GCR Pools

The person who filed the complain was our customer for 7 1/2 months. In this time their payments were always late. We sent invoices out monthly to them and they never received our invoices just like he said he never received our letter cancelling his service due the difficulty in receiving payments. Our services function in a month to month billing cycle and the complainer would stay up to three months without sending in a payment. The gate that leads into his yard where we serviced the pool was always locked even though we would always call and ask them to leave it open, forcing our employee to come back later in the day or another to service his pool delaying his pool route. Further more, we were blamed for coffee stains on his pool patio. He said it the bleach that we used in the pool. Bleach does not stain like the stains you can see in the picture that I have attached and we dont even use bleach during our servicing of the pool. The complainer and his wife were always very rude to us. They also photographed our employee without permission. I have attached below a picture of the payment card we used to track his payments and also screenshots of the conversations we had.