Gaydar Central

Only if we can get tenant to come and pay her July AND August rent and stop destroying the property, this her claim would have been great and solidify, instead she has not fully paid July rent and nothing has been paid in AugustTenant is currently in process of getting evicted for non-payment of rentHNR has fixed and took care of all her work orders submitted to include the Kitchen sink she and husband brokeShe decided not to follow our leases rules and instructions but instead creating and making her own rules by PREVENTING and STOPPING our handy-man and cleaning crew from going into her backyard to fix the property.This claim is time wasting and HNR will not comment on this going furtherTenant needs to focus on getting her July and August's rent paid plus late fees to avoid getting evicted, instead of wasting time on the computer with baseless claim and complaining Thanks

Firstly, The alleged money refers to in this complaint is not up $4,500.0, that is the first incorrect accusationThe tenant never gave no days notice has required by their lease agreement, instead they gave us notice the day they brought us the key surprisingly (day notice), stating that they have moved out, that was a total shock to usThe tenants after dropping us one key, went back to the property the next day and met our inspector there while doing his job, stating that ''Oh we are not done please give us couple of hours.'' That show that they never turned in all the keys as the lease required themOur inspector found two dogs locked up in one of the room which one of them is unauthorized according to their leaseHNR has tried our best to resolve this and even talked to their parents but all to no availTenants charges were all totally according to the lease agreementThe Lease, addendum, move in and out inventory, all the invoices for repairs done while they were renting from us ALL has been sent to them, even though they supposed to have their own copies, we still went ahead and sent everything to themWe have done almost everything we could to solve and help them so farWe communicated with them through phone and email several times trying to make them understand the contents of their lease agreement they signed, but all efforts seems effortlessAt this point we have rest our case and pray that they comply with their lease agreement they had with us like they supposed toThanks [redacted] **

Complaint: [redacted] I am rejecting this response because: The property management company has not followed their lease maintenance agreements or the requests of the owner, Ms [redacted] In May, there was a meeting between Ms [redacted] , her maintenance person, myself and the property management company in the back yard At that time Ms [redacted] told the company she had already paid them to clean up the back yard and would not be paying them to do it again They needed to take care of that, the front door and the garage Her maintenance person came at a later date and cut down some dead trees at her request I work from home and the property management company REFUSES to even attempt to work with my schedule I am off every Wednesday and have requested they set up work on that day You cannot tell me in months, they have not been able to schedule the work on a Wednesday One girl showed up at am on a Tuesday for backyard clean up She showed up in a car with no trailer to haul the debris off and stated she was going to talk to them in the office because she knew nothing about the metal and snakes, only the downed trees and brush She never returned We have a signed document stating since they raised our deposit from to we had until September to pay the addition in monthly increments I have paid my base rent every month The company informed us the owner refused to work with us on the due date as I get paid each month on the 8th (which Ms [redacted] stated was NOT the case as she was never even asked.) I did not pay the late fees or deposit payments only in June and July as I am STILL waiting on the work to be completed that the OWNER requested We have submitted numerous work orders, emails, calls, texts and in person requests - all have been ignored All of these items were even on our move in sheet! It took 3+ weeks for us to get working lights in our bedroom and hallway as well as water in our laundry room We did NOT break the sink, the elbow pipe under the sink simply broke They did get it repaired quickly as water was a big issue That was the one and only time something was repaired timely We submitted the vet bill immediately as it was from their negligence that our service dog was injured on the debris in the back yard We received a letter on 7/stating we had until 8/to pay in full or eviction process would start We went into the office and was told they could not 'find' any of our work orders We gave them until to locate them At pm we spoke with the office manager and she stated they had been found on the managers desk and he was emailing me a copy of them To date I have not received this email or any further communications I also informed them on the same date that we would pay everything in full IF they had all repairs done by August Otherwise, we will take all the business emails and personal emails between us and the office manager, texts, pictures and documents to court when and if they filed All we want is our property safe for us, our children and our animals as well as compensation for the vet bill his negligence caused A lease goes both ways!!! Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because:everything he stated is And is threatining my wife and I with illegal measuresHe is not being professional with this matterAnd according to the realty board of bell county and fort hoods realty board this is not the first time they falsified charges it's actually very commonFort hood is currently looking into this and is deciding whether or not to black list HNR for going after soldiersThey have refused to send documents requestedHNR cannot charge me and my wife for things wrong with the apt that we're wrong with it before we got thereAnd [redacted] is a liar my wife and I gave him a day notice on feb HNR IS A TERRIBLE BUISNESS Regards, [redacted]

(The company took our deposit never notifying us as to why we were being charged there was no letter sent to the home, no itemized statements, nothing.The company never called us back to answer any questions or concerns we have hadwhen I go to the main office the manager is never there and the
assistant can never help or explain why we have occurred this charges that was on the addendumWhile renting the property he has never fixed one issue we had with it since we moved in.) This statement is pure lieTenant was late times during the time of renting from us and they were charged late fees according to their lease agreementTenant ledger statement showing all the charges was sent to themMs*** ** *** called my personal cell phone few days ago after receiving our letter and I personally explained to her why she was been charged, everybody know when you were late you pay late fees. Ms*** ** *** does not want to listen or hear anything I or my staff say, she was ruded, yelled and screamed on top of her voice when talking to me over the phoneShe also came to my office and disrupted the front desk and slammed the door on my staffThis kind of behavior and attitude is not acceptableEverything we did was according to there lease agreementShe can refer to her lease agreement for more clarification as to when is the rent due and what the late fee is. Thank you.*** ***Owner/ Broker

HNR has made it clear that none of the charges to the tenant are pre-existing in accordance with the moving in inventoryTenant violate the lease by having unauthorized additional dog on the property and we have pictures on file to back up thisWe have done everything on our side to address this issue with the tenants and we are still open to talk to them if they are willingAlso every documents tenants requested has been sent to them and it seems that this is getting redundant and HNR will not comment going forward on this file anymore on this platformAgain we are willing to work with them the best way possible in accordance to our lease agreementThanks

Only if we can get tenant to come and pay her July AND August rent and stop destroying the property, this her claim would have been great and solidify, instead she has not fully paid July rent and nothing has been paid in August. Tenant is currently in process of getting evicted for non-payment of...

rent. HNR has fixed and took care of all her work orders submitted to include the Kitchen sink she and husband broke. She decided not to follow our leases rules and instructions but instead creating and making her own rules by PREVENTING and STOPPING our handy-man and cleaning crew from going into her backyard to fix the property.This claim is time wasting and HNR will not comment on this going further. Tenant needs to focus on getting her July and August's rent paid plus late fees to avoid getting evicted, instead of wasting time on the computer with baseless claim and complaining.  Thanks

Complaint: [redacted]
I am rejecting this response because:what they had stated is a lie we have the copy of the 30 day notice we gave them on feb 27 2017. HNR has been compleatly unwilling to work with us to resolve this. We did turn all keys in we had. They are falsifying charges  and taking advantage of our situation because we are out of state now. They have multiple math errors on they're statement that add up to over $2,000.00 ( deposit was added instead of deducted, April rent was added.) HNR  is a company based on lies. They're also charging us for normal wear and tear which according to our lawyer is illeagl also adding 40% to collections is also illegal. HNR is harassing us with threats. And have been unresponsive to our last 4 emails. They have not been compliant and have not given all documents requested. They are trying to steal our money and take advantage of us.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:everything he stated is false  And is threatining my wife and I with illegal measures. He is not being professional with this matter. And according to the realty board of bell county and fort hoods realty board this is not the first time they falsified charges it's actually very common. Fort hood is currently looking into this and is deciding whether or not to black list HNR for going after soldiers. They have refused to send documents requested. HNR cannot charge me and my wife for things wrong with the apt that we're wrong with it before we got there. And [redacted] is a liar my wife and I gave him a 30 day notice on feb 27 2017. HNR IS A TERRIBLE BUISNESS
Regards,
[redacted]

Firstly, The alleged money refers to in this complaint is not up $4,500.0, that is the first incorrect accusation. The tenant never gave no 30 days notice has required by their lease agreement, instead they gave us notice the day they brought us the 1 key surprisingly (1 day notice), stating that...

they have moved out, that was a total shock to us. The tenants after dropping us one key, went back to the property the next day and met our inspector there while doing his job, stating that ''Oh we are not done please give us couple of hours.'' That show that they never turned in all the keys as the lease required them. Our inspector found two dogs locked up in one of the room which one of them is unauthorized according to their lease. HNR has tried our best to resolve this and even talked to their parents but all to no avail. Tenants charges were all totally according to the lease agreement. The Lease, addendum, move in and out inventory, all the invoices for repairs done while they were renting from us ALL has been sent to them, even though they supposed to have their own copies, we still went ahead and sent everything to them. We have done almost everything we could to solve and help them so far. We communicated with them through phone and email several times trying to make them understand the contents of their lease agreement they signed, but all efforts seems effortless. At this point we have rest our case and pray that they comply with their lease agreement they had with us like they supposed to. Thanks[redacted]

Complaint: [redacted]
I am rejecting this response because:  The property management company has not followed their lease maintenance agreements or the requests of the owner, Ms. [redacted].  In May, there was a meeting between Ms [redacted], her maintenance person, myself and the property management company in the back yard.  At that time Ms [redacted] told the company she had already paid them to clean up the back yard and would not be paying them to do it again.  They needed to take care of that, the front door and the garage.  Her maintenance person came at a later date and cut down some dead trees at her request.  I work from home and the property management company REFUSES to even attempt to work with my schedule.  I am off every Wednesday and have requested they set up work on that day.  You cannot tell me in 3 months, they have not been able to schedule the work on a Wednesday.  One girl showed up at 9 am on a Tuesday for backyard clean up.  She showed up in a car with no trailer to haul the debris off and stated she was going to talk to them in the office because she knew nothing about the metal and snakes, only the downed trees and brush.  She never returned.  We have a signed document stating since they raised our deposit from 500 to 1000 we had until September to pay the addition in monthly increments.  I have paid my base rent every month.  The company informed us the owner refused to work with us on the due date as I get paid each month on the 8th (which Ms [redacted] stated was NOT the case as she was never even asked.)  I did not pay the late fees or deposit payments only in June and July as I am STILL waiting on the work to be completed that the OWNER requested.  We have submitted numerous work orders, emails, calls, texts and in person requests - all have been ignored.  All of these items were even on our move in sheet!  It took 3+ weeks for us to get working lights in our bedroom and hallway as well as water in our laundry room.  We did NOT break the sink, the elbow pipe under the sink simply broke.  They did get it repaired quickly as water was a big issue.  That was the one and only time something was repaired timely.  We submitted the vet bill immediately as it was from their negligence that our service dog was injured on the debris in the back yard.  We received a letter on 7/30 stating we had until 8/1 to pay in full or eviction process would start.  We went into the office and was told they could not 'find' any of our work orders.  We gave them until 5 to locate them.  At 451 pm we spoke with the office manager and she stated they had been found on the managers desk and he was emailing me a copy of them.  To date I have not received this email or any further communications.  I also informed them on the same date that we would pay everything in full IF they had all repairs done by August 15.  Otherwise, we will take all the business emails and personal emails between us and the office manager, texts, pictures and documents to court when and if they filed.  All we want is our property safe for us, our children and our animals as well as compensation for the vet bill his negligence caused.  A lease goes both ways!!!  
Regards,
[redacted]