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Geico Corporation Reviews (1925)

AUGUST 28, 2014Dear [redacted]:Thank you for your letter of inquiry dated August 19, 2014.On August 19, 2014, supervisor Michael M[redacted] placed a call to [redacted] to follow up on the inspection of his vehicle.On August 20, 2014 we received [redacted] additional inquiry into this matter. Mr. M[redacted] attempted to contact [redacted] and left a voicemail for a return call to arrange an inspection of his vehicle and address any additional concerns he may have.As of August 20, 2014 at 10:14am, [redacted] went to our website and arranged an inspection for his vehicle. [redacted] vehicle was seen on August 26, 2014 at [redacted]. An estimate was written, and check issued for $763.81 for the damages to the vehicle.Sincerely,David H[redacted]
Assistant Vice President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
They continue to make statements that are false. In fact the [redacted] adjuster that inspected the damage stated that the damage is more consistent with my story that their driver tried to pass me after the intersection rather than their insured's story that I t-boned them in the intersection. He even insisted that I get my vehicle inspected and provided me a quote that he said they were likely willing to pay of over $500 for damage on my vehicle for a new bumper. I even stated that I was not looking to get a new bumper because I felt the damage on my vehicle was minimal, I just wanted to insure that I was not found at fault. I will be also filing a complaint to the Idaho Attorney General's office for consumer fraud to have them look into Geico's actions.
Regards,
[redacted]

March 14, 2014
Dear [redacted]:Thank you for your March 10, 2014 inquiry.At the time this claim was first reported [redacted] was given the choice to have her vehicle repairs completed at any repair facility of her choosing. She ultimately decided to use [redacted]’s Paint &...

Body which is a repair facility in our guaranteed repair program. [redacted]'s Paint & Body repaired [redacted]' 2002 [redacted] in November of 2005.[redacted]’s completed the necessary repairs to the passenger side and also replaced the pinstripes on that same side. Approximately one year later [redacted] brought her vehicle back to [redacted]’s for some minor paint chipping of the passenger-side fender and the passenger-side front door. [redacted]’s repaired the paint chips for those two areas free of charge. Recently, in January 2014, [redacted] brought her vehicle back to [redacted]’s Paint & Body due to the paint peeling in a few areas on the passenger-side front door only. The vehicle was reinspected by our adjuster and the shop manager.When the original vehicle repairs were completed in 2005 the passenger-side front door was replaced with a brand new door. However, when the vehicle was reinspected in January the door was found to have been repaired since the original repairs in 2005. The passenger-side front door has newer paint over body-filler and there are also newer pinstripes present. The remainder of the passenger side still has the older stripes and older paint used in the 2005 repair.At this time neither we nor [redacted]’s Paint & Body feel anything is owed towards the refinishing of this passenger-side front door. It is evident in the past six years since the vehicle was brought back to [redacted]’s, some additional paint and body work has been performed on the passenger-side front door, and it is this repair which is causing the concern.We trust this information is sufficient for you to close out this complaint accordingly. However, if you have any additional questions or concerns regarding this issue, please feel free to contact [redacted], Auto Damage Manager, at ###-###-####.Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]I am rejecting this response because I was already given a letter like this to present to the DMV. They said they would not accept a letter only a SR-22 dated when I started the policy. I called one of your representatives while I was at the DMV to request the SR-22 properly dated but my request was rejected. They also informed me that they will not return the money I paid to have my license reinstated. I want Geico to accept responsibility for this mistake. I had given Geico multiple opportunities to correct the mistake and provide me with a SR-22 dated when I started my policy. I had to miss a day of work and pay $50 for this mistake. If your representatives would have sent me a SR-22 dated when I started the policy it could have been corrected while I was at the DMV. I have paid over $600 to keep my policy current and all I expected for Geico to do was to show proof to the DMV. I had to pay higher premiums due to the lapse in my license and $50 to reinstate and $110 in lost wages by missing work.
I will be filing suit in small claims if i'm not compensated for this error by Geico. I want other people to be aware of Geicos disregard for my personal well being. I paid you $600 dollars to have insurance and its ridiculous for you to not send proper proof to the DMV  and as a company you feel you should not be held accountable! Sincerely,
[redacted]

April 17, 2014
Dear [redacted]:I am writing to you in response to [redacted] concerns outlined in your April 16, 2014 communication.GEICO Insurance Agency, Inc. (GIAI) is a sales agent for [redacted]). As an agent we must abide by the rates, rules and guidelines...

set forth by the carrier. All service is handled directly by the carrier.**. [redacted] purchased renter policy [redacted] for a term date of January 31, 203 to January 31, 2014. **. [redacted] chose to have his policy information delivered via electronic communication and the billing drafted by Electronic Funds Transfer (EFT).At renewal of policy [redacted] provided renewal documents for the January 31, 2014 to January 31, 2015 term electronically to **. [redacted] at [redacted]. As outlined in their documentation, the coverage would continue unless **. [redacted] contacted their office to terminate. The policy renewed on January 31, 2014 and payment was drafted by EFT.**. [redacted] purchased policy [redacted] online effective February 18, 2014. As there was no direct contact with GIAI or [redacted] they were unable to identify that there was duplicate coverage.[redacted] has now cancelled policy [redacted] effective February 18, 2014, the date [redacted] was effective. A refund of unearned premium will be refunded to **. [redacted] from the cancellation date.If you have additional questions or concerns, please contact me at ###-###-####.Sincerely,

November 26, 2014

class="InsideAddress">
Revdex.com OF METROPOLITAN WASHINGTON DC
         AND EASTERN PENNSYLVANIA                 
1411 K ST. NW, 10TH FLOOR            
WASHINGTON DC  20005-3404
ATTN: [redacted]
            
ID Number:  [redacted]          
Re:  [redacted]
Dear [redacted]:   
This is in response to your email of November 4, 2014, addressed to Tony N[redacted] of GEICO. Your letter has been referred to me for response as the Emergency Road Service Department is my responsibility.  Please accept our apologies for the delay in our response.  The complaint did not reach our Department until November 26, 2014.
Our records show that [redacted] called on October 23, 2014 for assistance with a flat tire.  We immediately dispatched [redacted] with an estimated time for arrival (ETA) of 2:27 pm (CDT).  We were unaware of any problems with this dispatch until we received this complaint from your office.  Certainly, if [redacted] had called when the (ETA) expired, we would have intervened and found another service provider that could have reached him within a reasonable amount of time.
If [redacted] had an out of pocket expense for a tow, all that is needed is a copy of his paid receipt for service.  We will be more than happy to review it for possible reimbursement.
There is no coverage provided by his Family Automobile Insurance Policy Contract, or his Emergency Road Service Coverage Amendment, for the cost of a new tire, or lost time.  Therefore, there will be no compensation for either. 
We deeply regret the lack of service, and trust that this information is sufficient to allow you to close out the complaint. If you have any additional questions or concerns regarding this issue, please feel free to give me a call at ###-###-####, ext. [redacted].
Sincerely,
Barbara C[redacted]@geico.com
Customer Advocate
Centralized Services
Fax: ###-###-####

GEICO BULLIES. I called to get commercial insurance through Geico to start a limousine service for two limousines I own. I also am a owner of a passenger van that I only use for my non profit traveling basketball team. Geico agents after waiting for my filing for E form told me in order to get my filing I had to add the passenger van. So to please Geico and in order to get my filing I needed I added the vehicle. After speaking with other insurance companies and transportation departments I was told they never heard of such a thing. I called Geico multiple times and they told me that the underwriters National Indemnity has as a guideline. Geico agents I spoke with told me the only way to take van off it would have to be sold. This has been crazy as I have never ever been bullied by a insurance company. So be careful with Geico as the agents are quick to earn your business though don't tell you the things you need to know and will make you the bad guy

This place is a joke. I can't believe all the NEGATIVE complaints and reviews on them..WOW!
CHECK THIS OUT!
I was a customer for 7 years, never missed one payment. I recently purchased a motorcycle on FRIDAY 5-29-15, I called Geico to add it to the insurance and everything was great. They gave me an okay rate, but they told me I had to be on automatic payments. I cant afford that but did it anyway. MONDAY 6-1-15 " 3 days later" I logged in to check out the motorcycle insurance policy and it SAID " YOUR AUTO POLICY HAS BEEN TERMINATED IMMEDIATELY, PLEASE CALL 800-bla-bla.
So I called. The lady answered the phone and said " Oh yes sir sorry about that it appears we sent you a notice and the bill was never paid, I said thats funny I never got the bill, okay so I wil pay it now and continue. She satrted asking me some questions that were very light. the questions didnt make it obvious, then she said okay sir, your 6 month premium will be $1,689.00 .....I SAID WHAT!!!!! MY 6 MONTH PREMIUM IS 730.00.....she said NO since the account was terminated we have to reevaluate you...and since you had a suspension in the last 3 years its higher, double your normal premium, I said wait hold on.....I have been with you for 7 years and you have always charged me 730.00 now that I am 2.5 years past my suspension " for not paying a fine"
I said why would you charge me 730.00 for the last 3 years and now all of a sudden JACK IT UP.....that makes no sense to charge me double years later...she told me WELL our policys are changing and it would of happened anyway..I said screw you lady I am not paying that, thats insane...she said you have to be refered to geico casualty company and cant be with regualr geico company....I said GOODBYE..not me....she SAID SIR WAIT......Do you want to pay the past due balance of $6.00 I SAID WHAT!?!?!?!?!?!?!? YOU MEAN TO TELL ME MY POLICY HAS BEEN CANCELLED OVER $6.00 she said yes sir...I SAID f[redacted] you lady you have to be joking, and hung up.
I CALLED E[redacted] AND A COUPLE OTHER PLACES AND THEY ALL GAVE ME QUOTES FOR 730.00 FOR 6 MONTHS, AND SAID I HAVE NO DRIVING RECORD WITH ANYTHING BAD ON IT AT ALL!

April 10, 2014
Dear [redacted]:We have received your letter requesting assistance on behalf of [redacted]. I welcome the opportunity to respond to her concerns.We acknowledge **. [redacted]’s concerns about not hearing from anyone about this claim on a regular basis. The...

examiner handling **. [redacted]’s case was actively working to bring the claim to a resolution. We should, however, have kept **. [redacted] more informed of our efforts, so she was aware of the most up to date status of her claim. At this time, the supervisor handling the matter has taken note of her concerns and is monitoring her claim personally.In addition, please allow us to address **. [redacted]s concern regarding broken promises. On April 3, 2014, Claims supervisor, **. [redacted] did check for receipt of the “Declarant’s Affidavit Concerning Financial Responsibility”. This was done toward the end of the day with the intention to let **. [redacted] know whether or not the fax was received. When the file was reviewed, **. [redacted] had already called in and been advised of the receipt of this Document. It had also already been faxed to the attorney. We apologize if she interpreted our effrots as a lack of follow up; however, we are unable to offer financial compensation for these issues.I hope this information is helpful in resolving **. [redacted]’s concerns. If you have any additional questions, please contact my associate, [redacted], at ###-###-####, extension [redacted].Sincerely,

June 10, 2014
 
[redacted]
Revdex.com of Metro
WashingtonDC & Eastern Pennsylvania
1411 K St. NW, 10th floor
WashingtonDC20005-3404
 
VIA FACSIMILE: [redacted]
 
RE:                              [redacted]
Insured:                       [redacted]
Policy Number:           [redacted]
NAIC:                        [redacted]-GEICO Indemnity
 
Dear **. [redacted]:
 
This is in response to **. [redacted]’s rejection of our May 27, 2014 response.
 
The Statement of Account provided in our original response indicated payment information applied to policy [redacted].
 
**. [redacted] did make a payment of $62.81 on April 18, 2014 for the earned premium due on policy [redacted].  When this payment was processed, it was declined.
 
I hope this information will assist you in resolving this matter. If additional information is required, please contact [redacted] at [redacted] ext. [redacted] or via email at [redacted].  Her office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m. EST.
 
Sincerely,
 
[redacted]
AVP, Underwriting

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Geico has stated their lack of ability to provide me with the cost of separate damages for this claim only so that means that my complaint cannot be resolved.
Regards,
[redacted]

April 8, 2014
Dear [redacted]:This is in response to your correspondence received in our Washington, D.C. Executive Offices. It was referred to the Dallas, TX Regional Office for a reply.**. [redacted] had an accident on September 13, 2013. **. [redacted] contacted the GEICO...

Claims Department for the 2007 [redacted] to be towed. The towing request was declined as **. [redacted] did not carry the Emergency Road Service coverage.On March 7, 2014, **. [redacted] gave permission for her father, [redacted], to discuss and make policy changes indefinitely as an authorized party,On March 8, 2014, **. [redacted], or an authorized party, Contacted the Customer Service Department to replace the 2007 [redacted] with a 2013 [redacted], The coverages included: Bodily Injury Liability, Property Damage Liability, Personal Injury Protection, and Uninsured Motorist Bodily Injury and Uninsured Motorist Property Damage, Comprehensive, Collision, and Emergency Road Service at a six-month premium of $560.00 (copy enclosed).The renewal for the policy term of June 1, 2014 through December 1, 2014 was mailed March 28, 2014 at a policy premium of $860.80 for the 2013 [redacted]. The coverages included: Bodily Injury Liability, Property Damage Liability, Personal Injury Protection, and Uninsured Motorist Bodily Injury and Uninsured Motorist Property Damage, Comprehensive, Collision, and Emergency Road Service (copy enclosed).Upon further review of **. [redacted]’s policy, we discovered we had inadvertently adjusted the rate level. We have today corrected **. [redacted]5 s policy and sent revised renewal paperwork effective June 1, 2014 at a six-month premium of $543,70. We have left a message on **. [redacted]’s voicemail to return our call so that we may advise her of the policy correction. We apologize for any inconvenience this may have caused.If you need additional information please contact [redacted] by telephone at ###-###-#### from 8:00 am to 4:30 pm CST or by email at [redacted].Sincerely

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:The first payment was from the previous policy that I had with Geico. Which I don't see on the attachment. This tells me that the documents has been altered. That next payment was an error made my a family member of mine since I was out of town for my birthday. There was an error that she made with the payment which [redacted] (Manager for Geico) has found and confirmed that this was an error but wouldn't give me the chance to fix the payment. After finding that the error payment wasn't my fault he still wouldn't let me fix the problem because Geico was trying to get out of paying my claim. The response from Geico is in fact incorrect as there is information missing from the documents provided.I have already started my processes and shouldn't have to respond to this but I have to defend myself. I've been through enough stress with Geico and will never use them again. I have already spoken with several friends, family, and colleagues on my experiences with Geico and a lot of them are switching insurance. I would like to thank Revdex.com for taking the time to help me. I will leave the rest to my attorney. I won't be writing anymore responses unless it defames my character.
Regards,
[redacted]

July 21, 2014

class="MsoNormal"> 
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania
1411 K St.  NW, 10th floor
P.O. Box 149104
Washington, DC  20005-3404
 
Attention: [redacted]
 
RE:      CASE NUMBER:                   [redacted]                                                                   
                        COMPLAINANT:                  [redacted]
                        INSURED:                              [redacted]
CLAIM NUMBER:                [redacted]                    ...
POLICY NUMBER:              [redacted]
DATE OF LOSS:                    June 24, 2014
COMPANY:                            GEICO Advantage Insurance Company      
 
 
Dear Sir or Maddam:
 
Thank you for your letter of concern regarding the fair value of [redacted]’s 2011 [redacted] that was deemed a total loss due to an accident that occurred on June 24, 2014.
 
On June 26, 2014, GEICO adjuster [redacted] inspected **. [redacted]’s vehicle, and determined the vehicle to be a total loss.  We obtained a market analysis which established a post-tax value of $13,011.13.  **. [redacted] immediately disputed the value, and stated that he needed $15,000.00 to purchase a new vehicle.
 
On July 3, 2014, **. [redacted] submitted a request demanding a settlement amount to purchase a replacement vehicle, rather than the actual cash value of his current vehicle. He also requested consideration for the additional interest he will owe for a new vehicle and the maintenance that he had completed on his [redacted].
 
**. [redacted] expressed his concerns with GEICO auto damage supervisor, [redacted].  **. [redacted] agreed to inspect his vehicle and made the determination to revise two condition ratings in the insured’s favor which resulted in an adjustment of $847.87. An agreement was reached with **. [redacted] on July 16, 2014.
 
If there are any additional questions, please feel free to contact Claims Manager [redacted] at ###-###-####.
 
Sincerely,
 
 
[redacted]
Assistant Vice President

April 16,2014
To Whom It May Concern:This letter is in response to the customer complaint dated April 11, 2014 for [redacted], LLC. To address the specific concerns in the complaint we have completed a review of the GEICO Commercial Auto insurance quote.[redacted]’s complaint...

was regarding a commercial insurance rate quote that was completed but ultimately resulted in a rejection by the sales agent due to the nature of the business.After further review by the Commercial Underwriting department, there may be a product available to this customer pending further review. Our Commercial Underwriting department contacted [redacted] on April 15,2014 to obtain additional information. A message was left with a third party.Underwriting contacted [redacted] again on April 16, 2014. A second message was left with the third party. We may be able to proceed with the policy at the rate provided after confirmation of certain underwriting information. The price and eligibility is subject to change if additional information is provided.Should you have any additional questions or concerns, please contact my associate [redacted] at ###-###-#### during the hours of 9:00 a.m. and 5:30 p.m. Eastern Standard Time.?

May 6, 2014
 
 
Revdex.com of Metropolitan
Washington DC and Eastern Pennsylvania
1411 K St.  NW, 10th floor
P.O. Box 149104
Washington, DC  20005-3404
 
Attention:   [redacted]
 
RE:         CASE
NUMBER:                               [redacted]     
                COMPLAINANT:
                             [redacted]
[redacted]                          
                               INSURED:
                                           [redacted]                          
 CLAIM
NUMBER:                            [redacted]                                   ... />  POLICY
NUMBER:                            [redacted]                        
DATE OF LOSS:                                January
1, 2014                
COMPANY:                                         GEICO
CHOICE              
 
 
Dear **. [redacted]:
 
This loss was reported on
January 1, 2014 by our insured [redacted].  **. [redacted] advised that he was rear-ended
by a vehicle that fled the scene of the accident.
 
**. [redacted] retained the
[redacted] Law Firm, according to a letter of representation received in our office
on January 2, 2014.  We have been
corresponding with the [redacted] Law Firm regarding **. [redacted]’ Personal Injury
Protection (PIP) and Uninsured Motorist Bodily Injury claims.
 
The [redacted] Law Firm provided
a demand received in our office on March 10, 2014.  Personal Injury Protection payments of $2,097.50
and $402.50 were issued on March 25, 2014, co-payable to **. [redacted] and the
[redacted] Law Firm.  These payments exhausted
his PIP coverage.  Our records support
that these payments were cashed. 
 
The [redacted] Law Firm faxed a
letter dated April 16, 2014, advising they would be withdrawing their
representation and subsequently refunded the PIP payment of $2,500.00 back to us.
The refund was credited on April 21, 2014. The Personal Injury Protection
payment of $2,500.00 was reissued to **. [redacted] on April 30, 2014.
 
An offer of $1,200.00 for **.
[redacted]’ Uninsured Motorist Bodily Injury claim was extended on March 20, 2014
to the [redacted] Law Firm.  We will continue
our efforts to resolve **. [redacted] claim with him directly.  
If there are any additional
questions, please feel free to contact Claims Supervisor, [redacted] at ###-###-####, extension [redacted].
 
Sincerely,
 
 
[redacted]
Regional Liability Director

As I stated earlier there was never a report. I did not want a report/claim. I knew it would cost me more by filing a claim than what the child stole. This is so obvious that a child could understand it. Geico's  personel clearly understood it! There was NO claim filed. If there was a claim for stolen property, GO find a police report because you won't find one. There was no police report! Again I knew it would cost more from an insurance filing than what the child stole. Find a police report...find a report with a social service. I did not file a claim. To take this to court for your shady dealings will cost you more than removing that incorrect letter because there was NO FILING of claim.
[redacted]

May 13, 2014
0in 0pt" class="MsoNormal"> 
Anita Horne
Revdex.com
1411 K. Street NW, 10th Floor
Washington, D.C.  20005-3404
 
Re:       File Number:               [redacted]
            Policy Number:           [redacted]
            Complainant:               [redacted]
  
Dear [redacted],
 
This is in response to your May 7, 2013, correspondence.  We apply a multi-line discount when our policyholders have an active auto policy in conjunction with a GEICO Motorcycle, Personal Umbrella, Homeowners, Renters, Condo or Mobile Home policy which is written through the GEICO Insurance Agency.  Unfortunately, when [redacted] reinstated her renters insurance, she did not contact GEICO to set up her renters insurance.  Therefore, she is ineligible to receive the multi-line discount. 
 
Our records show that [redacted] first contacted us about this matter on March 1, 2014.  Although her current renters policy is not written through the GEICO Insurance Agency, as an exception, we credited [redacted]’s auto policy for $19.80 for the discount for the policy term of April 12, 2014 to October 12, 2014.  Unfortunately, we cannot apply the discount for future policy terms.  However, if [redacted] were to contact GEICO to obtain renters insurance in the future, we can certainly reassess her eligibility for this discount. 
 
We appreciate [redacted]’s patronage and apologize for any confusion.  If additional information is needed to close your file, please contact [redacted] at ###-###-#### or [redacted].
 
Sincerely,
 
[redacted]
Assistant Vice President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I did, in fact, call during the December 2013 month to notify Geico that I would not be insuring with them for January 2014 and to let the policy cancel/lapse. The call was recorded. It is on record. I should not need pay for the 7 days that Geico held me hostage in their policy. 
Regards,
[redacted]

April 7, 2014
Dear [redacted]:Thank you for your inquiry of March 27, 2014. Our earlier letter of March 14, 2014 addresses our handling of **. [redacted]’s complaint. We are writing today in response to your request for additional information.To date, **. [redacted] has not provided documentation to support that the mechanical issues he is experiencing are related to his loss. Based on his correspondence with your office, it appears his vehicle may now be in a repair facility. We will contact **. [redacted] and his chosen repair facility to inquire about their diagnosis. As stated in our earlier letter, if **. [redacted] has not yet taken his vehicle to a shop for diagnosis, we are unable to pay for what appears at this time to be unrelated repairs.Should you have any additional questions about this matter, please contact out Auto Damage Manger, [redacted] at ###-###-####.Sincerely,

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Description: Insurance Companies, Insurance Services, Insurance - Auto

Address: 1 Geico Plz, Washington, District of Columbia, United States, 20076

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