GB Construction

Initial Business Response / [redacted] (1000, 10, 2015/06/05) */ In regards to [redacted] ***, she purchased a [redacted] for services which are sold 3/off of the price of [redacted] per sessionMrs [redacted] was minutes late for her 3rd appt.( a hr cancellation is required or you automatically lose your service) do to the pricing on [redacted] , we have to be by appointment only and adhere to those appointments because we are so busyanyway, she was minutes lateI told her that we could not do her that day as it would interfere with the next clients apptbut, that we would reschedule her for later on in the weekshe got angry and refused to come in at a later date and just kept being argumentive on the phoneIn the meantime another client called on the other line and said one of our clients was sitting on the floor crying and that we refused to do her( mind you, there is a reception area for about other suites in the bldgbut, she sat in the middle of the floor crying and telling people that we would not service her) The tech walks in and tries to calm Mrs [redacted] down and takes her client into the treatment roomThe next client arrives, mrs [redacted] is still sitting on the floor crying and she proceeds to tell her , that we refused to do her as wellshe would not leave but called me again, and said that she thought it was her duty to tell the customers that we did not do hershe was there for over hrsshe proceeded to tell me that we just LEFT her there crying on a cold floorI told her that I had offered her another apt ( which we do not have to do as technically she did not call and say she was going to be late so that would be considered a no showbut instead we tried to work with hershe made a scene and tried to force an appointment for that day which there were no openings and, she was trying to run off the clients we had coming inI then called [redacted] and told them the situation, to which we decided to give her , her money back for her remaining treatments and we basically left it in their hands because they sold her the servicethey called me back and said mrs [redacted] called them and wanted her money back and I agreed to that for the services she had leftout of the blue on a Monday, a couple of weeks later she shows up at the clinic calls me( This was after she called [redacted] for a refund) I told her that we just wanted to dissolve our relationship with her after the incident of her trying to run the clients off, that she needed to call [redacted] she started yelling and threatening to slander us and I said, we already have clients that you tried to do that with face to face if you continue to do it, we will handle it legallyshe just kept yelling and wanting to argue and I just had to hang upand again called [redacted] I have never nor has the tech ever dealt with someone who acted out in this manner short of calling the police to have her forcibly removed, we just rode it out and at the expense of our remaining customers as well as ourselvesI do not know what else to do, we handed it to [redacted] and told them to do what needs to be doneas far as I know, she was refunded by themWe just want this to go away Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/06/08) */ (The consumer indicated he/she DID NOT accept the response from the business.) The business's response is full of partial truths , mixchronology and outright inaccuracies It is true that I was minutes late (not 20) for my 2nd appointment (not 3rd), and I did not call until after I had arrived as there was no way to call safely without pulling over and further delaying my arrivalI was frustrated that the tech had simply left without a phone call or a note, and as I could not reschedule due to difficulties with childcare and driving in from out of town, I did push to see if I could possibly be squeezed in that dayIf the tech had been there when I arrived, there would have been plenty of time for my service even though I was minutes late, so I felt the business was partially responsible, along with my lateness, for the failure of the appointment What truly upset me, though, was the accusatory and confrontational tone of the woman on the phoneI have never been treated so rudely in my lifeShe did, indeed, leave me in tears, which another client witnessedAnd I did tell that client why I was so upsetBecause the woman on the phone had been so impossible to deal with, I waited to talk to the tech in person, whom I'd had a good experience with on my first appointmentI waited minutes to do that, until the tech arrived for the appointment an hour after mine, not hours as the business's response states I absolutely did not refuse to leave or call again once I had spoken to the techI was disappointed by the tech's lack of apology or apparent concern for the way I'd been treated, but I left with an appointment for two concurrent treatments the following weekThe tech even stated that she'd made sure to pick a time when she could be sure someone would be thereWhen I showed up for that appointment, therefore, it was hardly "out of the blue." Nor was this appointment after I had contacted [redacted] for a refund, as the business statesThat should be easy to verify by checking the datesPerhaps the business had told [redacted] that they no longer wanted to complete this service, I have no way of knowing, but no one told me When I arrived for that rescheduled appointment and no one was there, I was forced to call the business again, as much as I dreaded dealing with the woman who handled the phones againShe told that they'd decided to refund my [redacted] rather than work with me, and was again shockingly rude and confrontationalI in turn expressed my displeasure at the fact that they'd set an appointment and then cancelled it with no notificationI did not yell, but I certainly did argue and did not mince wordsI NEVER threatened to slander themI said that I would likely post online reviews and do what I could to spread the word about their company, but as everything I have related is absolutely true, that is not slander but well within my rights Some of the differences in our accounts will certainly never be resolved, such as whether my response was as the business has described or a reasonable, albeit emotional, reaction to the rudeness of the woman on the phone and the frustrating situationMany of the business's other assertions, however, can be shown to be untrue by comparing appointment dates to the date I first contacted [redacted] for a refund, etcIt can be safely inferred that I'm not the first client this company has had trouble with, as of the reviews on [redacted] are 1-starTwo of the reviews, in particular, relate situations not unlike mine where the reviewer had to deal with rudeness and lying I do not know what Forever Young has told [redacted] but I will share portions of the many messages I have exchanged with [redacted] trying to get this resolvedAs of this time, [redacted] has offered me a credit in [redacted] bucks, but not a refund as I have requestedThey say a refund must await "resolution with the business." May from [redacted] Hi [redacted] , I'm so sorry to hear about any trouble you've encounteredOf course, this is never the experience we want you to have when redeeming a [redacted] We'd love to reach out to the business on your behalf to try to make things right Of course, I'm sure this experience has been frustrating so far, and I understand if you'd prefer not to wait for a resolutionBecause you're an awesome customer, I'd be happy to issue a refund in [redacted] Bucks to your account insteadThe Bucks would be available in your account immediately and would not expire Please let me know how you'd like to proceed, and thanks so much for your patienceThe sooner I hear from you, the better I can assist! Regards, [redacted] Groupon Customer Support Several more messages were exchanged, during which [redacted] offered me [redacted] bucks for two of the three [redacted] I'd purchased, and I continued to ask about a full refund and the third [redacted] in question May from [redacted] Hi [redacted] , I'm sorry for any trouble you've experienced with this [redacted] Looking at your account, it appears this [redacted] may have been marked as redeemedBecause of this, we'll need to reach out to the business directly to verify that this [redacted] hasn't already been used Thanks for your patience! I look forward to hearing back from you Regards, [redacted] V My response: The [redacted] was marked as redeemed when I made the appointment, but the vendor cancelled the appointment without telling me because she decided she would rather refund my [redacted] than provide the purchased servicesI arrived to a locked door, and none of the four treatments for this [redacted] were performed Thank you, [redacted] This was answered with two messages saying that they were trying to contact the business, then this message: From [redacted] May 19: Hi [redacted] , Sorry for the confusion, We have gone ahead and investigated and came to know that this [redacted] was redeemed by the business and the you have received services So we are not able to issue full refund for the [redacted] since you have already used the service Thank you so much for your patience and if you need anything else in the meantime, please don't hesitate to ask Regards, [redacted] J My now upset response: That is absolutely untrueI purchased three [redacted] with this companyone for three services, one for four services, and one for two I received one of the three services from the first [redacted] on April When I arrived for my second appointment from the first [redacted] on May 4, I was minutes late and [redacted] had locked up and leftWhen I called the business to ask what I should do, I was verbally abused over the phone When I arrived early for my third appointment on May 13, which should have included the second treatment from the first [redacted] and the first treatment from the second [redacted] the door was again lockedI called the business, was treated shockingly rudely over the phone once again and informed that [redacted] had decided she would rather refund my [redacted] than provide the purchased services [redacted] had cancelled my appointment without telling me, leaving me to drive in from out of town simply to sit outside a locked door The second [redacted] was marked as redeemed when I made the appointment for May 13, but NO SERVICE WAS PROVIDEDOf the services puchased on the three [redacted] only one was actually provided Forgive me if I'm getting frustrated, but I've explained all of this several times in the preceding e-mailsIf the business claims that more than the one service on April was ever provided, they are absolutely lyingwhich from the reviews on [redacted] I gather is not unusual for this business The Revdex.com has also contacted Forever Young regarding this matterI hope they will have better luck resolving this problem than [redacted] appears to have had so farI truly do not want to proceed to small claims court, but I cannot allow myself to be cheated this way Thank you for your continued assistance and further investigation, [redacted] last message, May 20: I can assure you that we always try to feature businesses that see [redacted] as an opportunity to gain loyal customersThey may not be aware that this is a problemWe never intend to upset our subscribers, and we genuinely appreciate your thoughtsI'll make sure that your opinion is communicated to the appropriate channels When we hear about a negative experience, we always try to resolve the issue directly with the businessIf we are unable to resolve the issue, we notify our customers and take any actions necessary to ensure our customers' satisfaction However, given the circumstances, I understand if you'd rather not wait for a resolution, and I want to make this right for you as soon as possibleI've cancelled the [redacted] bucks and issued a full refund of [redacted] in [redacted] Bucks to your account by cancelling this purchase I'm still waiting for a "resolution with the business" and actual refund rather than [redacted] bucks ***

Initial Business Response /* (1000, 5, 2016/03/07) */
First off, this is the very first I have heard of this issue, and second, We sell no packages for servicesper person and per household, depending on the package they typically only go up to 3,and some hair removal at We did have a
water issue ,but I called every single person and some I could not leave a message or the voice mail was fullWe have a full schedule, so people have indeed been able to contact usWe also accept texting and facebookWe value each and every client and we are a small business with our prices more than 3/off the original price with groupon and they keep half of thatIn order to keep these prices low, we do the clients and answer the phone as soon as we can get to it.So, when the client is getting the service, We try to make it all about them, the best we canI am sure we can get her in, but if she has visits ,she already knows that is not allowed and I have to question her own honesty as it states right on the adone per householdWe do not return groupons money if she purchased from themI can only figure they would question as well? I have been with them years and have never had a problemAgain, We can het her in , but is in error, If she still wants a refund , she needs to contact GrouponThank you
Initial Consumer Rebuttal /* (3000, 7, 2016/03/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes you are correct my mistake I purchased a six visit package
This wAs paid directly to your officeNot through Groupon which was reccommended by your staff on my and only appointment
No one from your company contacted meI had to continuously call and was told someone would call me backNever happened and my voicemail is never fullYours was when I made my final attempt to contact you
I expect a full refund and nothing less
There comes a point to when you as a business has to take responsibility for not delivering the service within reasonable termNo excusesThis has gone on for months nowI'm done and out of patience with your continued excuses for service not available to me

Initial Business Response /* (1000, 10, 2015/06/05) */
In regards to [redacted], she purchased a [redacted] for services which are sold 3/4 off of the normal price of [redacted] per session. Mrs [redacted] was 20 minutes late for her 3rd appt.( a 24 hr cancellation is required or you automatically lose your...

service) do to the pricing on [redacted], we have to be by appointment only and adhere to those appointments because we are so busy. anyway, she was 20 minutes late. I told her that we could not do her that day as it would interfere with the next clients appt. but, that we would reschedule her for later on in the week. she got angry and refused to come in at a later date and just kept being argumentive on the phone. In the meantime another client called on the other line and said one of our clients was sitting on the floor crying and that we refused to do her. ( mind you, there is a reception area for about 10 other suites in the bldg. but, she sat in the middle of the floor crying and telling people that we would not
service her) The tech walks in and tries to calm Mrs [redacted] down and takes her client into the treatment room. The next client arrives, mrs [redacted] is still sitting on the floor crying and she proceeds to tell her , that we refused to do her as well. she would not leave but called me again, and said that she thought it was her duty to tell the customers that we did not do her. she was there for over 2 hrs. she proceeded to tell me that we just LEFT her there crying on a cold floor. I told her that I had offered her another apt ( which we do not have to do as technically she did not call and say she was going to be late so that would be considered a no show. but instead we tried to work with her. she made a scene and tried to force an appointment for that day which there were no openings and, she was trying to run off the clients we had coming in. I then called [redacted] and told them the situation, to which we decided to give her , her money back for her
remaining treatments and we basically left it in their hands because they sold her the service. they called me back and said mrs [redacted] called them and wanted her money back and I agreed to that for the services she had left. out of the blue on a Monday, a couple of weeks later she shows up at the clinic calls me. ( This was after she called [redacted] for a refund) I told her that we just wanted to dissolve our relationship with her after the incident of her trying to run the clients off, that she needed to call [redacted]. she started yelling and threatening to slander us and I said, we already have 2 clients that you tried to do that with face to face if you continue to do it, we will handle it legally. she just kept yelling and wanting to argue and I just had to hang up. and again called [redacted] I have never nor has the tech ever dealt with someone who acted out in this manner short of calling the police to have her forcibly removed, we just rode it out
and at the expense of our remaining customers as well as ourselves. I do not know what else to do, we handed it to [redacted] and told them to do what needs to be done. as far as I know, she was refunded by them. We just want this to go away.
Initial Consumer Rebuttal /* (3000, 12, 2015/06/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The business's response is full of partial truths , mixed-up chronology and outright inaccuracies.
It is true that I was 15 minutes late (not 20) for my 2nd appointment (not 3rd), and I did not call until after I had arrived as there was no way to call safely without pulling over and further delaying my arrival. I was frustrated that the tech had simply left without a phone call or a note, and as I could not reschedule due to difficulties with childcare and driving in from out of town, I did push to see if I could possibly be squeezed in that day. If the tech had been there when I arrived, there would have been plenty of time for my service even though I was 15 minutes late, so I felt the business was partially responsible, along with my lateness, for the failure of the appointment.
What truly upset me, though, was the accusatory and confrontational tone of the woman on the phone. I have never been treated so rudely in my life. She did, indeed, leave me in tears, which another client witnessed. And I did tell that client why I was so upset. Because the woman on the phone had been so impossible to deal with, I waited to talk to the tech in person, whom I'd had a good experience with on my first appointment. I waited 45 minutes to do that, until the tech arrived for the appointment an hour after mine, not 2 hours as the business's response states.
I absolutely did not refuse to leave or call again once I had spoken to the tech. I was disappointed by the tech's lack of apology or apparent concern for the way I'd been treated, but I left with an appointment for two concurrent treatments the following week. The tech even stated that she'd made sure to pick a time when she could be sure someone would be there. When I showed up for that appointment, therefore, it was hardly "out of the blue." Nor was this appointment after I had contacted [redacted] for a refund, as the business states. That should be easy to verify by checking the dates. Perhaps the business had told [redacted] that they no longer wanted to complete this service, I have no way of knowing, but no one told me.
When I arrived for that rescheduled appointment and no one was there, I was forced to call the business again, as much as I dreaded dealing with the woman who handled the phones again. She told that they'd decided to refund my [redacted] rather than work with me, and was again shockingly rude and confrontational. I in turn expressed my displeasure at the fact that they'd set an appointment and then cancelled it with no notification. I did not yell, but I certainly did argue and did not mince words. I NEVER threatened to slander them. I said that I would likely post online reviews and do what I could to spread the word about their company, but as everything I have related is absolutely true, that is not slander but well within my rights.
Some of the differences in our accounts will certainly never be resolved, such as whether my response was as the business has described or a reasonable, albeit emotional, reaction to the rudeness of the woman on the phone and the frustrating situation. Many of the business's other assertions, however, can be shown to be untrue by comparing appointment dates to the date I first contacted [redacted] for a refund, etc. It can be safely inferred that I'm not the first client this company has had trouble with, as 13 of the 29 reviews on [redacted] are 1-star. Two of the reviews, in particular, relate situations not unlike mine where the reviewer had to deal with rudeness and lying.
I do not know what Forever Young has told [redacted] but I will share portions of the many messages I have exchanged with [redacted] trying to get this resolved. As of this time, [redacted] has offered me a credit in [redacted] bucks, but not a refund as I have requested. They say a refund must await "resolution with the business."
May 13 from [redacted]
Hi [redacted],
I'm so sorry to hear about any trouble you've encountered. Of course, this is never the experience we want you to have when redeeming a [redacted]
We'd love to reach out to the business on your behalf to try to make things right.
Of course, I'm sure this experience has been frustrating so far, and I understand if you'd prefer not to wait for a resolution. Because you're an awesome customer, I'd be happy to issue a refund in [redacted] Bucks to your account instead. The Bucks would be available in your account immediately and would not expire.
Please let me know how you'd like to proceed, and thanks so much for your patience. The sooner I hear from you, the better I can assist!
Regards,
[redacted]
Groupon Customer Support
Several more messages were exchanged, during which [redacted] offered me [redacted] bucks for two of the three [redacted] I'd purchased, and I continued to ask about a full refund and the third [redacted] in question.
May 15 from [redacted]
Hi [redacted],
I'm sorry for any trouble you've experienced with this [redacted]
Looking at your account, it appears this [redacted] may have been marked as redeemed. Because of this, we'll need to reach out to the business directly to verify that this [redacted] hasn't already been used.
Thanks for your patience! I look forward to hearing back from you.
Regards,
[redacted] V
My response: The [redacted] was marked as redeemed when I made the appointment, but the vendor cancelled the appointment without telling me because she decided she would rather refund my [redacted] than provide the purchased services. I arrived to a locked door, and none of the four treatments for this [redacted] were performed.
Thank you,
[redacted]
This was answered with two messages saying that they were trying to contact the business, then this message:
From [redacted] May 19:
Hi [redacted],
Sorry for the confusion,
We have gone ahead and investigated and came to know that this [redacted] was redeemed by the business and the you have received services.
So we are not able to issue full refund for the [redacted] since you have already used the service.
Thank you so much for your patience and if you need anything else in the meantime, please don't hesitate to ask.
Regards,
[redacted] J
My now upset response:
That is absolutely untrue. I purchased three [redacted] with this companyone for three services, one for four services, and one for two.
I received one of the three services from the first [redacted] on April 24.
When I arrived for my second appointment from the first [redacted] on May 4, I was 15 minutes late and [redacted] had locked up and left. When I called the business to ask what I should do, I was verbally abused over the phone.
When I arrived early for my third appointment on May 13, which should have included the second treatment from the first [redacted] and the first treatment from the second [redacted] the door was again locked. I called the business, was treated shockingly rudely over the phone once again and informed that [redacted] had decided she would rather refund my [redacted] than provide the purchased services. [redacted] had cancelled my appointment without telling me, leaving me to drive in from out of town simply to sit outside a locked door.
The second [redacted] was marked as redeemed when I made the appointment for May 13, but NO SERVICE WAS PROVIDED. Of the 9 services puchased on the three [redacted] only one was actually provided.
Forgive me if I'm getting frustrated, but I've explained all of this several times in the preceding e-mails. If the business claims that more than the one service on April 24 was ever provided, they are absolutely lyingwhich from the reviews on [redacted] I gather is not unusual for this business.
The Revdex.com has also contacted Forever Young regarding this matter. I hope they will have better luck resolving this problem than [redacted] appears to have had so far. I truly do not want to proceed to small claims court, but I cannot allow myself to be cheated this way.
Thank you for your continued assistance and further investigation,
[redacted] last message, May 20:
I can assure you that we always try to feature businesses that see [redacted] as an opportunity to gain loyal customers. They may not be aware that this is a problem. We never intend to upset our subscribers, and we genuinely appreciate your thoughts. I'll make sure that your opinion is communicated to the appropriate channels.
When we hear about a negative experience, we always try to resolve the issue directly with the business. If we are unable to resolve the issue, we notify our customers and take any actions necessary to ensure our customers' satisfaction.
However, given the circumstances, I understand if you'd rather not wait for a resolution, and I want to make this right for you as soon as possible. I've cancelled the [redacted] bucks and issued a full refund of [redacted] in [redacted] Bucks to your account by cancelling this purchase.
I'm still waiting for a "resolution with the business" and actual refund rather than [redacted] bucks.
[redacted]