Gayton Pointe Townhomes

In response to your letter dated November 19, 2014, please note my email sent as response on November 7thThe resident was also sent emails from the Billing Department with photographs and explanation for the carpet replacement chargeThe rent payments provided by the resident in resident’s message were due the property under the lease agreement, as resident occupied the unitThe rent charges are separate from the carpet replacement charge The balance due of $remains a valid amount due the Property

Gayton Pointe used to be an enjoyable place to live but it's clear the management team only cares about the money and nothing else In inclement weather do not expect to have your sidewalks shoveled unless you do it yourself Quite a lot to ask for top dollar rents In the summer, don't expect the pool to be clean They wait for the pump in the pool to die before they even accept the fact that it's broken even though the water turns greenThe walls are paper thin and you can hear your neighbors sneezing You enjoy the luxuries of not having assigned parking spots only to have them require decals to keep you from getting towed Since the new management has taken over this location leaves much to be desiredSave your money and go somewhere else They'll jack your rent up year after year only to have people move in at hundreds of dollars lower

In response to your letter dated November 4, 2014, with regards to case number ***, please be advised that the property management has provided the
following documentation to support the balance due of $503.84: 1) move-out pictures; 2) invoices for carpet replacement
The invoices consist of an invoice dated July 30, (prior to Residents move-in) and an invoice dated October 9, (after Residents move-out)
Resident was charged a prorated amount for carpet replacement in the amount of $After deduction of the deposit in the amount of $200.00, the remaining balance due is $
Based on the *** documentation, the balance due of $remains a valid amount due the Property
Sincerely,
*** ***
*** * ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.As displayed in pictures taken and files attached by UDR the date of pictures are 10/5/2014 when I was still in unit. There were no pictures taken on that date. the pictures are not of my carpet. The carpet in those pictures did not need replacement.I will not pay the amount UDR is billing and would like my deposit returned immediately.
Regards,[redacted]

In response to your letter dated December 2, 2014, please note my below emails. The Property has verified that the balance due of $503.83 is correct.
 
The pictures were taken October 6, 2014 (the day of former residents move-out) – which is the date indicated on the 1st slide of the photographs. October 5th  is a Sunday and the Property service managers are not available on Sundays to take photographs. The time stamp on the camera is in error – the Property identified that the camera date was one day behind and that the photographs were taken on October 6, 2014.
 
The balance due of $503.83 is a valid fee due the Property.

Revdex.com:I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The carpet in those pictures is not my own. The date stamp on those pictures is 10/05/2014 and I was still in the unit on 10/05/2014. No one from Gayton Pointe entered my unit on 10/05/2014 to take any pictures or perform a move out inspection on 10/05/2014. In addition carpets in those pictures do not show signs of needing to be replaced. No actions were taken by Gayton to try to steam clean those carpets. Carpets were replaced based on the service managers judgement that there were signs of urine damage. The carpets in those pictures do not show any sign of damages beyond normal wear and tear for being nearly 27 months old and a White color.I have been treated unfairly by Gayton Pointe and UDR in the past and they continue to do so now. I have endured plenty of stress from UDR for the past 26 months and refuse to continue to do so.I will not pay remaining balance of $503 and want my deposit returned immediately.[redacted]

In response to your letter dated November 19, 2014, please note my email sent as response on November 7th. The resident was also sent emails from the Billing Department with photographs and explanation for the carpet replacement charge. The rent payments provided by the resident in resident’s message were due the property under the lease agreement, as resident occupied the unit. The rent charges are separate from the carpet replacement charge.
 
The balance due of $503.84 remains a valid amount due the Property.

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I did not leave the carpet in a condition beyond normal wear and tear. The images show a soiled carpet that could have easily been steam cleaned. The property management decided to replace my carpet at my cost claiming there were signs of urine damage. Based on the images with a date stamp of 10/05/14 I refuse to accept that the carpet in those pictures was my own.  I would like to see a copy of when the carpet was ordered to be replaced. [redacted]. The carpet in those pictures was not damaged beyond repair.I refuse to make payment for damages that I am falsely being accused of making. The Revdex.com of Central Virginia has received similar complaints against Gayton Pointe for carpet replacement charges assessed to previous tenants. In addition to that there have been multiple complaints published on sites such as "Apartment Review" against UDR for similar problems.
Regards,
[redacted]

Gayton Pointe used to be an enjoyable place to live but it's clear the management team only cares about the money and nothing else. In inclement weather do not expect to have your sidewalks shoveled unless you do it yourself. Quite a lot to ask for top dollar rents. In the summer, don't expect the pool to be clean. They wait for the pump in the pool to die before they even accept the fact that it's broken even though the water turns green. The walls are paper thin and you can hear your neighbors sneezing. You enjoy the luxuries of not having assigned parking spots only to have them require decals to keep you from getting towed. Since the new management has taken over this location leaves much to be desired.
Save your money and go somewhere else. They'll jack your rent up year after year only to have people move in at hundreds of dollars lower.

Review: I received a Final Account Statement from Gayton Pointe Townhomes listing charges in the amount of $703.84 for carpet replacement. Upon leaving the unit on 10/05 the carpets were cleaned, vacuumed and free of any stains. After contacting the local director for an explanation of charges I was advised the carpet were replaced because traces of urine were found. I don't have any pets and never did have any pets throughout my stay at the unit. Pictures were sent to me that had a date stamp of 10/05/2014 which could not be pictures of my carpet because I was still in the unit on that day. It should also be noted that the pictures that were sent to me showed a soiled carpet that could have been easily steam cleaned if UDR wished to do so. I am being treated unfairly by UDR-Gayton Pointe Townhomes in their efforts to charge me for replacing a carpet that was left clean and did not require replacement. It should also be noted that there has been a previous Revdex.com complaint filed against Gayton Pointe for unethical carpet replacement charges.Desired Settlement: I wish for UDR-Gayton Pointe to withdraw their charges in full and return my $200.00 deposit that is being held. In addition I wish for them to stop sending me threatening letters indicating my account will go into collections.

Business

Response:

In response to your letter dated November 4, 2014, with regards to case number [redacted], please be advised that the property management has provided the following documentation to support the balance due of $503.84: 1) move-out pictures; 2) 2 invoices for carpet replacement.

The 2 invoices consist of an invoice dated July 30, 2012 (prior to Residents move-in) and an invoice dated October 9, 2014 (after Residents move-out).

Resident was charged a prorated amount for carpet replacement in the amount of $703.84. After deduction of the deposit in the amount of $200.00, the remaining balance due is $503.84.

Based on the [redacted] documentation, the balance due of $503.84 remains a valid amount due the Property.

Sincerely,

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As displayed in pictures taken and files attached by UDR the date of pictures are 10/5/2014 when I was still in unit. There were no pictures taken on that date. the pictures are not of my carpet. The carpet in those pictures did not need replacement.I will not pay the amount UDR is billing and would like my deposit returned immediately.

Regards,

Business

Response:

In response to your letter dated November 19, 2014, please note my email sent as response on November 7th. The resident was also sent emails from the Billing Department with photographs and explanation for the carpet replacement charge. The rent payments provided by the resident in resident’s message were due the property under the lease agreement, as resident occupied the unit. The rent charges are separate from the carpet replacement charge.

The balance due of $503.84 remains a valid amount due the Property.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The carpet in those pictures is not my own. The date stamp on those pictures is 10/05/2014 and I was still in the unit on 10/05/2014. No one from Gayton Pointe entered my unit on 10/05/2014 to take any pictures or perform a move out inspection on 10/05/2014. In addition carpets in those pictures do not show signs of needing to be replaced. No actions were taken by Gayton to try to steam clean those carpets. Carpets were replaced based on the service managers judgement that there were signs of urine damage. The carpets in those pictures do not show any sign of damages beyond normal wear and tear for being nearly 27 months old and a White color.I have been treated unfairly by Gayton Pointe and UDR in the past and they continue to do so now. I have endured plenty of stress from UDR for the past 26 months and refuse to continue to do so.I will not pay remaining balance of $503 and want my deposit returned immediately.[redacted]

Business

Response:

In response to your letter dated December 2, 2014, please note my below emails. The Property has verified that the balance due of $503.83 is correct. The pictures were taken October 6, 2014 (the day of former residents move-out) – which is the date indicated on the 1st slide of the photographs. October 5th is a Sunday and the Property service managers are not available on Sundays to take photographs. The time stamp on the camera is in error – the Property identified that the camera date was one day behind and that the photographs were taken on October 6, 2014. The balance due of $503.83 is a valid fee due the Property.

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I did not leave the carpet in a condition beyond normal wear and tear. The images show a soiled carpet that could have easily been steam cleaned. The property management decided to replace my carpet at my cost claiming there were signs of urine damage. Based on the images with a date stamp of 10/05/14 I refuse to accept that the carpet in those pictures was my own. I would like to see a copy of when the carpet was ordered to be replaced. [redacted]. The carpet in those pictures was not damaged beyond repair.I refuse to make payment for damages that I am falsely being accused of making. The Revdex.com of Central Virginia has received similar complaints against Gayton Pointe for carpet replacement charges assessed to previous tenants. In addition to that there have been multiple complaints published on sites such as "Apartment Review" against UDR for similar problems.

Regards,