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Gehl Flooring Supply, Inc

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Reviews Gehl Flooring Supply, Inc

Gehl Flooring Supply, Inc Reviews (4)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I do not think this is an acceptable response. First - If I had not pushed the issue with Rapids Floor Mart, who is the company we purchased the flooring from, who kept calling the sales representative from Gehl Flooring, *** ***, he would have never have come to our house. It took over two months, as this began in the end of September that we first brought it to the attention of Rapids Floor Mart and eight phone calls for *** to respond and come to our house. Then once he came to our house we were told that we would hear back within 24-hours and again did not hear back so I then had to send a follemail which his response was we will have to hear from the manufacturer and that was on December 12th and as of today we still have not received any type of response which it is a month later.
I feel that is should be Gehl Flooring Supply's job to resolve this issue with the manufacturer. I feel that they should replace the flooring or refund our money and then they can attempt to resolve this with the manufacturer. The manufacturer is not even located in the United States and they have provided no contact with us. This is not our fault as the customer and feel this is unfair and terrible service. I can provide pictures of the flooring and the issues that exist with the flooring
I would like to see this resolved. I would like to see Gehl Flooring work with the manufacturer to ensure the issue is completely resolved, like I stated before we have received no response or contact and it has been over a month
Regards,
*** ***

Gehl Flooring is a Wholesale Distributor and a material handler for the top name brands to the commercial flooring market We are not a manufacturer and there for do not offer any material warranties or performance guarantees above and beyond that of the manufacturer The complaint at
hand is being addressed following the warranty claim procedures outlined by the manufacturer of the material in question Our outside rep has been in contact with the home owner and the retailer He has also been to the consumers residence to collect the data needed to start the claims process The claim was then submitted to the manufacturer The home owner and retailer have been provided all the contact information to the Manufacturer and their claims department to follow up that the claim is filed and being processed Again following the manufactures guidelines and warranty procedures If there is a material issue in which a warranty claim is to be satisfied by the manufacturer Gehl will perform our role as a distributor and material handler to organize and transport the materials to the site.
If you have any further questions in regards to this claim please let me knowThank you,
*** ***

The facts are not correct in the information provided thus farLastly the manufacturer has made contact with the end consumer and our role in this matter has been fofilled

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
All of the information submitted in the response were facts.  At the time I had not received a response from the manufacturer - I received that today after I submitted my response and the response was they are going to do nothing, as they feel they have no responsibility.
Since this cannot be resolved through this I will be seeking a legal opinion.
Thank you.
Regards,
[redacted]

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Address: 4547 N 128th St, Butler, Wisconsin, United States, 53007

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