GBE Packaging Reviews (%countItem)
GBE Packaging Rating
Address: 8005 S 13th St, Oak Creek, Wisconsin, United States, 53154-7483
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+1 (414) 921-1593 |
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www.gbepackaging.com
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I ordered a product on April 7th from GBE. On April 27th, on-line to check the status of my order and the estimated delivery date. When I typed in the requested information... my order # and email address, I instantly received a statement that my order # and email address were NOT in their system. I tried it 2 more times with the same response. So, I e-mailed the GBE directly, requesting an update. Later that day, I received an email from GBE with a generic response, stating they because of Covid, they were trying to fill orders as quickly at possible. The was NO mention of my order #, nor if my order even existed. I then called GBE, and was immediately heard background music. No human voice. I waited on the phone for 12 minutes. No one picked up. So, I hung up and decided to contact Revdex.com to report this incidence to you. I'd like to if they just took my $, and I will never see the product. Or, doesn't my order really exist, and when can I expect delivery.
We apologize for the experience you had with your order. During this Covid-19 crisis, we have never seen this situation, ever. We are averaging hundreds of calls far more than we can handle and we are doing our best to get to each customer. We have offered to put products on backorder for customers or they can simply email us and request the order be canceled. We have many products on back order and yes we charge cards when the order is placed. We have to because MOST of our products ship the same day. We have experienced a huge increase in fraudulent orders in the last 30 days. We took in over $5000 in fraudulent charges so far for back ordered items and thankfully we did not ship those first or we would be out $5000. We also have accepted orders that shipped before it was determined they were fraudulant charges. Even with all of our safety features in place we now have to eat those costs. The credit card companies are not responsible for fraudulant charges so we cannot change our practice or our loss could be far worse. If the customer would have emailed us we would have refunded her order as we have for several hundred other customers. We are not out to rip-off customers. We are trying to save them money but with the unprecedented demand for our products and the products only available sporadically, we are doing the best we can to service all of our customers as soon as the product is available.