G.C. Firestone

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

LETS GO TO THE FACTS
THE CUSTOMER BROUGHT CAR TO OUR SHOP FOR REPAIRS 4/4/FOR REPAIRS @ MILES
THE INVOICE # LISTS ALL REPAIRS AND THE DISCOUNT OF $TO BRING THE TOTAL COST WITH TAX $
A 3RD PARTY PAID FOR THE REPAIRS AND THEY AND THE CUSTOMER WERE SHOWN THE OLD PARTS
THEN BEFORE GETTING THE VEHICLE BACK
ON 4/15/@ MILES, THE CUSTOMER BROUGHT THE CAR IN FOR AN OIL CHANGE AND STATED IT STILL HAD A NOISE AT THAT TIME
WE REPLACED ADDITIONAL PARTS AT NO CHARGE, CUSTOMER SATISFACTION, SWAY BAR LINKS
ON ABOUT 8/5/THE CUSTOMER CALLED AND TALKED TO THE STORE MANAGER STATING SHE HAS A BROVEN AXLE
THAT IS THE FIRST TIME WE HAD CONTACT WKTH THIS CUSTOMER
WE DID NOT REPLACE ANY AXLES SO THIS WOULD BE MUTE
THE CUSTOMER WAS PROMPTED TO HAVE THE VEHICLE BROUGHT IN FOR INSPECTION BUT DECLINED ON THAT DAY
THAT IS THE LAST TIME WE HAVE SEEN THE VEHICLE OR HEARD OF ANY PROPLEMS
SINCE THEN THE VEHICLE HAS BEEN SERVICED ELSEWHERE BUT NOT BY US
ON 8/6/I SPOKE WITH SOMEONE WHO WAS WORKING ON THE VEHICLE WHO SAID IT HAD A BAD WHEEL BEARING
THEY STATED THE VEHICLE WAS APART IN THE FRONT YARD
I OFFERED THAT PERSON, BRING ME THE OLD PART AND I WILL EXCHANGE IT
THAT PERSON NEVER ARRIVED AND THE CONVERSATION I HAD LATER THAT DAY WITH CUSTOMER WAS THAT THE NEW MECHANIC STATES NO
WORK WAS EVER DONE ON 4/4/OR 4/15/AND ALL THE PARTS WERE STILL ORIGIONAL
THE CUSTOMER CONTINUED THAT WE DIDNT DO ANY WORK, THE 3RD PARTY TOOK HER MONEY AND SPLIT IT WITH THE STORE AND SHE WILL TAKE US TO COURT
COINCINDANCELY THE 3RD PARTY DID HAVE TO TAKE THE CUSTOMER TO COURT TO GET A JUDGEMENT TO PARTIAL PAYMENT BACK
THE BALANCE IN FULL TO THEM HAS YET TO BE PAID
THE INVOICES BOTH STATE WE HAVE WARRANTIES FOR MONTHS OR 12,MILES
THE FISRT NOTINE WE WERE EVER GIVEN OF A PROBLEM WAS OVER MONTHS FROM DATE OF REPAIRS

In response to the complaint from *** ***:It is unfortunate she scheduled an appointment andsent her husband in for an alignment on her carinstead of asking us to diagnose her problemWe didupon our test drive advise him of a vibration in thetires and upon inspection of the front end found
aloose tie rodWe offered her husband the repair atthat time and after being unable to reach her at thetime he decided to have us go ahead and align thevehicle as good as we could with the agreement that ifshe retuned for the service we would re-align the carwithout chargeAs she has decided to have someoneelse make the repairs instead of us, I guess our mostcourteous solution would be to refund her alignmentless the original inspection fee$- $=$refundWe do feel, as the customer also statedin her letter, that had she asked us to diagnose herproblem instead of scheduling her car for what SHEthought was needed (an alignment) this problemcould have been avoidedIf this is acceptable to herplease let me know and I will refund her the difference.Thanks

WE ARE RESPONDING TO THE ABOVE MENTIONED COMPLAINT. THE VEHICLE WAS BROUGHT IN FOR INSPECTION. THIS WAS SATURDAY 3/7/2015. IT WAS NOTED ON THE PRE-REPAIR DOCUMENTS THE VEHICLE HAS A POTENETAL ISSUE. MAYBE A HEAD GASKET BECAUSE OF THE OBSERVATION. (LOW COOLANE & OVERFULL...

OIL) THE OIL WAS CLEAN AND NO MIXING OF FLUIDS WAS SEEN AT THAT TIME.THE CUSTOMER WAS GlVEN AN ESTIMATE FOR OTHER REPAIRS. BO STATED HE WOULD TALK TO THE USED CAR DEALER WHERE THE VAN WAS PURCHASED FROM A FEW DAYS PREVIOUS.  WE SUGGESTED GET HIM INVOLVED AND LET US KNOW. HE WAS GIVEN AN ESTIMATE AND LEFT WITH THE VAN THAT SATURDAY.ON MONDAY 3/9/2015 THE VAN WAS BROUGHT BACK TO US FOR THE ESTIMATED REPAIRS. B0 STATED HE DID NOT WANT TO GO BACK THERE AND HE CAN NOT REACH THE USED CAR DEALED. WE ORDERED PARTS PER THE ESTIMATE AS DISCUSSED AND CONTINUED. PARTS AND REPAIRS WERE COMPLETED 3/12/2015. VEHICLE WAS TEST DRIVEN, RAN WELL AND CUSTOMER WAS CALLED. 3/13/2015 [redacted] PAID THE BILL AND TOOK THE VAN.CUSTOMER RETURNED 3/18/2015 AND WE VERlFlED COOLANT AGAIN WAS LOW. WE FOUND NO EXTERNAL LEAK AND FILLED THE COOLANT. WE ADDED STOP LEAK TO THE COOLANT. AGAIN A DISCUSSION OF THE INTERNAL ENGINE PROBLEM WAS DISCUSSED. CUSTOMER WAS AGAIN ADVISED TO CONTACT THE USED CAR DEALER ABOUT THE DEFECT BUT DID NOT WANT TO. [redacted] DID REACH THE USED CAR DEALER BY PHONE AND DISCUSSED THE SITUATION WITH HIM.THE USED CAR DEALER ENCOURAGED THE CUSTOMER BRING THE VAN FOR INSPECTION, BUT THE CUTOMER STATED HE DID NOT TRUST HIM.NO DISCLAIMER OR GUARANTEE OF ANYTHING NOT GOING WRONG WITH THE VAN WERE EVER DISCUSSED OR IMPLYED. WE DID DISCUSS WITH THE CUSTOMER A POTENTIAL PROBLEM OCCOURING BEFORE WORK WAS STARTED, AND ENCOURAGED RETURNING TO THE USED CAR DEALER.

In response to the complaint from [redacted]:It is unfortunate she scheduled an appointment andsent her husband in for an alignment on her carinstead of asking us to diagnose her problem. We didupon our test drive advise him of a vibration in thetires and upon inspection of the front end found aloose tie rod. We offered her husband the repair atthat time and after being unable to reach her at thetime he decided to have us go ahead and align thevehicle as good as we could with the agreement that ifshe retuned for the service we would re-align the carwithout charge. As she has decided to have someoneelse make the repairs instead of us, I guess our mostcourteous solution would be to refund her alignmentless the original inspection fee. $79.49 - $33.43 =$45.75 refund. We do feel, as the customer also statedin her letter, that had she asked us to diagnose herproblem instead of scheduling her car for what SHEthought was needed (an alignment) this problemcould have been avoided. If this is acceptable to herplease let me know and I will refund her the difference.Thanks. ..

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I took my van to be worked on they told me that the diagnosis was numerous problems including spark plugs and manifold issues that totaled $1297 and a side note that the coolant was low and the oil was over full but it was not a cracked head or busted head gasket, they worked on it and said it was ready I paid a total of $1350 picked it up and the van was having the same issues as before we took it back several times and they kept saying they didn't know what was wrong with it, the last time I took it in the told us it was in fact a busted head gasket. I didn't have the money to pay to have that fixed so he said he would talk to the owner and see what they could do to help, he changed the oil on the spot. we then contacted the owner who said they couldn't help us we asked for our money back and was told no we couldn't have our money back and I told them we would take them to small claims court he said do what you have to do. My van is currently in another Garage being repaired correctly.Desired Settlement: They were unwilling to refund our $1350

Business

Response:

WE ARE RESPONDING TO THE ABOVE MENTIONED COMPLAINT. THE VEHICLE WAS BROUGHT IN FOR INSPECTION. THIS WAS SATURDAY 3/7/2015. IT WAS NOTED ON THE PRE-REPAIR DOCUMENTS THE VEHICLE HAS A POTENETAL ISSUE. MAYBE A HEAD GASKET BECAUSE OF THE OBSERVATION. (LOW COOLANE & OVERFULL OIL) THE OIL WAS CLEAN AND NO MIXING OF FLUIDS WAS SEEN AT THAT TIME.THE CUSTOMER WAS GlVEN AN ESTIMATE FOR OTHER REPAIRS. BO STATED HE WOULD TALK TO THE USED CAR DEALER WHERE THE VAN WAS PURCHASED FROM A FEW DAYS PREVIOUS. WE SUGGESTED GET HIM INVOLVED AND LET US KNOW. HE WAS GIVEN AN ESTIMATE AND LEFT WITH THE VAN THAT SATURDAY.ON MONDAY 3/9/2015 THE VAN WAS BROUGHT BACK TO US FOR THE ESTIMATED REPAIRS. B0 STATED HE DID NOT WANT TO GO BACK THERE AND HE CAN NOT REACH THE USED CAR DEALED. WE ORDERED PARTS PER THE ESTIMATE AS DISCUSSED AND CONTINUED. PARTS AND REPAIRS WERE COMPLETED 3/12/2015. VEHICLE WAS TEST DRIVEN, RAN WELL AND CUSTOMER WAS CALLED. 3/13/2015 [redacted] PAID THE BILL AND TOOK THE VAN.CUSTOMER RETURNED 3/18/2015 AND WE VERlFlED COOLANT AGAIN WAS LOW. WE FOUND NO EXTERNAL LEAK AND FILLED THE COOLANT. WE ADDED STOP LEAK TO THE COOLANT. AGAIN A DISCUSSION OF THE INTERNAL ENGINE PROBLEM WAS DISCUSSED. CUSTOMER WAS AGAIN ADVISED TO CONTACT THE USED CAR DEALER ABOUT THE DEFECT BUT DID NOT WANT TO. [redacted] DID REACH THE USED CAR DEALER BY PHONE AND DISCUSSED THE SITUATION WITH HIM.THE USED CAR DEALER ENCOURAGED THE CUSTOMER BRING THE VAN FOR INSPECTION, BUT THE CUTOMER STATED HE DID NOT TRUST HIM.NO DISCLAIMER OR GUARANTEE OF ANYTHING NOT GOING WRONG WITH THE VAN WERE EVER DISCUSSED OR IMPLYED. WE DID DISCUSS WITH THE CUSTOMER A POTENTIAL PROBLEM OCCOURING BEFORE WORK WAS STARTED, AND ENCOURAGED RETURNING TO THE USED CAR DEALER.

Review: Took car in for brake pedal vibration when pushed. Firestone told me that it was rotors and my new tires

were out of balance. Paid for both of those services, my car is not shaking when I go 30 mph and the

vibration is still in the brake pedal. Took car back to firestone and they claimed it was a bent tired. They are brand new tires from Goodyear. Firestone then said I would have to pay more money for my car to

be fixed when what they "fixed" was not the issue.Desired Settlement: I would like either my car fixed or money back to take it to get properly fixed

Business

Response:

CUSTOMERS VEHICLE ARRIVES AT OUR REPAIR SHOP 3:41 PMCUSTOMERS COMPLAINT TO CHECK BRAKES = FRONT PADS ARE WORN OUTAFTER INSPECTION, MECHANIC NOTES CUSTOMER HAS NEW TIRES FROM A DIFFERENT VENDER WHICH THE OLD WEIGHTS HAVE BEEN LEFT ON CAUSING A VIBRATIONTHE FRONT BRAKES HAD RELITIVELY NEW BRAKE PADS & PULSE BUT THE REAR BRAKES NEEDED SERVICEWE DID PROPERLY RE-BALANCE THE 4 NEW TIRES AND SERVICE THE REAR BRAKES WITH REPLACEMENT ROTORS.CUSTOMER DECLINED ANY SERVICE WITH FRONT BRAKE ROTORS & PADS AT THAT TIMEIT APPEARS SOMEONE HAD ONLY INSTALLED NEW PADS FOR THE FRONT BRAKES AND THE ROTORS VIBRATEIT IT ALSO NOTED THE MECHANIC RECOMMENDED WHEEL ALIGNMENT CHECK BECAUSE OF NEW TIRES AS WELL AS THE LEFT FRONT STRUT IS LEAKING CUSTOMER PICKED CAR THE FOLLOWING DAY 1/14/2014REC: [redacted] 1/17/2014 @ 172150 MILESCUSTOMER RETURNS CAR TO OUR SHOP 5:42 PM STATING CAR SHAKES ON FREEWAY AND BRAKES PULSATEAFTER A TEST DRIVE & INSPECTION, MECHANIC NOTES THE FRONT BRAKES STILL SHAKEDID NOT FEEL A VIBRATION ON THE HIGHWAY BUT DID TAKE AND RECHECK BALANCE ON TIRES.AFTER REBALANCEING TIRES, MECHANIC NOTED ONE WHEEL HAS A BEND AND MOVED IT TO THE REAR AS IT MAY BE LESS BOTHERSOM TO CUSTOMERAGAIN WAS NOTED SHAKING IN FRONT BRAKES BUT THIS SERVICE HAD BEEN PERFORMED ELSEWHERE.G.C. FIRESTONE ONLY HAD AUTHORIZATION TO CORRECT THE PREVIOUS REPAIR SHOPS TIRE BALANCE AND REPAIR THE REAR BRAKESCUSTOMER WAS ASKED ON TWO DIFFERENT OCASSIONS ABOUT THE FRONT BRAKE PULSATION AND NEVER AUTHORIZED THE SERVICEKEEP IN MIND THE FRONT STRUT IS WORN OUT = LEAKINGCUSTOMER SEEMED TO AGREE WITH THIS INFORMATION WHEN SHE WAS CALLED THE AFTERNOON OF 1/18/2014LATER THAT DAY, HER HUSBAMD PICKED UP THE CAR AND HIS QUESTION WAS HOW A WHEEL COULD GET BENT?KEP IN MIND, THE CAR IS ELEVEN YEARS OLD AND HAS 172165 MILESWE STATED THAT CAN HAPEN FROM A POTHOLE, A CURB, WHO KNOWS DURING THAT MILES AND YEARS OF DRIVINGHE BECAME AGGITATED AND TOOK THE CAR KEYS, REFUSING TO SIGN THE NO CHARGE INVOICE STATING HE PICKED UP THE CAR FOR [redacted]

Consumer

Response:

I took my car to another firestone and the front rotors and break pads were the reason for the vibration and it was not the back tires like I was told. Also they stated they balanced and took the weights off but I was still getting shaking on the freeway..the other firestone that I took my car too said the bent wheel is not even enough to make a difference in the car ride and also they balanced my tires and I now have no shaking at all and my breaks are fixed. I feel I paid Grove City firestone to do the right thing and they failed to do that. They changed the wrong pad and rotors and obviously did not balance my tires

Review: I had my husband take my car for what I thought was needed, a tire alignment to stop my steering wheel from shaking. Upon inspection of the car they discovered that I needed an inner rod replaced and an alignment would not fix the issue of my wheel shaking at high speeds on the freeway. Instead of them telling him that an alignment wouldn't fix the issue, they only suggested that the inner rod be fixed, and did the alignment anyway. I paid 79.49 for nothing. I now have my car at the dealer that my warranty covers, paying for the main issue. The dealer said they will have to align my vehicle again.Desired Settlement: I would like a refund of the 79.49 because the work that they did, did not improve the condition of my car in anyway. They offered to do the work and align my car again for free, but 1. They shouldn't have completed the alignment in the first place, and 2. My warranty will not allow me to have the inner tire rod fixed that their shop.

Business

Response:

In response to the complaint from [redacted]:It is unfortunate she scheduled an appointment andsent her husband in for an alignment on her carinstead of asking us to diagnose her problem. We didupon our test drive advise him of a vibration in thetires and upon inspection of the front end found aloose tie rod. We offered her husband the repair atthat time and after being unable to reach her at thetime he decided to have us go ahead and align thevehicle as good as we could with the agreement that ifshe retuned for the service we would re-align the carwithout charge. As she has decided to have someoneelse make the repairs instead of us, I guess our mostcourteous solution would be to refund her alignmentless the original inspection fee. $79.49 - $33.43 =$45.75 refund. We do feel, as the customer also statedin her letter, that had she asked us to diagnose herproblem instead of scheduling her car for what SHEthought was needed (an alignment) this problemcould have been avoided. If this is acceptable to herplease let me know and I will refund her the difference.Thanks. ..

Business

Response:

In response to the complaint from [redacted]:It is unfortunate she scheduled an appointment andsent her husband in for an alignment on her carinstead of asking us to diagnose her problem. We didupon our test drive advise him of a vibration in thetires and upon inspection of the front end found aloose tie rod. We offered her husband the repair atthat time and after being unable to reach her at thetime he decided to have us go ahead and align thevehicle as good as we could with the agreement that ifshe retuned for the service we would re-align the carwithout charge. As she has decided to have someoneelse make the repairs instead of us, I guess our mostcourteous solution would be to refund her alignmentless the original inspection fee. $79.49 - $33.43 =$45.75 refund. We do feel, as the customer also statedin her letter, that had she asked us to diagnose herproblem instead of scheduling her car for what SHEthought was needed (an alignment) this problemcould have been avoided. If this is acceptable to herplease let me know and I will refund her the difference.Thanks. ..

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Review: I took my car in to get fixed a little over a year ago. They replaced the tie rods, bearings and other parts pertaining to the front end. It was still makes a strange noise and took it back in a week later and they checked it out and said its ok. So I trusted them and then this week the front broke on my car. The new person working on my car looked at the receipt and told me that there was no new parts put on my car that it still had the original parts on it. When I called Firestone they said they only cover their work for 6 months and as for the rest He said take him to court. So they took me for $1400.00 and now I'm having to pay for repairs on the same thing plus more because of damage it caused this week when it broke down.I'm a single Mom on S.S.Disability and these costs are not easy for me to afford.Desired Settlement: Firestone needs to pay for my repairs I'm dealing with now. If they would have done what they told me they did I wouldn't be writing you now.

Business

Response:

LETS GO TO THE FACTS.

THE CUSTOMER BROUGHT CAR TO OUR SHOP FOR REPAIRS 4/4/2013 FOR REPAIRS @ 83231 MILES

Took car in for brake pedal vibration when pushed. Firestone told me that it was rotors and my new tires

were out of balance. Paid for both of those services, my car is not shaking when I go 30 mph and the

vibration is still in the brake pedal. Took car back to firestone and they claimed it was a bent tired. They are brand new tires from Goodyear. Firestone then said I would have to pay more money for my car to

be fixed when what they "fixed" was not the issue.