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GCI Household Furniture & Mattresses

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GCI Household Furniture & Mattresses Reviews (2)

I appreciate the more respectful tone in your recent emails
You stated previously that although the names would differ at each store, you were able to get an equivalent mattress in terms of specifications to match any mattress I found from a competitorI supplied you with the full specifications on the Beautyrest Recharge Hybrid Delanco including a copy of the tag and link to the website at your requestAdditionally, if there was any information you could not read I said you could tell me what you needed and I would type it out for you
I need to receive this same information on the "Aniyah" to determine if it is equivalentYou have given me a name without any specifications or additional informationAs stated several times and included in the email, the bed is a queen luxury firmIt does not appear as though there are options for "tight top" or "plush top" on the Simmons website, but once I receive the information from you I will gladly provide you with this if it is needed
Once I receive the full specification and information about this mattress and can determine if it is equivalent I will gladly come in person to sign and give you a down paymentI am unwilling to pay in full up front for a mattress at a business that ordered the wrong mattress in the pastThe original mattress was also a special order and you accepted a $deposit for two itemsYou did not request a payment in fullAdditionally, I would agree that a store credit would be fair if you had kept your promise to order a mattress that was the equivalent of the mattress we looked at in the store togetherThe mattress your ordered does not even have the same coil density as the mattress we looked up online together in your storeTherefore, if you are unable to find an equivalent mattress I will request a refund based on this promise
I have responded to each of your phone messages with a written emailKeeping an email record prevents misunderstandings and protects us both from miscommunication
Heather

Attached is a copy of the latest email with [redacted] from GDF:[redacted]We apologize, but we do not sell that hybrid line of Simmons mattress and do not show it on our showroom floor. We are sorry, but we do not have enough info on the mattress you want to help you. Our Simmons rep explained...

our equivalent hybrid model is called the "Aniyah."  You will have to select the size, firmness level, tight top, plush top, etc. then sign off on it and pay for it so we can process the order. Please let us know the exact model, name, and description you are interested in and we can price it for you. Most customers come in and select a mattress from our showroom floor as we have over 40 name brand models to choose from.  As we mentioned before we typically do not go over specs or sell mattresses back and forth on email as most customers feel it is simply easier to come into our store.  Obviously you are busy as we have called you and left messages 5-7 times. You are more than welcome to come in to the store or call us back at your leisure. Furthermore, we are sorry but we have a policy that all special orders have to be paid for in full- no exceptions. If you would like, we can return your mattress and we can offer you a store credit towards another furniture item. Please let us know which option works best for you.GDF

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Address: 3424 SW 42nd Way, Gainesville, Florida, United States, 32608-2374

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www.gainesvillediscountfurniture.com

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