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Geico Corporation Reviews (1925)

August 18, 2015
[redacted]
Revdex.com
1411 K ST NW 10TH FLOOR
WASHINGTON DC 20005 3404
Claim Number: [redacted]
Insured: [redacted]

Date of Loss: August 1, 2015
Complainant: [redacted]...

[redacted]
File Number: [redacted]
Dear Mr. [redacted]:
We are in receipt of your recent correspondence.
Mr. [redacted] reported the loss to his 2015 [redacted] on August 1, 2015. On August 6, 2015, our adjuster inspected the vehicle at [redacted]’s Body and Mechanical. An estimate was provided and payment was issued co-payable to Mr. [redacted] and his lienholder. Mr. [redacted] had not yet chosen a body shop to perform the repairs on his vehicle. The estimate provided included the use of a CAPA certified aftermarket bumper cover.
On August 10, 2015, our supervisor received a call from Mr. [redacted] about the use of aftermarket parts on his vehicle. Mr. R[redacted] reviewed the estimated and advised that the like, kind and quality parts are guaranteed for the fit and finish for as long as he owned the vehicle. We will work with his shop of choice to restore his vehicle to pre-loss condition.
Following the original inspection, we reviewed the damage at [redacted] on August 12, 2015 to ensure all damages were accounted for on the estimate. An estimate was prepared and payment was issued to Mr. [redacted]’s chosen shop.
Thank you for the opportunity to address your inquiry. Please let us know if you need anything further.

Sincerely,
Joseph R. T[redacted]
Virginia Beach Regional Office
GEICO Casualty Insurance Company
NAIC # 41491

Dear [redacted]:

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Thank you for the opportunity to review the claim for [redacted].
 
On May 2, 2014, our adjuster, [redacted], spoke with [redacted] at [redacted] (the body shop of choice for [redacted]). During that time, [redacted] gave [redacted] a copy of the estimate and a supplement request form. She let [redacted] know how to submit a supplement request if there were additional items needed to complete the vehicle repairs.  At that time, [redacted] confirmed that he did not know if there would be a supplement necessary and it was agreed that [redacted] would address the supplement if it was needed.  The repairs for the stereo have been addressed in the repair estimate.  If any additional repairs are needed, a supplement will be completed to address any additional damages.
 
On May 7, 2014, our adjuster, [redacted], issued a payment in the amount of $900.00 for rental reimbursement. This payment reflects the policy maximum limit under [redacted]’s rental reimbursement coverage.  Any additional rental reimbursement charges above the policy maximum are considered an out-of-pocket expense for [redacted].   
 
[redacted]’s policy does not cover personal items for this type loss.  In addition, lost wages, stress, and inconveniences incurred are not covered under the policy.
 
If you require any additional help with this claim, please contact [redacted], Auto Damage Manager, at ###-###-####.
 
 
Sincerely,
 
 
[redacted]
Regional Auto Damage Director

April 30, 2014
Dear [redacted]:This will acknowledge receipt of your April 27, 2014 inquiry regarding the above referenced private passenger automobile insurance policy.[redacted]. [redacted] and [redacted]. [redacted] previously insured two vehicles under the above policy, which was...

cancelled on December 12, 2013 for nonpayment of premium.Our records indicate that on October 17, 2013 the insured submitted a credit card payment in the amountof $398.13 via our companys website. Enclosed is a copy of the email confirmation dated October 17, 2013.On October 18, 2013 the insured submitted an internet request to cancel the payment for 398.13. However, the request was unsuccessful since the payment was already submitted to the credit card company the previous day (October 17, 2013). Because the policy is currently cancelled and does not reflect a credit balance, we are unable to comply with the complainants request for a refund since coverage was provided by our company for the period in question.
Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.If you require further assistance with this matter, please contact the undersigned at [redacted].Very truly yours,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The response given by **. [redacted] is not a truthful account of the exchange that occurred between **. [redacted], my husband, and myself. Yes, **. [redacted] did indicate that he was investigating our claim for insurance fraud. However, he was very aggressive, and adamant that he needed the withdrawal form signed the very evening our first conversation. I was not aware of the concern that the truck had high tires, sat high off the ground, or that he asserted that the truck had been intentionally driven through a mud hole with the intent of ruining the engine. **. [redacted] informed me that the engine damage would not be covered because in order for it to be covered, the truck would have had to be damaged through, "an act of God - such as a flood, hurricane, or tornado." I argued the fact that Geico clai** representatives told me over the phone that it would be something that was covered under our comprehensive insurance, due to the fact that it was an accident. **. [redacted] told my husband that the clai** representatives are mostly college students. and basically don't know what they are doing. I am even more angrier now with Geico now that I know that [redacted] was untruthful about the investigation. He in no way, shape, or form gave us the impression that he was meeting us at the [redacted] Dealership to conduct an investigation. He was overly aggressive in having the withdrawal form signed immediately which I believe was a tactic so that we would not have any time at all to look in to the matter any further. **. [redacted] came to [redacted] for the sole purpose of having the withdrawal form signed. Once again, he did not let us know there was any option of further conducting an investigation to determine whether Geico would cover the truck damage. I felt threatened and coerced in to signing the withdrawal form because **. [redacted] insinuated that he was considering turning my file over to the Attorney General's Office. He did not indicate that there was any other alternative to signing the form. With our little experience in dealing with insurance companies, we had no idea of what our options were. Furthermore, our vehicle was completely paid off, had expensive aftermarket parts added, excellent mileage considering the year, and was in general good condition. I don't understand or appreciate Geico's assumption that a deliberate act was done in order to damage the truck.
 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:On July 30, 2014, I [redacted] informed John C[redacted] claims adjuster of the whole situation as well as Mattew W[redacted] who came to my home and seen fuel light on. I also informed him [redacted] was the last service in November for a ABS Module. Showed receipt. They called [redacted] & [redacted]. It seems instead of resolving the issue they want to prove people as as being dishonest. I called [redacted] & [redacted] its not a fuel sensor as GEICO is stating. It is a Fuel Sending Unit that is apart of fuel pump which registers the level of fuel. [redacted] is stating upon the vehicle hitting the ground Fuel Sender must of stuck or came off fuel pump. All GEICO Adjuster/Manager keep talking about is OBDII Reading at 8,000 miles.None / Any of my warning light has never been on before accident. After accident ABS/Fuel Light came on immediately, and I told them this. I'm a valued customer of GEICO who pays my bill on time and they want to pinpoint my integrity. They never even offered to pay half the bill. They just stated it wasn't cause by accident so not covered. Thats unexceptable.
Regards,
[redacted]

I am writing to express my disappointment with Geico Insurance Agency. I have been an auto policy holder, insuring up to 3 vehicles, for over 20 years. I have had no complaint with the company until Oct. 7, 2016. My husband and I are in the process of refinancing our home mortgage. It was suggested that this would be a good time to get a better rate on our homeowners insurance. So in addition to my current policyholder I contacted Geico to get a quote on bundling my auto with my homeowners. I spoke with the Geico representative and identified myself and my intention. The representative took all of my information about my property and provided a verbal quote and one by email for my comparison. Later when on my way to work I was involved in an auto accident. A driver made a left hand turn in front of my at an intersection, I had the green light. I avoided a collision, but I ran over the concrete median. The other vehicle was not damaged at all. My right front tire was flat but no other visible damage. I called Geico to request a tow. I was immediately told that my policy had lasped. They did however send a tow truck. After the police officer finished working the accident I returned home and contacted Geico again. It turned out that my policy had lapsed 2 days prior. I explained the details of the accident to her. I acknowledged that I had forgotten to pay my policy and asked to have it reinstated. I was transferred to someone who turned out to be an adjuster. She stated that he was not answering his phone so he might be at lunch. He did not answer his phone. I did not quite understand why I would be speaking to an adjuster at this point but I left a message anyway. I needed to know if I would be covered to drive my other vehicle at this point. After an hour or so I called Geico again and spoke with Customer Service. I was able to get my policy reinstated and decided to set up auto payments to avoid this happening again. I asked the representative if Geico could possibly pay my claim since I had been with them so long. She explained that she could not make that decision.
A day or so later my adjuster did return my call. He was calling to see I had gotten the information I was needing. I said that I had taken care of it. He said that he saw that I had filed a claim and there was an issue with my coverage at the time of the accident and that he would be looking in to that. I said Ok and that I would be waiting for his call. That's the last I heard about it until one week later when I got a call from the collision center asking if Geico had contacted me about my vehicle. They said that they had not heard from Geico.
I called my adjuster again and explained that I was under the impression that he was looking into the claim.. He looked up my claim and stated that since there was no coverage at the time of the accident there was no reason for him to look into it any further. I explained that I understood that there was a lapse in coverage but was hoping that Geico would consider covering my expenses as a courtesy since I had been with them for so long. He explained that he did not have the authorization to make that decision and transferred me to another department. I explained my circumstance to the representative in that department and asked for the coverage as a courtesy. I was told that she did not have the authorization either. She suggested I talk to an underwiter and transferred me again. I explained everything to the underwriter who told me that he too did not have the authorization to make that decision. He said that was a decision for the adjuster. See a pattern yet??? Well I stopped him and explained that I had already spoken with the adjuster and been transferred twice before speaking with him. I asked if he could possibly find out who would be able to make the decision and have THAT person call me back. He transferred to another person anyway. That person told me that because my policy had lapsed Geico would not cover the damages to my vehicle regardless of my time with them. I asked if there was an appeal process that I could go through. She said there was not. End of story.
Basically, they are saying that Loyalty means nothing. Based on my last conversation with the adjuster, he made his determination not to provide coverage without asking me the details of the accident, without knowing if the other vehicle had been damaged, without looking at the police report and without determining the amount of damage to my vehicle, since no one ever visited or contacted the collision center. I is my personal opinion that there is no reason to be loyal to a company that does not appreciate your loyalty nor extends the same to you. I work in the customer service industry and the service that I received is among the poorest I have ever experienced.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am still waiting to see the repairs that will be made. 
One of the issues that was found was that the bumper that was ordered by [redacted] and attached to my car was a bumper for a car that was assembled in Canada and not in Japan where my car was assembled.  We requested that the wrong bumper be removed and whatever modifications that was done to my car be repaired and the correct part be ordered and put on my car.  The car is currently being disassembled and accessed further in regards to additional errors and damages made to my car that [redacted] did in their attempts to repair my car.
Regards,
[redacted]

October 10, 2016
 
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[redacted]
Revdex.com
 
 
RE:      ID Number:                 [redacted]
            Complainant:              [redacted]
            Claim Number:            [redacted]
 
Dear Ms. [redacted]:
 
Thank you for your October 5, 2016 inquiry.
 
In response to the complaint from Mr. [redacted], we reviewed the claim file. While it is possible Mr. [redacted]’s attempts to reach our adjuster and supervisor were unsuccessful, contact was made with him on October 5, 2016 and the customer’s concerns were resolved. We regret Mr. [redacted] experienced any frustration due to our handling of the claim. It is always our goal to provide excellent customer service and always be responsive to the needs of our customers.
 
Since receipt of this complaint we met with Mr. [redacted] and identified $2,231.96 worth of additional damages related to the loss. We also secured the tow bill referenced in the complaint and compensated for the original estimate, supplemental damages and the tow bill.
 
At this time the matter has been resolved with Mr. [redacted]. Again, we apologize for any inconvenience or frustration this matter has caused. We appreciate the feedback and will strive to exceed Mr. [redacted]’s expectation should he file a claim in the future.
 
If additional information is needed, please contact Andrew N[redacted], Field Claims Manager, at ###-###-####.
 
Sincerely,
 
 
Carl A. T[redacted]
Assistant Vice President

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because while I applaud GEICO's efforts to inform their policyholders about policy renewals and expiration, I am simply requesting that the renewal notification be made an option in states that will allow such. I am not familiar with the laws of the state of Texas, but I am asking that GEICO make every effort to allow those customers to opt out of receiving notifications of policy expiration and renewal if the customer so desires. To me, the constant barrage of renewal reminders is "nagging" to the point of annoyance, if not harassment. I do not speak for others, but I personally am perfectly well and capable of knowing when my insurance is about to expire and needs to be renewed. I did so this past renewal period well in advance of the due date.
I am appalled that GEICO assumes just because GEICO automatically sends a renewal with ID cards and a new policy effective to the policyholder's next insurance period, that the policyholder will renew. This assumption leads many to believe that if GEICO sends the ID cards without a firm financial commitment (i.e. payment) from a policyholder, that the policyholder will not send in proper payment and keep the ID cards in an attempt to convince local law enforcement that they do indeed have automobile insurance when, in fact, and in an attempt to delude law enforcement by not actually carrying coverage on their vehicle but instead present the ID card that states otherwise, that the customer has no insurance. GEICO has every right to assume that risk. In simple terms, the customer lies about having coverage when stopped by the police; they have a physical card in an attempt to get out of receiving a citation for no insurance, and so, upon questioning by the local police, they produce an ID card for which there is no insurance to back it up. I am asking GEICO to convince its fellow insurance carriers (i.e. State Farm, Allstate, etc.) to do the same.
So, my two requests from GEICO: stop the renewal reminders at the policyholder's request, and stop auto-issuing ID cards and policies until the customer actually pays for a policy renewal.
In conclusion, I will state here that I am happy with GEICO's service and reputation. Prior to my affiliation with GEICO, I was with a local insurance agent of dubious integrity. It was GEICO's reputation as a reliable, dependable, and trustworthy company that convinced me to switch. I understand that I have that option to switch to another carrier at any time. However, I will stay with GEICO as long as they wish to keep me as a customer. All I am asking is for GEICO to change the practice of automatically sending ID cards UNTIL THE INSURANCE IS PAID IN FULL and to give the customer the opportunity to OPT OUT of receiving ANY emails, letters, phone calls, or other communications reminding them that the policy needs to be renewed or is about to expire. Again, in compliance with state laws.P.S. After renewing my policy, I *still* received two mailings from GEICO with ID cards. This to me is wasteful of paper and resources. A new policy and ID card(s) should be mailed *ONLY* if the customer requests such. They should not be automatically mailed. And the GEICO app is handy, and most local and county/state law enforcement agencies will allow a "virtual" ID card to be presented in lieu of a paper card. But it is good to have a paper card handy in case the mobile device is not available for whatever reason. 
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: of lies written in response to my complaint. I have never applied for $250,000.00 coverage. The Geico made it look that way. There was no document sent to me for "lowering the amount". On the other hand, Geico sent me a subrogation claim of $3881.00. I insist those vile things Geico did to a disabled customer. I maintain my claim for $4,000.00 for embarassment.
Regards,
[redacted]

March 18, 2014
[redacted]
Revdex.com
1411 K ST NW 10TH FLOOR
WASHINGTON DC 20005-3404
Regarding:  [redacted]
Policy No:  [redacted]
ID No:  [redacted]
Dear **. [redacted]:
We received **. [redacted]'s rejection of our March 11, 2014 response.
As our previous response indicated, we do not “transfer” any of our policyholder’s information to other insurance companies.  When a consumer is required to provide the DMV with any type of proof of financial responsibility this information is indicated on the consumer’s Motor Vehicle Report (MVR).  A review of the MVR we have on file for **. [redacted], as of January 2014, clearly indicates that an SR22 is required of him.  With that in mind, even had **. [redacted] not informed [redacted] that he needed the SR22 filed, they would have been notified by viewing his MVR. 
If you need additional information regarding this matter, please contact [redacted], at ###-###-####, extension [redacted].
Sincerely,
[redacted] [redacted]
Virginia Beach Regional Office
Government Employees Insurance Company

I have been with Geico for the last 4 months. I recently had my vehicle stolen and the process was smooth until dealing with claims agent JJ H[redacted]D #F3**. Mr. H[redacted] made numerous accusations against me and my stolen vehicle, could not update me with any status of the claim at any point in time, would not inform me of what was needed to resolve my claim , and made me feel as if my insurance company I trust in and pay every month is against me. My claim has been open for the last 2 months with no resolution and Mr.H[redacted] has know intent to expedite or give me any piece of mind to when this matter will be resolved . This claims agents motto is to "provide excellent customer service" which is definitely lacking. I work in the auto insurance industry myself and will definitely not be reccomending Geico after this experience .

This will acknowledge receipt of your March 2, 2015 inquiry regarding the above referenced private passenger automobile insurance policy.
On January 20, 2015 the above policy was renewed with an effective date of February 24, 2015. The renewal premium of $561.60 per six months reflects an...

approved statewide rate revision that was implemented for all GEICO General Insurance Company private passenger automobile insurance policies renewing on or after February 4, 2015 in the State of New York. This was a total increase of $31.40 per six months compared to the prior six month premium of $530.20. Copies of the policy declarations for the policy periods in question are included for your review. Insurance companies frequently re-evaluate their rates in the light of economic conditions and the driving record of the insuring public. We are aware that even the slightest increase presents a financial hardship to many of our policyholders in this current economic climate. However, the premium charged to an individual policyholder is affected directly by the number and cost of accidents caused by drivers who live in his or her territory and by the number of vehicle thefts in that territory. When these premiums do not keep pace with the higher costs for medical services, auto repairs, and court awards, we have no choice but to initiate a rate increase because insurance, by its nature, is a means of distributing losses equally among the insuring public.
As a means of reducing their premium, the insured and his wife may want to consider taking an Accident Prevention Course. This is not to suggest that they are in need of such a course, However, upon completion of this six-hour class, they will be eligible to receive a Defensive Driver discount of approximately 10% of their Liability and Collision coverage premium for a period of three years. A list of approved programs is enclosed.
Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.
If you require further assistance with this matter, please contact the undersigned at ###-###-####.
Very truly yours,Brian O[redacted] |Executive Office

July 28, 2014
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[redacted]
Revdex.com
1411 K. Street NW, 10th Floor
Washington, D.C.  20005-3404
 
Re:       File Number:               [redacted]
            Policy Number:           [redacted]
            Complainant:               [redacted]
 
 Dear [redacted],
 
This is in response to the complaint [redacted] filed with your agency on July 17, 2014.
 
On July 18, 2014, underwriting supervisor Rhonda T[redacted] spoke with [redacted] and resolved the concerns expressed in the complaint.   [redacted] was satisfied with the handling of his policies and thanked Ms. T[redacted] via email.
 
We are committed to providing outstanding service to our policyholders and apologize if [redacted]’ expectations were not met.  We appreciate his patronage.  
 
If additional information is needed to close your file, please contact Bertha B[redacted] at ###-###-#### or [redacted].
 
Sincerely,
 
Heather M[redacted]
Assistant Vice President

I had an accident with another Geico driver, I changed lanes and the driver wont let me change so he hit my fender, so geico declined coverage citing they could not determine who was at fault, I was with geico for over 5 years, and another incident happened, I hit an animal , damaged my front bumper, so geico told me that we dont have animals and they did not beleive me lol, so if we dont have animals then why geico sells comprehensive to cover animal damages? so again they declined the coverage and the claim., It is true, Geico is cheap but they will fight every claim to make you cancel it and they will delay it and send an examiner and then make recording statements with several agents and require you to come in person and meet with them, to waste your time and then if you dont come they will cancel the claim citing you did not cooperate lol. Your time is not of value at geico, they will not cover your claim , rest assured of that, also they will cancel your policy if you have more than 2 claims within a 12 months period and make you pay higher rate, yes it did happen to me. Geico want a perfect driver with no claims at all lol, they are not perfect themselves.
Very deceptive shady and ghetto company.

September 2, 2014 
Dear [redacted]Thank you for your follow up inquiry of August 21, 2014.Our prior response outlined our handling of [redacted]'s claim.In his follow up he had requested a response from GEICO directly. On August 11, 2014, Auto Damage Supervisor, Dan B[redacted] spoke with [redacted] and apologized for any inconvenience due to the missed appointment.In addition, Auto Damage Manager, Kevin C[redacted] also left a message for [redacted] to apologize for the missed appointment.We are unable to waive a deductible as we must handle all claims fairly and consistently and within NYS Regulation. Again, we do apologize for any inconvenience we caused [redacted] and once we were made aware of the missed appointment, we arranged to have his vehicle inspected at any place and time convenient to him, including the same day we were made aware of this.If there are any additional concerns or questions, please contact Auto Damage Manager, Kevin C[redacted] at ###-###-####.Very truly yours,Kenneth L[redacted] Auto Damage Director

April 30, 2014Dear [redacted]:Thank you for your inquiry of April 27, 2014.On January 8, 2014, we learned that a 2006 [redacted] belonging to our policyholder, **. [redacted], had been damaged by vandalism. On January 9, 2014, our Auto Damage Adjuster, [redacted], inspected...

**. [redacted]s vehicle and prepared an estimate of visible damages. **. [redacted] authorized a direct billed rental vehicle through [redacted] Car Rental through January 17, 2014, the expected completion date of **. [redacted]s repairs. Upon completion of repairs, **. [redacted] was contacted and advised that he could retrieve his vehicle on January 17, 2014. As **. [redacted] notes in his correspondence with your office, he was unable to pick up his vehicle until January 20, 2014.We agree that we should have authorized **. [redacted]s rental vehicle until January 20, 2014 and sincerely apologize for not doing so or addressing his concerns earlier. We are issuing payment for **. [redacted]s out of pocket rental expenses.We believe this matter is now resolved. Should you have any additional questions, please contact our Auto Damage Manager, [redacted], at ###-###-####.Sincerely,

March 6,2014
Dear **. Horne:
I am in receipt of your correspondence dated March 6, 2014 regarding the above-mentioned complainant. Thank you for the opportunity to address **. [redacted]’s concerns addresses in her correspondence to the Revdex.com.
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GEICO Insurance Agency, Inc. is a sales and service agent for [redacted] Insurance Company. As their agent, we are required to adhere to their underwriting guidelines for new and renewal business.
After a review of **. [redacted]’s account, it has been determined that [redacted] received return mail for her account on October 22, 2013, November 5, 2013, November 13, 2013, November 18, 2013 and January 16, 2014 as it speaks to correspondence sent to her in reference to her homeowner policy. On February 14, 2014, **. [redacted] called [redacted] and made the payment of the $40.00 balance due on her account leaving her a $0 balance.
Please note that **. [redacted]’s credit should not be affected as the [redacted] Collection Department is private and does not report directly to the credit bureau. Should **. [redacted] wish to further discuss this matter, please have her call ###-###-####.
Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: Once again, Geico is "trying to justify" their negligent actions.  Pictures were sent "clearly" showing the damage  to my vehicle from  the tow truck company that Geico sent to tow my van. Geico has yet to address that issue. The statement made about the increase in payments occured due to a missed payment is a bold faced lie! The increase took place this month, the same month in which I was "forced" to out of my vehicle due to the gas leak in the line that was "NOT" there prior to it being "dropped" onto the jack. My payment increased just "this month", I have my bank statements to prove that! Bottom line, Geico has screwed me. First with the damge to my vehicle. Second, the unjustified increase in my monthly payments. Doubled? Really? I am not satisfied with the way Geico handled this incident. I have been with Geico since 2003, I guess it's simply time to go elsewhere.This dispute is unresolved. 
Regards,
[redacted]

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Description: Insurance Companies, Insurance Services, Insurance - Auto

Address: 1 Geico Plz, Washington, District of Columbia, United States, 20076

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