Gearles Designs & MFG Inc

Regarding complaint ID: *** July 27, Whom It May Concern On May 24, our client
Mr*** *** provided *** Designs & Manufacturing a deposit for design consulting, and manufacturing of various parts of his apparatus. *** Designs & Manufacturing gave an estimated cost for the request not to exceed $5,000.00. This was based upon drawings that were provided by Mr*** at the time. Correspondent email, consulting meetings and telephone calls were continuous up to June 4, 2017. Mr*** had gone through nearly design changes from our start date all the way through May 7, in which he described it as being the final revision. March 11, Mr*** stated that he received some feedback from “major tool companies and they said that the tool would be much more viable as an adjustable socket ratchet wrench unit and would have considerably more user adaptation and appeal.” On May 14, 2017, Mr*** requested to change the order to a new project and explained some personal financial hardship. On May Mr*** provided required parts for new project. On May 24, *** received his last design change on the new project revision for production On June 3, Mr*** requested to cancel the order and demanded parts be received by June 16, 2017, otherwise he would file a complaint with the Revdex.com, he also stated that he would not pay more than the deposit he had given for the final parts to be produced. *** Designs put a hold on his order to evaluate the current status of billable time invested into his project, two part numbers that were delivered, various parts in different stages of production and parts that became unusable do to Mr***’s design changes and eventually Mr*** changing the project*** Designs has considerable investments into this project, Parts delivered $570.00, consulting $650.00, programing and reviewing of drawings $2,652.00, parts machine that became unusable do to Mr*** revisions $600.00, Parts in production and on hold for new project $600.00. There would be an additional $2,of billable machining for job completion. The unrealistic demands from Mr*** to be provided a complete manufacturing of a project design in business days is ridiculous and stating that he will not pay for anything above his initial deposit does not comply with our business practices. Ultimately Mr*** was not prepared for production with his design and should have been put on hold till he was confident that there would not be any further changes. We expect to get paid for work that we provide, given its consulting, design, manufacturing or R&D. *** as a company cannot work for free or fund other people’s mistakes in product marketing viability and consumer appeal. That is what Mr*** is asking forBest Regards*** *** Below are the email correspondent dates with Mr*** that we were able to arrange in the allocated time. Attached are pdf emails of financial hardship, Product change request, and comments Mr*** made that tool companies would prefer a different design over his first designEmail Correspondent Dates 4/29/16R 5/24/R 7/30/7/31/design change 8/1/design change 8/4/design change 8/11/design change 8/12/8/12/design change 8/13/design change 8/14/design change 8/25/design change 8/27/design change 8/30/design change 8/31/design change 9/6/file request 9/6/9/8/16design change 9/8/design change 9/8/9/19/9/25/design change 9/28/design change 9/29/design change 9/29/design change 9/30/Assembly model received 10/2/design change 10/17/10/25/10/26/11/1/11/4/11/5/design change 11/5/11/6/design change 11/8/11/9/11/10/11/13/11/14/11/18/design change 11/21/design change 11/23/design change 12/12/2/10/2/18/2/23/2/24/3/4/3/4/3/11/Stop for design change 3/11/Talks of redesign from tool companies feedback 3/14/R 3/16/picked up parts 4/13/R design change 4/13/R 4/13/R 4/14/R Received models 4/17/R 4/18/R 4/20/R Drawing revisions recieved 4/29/R 4/30/R 5/1/R Received qty required 5/7/R design change 5/14/R request to change order to new project and explanation of financial hardship5/19/R parts required for new project 5/24/R Last Revision Change 5/31/R 6/3/Cancelation and demand of parts by June 6/4/R 6/6/Gave Status and expected completion 6/6/***’s acceptance of completion date and refusal to pay more than the deposit given 6/8/*** put hold on order due to cus***er refusal to pay for work rendered on completion

Dear Mr. [redacted], Attached please find copy of my original  invoice from the company called [redacted]s Design & Mfg. dated May 24, 2016. Respectfully yours, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
Regards,
[redacted]