GeekSupport

Sorry for late reply
First we want to say thanks for using Geek Support tech service and same time Please accept our apologizes for misunderstanding/confusion
Geek Support Customer care team
is here to helpHere we are going to explain about your report
Geek Support Person talked to you on phone approximate Hour and minutesIn first minutes we tried to understand your exact problem and took your machine on remote(Our Tech persons are not allow to fix customers issue on office machine)After got remote on your machine then we started troubleshootThe real problem was, you were not able to log in in your *** mail
We tried hard and did all possible troubleshoot but not able to recover *** mail password
During the trouble shooting, Support person asked you to get text message on your cell and when you told him that you cannot get text message in your phone then he tried to help you to get text in your phone(This is very common practice to get password in your cell phone through text.)
After failed to recover your password then he create new Email account for you (Create *** mail account, *** asked your date of birth)
Geek Support LLC, not storing customer’s personal data
After create new email account for customer we always ask to change passwordIf you did not change your email password then please change ASAP and if you need help to reset password on your end please contact support person or email us
The support person asked your bank account information because we charge through e-check also
Finally, now we are going to charge you one-time $49.99.Please sends check on our company address
If you need more help then contact us through phone or email

Review: I asked for help with my [redacted] email account, it took over 2 hours and all that happened was I was given a new email address, which I could have done myself. The problem was never resolved. The Support person: asked me my age, asked for my date of birth, asked for my banking account number information. I did say I was a senior citizen, he then said I was entitled to a discounted rate of 129.99. When I was given the final amount I was told it was $189.99, I asked what happened to my senior discount and was then told I did not qualify because I did not have a Networks security. I was also told that I did not have to change the password on my new email, so the support person now has access to my email & password as well as my date of birth, sounds very suspicious. I told him many times his questions were inappropriate and none of his business. In hindsight I should have hung-up the phone. There was also an issue with his trying to help me with my cell phone and telling me to take out my sim card. I was also told that I had to email them to tell them that my check was in the mail. I was also told that my personal check had to be in the mail immediately. I spoke to my neighbor and she suggested I file a complaint as this is very suspicious. I am very concerned I have been scammed.Desired Settlement: Though there was no resolution of my problem and I have no idea what the support person actually did for me, I would like a breakdown of charges. What exactly was fixed on my computer and why was I kept on the phone for so long. I believe I was taken advantage of and that I should only be charged the $49.99 one time fix fee.

Business

Response:

Sorry for late reply.

First we want to say thanks for using Geek Support tech service and same time Please accept our apologizes for misunderstanding/confusion.

Geek Support Customer care team is here to help. Here we are going to explain about your report.

Geek Support Person talked to you on phone approximate 1 Hour and 43 minutes. In first 35 minutes we tried to understand your exact problem and took your machine on remote(Our Tech persons are not allow to fix customers issue on office machine)After got remote on your machine then we started troubleshoot. The real problem was, you were not able to log in in your [redacted] mail.

We tried hard and did all possible troubleshoot but not able to recover [redacted] mail password.

During the trouble shooting, Support person asked you to get text message on your cell and when you told him that you cannot get text message in your phone then he tried to help you to get text in your phone. (This is very common practice to get password in your cell phone through text.)

After failed to recover your password then he create new Email account for you (Create [redacted] mail account, [redacted] asked your date of birth)

Geek Support LLC, not storing customer’s personal data.

After create new email account for customer we always ask to change password. If you did not change your email password then please change ASAP and if you need help to reset password on your end please contact support person or email us.

The support person asked your bank account information because we charge through e-check also.

Finally, now we are going to charge you one-time $49.99.Please sends check on our company address.

If you need more help then contact us through phone or email.