Geek Chic Design LLC

Complaint: [redacted]I am rejecting this response because: I have still not received my refund. Geek Chic's treatment of its customers is clear to anyone reading your above response. You offer neither apology nor explanation of any of the complaints I have made, and only provide a timetable which has several key events in the wrong order, and you seem to confuse bot emails with customer service. The fact remains that I have had to threaten legal action and submit a Revdex.com complaint just to get a response out of you (my complaint was made before I was offered a refund by the way). Sincerely,[redacted]

Dear Customer,Geek Chic has outlined it’s policies on our website.  It states: Customers will have 72 hours from placement of deposit to cancel.  Custom orders cannot be cancelled once they are put into production.  No exceptions.  We have also outlined, on our website, that the...

wait times range between 6 – 14 months.    Below is a list of events and communications between Geek Chic and the customer.  8/12/2015 - The customer placed a $1500 deposit. 8/14/2015 – The customer contacted sales and stated that they had made a deposit and were wondering what the next steps were.8/17/2015 – Geek Chic emailed the Furniture usage questionnaire to fill out.8/19/2015 – Geek Chic responded to the initial email saying that the next step were to fill out the Furniture usage questionnaire and asked if they received it.8/19/2015 – The customer emailed and confirmed that they completed the questionnaire and asked about next steps.8/21/2015 – Geek Chic responded saying that we would be emailing them more information next week.  8/27/2015 – Geek Chic emailed the in-depth furniture information guide and asked the customer to please read it at their convenience.9/8/2015 – Geek Chic emailed the customer the Furniture configuration questionnaire to fill out. 9/8/2015 – The customer completed the Furniture configuration questionnaire.9/25/2015 – Geek Chic emailed the customer the Delivery path questionnaire.9/25/2015 – The customer opened and completed the delivery path questionnaire.10/7/2015 – The Geek Chic Valet emailed the customer with their completed quote and information about their expected home delivery, final build queue payment, and payment deadlines.   They also emailed the customer with potential phone call appointments.  10/8/2015 – The Geek Chic Valet emailed customer to confirm phone appointment for 10/13/2015.10/13/2015 – The Geek Chic Valet called the customer twice at the confirmed time and left a message the 2nd time.   10/13/2015 – The Geek Chic Valet emailed the customer saying that they left a message and that they were still available to talk.10/13/2015 – The customer emailed back and asked to reschedule on 10/16/2015.10/16/2015 – The Geek Chic valet talked with the customer for approximately 21 minutes. The Geek Chic valet went over the details of their order.  At the end of the phone call the Valet restated what was coming financially and the current timetables projected from our shop. The customer stated that they were not financially ready to pay this month. The Valet described this as not being a problem as their order can be submitted at a later date with the next applicable group of orders when they were financially ready. The customer was unhappy that this would move their timetable for when they would receive their table. The customer requested a refund and the Valet described our policy and said that they would be in contact. 10/16/2015 – The Geek Chic valet emailed the customer that we would get back to them on Monday and provided a link to our policy page.10/16/2015 – The customer emailed saying to cancel their order.10/19/2015 – The Geek Chic Valet emailed the customer and stated that they would contact them tomorrow to follow up. 10/20/2015 – The Geek Chic Valet emailed the customer that they had informed accounting to process the customer refund.  10/21/2015 – The customer called to follow up with refund request.10/22/2015 - Geek Chic accounting emailed the customer saying when to expect the full refund.10/23/2015 – Geek Chic received Revdex.com complaint.