THIS COMPANY IS RAN BY MEN THEY ARE NOT FRIENDLY AND THE ONE PERSON I REALLY SPEAKING OF IS FRED [redacted] HE IS A LIAR, SMART [redacted] AND WANT TO OVER CHARGE YOUHE HARASS YOU AND TRY TO GET OVERHE DON'T KNOW ANYTHING ABOUT REPAIRS HE ONLY HAVE THE NUMBERS AND CHARGE FOR EVERY LITTLE THING
Initial Business Response /* (1000, 5, 2014/10/16) */
Contact Name and Title: *** *** GM
Contact Phone: XXXXXXXXXX
Contact Email: ***@gcprochicago.com
We are a preferred vendor for Contractor Connection which was mentioned in the complaint by the customerWe received an
assignment through Contractor connection and per the original description which we included in an attachment the instructions stated "tear down and haul away old roofing and gutter and downspout build new roof, new gutter, new downspout, and replace rotted wood on 2nd fl balcony with staining and waterproof paint" per our initial inspection and per the instructions there was never a discussion in regards to the chimneyUpon completion of the repairs the customer stated that he would like for us to either remove the chimney or fix it, however at this point all the work had already been completedOur project manager *** *** explained to the customer that this would be an additional cost and was not included in the original estimateAt this time the customer explained to us that maybe he will have it taken care of next time
In regards to the Certificate of Satisfaction which was presented to the customer upon completion of the workOur project manager met with the customer and provided him a blank Certificate of SatisfactionPrior to the customer signing the certificate our project manager filled out the blanks as requested by the customer which the customer signed the Certificate of satisfaction at that time indicating that everything is satisfactory
In regards to the payment, as soon as it was processed by our company we provided invoices that said they were paid in full and receipts to the customer by email which we have also attached
We have also attached the contract that was signed by the customer which does not specify anything regarding the chimney other than providing flashing for the chimney which was completed
Please let me know if you have any further questions or concerns regarding this matter
Initial Consumer Rebuttal /* (3000, 8, 2014/10/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They refuse to discuss any further
I already paid a full amount of $17,and that should cover any additional funds
Final Business Response /* (4000, 14, 2014/10/31) */
As per our previous commentOur positions will stay the sameThe chimney work was not included in our proposal which was agreed to and signed by the customerWe went above and beyond as previously mentioned and completed lots of additional work free of chargeWe explained to the customer that the chimney work would be an additional charge and we can provide an estimate for sameThe customer at that time signed our Certificate of Satisfaction to show that they are satisfied in regards to the work that was completedAll the paperwork has been attached to this response showing proof that the chimney repairs were never mentioned in the signed proposal
We had water damage in our condo and the management of the building recommended GCPRO I am extremely pleased with the company The team worked hard, fast and produced quality job They were open to work around our schedule and ALWAYS were on time They kept open communication and provided tons of information to our questions related to the damage They came across as very knowledgeable, professional, responsible, reliable and respectful towards us and our property I would definitely recommend GCPRO to anyone
Thank you,
Marianna G
Niles, IL
THIS COMPANY IS RAN BY 2 MEN THEY ARE NOT FRIENDLY AND THE ONE PERSON I REALLY SPEAKING OF IS FRED [redacted] HE IS A LIAR, SMART [redacted] AND WANT TO OVER CHARGE YOU. HE HARASS YOU AND TRY TO GET OVER. HE DON'T KNOW ANYTHING ABOUT REPAIRS HE ONLY HAVE THE NUMBERS AND CHARGE FOR EVERY LITTLE THING.
THIS COMPANY IS RAN BY MEN THEY ARE NOT FRIENDLY AND THE ONE PERSON I REALLY SPEAKING OF IS FRED [redacted] HE IS A LIAR, SMART [redacted] AND WANT TO OVER CHARGE YOUHE HARASS YOU AND TRY TO GET OVERHE DON'T KNOW ANYTHING ABOUT REPAIRS HE ONLY HAVE THE NUMBERS AND CHARGE FOR EVERY LITTLE THING
Initial Business Response /* (1000, 5, 2014/10/16) */
Contact Name and Title: *** *** GM
Contact Phone: XXXXXXXXXX
Contact Email: ***@gcprochicago.com
We are a preferred vendor for Contractor Connection which was mentioned in the complaint by the customerWe received an
assignment through Contractor connection and per the original description which we included in an attachment the instructions stated "tear down and haul away old roofing and gutter and downspout build new roof, new gutter, new downspout, and replace rotted wood on 2nd fl balcony with staining and waterproof paint" per our initial inspection and per the instructions there was never a discussion in regards to the chimneyUpon completion of the repairs the customer stated that he would like for us to either remove the chimney or fix it, however at this point all the work had already been completedOur project manager *** *** explained to the customer that this would be an additional cost and was not included in the original estimateAt this time the customer explained to us that maybe he will have it taken care of next time
In regards to the Certificate of Satisfaction which was presented to the customer upon completion of the workOur project manager met with the customer and provided him a blank Certificate of SatisfactionPrior to the customer signing the certificate our project manager filled out the blanks as requested by the customer which the customer signed the Certificate of satisfaction at that time indicating that everything is satisfactory
In regards to the payment, as soon as it was processed by our company we provided invoices that said they were paid in full and receipts to the customer by email which we have also attached
We have also attached the contract that was signed by the customer which does not specify anything regarding the chimney other than providing flashing for the chimney which was completed
Please let me know if you have any further questions or concerns regarding this matter
Initial Consumer Rebuttal /* (3000, 8, 2014/10/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They refuse to discuss any further
I already paid a full amount of $17,and that should cover any additional funds
Final Business Response /* (4000, 14, 2014/10/31) */
As per our previous commentOur positions will stay the sameThe chimney work was not included in our proposal which was agreed to and signed by the customerWe went above and beyond as previously mentioned and completed lots of additional work free of chargeWe explained to the customer that the chimney work would be an additional charge and we can provide an estimate for sameThe customer at that time signed our Certificate of Satisfaction to show that they are satisfied in regards to the work that was completedAll the paperwork has been attached to this response showing proof that the chimney repairs were never mentioned in the signed proposal
We had water damage in our condo and the management of the building recommended GCPRO I am extremely pleased with the company The team worked hard, fast and produced quality job They were open to work around our schedule and ALWAYS were on time They kept open communication and provided tons of information to our questions related to the damage They came across as very knowledgeable, professional, responsible, reliable and respectful towards us and our property I would definitely recommend GCPRO to anyone
Thank you,
Marianna G
Niles, IL
THIS COMPANY IS RAN BY 2 MEN THEY ARE NOT FRIENDLY AND THE ONE PERSON I REALLY SPEAKING OF IS FRED [redacted] HE IS A LIAR, SMART [redacted] AND WANT TO OVER CHARGE YOU. HE HARASS YOU AND TRY TO GET OVER. HE DON'T KNOW ANYTHING ABOUT REPAIRS HE ONLY HAVE THE NUMBERS AND CHARGE FOR EVERY LITTLE THING.