Initial Business Response / [redacted] (1000, 8, 2017/01/23) */ [redacted] There seems to be some confusion on this job we spoke with the property manager when the job was complete & she scored the job as good quality servicemonths later when we chased payment from the building we were told the client was not satisfied When we spoke to the property manager again she said we could come back in the spring to redo the jobThat does not work for us as we are not re-cleaning the garage for free after winter We perform a customer service call after every job is completed and base our clients happiness on this scoreI don't doubt there were some legitimate concerns but its hard to complain about a cleaning job to months after it was completed We have not been able to get a list of the specific concerns that existed and looking at the garage now would not be accurate as the job was completed late supper/early fall [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2017/01/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response is completely inaccurateI would suggest they speak with those we have had interaction with especially the service manager, ***The our property manager did not give a star ratingWe did complain immediatelyI would also point out that we met with [redacted] a couple of weeks agoThe proposed solution from the company is they will come and redo the cleaning but only if we pay the bill firstI have asked repeatedly for assurance that they have the equipment and manpower to do the jobI have received no response [redacted] (*) [redacted]
Initial Business Response / [redacted] (1000, 8, 2017/01/23) */ [redacted] There seems to be some confusion on this job we spoke with the property manager when the job was complete & she scored the job as good quality servicemonths later when we chased payment from the building we were told the client was not satisfied When we spoke to the property manager again she said we could come back in the spring to redo the jobThat does not work for us as we are not re-cleaning the garage for free after winter We perform a customer service call after every job is completed and base our clients happiness on this scoreI don't doubt there were some legitimate concerns but its hard to complain about a cleaning job to months after it was completed We have not been able to get a list of the specific concerns that existed and looking at the garage now would not be accurate as the job was completed late supper/early fall [redacted] Initial Consumer Rebuttal / [redacted] (3000, 10, 2017/01/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) This response is completely inaccurateI would suggest they speak with those we have had interaction with especially the service manager, ***The our property manager did not give a star ratingWe did complain immediatelyI would also point out that we met with [redacted] a couple of weeks agoThe proposed solution from the company is they will come and redo the cleaning but only if we pay the bill firstI have asked repeatedly for assurance that they have the equipment and manpower to do the jobI have received no response [redacted] (*) [redacted]