service, which cost me an additional $
Regards,
*** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I have spoken with several PROFESSIONAL mechanics and the response was all the sameDuring the repair by Gayan's Auto Body something had to go wrong to the point of needing a motor thereafter
The problem did not occur when I had the vehicle towed to *** for evaluation..Gayan's was pricing a motor before the vehicle went to ***. As I have stated before, this vehicle had no engine problems prior to going in this shop(Gayan's)
Regards,
*** ***

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