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Gehringer Automotive

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Gehringer Automotive Reviews (6)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowThank you sincerely for taking my complaint up with the
service provider Gehringer Automotive
I have read their response and am unable to accept their
weak attempt at settlementThis is not just about a complaint that warrants
attention by the consumer watchdog organizations and authorities , of a poor
business practice that is ***tamount to customer abuse, fraud and deceit
As a customer of service providers, no one should begrudge a
business from making a decent profit to remain in business and continue serving
its customers , and to provide quality service at a reasonable charge,
commensurate with the service and
products used
The admission of overcharge and the feeble attempt at offering
a token amount of $for settlement , is not only an insult but a mockery of
one’s intelligenceThe complaint must be thoroughly investigated to prevent
this from happening to other customers
These observations should be addressed in my view :
1. Gehringer would have gotten away with this abuse of admission of overcharge had I not
lodged a complaintThis guilt is documented in their response
2. an
3. In
the name of transparency, and to come clean, I will wish to see :
a. Invoice
paid to the parts supplier for the parts used on my car, and therefore see
the proifit margin made to determine if
this is a reasonable amount
b. Evidence
to show that he charges ALL customers list prices for ALL parts suppliedI
have been using his services on several occasions on another car and this leads
to me to believe that I may have been overcharged for all parts used in
previous service jobs
4. Document
showing the list prices of the parts he
is using to bill me
5. He
needs to settle the $amount claimed in order for me to consider this a full
and final settlement before I consider other legal recourseIt is not just
about the money
For information, I have also lodged a complaint with Bureau
of Automotive Repair , who has also recommended that I reach out to the Revdex.com,
which I am doing currently
Thanks you once again and I look forward to your conveying
my sentiments to Gehringer Automotive
With best regards
*** ***

Good Afternoon ***, My name is *** ***, I am writing you today in response to the customers complaint of being overchargedHe states in his complaint that he was over charged for all of the parts that
he purchased, Unfortunately he was over charged for of the struts but the other he was charged less than the list priceMr *** was charged $for each strut totaling $1188.00, He should have been charged $each for struts and $each for struts totaling $The difference in the tax amount he paid is $The total amount overcharged was $We do not have a problem reimbursing him for the over charge, The owner feels horrible that he was over charged and says that we will give him $even just for the troublesMr *** went online and found after market shocks and struts for an average price of $We charged him the list price on the struts and the list price came straight from Bilstein themselvesWe do not purchase parts off line from aftermarket vendorsMr *** was given the price before repair was started if he didnt want to pay that price he had every right to purchase the parts himself and just pay *** to installthemWe will contact Mr*** and return his overcharge immediately
If you have any questions please call me at ***Thank You , ***

Good Afternoon ***, My name is *** ***, I am writing you today in response to the customers complaint of being overchargedHe states in his complaint that he was over charged for all of the parts that he purchased, Unfortunately he was over charged for of the struts but the other
he was charged less than the list priceMr *** was charged $for each strut totaling $1188.00, He should have been charged $each for struts and $each for struts totaling $The difference in the tax amount he paid is $The total amount overcharged was $We do not have a problem reimbursing him for the over charge, The owner feels horrible that he was over charged and says that we will give him $even just for the troubles.Mr *** went online and found after market shocks and struts for an average price of $We charged him the list price on the struts and the list price came straight from Bilstein themselvesWe do not purchase parts off line from aftermarket vendorsMr *** was given the price before repair was started if he didnt want to pay that price he had every right to purchase the parts himself and just pay *** to installthemWe will contact Mr*** and return his overcharge immediatelyIf you have any questions please call me at ***Thank You , ***

Gehringer Automotive has refunded the consumer in the amount of $The monies was returned to his credit card on 05/07/AID# *** Batch# ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.Thank you sincerely for taking my complaint up with the
service provider Gehringer Automotive
I have read their response and am unable to accept their
weak attempt at settlementThis is not just about a complaint that warrants
attention by the consumer watchdog organizations and authorities , of a poor
business practice that is ***tamount to customer abuse, fraud and deceit
As a customer of service providers, no one should begrudge a
business from making a decent profit to remain in business and continue serving
its customers , and to provide quality service at a reasonable charge,
commensurate with the service and
products used
The admission of overcharge and the feeble attempt at offering
a token amount of $for settlement , is not only an insult but a mockery of
one’s intelligenceThe complaint must be thoroughly investigated to prevent
this from happening to other customers
These observations should be addressed in my view :
1. Gehringer would have gotten away with this abuse of admission of overcharge had I not
lodged a complaintThis guilt is documented in their response
2. an
3. In
the name of transparency, and to come clean, I will wish to see :
a. Invoice
paid to the parts supplier for the parts used on my car, and therefore see
the proifit margin made to determine if
this is a reasonable amount
b. Evidence
to show that he charges ALL customers list prices for ALL parts suppliedI
have been using his services on several occasions on another car and this leads
to me to believe that I may have been overcharged for all parts used in
previous service jobs
4. Document
showing the list prices of the parts he
is using to bill me
5. He
needs to settle the $amount claimed in order for me to consider this a full
and final settlement before I consider other legal recourseIt is not just
about the money
For information, I have also lodged a complaint with Bureau
of Automotive Repair , who has also recommended that I reach out to the Revdex.com,
which I am doing currently
Thanks you once again and I look forward to your conveying
my sentiments to Gehringer Automotive
With best regards
*** ***

Review: Was charged for a set of OE Bilstein shocks and struts at 60% to 80% higher than average parts price before 20$ mark up on cost.Average cost of a shock PN 19-220970 is $150. On line prices with free shipping is around $112. Was charged $245 plus 20% mark up, making each strut $297.Average cost of a strut PN 22-221490 is $180. On line with free shipping is around $142. Was charged $245 plus 20% mark up, making each strut $297Overpaid and overcharged by 60% to 80% of normal parts price--about $500 more.This is day light robbery by any stretch of the imagination.Desired Settlement: Proprietor is expected to make recompense at a reasonable amount or small claims will be filed with the prospect of bad publicity and poor reviews

Business

Response:

Good Afternoon [redacted], My name is [redacted], I am writing you today in response to the customers complaint of being overcharged. He states in his complaint that he was over charged for all of the parts that he purchased, Unfortunately he was over charged for 2 of the struts but the other 2 he was charged .93 less than the list price. Mr [redacted] was charged $297.00 for each strut totaling $1188.00, He should have been charged $297.00 each for 2 struts and $229.56 each for 2 struts totaling $1054.98. The difference in the tax amount he paid is $10.88. The total amount overcharged was $145.76. We do not have a problem reimbursing him for the over charge, The owner feels horrible that he was over charged and says that we will give him $200.00 even just for the troubles.

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Description: Auto Repair - Mobile

Address: 321 S Highland Ave, Fullerton, California, United States, 92832

Phone:

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Web:

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