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GE Interlogix Inc

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GE Interlogix Inc Reviews (3)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

At this time we have been able to give the customer Tire Credit in the amount of $160.00, as a trade in towards the tires he purchased from America's TireHe kept the wheels that he purchased from the outside partyThe wheels looked like they would work perfect, but upon removal it was
discovered by our people that there were spacers on them. We do not install or use spacers for safety reasons, and without these on this car, the wheels rubbed on the brake calipers*** *** is the Store Manager at this location and he has already left the customer a voicemail to call us back and see how else we can assistThank you, *** *** Assistant Vice President America's Tire Orange County

At this time our store is more than happy to refund the total amount upon return of product. The extra $150 that the customer ended up spending (which is what he is asking for return of) was for an upgrade to 17" wheels and tires and was discussed in detail with the sales person at the America's Tire store. He thought about it for a while, as it was an upgrade he had originally been looking into. When he decided to make the purchase we proceeded. If the customer would like to go back to the 16" product we are fine with that too, and it would be less, therefore we would be refunding that $150. If they choose to keep the upgraded 17", then the paid amount is accurate and there won't be any refund. If the customer would like to receive a full refund and return all of our product, we are fine with that also. The original money the customer believes he was out comes from an outside purchase from an individual on some used product.  We did not sell this, but he obtained it through an outside source. We tried to explain that although the bolt pattern is correct and the size is correct, the ONLY TRUE way to know if it fits with offsets is to test fit.  He and the outside individual selling the product decided they would gamble due to they could not spend the time for the test fit.  At that point nobody could know for sure if it would fit.   1. Keep the 17" inch product they currently hold and no refund is due. 2. Return all product and we will refund what was spent at our location. 3. Return 17" and get back into the 16", and that would be $150 less. We can accommodate any of the above. Please let us know what works best.  [redacted] Assistant Vice President America's Tire Co. Orange County

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