GCI Services, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint.
With the engineer not have been to the site how can Mr *** know that the engineer know that his design was wrontI believe that if GCI's design it wrong then they can not complete the project that they have contracted to do and need to return my depositThis would end our relationship
Regards,
*** ***

GCI has made multiple attempts to facilitate the contractual agreement as outlined, however after further demo and discovery during the course of the active project, adjustments were required in order to insure that the home would still be structurally sound after completionThese issues were
brought to the attention of the homeowner which would require Aa scope change of the work Ba change order in order to use alternative materials to insure structural stability.GCI will not compromise its integrity nor the integrity of any home regardless of the owners wishes or willingness to shortcut the project to save a few dollarsGCI made additional trips to the home and provided design/scope changes that would not only give them the required storage space but would also add use able deck space off the existing screen porchThis design change included a larger entry than originally requested, as well as other changes that drastically changed the entire scope of the project, changed material quantities, labor charges, etcThe overall outcome would have given a better use of storage space, sq ftof new deck space, covered awning, concrete entry pad, french drains, additional site work, etcTherefore increasing the homes overall value significantly with only a $increase to the contract costEssentially GCI provided a better "bang for the buck" with a very minimal increase in contract priceGCI has provided significant labor to the project, design labor, management labor, equipment rentals, and currently have materials and equipment onsiteGCI has been waiting for an approval to move forward with the new design/scope, (that will not compromise the integrity of the home), and was surprised to see this complaint

After we received the notice that the floor pan was compromised the shower floor was removed and a new pan and new tile was installed at no cost to the home ownerThe homeowner still refused to make payment and therefor any and all warranties are voidedFor the record before GCI started the
project the homeowner had been attempting to fix a plumbing issue in the ceiling prior to our work in the bathroom had commenced, GCI is not liable for pre-existing conditions or poor building practices performed by others

Here is additional information to review. I will also send over pictures for your review.  The reason we never paid the final 10% was as listed in the complaint.  The work was not completed, the floor once again was not done correctly, hence the leak in the ceiling.  I was not going to have the floor torn up for the third time while my kids were all home and have to endure the madness of contruction once again.  I explained to Joe, who came by for the walk through, not Eric that I will wait for children to return to school before we do this again.  Unless of course we experience problems in which case we would contact them immediately, which we did.He is correct in stating that we did have problems with the ceiling due to problems with the shower.  However, the shower was completely removed, by GCI, moved to a differenct location, by GCI and now the new leak is directly under the new shower installed by GCI.  Please review photos and location of new site.  Thank you,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. 
With the engineer not have been to the site how can Mr [redacted] know that the engineer know that his design was wront. I believe that if GCI's design it wrong then they can not complete the project that they have contracted to do and need to return my deposit. This would end our relationship.
Regards,
[redacted]

GCI has made multiple attempts to facilitate the contractual agreement as outlined, however after further demo and discovery during the course of the active project, adjustments were required in order to insure that the home would still be structurally sound after completion. These issues were...

brought to the attention of the homeowner which would require A. a scope change of the work B. a change order in order to use alternative materials to insure structural stability.GCI will not compromise its integrity nor the integrity of any home regardless of the owners wishes or willingness to shortcut the project to save a few dollars.GCI made additional trips to the home and provided design/scope changes that would not only give them the required storage space but would also add use able deck space off the existing screen porch. This design change included a larger entry than originally requested, as well as other changes that drastically changed the entire scope of the project, changed material quantities, labor charges, etc. The overall outcome would have given a better use of storage space, 320 sq ft. of new deck space, covered awning, concrete entry pad, french drains, additional site work, etc. Therefore increasing the homes overall value significantly with only a $500 increase to the contract cost. Essentially GCI provided a better "bang for the buck" with a very minimal increase in contract price.GCI has provided significant labor to the project, design labor, management labor, equipment rentals, and currently have materials and equipment onsite.GCI has been waiting for an approval to move forward with the new design/scope, (that will not compromise the integrity of the home), and was surprised to see this complaint.

GCI began to perform work on Mr. [redacted] home to the designed scope of work provided by Mr. [redacted]. However, Mr. [redacted] began to engage GCI to manage and order materials during the course of the project. In addition, Mr. [redacted] added many additional work items to the original scope of work near...

the completion of the project. Whenever, a project has work items added to the scope of work, more work is created which naturally extends the original scope of work’s timeline. GCI promptly performed work after each change in materials or scope of work. all materials were supplied by Mr. [redacted] or approved by him prior to install   GCI has made many concessions in attempt to provide customer satisfaction to the client.   1.    GCI allowed for the billing of a small amount of incidental supplies only if needed such as drywall, drywall compound, thinset etc. in an attempt to speed up the project. GCI also requested funds to order additional materials that were requested by the homeowner, not part of the original scope of work.   2.    GCI stepped in and ordered materials Mr. [redacted] did not have materials available in order to complete the project in a timely fashion. All specialty materials were ordered materials which took time to receive a 2-3 week lead time. After receipt of materials, GCI promptly scheduled a time to install the new materials. There were times during installation it was discovered that some of the materials were not correct and had to be re-ordered, creating additional timeline requirements and expenses outside of GCI’s control.   3.    GCI performed work not included in his contract at no charge to Mr. [redacted]: A.    EXTRA WORK Halfway through the original install of flooring, Mr. [redacted] did not like the tile he purchased. At Mr. [redacted] request, GCI removed the installed tile and even resorted to cleaning each tile at Mr. [redacted] so he could return it to the store for a credit thus extending the original timeline. B.    NEW PRODUCTS, LAYOUT & DESIGN The new tile Mr. [redacted] selected was not similar in style or pattern. The edging on the new tile is a scalloped edge the original scope of work called for a straight edge. It requires more work and time to install a scalloped edge. The finished product is not the same in that it will be an uneven serrated edge and not a straight edge as was in the original scope of work. In addition, the layout he requested was changed to a brick pattern, the original scope of work was a straight lay pattern. Both changes, product and layout required more time to install and created a near impossible outcome for a uniform edge. However, everything installed was to industry standard.              All materials were either supplied by Mr. [redacted] or personally approved by him prior to install. Any materials supplied by GCI were new and installed per standard installation practices and industry standards. Jobsite was cleaned daily and left clean at completion.   GCI made every attempt to satisfy the customer by performing a multitude of extra services at no charge, removing and replacing materials or installing new. GCI was continually asking home owner for customer satisfaction and ultimately reducing the final invoice by $500.00 after final completion of the project to offer further satisfaction.   This customer ultimately refuses to be satisfied and has made every attempt to run GCI off the job so they wouldn’t need to make payment. Mr. [redacted] even told GCI to “just chalk it up to the cost of doing business and walk away”. Mr. [redacted] ultimately received nearly $9,000 in services for nearly 50% discount and up to the point that Mr. [redacted] realized that GCI was going to complete the project did he finally pay the final reduced bill.

First of all the response from GCI is false.  They have only had people here for a total of three day and that is being generous. Second, the revised quote does not have the awning they stated written into the quote. The third reason is that GCI did the engineering for the original quote, that they, after starting the job wanted to change after another contractor told them that the materials they ordered were wrong. They tried to hire another company to come in and do the job. After he looked it over he said that they had ordered the wrong materials for the job. That is when [redacted] said he didn't want to do the original job as quoted and said he would offer an alternative. The alternative was over $5000.00 more. Then he offered a third option that would be about half the space and would have been $611.00 more. This is the one that he claims had the awning that is not in the quote. This contract was signed in February with work only starting after I got upset and call asking [redacted] if he wanted out of the contract. To which his response was that GCI would keep my deposit without doing anything. The whole project was to take 30 day and now it's going on 6 months. They have done nothing that they had promised from the start. They were to transplant a 20+ year old camellia bush that they left dug up. That even with my constant watering died because they didn't come back for over two moths.

Here is additional information to review. 
I will also send over pictures for your review.  The reason we never paid the final 10% was as listed in the complaint.  The work was not completed, the floor once again was not done correctly, hence the leak in the ceiling.  I was not going to have the floor torn up for the third time while my kids were all home and have to endure the madness of contruction once again.  I explained to Joe, who came by for the walk through, not Eric that I will wait for children to return to school before we do this again.  Unless of course we experience problems in which case we would contact them immediately, which we did.
He is correct in stating that we did have problems with the ceiling due to problems with the shower.  However, the shower was completely removed, by GCI, moved to a differenct location, by GCI and now the new leak is directly under the new shower installed by GCI.  
Please review photos and location of new site.  
Thank you,
[redacted]

First of all the response from GCI is false.  They have only had people here for a total of three day and that is being generous. Second, the revised quote does not have the awning they stated written into the quote. The third reason is that GCI did the engineering for the original quote, that they, after starting the job wanted to change after another contractor told them that the materials they ordered were wrong. They tried to hire another company to come in and do the job. After he looked it over he said that they had ordered the wrong materials for the job. That is when [redacted] said he didn't want to do the original job as quoted and said he would offer an alternative. The alternative was over $5000.00 more. Then he offered a third option that would be about half the space and would have been $611.00 more. This is the one that he claims had the awning that is not in the quote. This contract was signed in February with work only starting after I got upset and call asking [redacted] if he wanted out of the contract. To which his response was that GCI would keep my deposit without doing anything.
 The whole project was to take 30 day and now it's going on 6 months. They have done nothing that they had promised from the start. They were to transplant a 20+ year old camellia bush that they left dug up. That even with my constant watering died because they didn't come back for over two moths.

As mentioned by the homeowner, GCI has made multiple attempts to create an alternate solution with an outcome same or similar to the existing scope of work. GCI had recognized a mistake made by the structural engineer that was originally engaged for this project. After discovering the mistake and receiving alternate opinions on how to insure structural stability of the home, it was determined that an alternate solution needed to be established. After additional site visits were conducted, alternate scope changes were drafted and presented per the homeowners instructions and desired outcome. Price variations will occur when alternate solutions are presented/considered.

GCI began to perform work on Mr. [redacted] home to the designed scope of work provided by Mr. [redacted]. However, Mr. [redacted] began to engage GCI to manage and order materials during the course of the project. In addition, Mr. [redacted]...

added many additional work items to the original scope of work near the completion of the project. Whenever, a project has work items added to the scope of work, more work is created which naturally extends the original scope of work’s timeline. GCI promptly performed work after each change in materials or scope of work. all materials were supplied by Mr. [redacted] or approved by him prior to install   GCI has made many concessions in attempt to provide customer satisfaction to the client.   1.    GCI allowed for the billing of a small amount of incidental supplies only if needed such as drywall, drywall compound, thinset etc. in an attempt to speed up the project. GCI also requested funds to order additional materials that were requested by the homeowner, not part of the original scope of work.   2.    GCI stepped in and ordered materials Mr. [redacted] did not have materials available in order to complete the project in a timely fashion. All specialty materials were ordered materials which took time to receive a 2-3 week lead time. After receipt of materials, GCI promptly scheduled a time to install the new materials. There were times during installation it was discovered that some of the materials were not correct and had to be re-ordered, creating additional timeline requirements and expenses outside of GCI’s control.   3.    GCI performed work not included in his contract at no charge to Mr. [redacted]: A.    EXTRA WORK Halfway through the original install of flooring, Mr. [redacted] did not like the tile he purchased. At Mr. [redacted] request, GCI removed the installed tile and even resorted to cleaning each tile at Mr. [redacted] so he could return it to the store for a credit thus extending the original timeline. B.    NEW PRODUCTS, LAYOUT & DESIGN The new tile Mr. [redacted] selected was not similar in style or pattern. The edging on the new tile is a scalloped edge the original scope of work called for a straight edge. It requires more work and time to install a scalloped edge. The finished product is not the same in that it will be an uneven serrated edge and not a straight edge as was in the original scope of work. In addition, the layout he requested was changed to a brick pattern, the original scope of work was a straight lay pattern. Both changes, product and layout required more time to install and created a near impossible outcome for a uniform edge. However, everything installed was to industry standard.              All materials were either supplied by Mr. [redacted] or personally approved by him prior to install. Any materials supplied by GCI were new and installed per standard installation practices and industry standards. Jobsite was cleaned daily and left clean at completion.   GCI made every attempt to satisfy the customer by performing a multitude of extra services at no charge, removing and replacing materials or installing new. GCI was continually asking home owner for customer satisfaction and ultimately reducing the final invoice by $500.00 after final completion of the project to offer further satisfaction.   This customer ultimately refuses to be satisfied and has made every attempt to run GCI off the job so they wouldn’t need to make payment. Mr. [redacted] even told GCI to “just chalk it up to the cost of doing business and walk away”. Mr. [redacted] ultimately received nearly $9,000 in services for nearly 50% discount and up to the point that Mr. [redacted] realized that GCI was going to complete the project did he finally pay the final reduced bill.