GearTrade.com

We received an email from the seller and buyer on this order The buyer claimed the order was misrepresented and was going to send us photos, but did not email us photos and emailed back today saying that they will keep the itemSo, we will send payment to the seller via check this week Any order that is misrepresented is put on hold and goes through a claims process to ensure we can resolve the problem for both the buyer and sellerThat has been resolved and we are sending payment to the sellerAs far as the seller saying the order information was missing from their account on GearTrade, that should not happen That may be a bug and we have contacted the seller to see if the problem is with their computer or our softwareOur technical team is looking into that today We had no intention of removing that informationI would ask the seller to refresh their web browser and log back in to see if the order information is now availableThanks,Rob R [redacted] [email protected]

UPDATE of my previous review (10/10/19): My check arrived today. The postmark on it was 10/7, not 10/3 as the vendor claimed. The date on the check was 10/3, not 9/26 as the vendor claimed. At best, their systems are inaccurate. At worst, they stretch the truth to delay paying people. You decide, I'm done with this aggravating experience. Here is my original review... ORIGINAL: My experience with this company has been extremely frustrating, and I do everything possible to give Park City locals the benefit of the doubt. On 9/16/19, I sold skis on GearTrade for $900, which were delivered to the buyer on 9/20. In other words, I took FOUR DAYS to complete my side of the deal, including shipping. So far, so good. GearTrade's site says they printed my check on 9/26... but it's 10/9 and I don't have it. So I emailed, and they responded it was not "mailed out until 10/3." In other words, they then took a full week to theoretically mail a printed check. We are both in Park City, I said; I should have had it days ago. They responded, "Checks get lost in the mail on a weekly basis." I've never had a check fail to reach me, from anyone; the mail works pretty well. I offered to swing by and pick up a check. They responded, "We don't have any options for check pick up." Yeah, right. I offered my Paypal or Venmo account. To this and every other further attempt on my side, they respond: we have to check with the (unnamed) site manager, who seems to never say yes to anything. I worked in Customer Experience for over 15 years... the pattern I just described is chock full of the things unethical companies say and do to delay making payments. It's been a long time since I've had such a bad experience with any company, and never one in Park City. One last point: I told them yesterday that if I wasn't paid by 5 p.m. today, I was going to use social media to the best of my ability to warn others about how they treat customers. It's 5:03 p.m., and I'm hitting Submit.

My experience with this company has been extremely frustrating, and I do everything possible to give Park City locals the benefit of the doubt. On 9/16/19, I sold skis on GearTrade for $900, which were delivered to the buyer on 9/20. In other words, I took FOUR DAYS to complete my side of the deal, including shipping. So far, so good. GearTrade's site says they printed my check on 9/26... but it's 10/9 and I don't have it. So I emailed, and they responded it was not "mailed out until 10/3." In other words, they then took a full week to theoretically mail a printed check. We are both in Park City, I said; I should have had it days ago. They responded, "Checks get lost in the mail on a weekly basis." I've never had a check fail to reach me, from anyone; the mail works pretty well. I offered to swing by and pick up a check. They responded, "We don't have any options for check pick up." Yeah, right. I offered my Paypal or Venmo account. To this and every other further attempt on my side, they respond: we have to check with the (unnamed) site manager, who seems to never say yes to anything. I worked in Customer Experience for over 15 years... the pattern I just described is chock full of the things unethical companies say and do to delay making payments. It's been a long time since I've had such a bad experience with any company, and never one in Park City. One last point: I told them yesterday that if I wasn't paid by 5 p.m. today, I was going to use social media to the best of my ability to warn others about how they treat customers. It's 5:03 p.m., and I'm hitting Submit.

GearTrade's return policy limits are 72 hours from receipt. The policy may be ok for clothes or shoes that are easily inspected, but problems with items like tents or sleeping pads (leaks, etc.)may not be evident until after 72 hours. In that case, you are just left with a used, defective item with cash gone. Better to look elsewhere.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as they can send a check for the $to my mailing address which is PO Box *** *** *** ***
Sincerely,
*** ***

Sorry for the delay in response! I think there might have been a miscommunication between our customer service team and the sellerSince the package was delivered and the buyer did not receive it, the first step is to have the carrier (UPS) file a claim so the seller can get paid. Since
UPS neglected to file a claim, we decided to pay the seller. The sellers check will be sent this week on 2/14. So this should resolve everything. We are taking the initiative to pay the seller even though UPS decided not to Thanks for your help and let us know if you need anything else. Since we always strive to do our best for our buyers and sellers, we hope this negative review can be removed or modified. Have a great day,RobGearTrade.com

I'm so sorry we did not receive your email. It may be because you emailed "geartrader.com" and we are geartrade.com. We sent your check out months ago to this address:*** *** *** *** *** *** ** ***Now I noticed you have a different address with a PO BOX. I will
call you right now to make sure the new address is ocrrect and we will mail your check out again tomorrow. Thanks for your business and understanding.Rob R***GearTrade.com***@geartrade.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

[redacted], I'm terribly sorry that you were unable to reach us by email.  I checked our inbox and spam folders and saw no record of your email outreach by name, email address or order number.  When did you email us and did you email us direct to [email protected] or did you use...

the contact us form on our website? I will look into this error right away. Thanks for reaching out to us here.  I see your check was mailed on 2/5 to this address:[redacted]
[redacted] However, when I checked your user account I see that you must have updated your address to add Apt 7 to your profile.  However, your check was sent before that update.  I can resend your check today to this address.[redacted]
[redacted] Thanks for your business and understanding in this matter.Rob R[redacted]Site ManagerGearTrade.com

[redacted],I'm so sorry for the delay.  I was checking our email inbox and we didn't receive an email from you.  I searched by your first and last name, email address and order number and I didn't see any emails from you. I will have my technical team look into this problem right away. ...

I just tried calling your phone and left you a message.  My customer service rep just sent you an email and will email you a return shipping label so you can send that item back and receive a full refund.  Thanks for your patience and understanding in this matter.  I hope you can forgive us for this technical error that occurred that caused us not to receive your emails. Have a great day,Rob R[redacted]Site ManagerGearTrade.comrr[redacted]@geartrade.com

[redacted],I checked our marketing email database and I see that your email is not included in our mailing list. I also went and checked your email preferences in our system and you have been removed from our mailings. I noticed in the complaint you mentioned you were receiving "dozens of emails per...

day", but we only send out 2 emails a week max.  I have a feeling you are getting emails from another company. Could you please forward me the emails you are receiving so I can investigate this for you. Please send to [redacted]. Here is a screenshot of when I tried to remove your email from our marketing list - it said you were not on the list.This is really odd. I apologize for the inconvenience and will help you get this resolved ASAP.  Thanks for your business and understanding.-Rob R[redacted]GearTrade.com

I'm so sorry you did not receive your check.  We mailed this months ago.  We will resend this check immediately.  I want to make sure this is your correct address:[redacted] [redacted]This is the address we have on file and the one you registered with.  Also, how did...

you try and contact us, through the contact us form or directly via email: [redacted]@geartrade.com  I want to make sure you are able to reach us in the future.  I'm guessing your email may have been blocked by spam and I apologize for this.  Before we resend the check, please confirm your address.  I want to make sure you get this payment.  Thanks for your understanding.Rob R[redacted]GearTrade.com [redacted]@geartrade.com

We received an email from the seller and buyer on this order.  The buyer claimed the order was misrepresented and was going to send us photos, but did not email us photos and emailed back today saying that they will keep the item. So, we will send payment to the seller via check this...

week.  Any order that is misrepresented is put on hold and goes through a claims process to ensure we can resolve the problem for both the buyer and seller. That has been resolved and we are sending payment to the seller. As far as the seller  saying the order information was missing from their account on GearTrade, that should not happen.  That may be a bug and we have contacted the seller to see if the problem is with their computer or our software. Our technical team is looking into that today.  We had no intention of removing that information. I would ask the seller to refresh their web browser and log back in to see if the order information is now available. Thanks,Rob R[redacted][email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]