Geeks World

Per the attached response letter from the customer to the Revdex.com (page of 4) this customer has agreed to withdraw his original complaint.Please send me confirmation either via email or return mail that you have formally received this customer's complaint withdrawal and that this case has been dropped/closed.Please feel free to reach out to me if you have any additional questions regarding this topic I have included my cell phone number below so you can easily reach me, but this number should not be shared publicly.Regards,Reed S [redacted] Owner, Geeks World

I had file a complaint on this company on 10/23/so today I was call by the representative of the company I spoke to on Friday 10/23/that day I was telling him that his company didn't do what I paid them for so I keep telling him that I wanted a full refund him keep tell me that out of 30,
customers they only hand a hand full of bad reviewshe keep insisting that the company was a reputable company so I keep said that they cheated me he came out and told me that if they weren't a reputable company that they had access to my computer and banking information so when he told me this I ask him are you threatening me to me he was a treating me that they could have empty my bank account today he call me back 10/31/telling that if I wanted my refund that I had to sent a email to the B.B.B stating that they resolve my issue I inform him that first my refund then I would sent the email so he inform me that he would have to talk to he bosses he inform me that they would only give me half of my refund I told him no that I wanted the full amount because they didn't for-fill what I paid them for he inform me that if I didn't take the offer that the B.B.B was not able to get me my money back he keep saying that they provided me with some software I inform him that the software was the *** and the adguard software that they were the trail software that the company give for free just to try them he ask me that if he can put me on hold he came back and told me that no they would only give me half and that I would still be able to use the service with them I told him no why would I need the service with them so he told me that the B.B.B would not be able to get my money back so I told him if that was not true why does he wanted me to send the email first to B.B.B he keep telling me thats the best he can do so I inform him about want he told me on Friday so denied that he threatened me he keep telling me to take the his offer I said no because all they did was rip me off he keep insisting about the software they install I told the software that you gave me was free from the companies and that if was a only a trail offer that if it was the premium one why them stop working in months and I told him both software are only cost dollars if I would have purchase them myself for yr so why u just want to give me half a refund so I told him a full refund he keep saying thats the best he can do so I hung up on him and he hasn't call back I went on my own and purchase the software myself from the companies and they cost me dollars for year I file this complaint because of the treats and unfair practice and lies that this company practicesDesired Outcome: a full refund from them not half and a apology

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

November 15,2017Dear Revdex.com representative,The account and comments issued by the customer referenced in the attached letter you sent are simply Inaccurate and deliberately slanderousThis customer had work completed on 10/25, not 10/and the total amount he was charged is $not $249,as
indicated in his letterBelow is the transaction history:Name Account Name Ref Nu ustRef Nu CardType Status AuthNo time Amount Currency*** *** * ***GEEKS WORLD *** Approved RETURN 10/31/16:USD*** *** * ***GEEKS WORLD *** Approved *** 10/25/17:USDAfter the initial work was completed and payment was collected, this customer reached out to us on 10/stating that he wanted a full refund even though we had successfully fixed all of the computer and printer related issues he was experiencing.The software we downloaded was never returned and the hours of labor can never be recoupedNevertheless, we strive for a very high level of customer satisfaction which is why a full refund was given at the customer's request on 10/31/17.Please feel free to reach out to me If you have any additional questions regarding this topic.Thanks,Customer Support Geeks World

Dear Revdex.com representative,The account and comments issued by the customer referenced in the letter you sent are simply inaccurate and deliberately slanderousThis customer had work completed on 6/1, not 6/as Indicated in his letter, Below is the transaction history:June, ***
*** *** *** *** *** *** *** (WW: June, *** *** *** *** *** APPROVED *** *** *: June, 1, *** *** *** *** *** *** *** *** ***After the Initial work was completed and payment was collected, this customer reached out to us on 6/stating that he was still experiencing problems and wanted a refundAt that time, he was given a partial refund as indicatedOn 6/he reached out to us again stating that he wanted a full refundA full refund was provided on 6/12,The software we downloaded was never returned and the hours of labor can never be recoupedNevertheless, we strive for a very high level of customersatisfaction which is why a full refund was given at significant loss to my company.Also, as a policy could the Revdex.com consider walting a few days and following up with Complaints before issuing themIn this case the customer's issue was resolved with the outcome the customer desired before this complaint was filed.Please feel free to reach out to me if you have any additional questions regarding this topicI have included my cellphone number below so you can easily reach me, but this number should not be shared publicly,Regards,Owner, Geeks World CE: *** **

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

November 15, 2017Dear Revdex.com representative,The account and comments issued by the customer referenced in the attached letter you sent aresimply inaccurate and deliberately slanderous. We are not part of HP and we do not claim to be. Weare an honest company working in an industry that unfortunately has...

some bad operators.This customer had work completed on 11/3 and he was given a full refund on 11/9. Below is thetransaction history:Name        Account Name Ref Num Card Type       Status      Auth No      Time         Amount   Currency[redacted]  GEEKS WORLD           [redacted]   Approved   RETURN 11/9/2017 17:46 150   USD[redacted] GEEKS WORLD             [redacted]   Approved   [redacted]      11/3/2017 16:45  150   USDWhat this customer failed to mention is that we fixed all of his computer and printer related problems.The software we downloaded was never returned and the hours of labor can never be recouped.Nevertheless, we strive for a very high level of customer satisfaction which is why a full refund was givenat the customer's request on 11/9/17.Please feel free to reach out to me lf you have any additional questions regarding this topic.Thanks,Customer SupportGeeks World

Per the attached response letter from the customer to the Revdex.com (page 4 of 4) this customer has agreed to withdraw his original complaint.Please send me confirmation either via email or return mail that you have formally received this customer's complaint withdrawal and that this...

case has been dropped/closed.Please feel free to reach out to me if you have any additional questions regarding this topic.  I have included my cell phone number below so you can easily reach me, but this number should not be shared publicly.Regards,Reed S[redacted]Owner, Geeks World