I am in receipt of the complaint forwarded by you to our office We always strive for excellent customer service and appreciate your efforts at brining this complaint to our attention I strongly disagree with the accusations made in this complaint We are property managers and act as agents for the property owners If a party is interested one of the properties we represent they may apply for it Upon receipt of the application we gather the required references and documentation, then present it to the owner who makes the final decision to approve or deny any applicant We have no control as to how many applicants there may be for any property or the timing at which an application may come in If we have multiple applicants we present them all to the owner and they choose the one they are most comfortable with based on credit history, income, length of employment, etc We do this in a timely manner as it is in all parties best interest to have the property rented quickly This particular complaint is very confusing as she stated we never got back to her for over two weeks or gave her a reason as to why she was denied As evidenced by the attached e-mail from the applicant, she applied for the property on the afternoon of the 9/9/and withdrew her application on the morning of 9/12/ She was never denied because she informed us she took another property and in her own words stated "you can discard my application" This took place within hours of her applying, so both the time frame and accusation in the complaint make no sense She even apologized for all the work she put us through and thanked us for our time The only thing that I can think of that she might be referring to in regards to timing is that our staff lets all applicants for a property know when it has been rented, so she most likely received a call from us letting her know that the owner had approved another applicant when the property went off the market This is a courtesy to let them know that the property is no longer available to them and to see if they would like to try and present their application towards another property As to why this would offend her or be construed as discriminatory when she had already secured another property and withdrew her application also makes no sense I will ask the staff to check with applicants in the future who withdraw their applications to see if they would like to receive this call or not As a gesture of good faith we have returned the application fees to the applicant even though we incurred all the expenses of processing the application These were mailed to her via check #on 9/30/14, the day we received your letter I hope this helps to clarify matters Sincerely, [redacted] [redacted]
I am rejecting this response because:GBR is responsible for returning our deposit because they accepted our deposit and cashed itThey are responsible for maiking sure we receive our deposit backI recommend GBR follow up with whom ever to get our deposit back as you already once promised meWWe expect our full refund of our deposit totalling of $
I am in receipt of the complaint forwarded by you to our office We always strive for excellent customer service and appreciate your efforts at brining this complaint to our attention I strongly disagree with the accusations made in this complaint We are property managers and act as agents for the property owners If a party is interested one of the properties we represent they may apply for it Upon receipt of the application we gather the required references and documentation, then present it to the owner who makes the final decision to approve or deny any applicant We have no control as to how many applicants there may be for any property or the timing at which an application may come in If we have multiple applicants we present them all to the owner and they choose the one they are most comfortable with based on credit history, income, length of employment, etc We do this in a timely manner as it is in all parties best interest to have the property rented quickly This particular complaint is very confusing as she stated we never got back to her for over two weeks or gave her a reason as to why she was denied As evidenced by the attached e-mail from the applicant, she applied for the property on the afternoon of the 9/9/and withdrew her application on the morning of 9/12/ She was never denied because she informed us she took another property and in her own words stated "you can discard my application" This took place within hours of her applying, so both the time frame and accusation in the complaint make no sense She even apologized for all the work she put us through and thanked us for our time The only thing that I can think of that she might be referring to in regards to timing is that our staff lets all applicants for a property know when it has been rented, so she most likely received a call from us letting her know that the owner had approved another applicant when the property went off the market This is a courtesy to let them know that the property is no longer available to them and to see if they would like to try and present their application towards another property As to why this would offend her or be construed as discriminatory when she had already secured another property and withdrew her application also makes no sense I will ask the staff to check with applicants in the future who withdraw their applications to see if they would like to receive this call or not As a gesture of good faith we have returned the application fees to the applicant even though we incurred all the expenses of processing the application These were mailed to her via check #on 9/30/14, the day we received your letter I hope this helps to clarify matters Sincerely, [redacted] [redacted]
I am rejecting this response because:GBR is responsible for returning our deposit because they accepted our deposit and cashed itThey are responsible for maiking sure we receive our deposit backI recommend GBR follow up with whom ever to get our deposit back as you already once promised meWWe expect our full refund of our deposit totalling of $