Terrible costumer service, this company has absolutely NO regard for their customers at allThey take absolutely NO responsibility for their faultsThis company has to be the most crooked company I have ever had to deal with in my lifeWhen a National Grid tech mixes up meter information upon submitting it into their systems be prepared to suffer the consequences! Or learn from me and have them come out and MAKE SURE you are being charged for the right meter!!!!!!
Worst company ever! They do not work with you AT ALL. They offer either the budget plan or payment plan, plus your current bill options, even in the Winter months when the bill is extremely high, which is absolutely ridiculous!! I called last month and set up a budget plan. I was told by the representative that I didn't have to send in any down payment, because I had done so two weeks previous to that. I then receive a bill in the mail about a week later stating that my account is in arrears??? I call back and get a representative that tells me that the budget plan never got properly set up by the previous representative because she inaccurately recorded my down payment that I had previously made. I proceeded to ask her to reinstate that budget agreement and she told me that she would not be able to and that I would now have to pay an amount that was over $800.00 per month for either the budget plan or the six month payment plan?? It was COMPLETELY their error, they took no responsibility for it, nor did they even offer to work with me on setting up something that was affordable?? This is a company that doesn't care about their customers at all, they just want money. I hope in the future that more options become available to customers so that I can get rid of them, once and for all.
Terrible costumer service, this company has absolutely NO regard for their customers at allThey take absolutely NO responsibility for their faultsThis company has to be the most crooked company I have ever had to deal with in my lifeWhen a National Grid tech mixes up meter information upon submitting it into their systems be prepared to suffer the consequences! Or learn from me and have them come out and MAKE SURE you are being charged for the right meter!!!!!!
Worst company ever! They do not work with you AT ALL. They offer either the budget plan or payment plan, plus your current bill options, even in the Winter months when the bill is extremely high, which is absolutely ridiculous!! I called last month and set up a budget plan. I was told by the representative that I didn't have to send in any down payment, because I had done so two weeks previous to that. I then receive a bill in the mail about a week later stating that my account is in arrears??? I call back and get a representative that tells me that the budget plan never got properly set up by the previous representative because she inaccurately recorded my down payment that I had previously made. I proceeded to ask her to reinstate that budget agreement and she told me that she would not be able to and that I would now have to pay an amount that was over $800.00 per month for either the budget plan or the six month payment plan?? It was COMPLETELY their error, they took no responsibility for it, nor did they even offer to work with me on setting up something that was affordable?? This is a company that doesn't care about their customers at all, they just want money. I hope in the future that more options become available to customers so that I can get rid of them, once and for all.