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Geico Corporation Reviews (1925)

April 1, 2014Dear [redacted]:This will acknowledge receipt of your March 30, 2014 inquiry regarding the above referenced private passenger automobile insurance policy.On February 4, 2014 the above policy was established in the name of [redacted]. [redacted] to insure two (2)...

vehicles. **. [redacted] was listed as the sole operator of both vehicles, and the policy was placed in our standard company, GEICO Indemnity Company, based on his underwriting factors.On March 9, 2014 an unlisted driver was involved in an accident while operating one of the two covered vehicles. A notice of cancellation was subsequently mailed to the address on file on March 21, 2014 indicating that the above policy is hereby terminated as of 12:01 AM on April 11, 2014. Enclosed is a copy of the cancellation notice indicating the reasons for termination along with its proof of mailing.An automobile insurance policy rated for New York State may be canceled for any valid underwriting reason if the policy has been in effect for less than sixty (60) days. It is GEICO’s position that the above policy is being terminated on April 11, 2014 because the inclusion of the March 9, 2014 accident along with the other adverse driving activity reflected on the policy exceeded the standards required for retention in our GEICO Indemnity Company.As per the claim handling issue raised by **. [redacted], a response will be sent under separate cover by our Clai** Department.Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record. If you require further assistance with this matter, please contact the undersigned at ###-###-####.Very truly yours,

March 25, 2014
Dear [redacted]:I am writing to you in response to **. [redacted]’s concerns outlined in your March 20, 2014 communication.GEICO Insurance Agency, Inc. (GIAI) is an agent for [redacted] Insurance. As an agent we must abide by the rates, rules and guidelines set...

forth by the carrier.**. [redacted]s policy was sold effective July 12, 2014. **. [redacted] made an initial down payment of $59.25. The policy was set on a payment plan and the additional bills were mailed to **. [redacted].After the policy cancelled for nonpayment, **. [redacted] contacted GIAI and paid the overdue premium to reinstate the policy coverage. At this point **. [redacted] refused to pay the billing and late fees. This refusal to pay the appropriate fees resulted in a balance being left on the account.The policy was cancelled per **. [redacted]s request on November 18, 2013. The balance as of that date was $16.89, $4.89 in earned premium and $12 in fees. This balance was billed to **. [redacted].Due to the low outstanding balance, [redacted] has decided not to peruse recovering the fund by Collections method. **. [redacted] has been released of the responsibility paying the $16.89.If you have additional questions or concerns, please contact me at ###-###-####.Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I was clearly told that the quote was the final amount of payment!!! Your company did not follow the guidelines you say in your response. You need to be able to take responsibility for your errors. 
[redacted]

Weeks after I had an accident, I still spent hours everyday trying to work with the auto damage adjusters and supervisors. They completely low balled the work of my car, even after looking at proving facts and agreeing with the worth of the vehicle. The customer service and practices were completely unexceptable and I would never continue nor recommend using their services to anyone.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because: nothing has been justified and nothing has been done. I am not sure GEICO and it's affiliates understand the severity of what has happened. There is a claim on my record that I have to explain to any insurance company I may do business with in the future. GEICO negligently took a false claim on my account and proceeded to process things when I found out what had happened. I was never given a phone call to verify that it was the correct person identified. I WAS NOT INVOLVED, WHICH IS ONLY PART OF THE ISSUE! The other is that, a claims representative whom Geico has employed did not follow proper procedures I am sure of that! There are thousands of name sharing individuals in this world and GEICO should have done a verification process to initiate such claims on my behalf! GEICO has absolutely disgusted me and my family at their actions and lack their of with this. I am faced with the thoughts of legal action if this is not rectified PROPERLY! Not just coded! It's not my fault, it never was, nor is it [redacted] for putting in a claim. HE didn't have any verifying information, he had the NAME: [redacted](NO 'H' on her name) and that she carried GEICO insurance. That was the only information he had available!  So therefore GEICO should have verified! I have tried several times to contact **. [redacted] and have been unsuccessful he returned my call ONE TIME! I called and left at least 3 different messages. Do not tell me to contact the same person I have tried to contact over and over! NEXT PLEASE! This is absolutely disgusting the way GEICO IS HANDLING IT'S faults. I want this fixed! ALL OF IT! Regards,[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The responder has failed to address the fact that this is an entirely different claim for an entirely different loss. At the time of the previous claim they took pictures and assessed the loss. This time they took pictures again and should be able to assess loss from this claim alone. They should be able to provide a different assessment for each loss and not simply back out what they paid me on the previous claim regardless of whether I got the repairs from that loss or not. I want them to assess the extent of my loss from the most recent claim only and pay me accordingly without any reference to a claim two years ago. I want to be able to repair my vehicle for damages sustained on April 3, 2014 rather than damages sustained two years ago.
I hope that they will understand my position and see that I am correct.
Thanks,
[redacted]. [redacted]
Regards,
[redacted]

November 11, 2016

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[redacted]
Revdex.com
CONSUMER AFFAIRS
1411 K ST NW, 10TH FLOOR
WASHINGTON, DC 20005-3404
 
 
Re:  Compliant ID: [redacted]
 
Dear [redacted]:
 
We received your correspondence dated November 04, 2016 regarding the above-noted consumer.   We have not included any personal identifying information in our response as you requested.
 
Our Insured started a motorcycle policy with GEICO on June 07, 2016 with liability, comprehensive, and towing/labor coverage. New policy paperwork was sent to our Insured which included the Texas Personal Motorcycle Policy, Texas Motorcycle Information and Option Form, ID Cards, and declaration page showing the coverage on his policy.
 
On June 16, 2016, our Insured reported to GEICO that he was involved in an accident with his 2011 [redacted] motorcycle. Our claim representative explained to our Insured there was no collision coverage on his policy.  GEICO did not make a payment for repairs to the motorcycle since there was no collision coverage. Our Insured requested a recording of his phone conversation on June 06, 2016 with the sales representative. GEICO randomly records calls for quality purposes. Our claim department researched to see if the call was recorded and determined it was not recorded. Per review of his policy, there is no documentation our Insured requested collision coverage. 
 
While discussing the claim with a GEICO claim supervisor on July 06, 2016 our Insured requested to speak with a claim manager.  The claim supervisor advised our Insured that his manager was out of the office and would call our Insured as soon as he returns. On July 07, 2016 a GEICO Claim’s Regional Unit Manager called our Insured and left a voicemail. Our records indicate our Insured never returned his call.
 
Two payments were made to [redacted] Incorporated for towing services on our Insured’s motorcycle for the claim that occurred on June 08, 2016. A payment of $72.00 was issued on July 19, 2016 and a second payment of $30.00 was issued on July 26, 2016.
 
GEICO reviewed every possible avenue to determine if any error on our part was made. GEICO did not find any errors in writing the policy and in the coverage and amount our Insured was charged for. Since our Insured was not carrying collision coverage at the time of loss, there is no other course of action for our Insured. Our Insured was sent a denial letter on July 07, 2016 by the GEICO Claim’s Department advising the conclusion of our investigation regarding collision coverage.
 
We trust this information is sufficient to allow you to close your file.  Please call Jimmette K[redacted], Complaint Analyst, at ###-###-####, if you have any further questions.
 
 
Sincerely,
 
 
Andrea B[redacted]
Virginia Beach Regional Office
GEICO Indemnity Company
NAIC #22055
Tell us why here...

March 19, 2014
Dear [redacted]
Thank you for your letter of March 3, 2014, regarding **. [redacted]’s claim.
**. [redacted] is insured with [redacted]. Because of our relatively low property damage limit on this claim, **. [redacted] allowed her own carrier to...

settle her claim. This included the rental portion of the claim which her policy limits to $20 per day. Her policy benefit for the sixteen day rental was $320. This amount was paid via direct billed to her insurance company. The total bill was $549.20. It is our understanding that **. [redacted]’s insurance company has submitted a subrogation claim to us which includes the full amount of the rental bill.
Assuming that the remaining $229 in loss of use does not exceed the policy limits after consideration for all other property damage amounts, we will reimburse **. [redacted] for her out of pocket rental expense.
If you have any questions, please feel free to contact [redacted], Auto Damage Manager, at ###-###-####.
Very truly yours,

July 28, 2014Dear [redacted]:We received correspondence from the Revdex.com (Revdex.com) requesting assistance on your behalf. I am happy to provide you with the following response.
Our records reflect that when our underwriter spoke with you on 06/05/14, you confirmed that...

your son, [redacted], was a permitted driver; however, you did not have his permit number available at that time. We sent a letter to you on 06/05/14 requesting [redacted]'s permit number by no later than 07/06/44. We spoke to you on 06/23/14 and you provided your son's driver's license number. Because the Family Automobile Insurance Policy issued to you by GEICO indemnity Company automatically provides coverage for a licensed relative residing in the household, it was necessary to add your son to the policy or exclude him by way of a signed Named Driver Exclusion (NDE)Consequently, we added [redacted] to your policy effective 06/24/14. As per your request, we sent as NDE to your email address, [redacted], The same day, policy documents with this change, including an updated Recurring Card Payment Notification with your future payment schedule, were sent to you. The Recurring Card Payment Notification advised you that a payment of $365.77 would be charged to your account on 07/15/14. A signed NDE was received by fax on 07/02/14. Unfortunately, we were unable to accept this NDE as it was signed by [redacted] instead of you, the Named insured. We sent a lettes requesting a new NDE to you on 07/08/14. Our records reflect that you contacted our office on 07/15/14 and requested that we email an additional NDE to you. The NDE signed by you was received on 07/15/14, [redacted] was excluded from the policy effective 07/16/14. At that time, as a courtesy to you, we backdated [redacted]'s driver status from active to non-driver effective 07/03/14, thus no longer rating him as a drives on your policy.
Our records reflect that when [redacted] was added to the policy effective 06/24/14, that change resulted in an $855.12 difference to your premium. When we received your valid NDE on 07/15/14, and updated [redacted]'s driver status effective 07/03/14, your policy was credited for the amount of $801.60, Our records indicate that your scheduled recurring card payment of $365.77 was applied to your account on 07/15/14. That same day, a refund of $160.27 was sent back to that same card ending in [redacted].
Because the policy automatically provided coverage for [redacted] from the time he obtained his driver's license until the date he was excluded from the policy, we are unable to honor your request for an additional refund for the time he was listed as an active driver on your policy from 06/24/14 to 07/02/14. [redacted], I hope this is helpful in understanding the reason we are unable to provide you with an additional refund at this time. If you have any additional questions, please call our analyst, Jennifer V[redacted] at [redacted], extension [redacted].
Sincerely,Derek Z[redacted]
Underwriting Manager GEICO Indemnity Company

May 27, 2014
Dear [redacted]:We received correspondence from the Revdex.com (Revdex.com) requesting assistance on your behalf. I am happy to provide the following response.| would first like to thank you for your 25 years of loyalty to the GEICO family. We know you have many...

options to choose from for your auto insurance needs, so we truly value you as a policyholder.Our records reflect that [redacted] advised us on 05/24/09 that you and **. [redacted] would be separating. As a result, we issued **. [redacted] a policy of his own. On the same day, we attempted to contact you by phone to discuss the update to your policy. We were unable to speak with you so we left a message to return our call, and did not update your marital status. Our records reflect that on 06/01/09 you made a payment and requested an ID card for your 2005 [redacted] to be faxed; at that time, there is no indication that the transaction in May was discussed.
During a routine underwriting review, it was discovered that your policy had an incorrect marital status and was updated to reflect correct rating information on your renewal effective 06/02/14. We sent renewal paperwork to you reflecting this change on 04/29/14.
I do regret that we inadvertently charged you the married rate since 05/24/09 and apologize for any inconvenience this has caused you. I further want to assure you that the change in your rate has nothing to do with the loss from 02/28/14, the loss was considered to be not at fault.
Our records reflect that you are receiving all discounts for which you currently qualify. However, I have enclosed a list of all discounts offered by GEICO General Insurance Company in the event you feel that you may qualify for an additional discount.[redacted], I hope this information is helpful in understanding the change in your rating. If you have additional questions, please call our analyst, [redacted], at ###-###-####. -Sincerely,

May 21, 2014
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[redacted]
Revdex.com
1411 K ST NW 10TH FLOOR
WASHINGTON DC 20005-3404
  
Regarding:  [redacted]
Policy No:  [redacted]
ID No:  [redacted]
 
Dear **. [redacted];
 
We received your letter regarding the change in **. [redacted]’s auto insurance premium.
 
After review of **. [redacted]’s policy we determined that when her policy was sold on January 27, 2014 her son, [redacted], was listed as having a learner’s permit.  We do not rate for drivers with a learner’s permit until they receive an active license.  When we were informed that [redacted] had obtained his driver’s license, he was then added as an active driver and as a result the premium increased.  We believe **. [redacted]’s intentions were clear in that she wanted the policy to go into effect as of the date [redacted] obtained his license.  Due to this fact, the policy premium quoted to her should have reflected [redacted] as an active driver. 
 
We have contacted **. [redacted] and extended our apologies.  We have informed her we will remove the increase of $442.88 for the remainder of the policy period.
 
If you should need additional information regarding this matter, please contact [redacted], at ###-###-####, extension [redacted].
 
Sincerely, 
 
[redacted]
Virginia Beach Regional Office
GEICO Advantage Insurance Company

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Although they are lying and NEVER notified me of my policy being cancelled nor did anything new show up on [redacted]' report because my brother works for an insurance company and I had ALL information recorded before making the policy, I accept the refunds and hope no one else deals with this. The fact that the last person I spoke to on the phone flat out told me I was correct and had all of [redacted]'s driving history recorded is an indication that whoever has responded to this complaint has no idea what they are talking about, or are just flat out lying.
Regards,
[redacted]

July 23, 2014
Dear [redacted]:Thank you for your July 21, 2014 e-mail regarding [redacted]’s complaint, Mr. N[redacted] asked that I respond on his behalf and I welcome the opportunity.A review of [redacted]’s policy shows he is correct; we increased his premium following a review of...

his policy. It was explained to [redacted] the policy review revealed that an endorsement error on his policy caused us to undercharge his premium by approximately $150.00 each six month policy period for four policy periods. If the policy review had disclosed we had overcharged [redacted], we would have immediately issued him a premium refund; however, we undercharged him and we will not backdate the correct endorsement and apply the additional premium to his policy that we, by our error, failed to collect. Once we discover an error on a policy has caused an incorrect premium to be applied, we are required by insurance regulation(s) and/or statute(s) to correct the error and charge the correct premium, Therefore, in Summation, for the last two years [redacted] paid approximately $600.00 less in premium than he would have had his policy been rated correctly. We will not bill him for the premium difference.I hope this information has been helpful. Please contact my associate, Mel D[redacted], at [redacted], extension [redacted], if you have further questions regarding this matter.Sincerely,Carole *. C[redacted] Policyholder Relations Supervisor GEICO Insurance Companies

We received your...

correspondence dated September 19, 2016. We have not included any personal identifying information in our response.
On September 7, 2016, our insured called GEICO and advised our service representative that she gave her sister permission to make a one-time payment of $108.00 using her debit card to pay for her August 21, 2016 insurance premium. Her sister made the payment on line at geico.com and also established future payments to be automatically withdrawn using the recurring credits debit card method of payment. Therefore, an additional payment in the amount of $200.72 was withdrawn from our insured's sister's account on September 12, 2016.
The complainant stated she called her bank to dispute the payment and they advised her that they could do so, but it may take several months for the credit to post. Based on this information, we have agreed to refund the payment back to the account. We processed the credit on September 21, 2016. The credit should show on the account within the next three to five working days. We have also contacted our insured to let her know that we have credited the payment back to her sisters account, and that recurring payments have been disconnected. We have also advised our insured that they must make a replacement payment of $200.72 prior to October 4, 2016, in order to keep the policy from cancelling.
We trust that this information is sufficient to allow you to close out this complaint, if you have any additional questions or concerns regarding this issue, please feel free to call my associate, Barbara Collins, at ###-###-####, ext.1271.
 
Sincerely,
Heather M[redacted]
Assistant Vice President, Underwriting

Please stop lying!  I planned a schedule to meet and inspect the car; however, I am tired of Geico making false claims that I particularly choose this dealership.  I requested him to stop saying it was my choice because I knew NOTHING about dealerships.  I simply told Geico that I wanted a [redacted] CERTIFIED dealer to repair my car.  They came back to me with this company.
Matt called me the day we were suppose to meet to argue with me over the phone over me saying, "Please don't continue to say my choice of dealership."  He then started to disrespect me and said I can have someone else other that myself call (from Matt).  He also told me I can report this to Revdex.com, so I thanked him for his time (being polite) and hung up the phone and reported Geico.  I am scared to be around someone that won't respect me or has no concern on repairing my vehicle.  Below is the email I sent Matt on May 12, 2016
Matthew,
You called me at 9 am on May 12, 2016 saying I am belittling you, which I was NOT.  I stated that I do NOT want you to continue to state that it was my choice to choose this repair shop...it was NOT my choice of choosing the dealership of repair.  You couldn’t accept that and states “ [redacted], I will give you another representative”.  I am NOT going to be bounced around and with attitude towards me, it’s not appropriate for someone to meet (I am nervous) to meet with someone that can’t treat a customer with respect and understanding with all the issues that has happened.
Since you made that call, I will report it to Geico HQ, as well as Revdex.com on a car that is not in a condition prior to the wreck both physically and drivability.
I am sorry you couldn’t respect that I did NOT want you to continue to make a false claim about being my choice of dealership.  I mentioned the only thing I wanted, which you evidently ignored.
I received a call from Matt on May 18 but I was studying for a test and didn't have time.  Matt lost the time permitted with his rude actions.  I didn't call back because I was waiting for someone at HQ to give me a call from this Revdex.com; however, it seems that Geico is not taking this serious.
[redacted] 
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

June 25, 2014
Dear **. [redacted]:Thank you for your June 23, 2014 inquiry.Our records indicate our adjuster inspected **. [redacted]’s 2009 [redacted] on July 26, 2013 at the same location where the loss occurred. At the time of the inspection we found the vehicle’s engine was in...

a disassembled state, the same condition it was in when a nearby fire occurred. The adjuster did not find any fire, heat or smoke damage on the vehicle or its parts. Furthermore, the materials used by the fire department to extinguish the fire also did not appear to have caused any damage. Accordingly, the adjuster’s estimate allowed for the vehicle to be thoroughly cleaned to remove the ash debris from the motorcycle. If any additional damages were to be found once the vehicle arrived at the shop of his choice, we would re-inspect the vehicle at that time and address those concerns accordingly. This was conveyed to **. [redacted] by the adjuster and to date the vehicle has not been moved to a repair facility.In the complaint **. [redacted] mentions a [redacted] investigator was hired and this investigator interacted with us. We have no record of any interaction with an investigator in regards to this claim. Upon receipt of this complaint we contacted **. [redacted] to discuss his concerns and inquire about the investigator as well. **. [redacted] did not have any contact information for the investigator nor was there a report provided **. [redacted] had possession of. We also followed up with the local [redacted] dealership and they had no record of sending out an investigator.At this time our position has not changed. We inspected the motorcycle and wrote an estimate to address the verifiable loss related damage. To date no additional damage has been diagnosed or presented to us for consideration. **. [redacted] has been advised of our position accordingly.We trust this information is sufficient and that you can close out this complaint accordingly. However, if you have any additional questions or concerns regarding this issue, please feel free to contact [redacted], Auto Damage Manager, at ([redacted].Sincerely

Tell us why here...
May 2, 2016
[redacted]
Revdex.com of Metropolitan Washington DC
1411 K Street NW, 10th Floor
Washington, DC 20005-3404
Regarding: [redacted]. [redacted]
Claim Number: [redacted]
Revdex.com File...

Number: [redacted]
Dear [redacted]:
We have received your letter requesting assistance on behalf of Mr. [redacted]. I welcome the opportunity to respond to Mr. [redacted]'s concerns.
The referenced claim was reported to us on December 22, 2015 by [redacted] Insurance. We spoke to our policyholder the same day and determined our insured was responsible the accident. We also spoke to Mr. [redacted] on that same day and advised him of our liability decision. He advised us he was filing his claim for his damages with his insurance company ([redacted] Insurance). On that day we also contacted [redacted] at [redacted] Insurance and advised him of our liability decision. We received a subrogation demand from [redacted] Insurance on February 16, 2016, and issued payment in the full amount requested, $793.05. This payment was check number[redacted] and has been cashed.
On March 1, 2016 we spoke with both [redacted] Insurance and Mr. [redacted] and advised there were no requests or supports the for rental expenses that Mr. [redacted] incurred. We asked him to send in the documents for review of payment. The needed documents were sent in for review on March 01, 2016 and March 3, 2016. There was an error in reviewing the information regarding the downtime of Mr. [redacted]’s vehicle, and a payment of only 2 days of rental was issued to Mr. [redacted] on March 23, 2016. This was under check number[redacted]in the amount of $50.00, and has not yet been cashed. We did speak with Mr. [redacted] after the $50.00 payment was made to realize the error. Upon receiving this compliant, the file was reviewed and the error was found. A Supervisor contacted Mr. [redacted] on April 27, 2016 to apologize for the inconvenience, and a payment in the amount of $575.11 was issued to Mr. [redacted] under check number[redacted]
I hope this information is helpful in resolving Mr. [redacted]'s concerns. If you have any additional questions, please contact Claims Manager, Carl S[redacted], at ###-###-####, extension 5313.
Sincerely,
Martha F[redacted]
Regional Vice President
Government Employees Insurance Company

We are in receipt Mr. [redacted] rejection of our May 18, 2016 response.
As our prior response indicated Mr. [redacted] was sent a Consent to Rate (CTR) form on October 17, 2013 and again on March 14, 2014. We are including copies of both of these letters for Mr. [redacted] to review,
We are required by the state of North Carolina to offer liability coverage. North Carolina does not require that vehicles carry physical damage coverage, this requirement is made by the lienholder. It is the consumer’s responsibility to ensure their vehicle is insured with physical damage coverage while being financed. When Mr. [redacted] failed to sign and return the CTR form we could no longer offer physical damage coverage and as a result this coverage was removed.
A review of Mr. [redacted]’ policy reflects physical damage coverage was removed effective April 17, 2014; therefore we will maintain our position that coverage was not in place at the time of loss on July 26, 2014.
If we can provide any additional assistance, please contact Kim G[redacted], at ###-###-####, extension 7701.
Sincerely,
Andrea B[redacted]
Virginia Beach Regional Office
GEICO Indemnity Insurance Company

August 6, 2014
Dear [redacted]:Thank you for your letter of July 16, 2014 regarding [redacted]’s claim.On July 22, 2014 we contacted [redacted] regarding her concerns. We have apologized to her for the delays in her claim. Additionally, we have notified [redacted] that we will be...

refunding her all charges she incurred from [redacted] Rental Car in the amount of $766.54.If you have any questions, please feel free to contact Bryon L[redacted], Auto Damage Manager, at [redacted].Very truly yours,George R. Regional Vice President

Geico is the worst insurance provider. I filed a vandalism claim and was treated as if I was the criminal in the investigation. I was asked to submit phone records, previous pictures of vehicle, all of which I complied with. Auto adjuster Kathryn D[redacted] instructed me to take my vehicle to Service King for inspection and after estimate I could take my vehicle to repair facility of my choice. I took my vehicle to Sewell Collision, my rental car was approved and I was sent confirmation my vehicle would be complete in 8 days. I was later contacted by Enterprise rental stating Geico was refusing to pay for rental or repairs on my vehicle. I followed every request and was still treated unfairly. Ms. D[redacted] is very unprofessional and has poor communication. DO NOT SUPPORT GEICO

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Address: 1 Geico Plz, Washington, District of Columbia, United States, 20076

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