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GearTrade.com

700 S 336 W Salt Lake City, Salt Lake Cty, Utah, United States, 84101

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GearTrade.com Reviews (%countItem)

I bought a few items from geartrade and it's always been a great deal. I just tried selling my ski boots on there and they sold in a few days. I had never done that before, so I reached out and their team was super helpful. They sent me payment via Venmo in about a week and all I had to do was ship my boots. This was much easier than ***.

I've had a great experience with both buying and selling on GearTrade! I've purchased several items via GT and have never had any issues! They've also updated their payment system so they can pay out their sellers that much more quickly!

I ordered a battery that was described "new and never used", instead I received a heavily used, broken battery that didn't work at all.
Geartrade offered no help to resolve this matter and Ive been left with a 170$ brick, luckily *** agreed to fix the battery for a fee
Stay away from Geartrade.com, that don't have your back in case anything goes wrong. Use ***, local craigslist

GearTrade.com Response • Jul 20, 2020

Andrei,
I received an email from the Revdex.com and saw your comments. I’m so sorry about your experience on Geartrade and I wanted to reach out to make this right. I was unable to find you by searching your email address/name. Can you tell me what the order number is or your username? I would like to make this up to you.
Thanks for your business and understanding.
Thanks,
Rob R
Site Manager

GearTrade.com Response • Aug 03, 2020

Andrei,
I was able to find your account in our system and I want to apologize again for your experience. In reviewing our records, I see that you returned the battery to get it fixed/replaced and we credited you in full for the return shipping. If you were not able to get the battery fixed or replaced, please let us know. We are happy to give you a full refund for this sale. Thanks for your business and understanding in this matter.

I sold an item through geartrade. The purchaser paid for it and was pleased. Geartrade NEVER sent me a check. I then had to request electronic payment. I was told that it would take 1-2 days to post. A week later I still have not been paid. End result: I am out a backpack.
NOTE: although geartrade lists their phone number on the Revdex.com website, I couldn't get it off the web site. When I DID call, all I got was a recording telling me to leave a message. Email support, when it does take place, has a delay of several days, sometimes more. Three times, I did get a response promising me to be paid in "1-2 days" and that just never happened.
SO: for a missing backpack and no money, -1 stars.
For overall lack of customer support and general dishonesty: -a million stars?
The service is a sham. I'm going to find a way to report them to the Utah prosecutors office.

GearTrade.com Response • Jul 09, 2020

Benjamin,
I believe we spoke a few days ago and you confirmed that you received our payment via Venmo. I confirmed that your payment was processed on 7/1 and may take up to 24 hours to complete. I do see this payment has completed now. You have my direct contact information and please let me know if this is not showing up in your Venmo balance. We can resend payment if needed right away via Paypal or ACH if your Venmo account is having troubles.
Also, I'm so sorry you did not receive our original check that was sent via first class USPS mail. We have been getting feedback that USPS mail has been delayed due to staffing issues related to Covid-19. Moving forward, all your payments will be sent electronically so you don't have to worry about this. I hope we can win back your business and let us know if we can do anything at all to help you!

An item purchased from Geartrade.com, shipped by the USPS was not delivered successfully. I was told by the post office that the item was returned to the sender for unknown reason, and the seller has stated that they have not received the returned item but that they will forward it upon it's return. It has now been over a month. The company representative states that they cannot issue a refund because they have remitted payment to the seller of the item (the company is a marketplace/ middleman.) They state it is beyond the "return inspection window." How can 1. a return inspection window pertain to a situation where the item has not been delivered and therefore could not be inspected? and 2. why would they pay the seller for an item that was not confirmed delivered by the post office? Their response is a brush off attempt, but I can not have my money lost for products not received.

GearTrade.com Response • Apr 10, 2020

This order was supposed to be sent to the buyers address in Connecticut. However, the buyer choose to have it delivered to Salt Lake City because he was vacationing there. The order was delivered to Salt Lake City and is "available for pickup".

Here is confirmation of that tracking: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=***

Unfortunately, the buyer wasn’t able to pick it up while he was in Salt Lake City, so the order is still in Salt Lake. The good news is, we are working with the seller and USPS to get this item delivered to the buyer in Connecticut. The seller has already set up a request ticket with USPS. USPS will send this back to the seller (per protocol) and the seller is going to reship this to the buyer in Connecticut.

I hope we can have this in the buyers hands in 2-4 weeks. I have noticed significant shipping delays due to Covid-19, so our hope is that we can get this resolved and to the buyer ASAP. I will personally followup with USPS and the seller to make sure this is done in an expedited fashion. Please extend my apologies to the buyer as well. As always, Geartrade will make this right for our customers. In no way shape or form will the buyer be responsible for payment if they do not receive the item.

Thanks for your business and understanding,Rob RSite ManagerGearTrade.comrr***@geartrade.com

I've been doing business with this company for over 15 years and it's ran by great people who care. If there is ever a problem with an order, they always do their best to fix it. Buying used gear from individuals is inherently risky, but the customer service team is top notch and anytime I encounter an issue, it's resolved.

This site might be good for buyers, but the payment processing for sellers is unacceptably slow. I shipped an order to a buyer and it was delivered two days after the purchase, but I have been waiting for more than two weeks to receive payment for my gear. I would not recommend this site to others.

GearTrade.com Response • Nov 01, 2019

Noah,
I want to apologize that you have not received your check yet. We mail checks around 9-12 days after your order was shipped. We do this so the buyer has enough time to receive the order and inspect it in case they need to return it. Your check was mailed on 10/22, so you should have received it by now. We will call you and make sure your address is correct before we resend your check. Thanks for your patience and understanding in this matter.
Have a great weekend,
Rob
GearTrade.com

My experience with this company has been extremely frustrating, and I do everything possible to give Park City locals the benefit of the doubt.

On 9/16/19, I sold skis on GearTrade for $900, which were delivered to the buyer on 9/20. In other words, I took FOUR DAYS to complete my side of the deal, including shipping. So far, so good. GearTrade's site says they printed my check on 9/26... but it's 10/9 and I don't have it. So I emailed, and they responded it was not "mailed out until 10/3." In other words, they then took a full week to theoretically mail a printed check. We are both in Park City, I said; I should have had it days ago. They responded, "Checks get lost in the mail on a weekly basis." I've never had a check fail to reach me, from anyone; the mail works pretty well. I offered to swing by and pick up a check. They responded, "We don't have any options for check pick up." Yeah, right. I offered my Paypal or Venmo account. To this and every other further attempt on my side, they respond: we have to check with the (unnamed) site manager, who seems to never say yes to anything.

I worked in Customer Experience for over 15 years... the pattern I just described is chock full of the things unethical companies say and do to delay making payments. It's been a long time since I've had such a bad experience with any company, and never one in Park City. One last point: I told them yesterday that if I wasn't paid by 5 p.m. today, I was going to use social media to the best of my ability to warn others about how they treat customers. It's 5:19 p.m., and I'm hitting Submit.

GearTrade.com Response • Oct 10, 2019

Thanks for letting me know about this issue. I have called and emailed the customer to see if they received our check yet and I'm waiting to hear back. If they have not received the check yet, we are willing to send expedited payment today via PayPal as they suggested and requested. I just need their paypal email address to execute this.

To clarify, and as stated in our policy here: https://www.geartrade.com/helpdesk/our-policies/terms-and-conditions-of-use

Payment to Sellers

Sellers are mailed a check 9-14 days after a tracking number (USPS, FedEx, or UPS) is received from the seller. This gives the buyer enough time to receive and inspect the item. A 13% commission is deducted from the sale price and a check is mailed to the seller.

We have a 9 day waiting period from shipment because this gives the buyer time to receive and inspect the order. This order was shipped on 9/17 and payment was completed on 9/26. We mailed their check on 10/2 or 10/3, 4-5 days after the order was completed. This satisfies our policy which is stated on our website and also referenced above. Since checks are mailed from Missouri, it usually takes 5-7 days to reach the customer. They should be receiving our check today or tomorrow at the latest. However, if they don't get our check in the mail by tomorrow morning, I'm happy to resend payment via PayPal. I just need their PayPal email address.

Thanks for your help,

Rob RSite ManagerGearTrade.comrr***@geartrade.com

Customer Response • Oct 10, 2019

Complaint: ***

I am rejecting this response because:
UPDATE of my previous review (10/10/19): My check arrived today.

The postmark on it was 10/7, not 10/3 as the vendor claimed. The date on the check was 10/3, not 9/26 as the vendor claimed.

At best, their systems are inaccurate. At worst, they stretch the truth to delay paying people. You decide, I'm done with this aggravating experience. I told you this to complete the record in your system.

Sincerely

I have been selling product on geartrade for over 3 years now. It has been a very good experience. Geartade peeps do a good job

This company is amazing!! Professional, kind, courteous...and a fantastic online selection! Thanks so much, GearTrade Team!

GearTrade rules. Great resource for buying and selling used gear at reasonable prices. Customer service is accessible and a breath of fresh air in the age of talking to robots.

I've been using GearTrade for over 10 years and have bought a ton of gear and sold a handful of items. It's always a great spot to find a deal.

GearTrade.com Response • Feb 03, 2019

Thanks so much!

Great customer service!
I’ve always had shipments sent promptly and they were very helpful when ordering!!!
The best!!
I highly recommend this site!!!

GearTrade.com Response • Feb 03, 2019

Thanks so much!

Bought a pair of running shoes that were rated "very excellent". They were well worn, the logo on the insoles were partially worn out and dirty. Never using this site again. I'd gladly pay the difference between what I paid for these shoes and real, new shoes. Revdex.com, how do you rate a business A+ when is has 2 negative reviews and 1 positive review?

I used geartrade.com to sell my tent recently. I mailed the tent to the buyer and it has been 3 weeks and I have not received my check for $300.00. I have emailed them countless times and have gotten no responses. They guarantee me payment but are not responding to anything. The buyer has already received the tent and it says the invoice is ready but the check never got to me.

GearTrade.com Response • Mar 01, 2018

I'm terribly sorry that you were unable to reach us by email. I checked our inbox and spam folders and saw no record of your email outreach by name, email address or order number. When did you email us and did you email us direct to [email protected] or did you use the contact us form on our website?

I will look into this error right away.

Thanks for reaching out to us here. I see your check was mailed on 2/5 to this address:

***

***

However, when I checked your user account I see that you must have updated your address to add Apt 7 to your profile. However, your check was sent before that update. I can resend your check today to this address.

***

***

Thanks for your business and understanding in this matter.

Rob R

Site Manager

GearTrade.com

Dishonest company. Shipped out a package to a buyer and buyer stated they never received it despite tracking information indicating they did. Gear trade would not give me the payment for the package shipped. I even filed a UPS lost investigation which concluded the buyer received the package.

GearTrade.com Response • Feb 12, 2018

Sorry for the delay in response!

I think there might have been a miscommunication between our customer service team and the seller. Since the package was delivered and the buyer did not receive it, the first step is to have the carrier (UPS) file a claim so the seller can get paid. Since UPS neglected to file a claim, we decided to pay the seller. The sellers check will be sent this week on 2/14. So this should resolve everything. We are taking the initiative to pay the seller even though UPS decided not to.

Thanks for your help and let us know if you need anything else.

Since we always strive to do our best for our buyers and sellers, we hope this negative review can be removed or modified.

Have a great day,Rob

GearTrade.com

Customer Response • Feb 12, 2018

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely

I ordered an duffel bag from the website. I received the wrong item in the mail. The packaging slip was printed correctly, but the item in the box was incorrect. I have tried to contact GearTrade through their website “returns” tab three times. I have not received a response from the company. Yes, I have checked my “junk” mail, hoping it was shuffled there. Nothing. At this point would like to send the backpack back to them and have my money refunded.

GearTrade.com Response • Feb 08, 2018

I'm so sorry for the delay. I was checking our email inbox and we didn't receive an email from you. I searched by your first and last name, email address and order number and I didn't see any emails from you. I will have my technical team look into this problem right away. I just tried calling your phone and left you a message. My customer service rep just sent you an email and will email you a return shipping label so you can send that item back and receive a full refund. Thanks for your patience and understanding in this matter. I hope you can forgive us for this technical error that occurred that caused us not to receive your emails.

Have a great day,

Rob R

Site Manager

GearTrade.com

rr***@geartrade.com

An old and antiquated way of selling old gear. If you have any issues they don’t post contact phone numbers (at least not on their mobile site) so you’re at their mercy to respond to email. So far they are 0 for 0 for responding. Tried to change my address but the changes wouldn’t save so now there’s a missing check (seems like an electronic payment would be better, right!!) that I have to locate. Put another email in to geartrade. Fingers crossed they actually respond this time. One plus is the wide audience of people looking for the gear you’re trying to sell.

GearTrade.com Response

I'm sorry you did not see our response. your original email was sent on Sat, Dec 23, 2017 at 6:17 AM and we responded within just a few hours on Sat, Dec 23, 2017 at 11:35 AM. I would check your junk mail or spam mail to see if the email was filtered into there.
After I received this, I called the customer and resolved the situation by phone. We resent their payment on Xmas Eve to make up for this. We also updated the customers address for them.

I sold an item *** through Geartrade website, I shipped the item to the address they provided. The item was shipped via USPS Priority with the tracking number, which shows that the item was delivered on Nov 24, 2017.
Geartrade assigned the number for this order: ***.
The invoice which was emailed to me by Geartrade.
However, Geartrade deleted the entire record of this order from my Geartrade account, so there is no way of tracking the progress of the payment they owe me.
I still have a proof for this order in their emails.
No checks issued, no notifications or emails from them.
I tried to contact them but no response.
Unfair practice and frustrating experience.

GearTrade.com Response

We received an email from the seller and buyer on this order. The buyer claimed the order was misrepresented and was going to send us photos, but did not email us photos and emailed back today saying that they will keep the item. So, we will send payment to the seller via check this week. Any order that is misrepresented is put on hold and goes through a claims process to ensure we can resolve the problem for both the buyer and seller. That has been resolved and we are sending payment to the seller.

As far as the seller saying the order information was missing from their account on GearTrade, that should not happen. That may be a bug and we have contacted the seller to see if the problem is with their computer or our software. Our technical team is looking into that today. We had no intention of removing that information. I would ask the seller to refresh their web browser and log back in to see if the order information is now available.

Thanks,

Rob R

GearTrade.com

[email protected]

Customer Response

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.

Sincerely

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Address: 700 S 336 W Salt Lake City, Salt Lake Cty, Utah, United States, 84101

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