Complaint: [redacted] I am rejecting this response because:I have received SIX emails since Friday from GearXS I have unsubscribed several times and called customer service as well to ask to be unsubscribed The message this business has sent me is the same message I have received in all of my previous attempts to be taken off of their mailing lists They never follow through I need some type of guarantee that I will not receive any more emails from this company The emails started again on August 12th I have not logged into the site nor have I bought any merchandise There is no reason for my email to constantly be receiving spam messages This has been going on for over a year now, on and off The emails will cease for a few months and then start up again SIX emails in the matter of three days is absolutely ridiculous, especially when I have requested so many times for them to stop I need more reassurance than what I have been given I will also be contacting the Federal Trade Commission with the proof I have The sent emails, the logs I have of unsubscribing, and my phone records to prove I called and asked to be unsubscribed Sincerely, Chad ***
Initial Business Response / [redacted] (1000, 5, 2015/06/25) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@gearxs.com Hello ***, We regret to hear that you are unsatisfied with your purchaseOur customer support team is here to assist you anyway possibleFor better assistance, please provide us your shipping name and address and we will have this issue resolved as soon as possible Thank you, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Gearxs,com uses there canned responsesI have received this same response timesI have gone back and forth to no availBuyers Be warnedNobody gets a refund from Gearxs.com unless Ebay forces itThey don't care if they sent me the wrong productThey will not send me the right productThis is why I have gone to such extremes to warn others of this companies poor ethics Because this is viewed publicly I cannot post my personal information gearxs is requesting Final Consumer Response / [redacted] (4200, 20, 2015/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) This item is not 100% Egyptian CottonI demand a 100% refund because of ADVERTISING A" we do not accept returns on opened bedding sheets due to hygiene purposes." The return policy on the Ebay ad differs from this statementAlso, There is no markings on the package stating the percentage of fabric material (ie40% cotton 60% Rayon)This is a violation of the FTC's textiles labeling lawsIn order to confirm the fabric's material opening is required to identify the fabric I am sure the Federal Trade Commission would not care about your return policyFraud is FraudCorrect your mistake, refund the item and I will drop the claim of fraud Final Business Response / [redacted] (4000, 18, 2015/07/14) */ [redacted] Tue, Jul 14, at 10:AM To: [redacted] @chicago.Revdex.com.org Customer information: [redacted] Hello, Thank you for taking the time to speak with me todayThis customer ordered bedding sheets and states on our website that we do not accept returns on opened bedding sheets due to hygiene purposesSince the customer washed the sheets, we are unable to accept the return for a full refundHowever since the customer is not satisfied with their purchase, we would like to offer a 20% refund off the total price paidPlease advise if the customer would accept this offer and we will gladly have this refund issued Thank you, My Contact Information [redacted] Customer Service Manager P: +X-XXX-XXX-XXXX [redacted] F: +X-XXX-XXX-XXXX [redacted] @gearxs.com www.gearxs.com
Initial Business Response / [redacted] (1000, 5, 2015/08/20) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@gearxs.com Hello [redacted] , We regret to hear that you are unsatisfied with your purchaseDue to this inconvenience, we emailed you a prepaid return label Once we receive your return, we will issue a full refund back into your account and waive the restocking feeIf you need further assistance, please feel free to contact us Have a great day, [redacted] Customer Service Manager X-XXX-XXX-XXXX, ext[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Shawn [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/05/27) */ Contact Name and Title: [redacted] N Contact Phone: XXX-XXX-XXXX Contact Email: ***@gearxs.com Hello ***, Thank you for your responseI emailed you a lost claim form that you must fill out in order for us to continue with the claim process with UPSPlease return this back to me as soon as possible and I will make sure your refund is processed once the claim is completedThank you for your cooperation as we resolve this issue [redacted] N Customer Service Manager X-XXX-XXX-XXXX, ext [redacted] Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/06/18) */ I provided the business with documentation that I did not receive the packageTheir claims department is supposed to review it, it has been days already with no package or refund So for approximately Mos have passed with no resolution I just want my refund Final Business Response / [redacted] (4000, 15, 2015/06/18) */ Hello, Your full refund has been issued which you may confirm with your original form of payment If there is anything else we may assist you with, please feel free to contact usThank you for your cooperation as we resolve this issue Have a great day, Alannah N Final Consumer Response / [redacted] (2000, 17, 2015/06/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did receive a refund and I appreciate it greatlyWhile it did take a bit of research the head of customer service was very polite and helpful The one thing I would suggest is that the regular contact address on the Web page prompts a responseThat would have eliminated all the time put into this as well as the time spent by the head of customer service
Hello ***, Thank you for contacting us and we apologize for this inconvenienceWe usually don’t accept returns on opened bedding sheetsHowever for this inconvenience, we emailed you a prepaid return labelOnce we receive your return, we will issue a full refund back into your accountIf you need further assistance, you may contact us through [redacted] or ***@gearxs.comThank you for your cooperation as we resolve this issue [redacted] N [redacted] @gearxs.comGearXS Customer Service Manager1- [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/10/09) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@gearxs.com Hello [redacted] , Thank you for contacting us and we apologize for this inconvenienceWe do provide a day return policy which your order has exceeded that time frameHowever due to this inconvenience, we will send you replacementsPlease allow 24-business hours for your new tracking number to get updated and emailed to youShould you have any more questions or concerns, please feel free to contact us Have a great day, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) This is what I requested from the company, but they refused and offered a 15% credit instead (15% of $= $3) for a defective productThank you for your assistance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meOnce I have received the label and refund, this case can be closedThank you very much for your assistance Sincerely, Robert ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Hello [redacted] , Thank you for contacting us and we apologize for this inconvenienceFor this inconvenience, we will issue a full refund back into your original form of payment for the amount of $Please allow 3-business days for the funds to reflect back into your accountIf you need further assistance, please feel free to contact us Kind regards, [redacted] N
Hello Robert, We apologize for this inconvenienceWe want all of our customers to be satisfied with their purchase with us and we regret to here that you are notWe have emailed you a prepaid return labelOnce we receive your return, we will issue a full refund back into your original form of paymentShould you have any other questions or concerns, please feel free to contact usAlannah NGearXS Customer Service Manager 1-800-438-Mon-Fri 10am-4pm CST
Hello, We regret to hear that you are unsatisfied with your purchaseDue to this inconvenience, we emailed you a prepaid return labelOnce we receive your return, we will issue a full refund back into your accountShould you have any other questions or concerns, please feel free to contact usOur apologies, Alannah NGearXS Customer Service Manager 1-800-438-Mon-Fri 10am-4pm CST
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Hello, We apologize the tracking number was not showing movementThe order is currently in transit.https://wwwapps.***.com/WebTracking/processInputRequest?HTMLVersion=5.0&...⇄ [redacted] &AgreeToTermsAndConditions=yes Mirna S
We have emailed customer for order information
Complaint: [redacted] I am rejecting this response because:I have received SIX emails since Friday from GearXS I have unsubscribed several times and called customer service as well to ask to be unsubscribed The message this business has sent me is the same message I have received in all of my previous attempts to be taken off of their mailing lists They never follow through I need some type of guarantee that I will not receive any more emails from this company The emails started again on August 12th I have not logged into the site nor have I bought any merchandise There is no reason for my email to constantly be receiving spam messages This has been going on for over a year now, on and off The emails will cease for a few months and then start up again SIX emails in the matter of three days is absolutely ridiculous, especially when I have requested so many times for them to stop I need more reassurance than what I have been given I will also be contacting the Federal Trade Commission with the proof I have The sent emails, the logs I have of unsubscribing, and my phone records to prove I called and asked to be unsubscribed Sincerely, Chad ***
Initial Business Response / [redacted] (1000, 5, 2015/06/25) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@gearxs.com Hello ***, We regret to hear that you are unsatisfied with your purchaseOur customer support team is here to assist you anyway possibleFor better assistance, please provide us your shipping name and address and we will have this issue resolved as soon as possible Thank you, [redacted] Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Gearxs,com uses there canned responsesI have received this same response timesI have gone back and forth to no availBuyers Be warnedNobody gets a refund from Gearxs.com unless Ebay forces itThey don't care if they sent me the wrong productThey will not send me the right productThis is why I have gone to such extremes to warn others of this companies poor ethics Because this is viewed publicly I cannot post my personal information gearxs is requesting Final Consumer Response / [redacted] (4200, 20, 2015/07/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) This item is not 100% Egyptian CottonI demand a 100% refund because of ADVERTISING A" we do not accept returns on opened bedding sheets due to hygiene purposes." The return policy on the Ebay ad differs from this statementAlso, There is no markings on the package stating the percentage of fabric material (ie40% cotton 60% Rayon)This is a violation of the FTC's textiles labeling lawsIn order to confirm the fabric's material opening is required to identify the fabric I am sure the Federal Trade Commission would not care about your return policyFraud is FraudCorrect your mistake, refund the item and I will drop the claim of fraud Final Business Response / [redacted] (4000, 18, 2015/07/14) */ [redacted] Tue, Jul 14, at 10:AM To: [redacted] @chicago.Revdex.com.org Customer information: [redacted] Hello, Thank you for taking the time to speak with me todayThis customer ordered bedding sheets and states on our website that we do not accept returns on opened bedding sheets due to hygiene purposesSince the customer washed the sheets, we are unable to accept the return for a full refundHowever since the customer is not satisfied with their purchase, we would like to offer a 20% refund off the total price paidPlease advise if the customer would accept this offer and we will gladly have this refund issued Thank you, My Contact Information [redacted] Customer Service Manager P: +X-XXX-XXX-XXXX [redacted] F: +X-XXX-XXX-XXXX [redacted] @gearxs.com www.gearxs.com
Initial Business Response / [redacted] (1000, 5, 2015/08/20) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@gearxs.com Hello [redacted] , We regret to hear that you are unsatisfied with your purchaseDue to this inconvenience, we emailed you a prepaid return label Once we receive your return, we will issue a full refund back into your account and waive the restocking feeIf you need further assistance, please feel free to contact us Have a great day, [redacted] Customer Service Manager X-XXX-XXX-XXXX, ext[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, Shawn [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/05/27) */ Contact Name and Title: [redacted] N Contact Phone: XXX-XXX-XXXX Contact Email: ***@gearxs.com Hello ***, Thank you for your responseI emailed you a lost claim form that you must fill out in order for us to continue with the claim process with UPSPlease return this back to me as soon as possible and I will make sure your refund is processed once the claim is completedThank you for your cooperation as we resolve this issue [redacted] N Customer Service Manager X-XXX-XXX-XXXX, ext [redacted] Initial Consumer Rebuttal / [redacted] (3000, 13, 2015/06/18) */ I provided the business with documentation that I did not receive the packageTheir claims department is supposed to review it, it has been days already with no package or refund So for approximately Mos have passed with no resolution I just want my refund Final Business Response / [redacted] (4000, 15, 2015/06/18) */ Hello, Your full refund has been issued which you may confirm with your original form of payment If there is anything else we may assist you with, please feel free to contact usThank you for your cooperation as we resolve this issue Have a great day, Alannah N Final Consumer Response / [redacted] (2000, 17, 2015/06/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) I did receive a refund and I appreciate it greatlyWhile it did take a bit of research the head of customer service was very polite and helpful The one thing I would suggest is that the regular contact address on the Web page prompts a responseThat would have eliminated all the time put into this as well as the time spent by the head of customer service
Hello ***, Thank you for contacting us and we apologize for this inconvenienceWe usually don’t accept returns on opened bedding sheetsHowever for this inconvenience, we emailed you a prepaid return labelOnce we receive your return, we will issue a full refund back into your accountIf you need further assistance, you may contact us through [redacted] or ***@gearxs.comThank you for your cooperation as we resolve this issue [redacted] N [redacted] @gearxs.comGearXS Customer Service Manager1- [redacted] ***
Initial Business Response / [redacted] (1000, 5, 2015/10/09) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@gearxs.com Hello [redacted] , Thank you for contacting us and we apologize for this inconvenienceWe do provide a day return policy which your order has exceeded that time frameHowever due to this inconvenience, we will send you replacementsPlease allow 24-business hours for your new tracking number to get updated and emailed to youShould you have any more questions or concerns, please feel free to contact us Have a great day, [redacted] Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/10/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) This is what I requested from the company, but they refused and offered a 15% credit instead (15% of $= $3) for a defective productThank you for your assistance
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meOnce I have received the label and refund, this case can be closedThank you very much for your assistance Sincerely, Robert ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Hello [redacted] , Thank you for contacting us and we apologize for this inconvenienceFor this inconvenience, we will issue a full refund back into your original form of payment for the amount of $Please allow 3-business days for the funds to reflect back into your accountIf you need further assistance, please feel free to contact us Kind regards, [redacted] N
Incorrect address was provided and package is being returnedOnce we receive package we will issue a full refund
Hello Robert, We apologize for this inconvenienceWe want all of our customers to be satisfied with their purchase with us and we regret to here that you are notWe have emailed you a prepaid return labelOnce we receive your return, we will issue a full refund back into your original form of paymentShould you have any other questions or concerns, please feel free to contact usAlannah NGearXS Customer Service Manager 1-800-438-Mon-Fri 10am-4pm CST
Hello, We regret to hear that you are unsatisfied with your purchaseDue to this inconvenience, we emailed you a prepaid return labelOnce we receive your return, we will issue a full refund back into your accountShould you have any other questions or concerns, please feel free to contact usOur apologies, Alannah NGearXS Customer Service Manager 1-800-438-Mon-Fri 10am-4pm CST
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***
Hello, We apologize the tracking number was not showing movementThe order is currently in transit.https://wwwapps.***.com/WebTracking/processInputRequest?HTMLVersion=5.0&...⇄ [redacted] &AgreeToTermsAndConditions=yes Mirna S