Geeks PC Helpline

Revdex.com:At this time, I have not been contacted by Geeks PC Helpline regarding complaint ID ***.Sincerely,*** ***

Review: This company scammed my mother, a senior citizen, out of $399 by misrepresenting themselves as [redacted] and then scaring her by telling her there were hackers trying to compromise her laptop and that she needed to purchase their lifetime security service. She doesn't know anything about her laptop other than how to turn it on & check email. When I found out about this, a few hours after she was scammed, I called them to get a receipt & copy of the contract emailed to me & my mother - they refused to send to her or me. They refused to review the services and they basically told me she was out of luck & received nothing for her money.They then hung up on me because I asked for the recording of her authorization to be sent to her & her credit card. They claimed they had a recording. But they also claimed to be be recording my callwhich I pointed out was unauthorized, if they actually were - because I wasn't notified prior so they were, in fact, breaking the law if they were recording.This company scams on innocent people that don't know the ins & outs of computer. And, they are misrepresenting themselves as actual large-brand vendors - which also needs to stop.Desired Settlement: $399 to my mother's [redacted] - full payment returned.

Consumer

Response:

At this time, I have not been contacted by Geeks PC Helpline regarding complaint ID [redacted].Sincerely,[redacted]