Geico Corporation

March 25, 2014
Dear **. [redacted]:This is in response to your correspondence received in our Washington, D.C. Executive Offices. It was referred to the [redacted], TX Regional Office for a reply.Prior to the March 21, 2014 renewal of **. [redacted]’s GEICO automobile policy we implemented a statewide rate adjustment. Accident and claim frequency plus the rising cost of medical expenses, court awards, automobile repairs and replacement parts, and the cost of settling these claims all affect our costs and premium that you pay. GEICO found it necessary to increase premium levels to reflect present and future costs.**. [redacted]’s premium adjustment on the March 21, 2014 renewal reflected the multi-line discount was no longer being applied to his policy as the additional policies with GEICO were no longer active (copy enclosed).We don’t like to increase our rates any more than **. [redacted] likes to pay them. We do believe, however, that in the long run, GEICO rates will prove favorable when compared with others. Our staff is striving to fulfill our commitment to provide the best automobile insurance at the lowest possible cost.Please be assured that we share **. [redacted]’s concern over the rising cost of insurance and are doing everything possible to keep our rates as low as possible.
If you need additional information please contact [redacted] by telephone at ###-###-#### from 8:00 am to 4:30 pm CST or by email at [redacted].
Sincerely,

Hello Ms. Horne,
We will contact **. [redacted] directly to address her additional concerns.
Please contact me by email or at the number below if you have additional concerns or questions.
Thank you,
[redacted]Consumer RelationsGEICO Region 10Phone: ###-###-####Fax: ###-###-####Email: [redacted]

June 3, 2014
 
Revdex.com of Metropolitan
Washington DC and Eastern Pennsylvania
1411 K St.  NW, 10th floor
P.O. Box 149104
Washington, DC  20005-3404
 
Attention: [redacted]
 
RE:     
             CASE
NUMBER:                   [redacted]                                   ...⇄
             COMPLAINANT:                  [redacted]    
                          INSURED:
                             [redacted] 
CLAIM
NUMBER:               [redacted]                                   ...⇄
POLICY
NUMBER:                  [redacted]   
DATE OF LOSS:                    June 23, 2013
COMPANY:                           Government
Employees Insurance Company          
 
Dear **. [redacted]:
 
Thank you for your letter of
May 27, 2014.
 
On June 25, 2013, [redacted] reported his wife sustained a back injury while placing items in the
trunk of her vehicle. On June 25, 2013, we secured a recorded interview with **.
[redacted]’s wife, [redacted].  Following
the recorded interview we advised [redacted] of her Personal Injury
Protection (PIP) coverage and the documentation needed from her employer to
process her lost wages claim. We made additional requests for the documentation
in July 2013, September 2013, October 2013, December 2013 and January 2014. On
February 3, 2014, we received the requested documentation and issued a payment
of $420.54 for [redacted]’s Personal Injury. The loss is reflected as a
non-fault PIP claim on her policy.  We
completed a coverage investigation, but did not attempt to deny coverage for
this loss.
 
The
following surchargeable claims are listed for this policy:
Date                             Driver                           Deductible                    Amount Paid
7/16/2013                      [redacted]                  $500.00                         $4,183.95
3/24/2012                      [redacted]                  $500.00                         $839.48
12/3/2011                      [redacted]                  $500.00                         $1,250.92
If there are any additional
questions, please feel free to contact Claims Manager [redacted], at ###-###-####.
 
Sincerely,
 
 
[redacted]
Assistant Vice President

July 30, 2014

class="InsideAddress"> 
Revdex.com OF METROPOLITAN WASHINGTON DC
         AND EASTERN PENNSYLVANIA                 
1411 K ST. NW
, 10TH FLOOR            
WASHINGTON DC  20005-3404
ATTN: [redacted]
            
Re: Policy Number: [redacted]
            ID Number: [redacted]
        Re: [redacted]
 
 
Dear [redacted]:   
 
This is in response to your email of July 23, 2014, addressed to Tony N[redacted] of GEICO.  Your letter has been referred to me for response as the Accounts Receivable Department is my responsibility.  
 
Our records show that [redacted]’s automobile policy number, [redacted] was effective November 26, 2013 to May 26, 2014.  The policy was cancelled for non-payment of premium effective April 12, 2014 with an earned premium balance due of $371.38.  A bill for this amount was sent to [redacted].  On May 6, 2014, May 27, 2014, and June 17, 2014, respectively, pre-collection letters were sent advising [redacted] to take action to prevent the debt from being turned over to an outside collection agency. 
 
On June 22, 2014 [redacted] called our service department and made a [redacted] card payment in the amount of $40.00 to be applied towards the earned premium balance.  At that time, our service counselor should have discussed with him the possibility of establishing a special payment plan to pay off this debt.  We regret that did not happen.  In accordance with our guidelines for a debt over $75.00, on the 79th day after the cancellation, July 3, 2014, the debt was transferred to our outside collection agency ([redacted]).  Please be assured that the debt has not been reported to the credit rating bureau.  Therefore, there will be no adverse effect on his credit rating as a result of this debt.
 
[redacted] now has two options to pay the remaining debt of $331.38.  He can contact ([redacted]) and make arrangements for a special payment plan, or he can call us to do so.  If he calls our service department, we can pull his account with ([redacted]), but if he misses a payment or has a payment returned for any reason, the account will then be sent back to ([redacted]) and no more exceptions will be made.  Since there is no effect on his credit rating, he may find it easier to leave the debt with ([redacted]) and make payments directly to them.  It is, however, his choice.  We will be happy to accommodate his wish to pay his debt in whichever way suits his needs.
 
We trust that this information is sufficient to allow you to close out the complaint for our Accounts Receivable Department.  If you have any additional questions or concerns regarding this issue, please feel free to give me a call at ###-###-####, ext. [redacted].
 
Sincerely,  
 
Barbara C[redacted]
Customer Advocate
Centralized Services

geico-conn of GEICO General Insurance Company- GEICO Indemnity CompanyIn GEICO Casualty CompanyRegional Office: [redacted] in Woodbury, NY [redacted]
November 30, 2015
Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania 1411 K St. NW, 10"Floor Washington, DC...

20005-3404Attention: [redacted]
Re: [redacted] Case ID: [redacted] Policy; [redacted]
Dear [redacted]:
This will acknowledge receipt of your November 30, 2015 inquiry regarding the above referenced private passenger automobile insurance policy.On October 24, 2015 the above policy was renewed with an effective date of November 28, 2015 to insure a 2012 [redacted] with a premium of $858.00 per six months. Enclosed is a copy of the renewal policy declarations that were issued on October 25, 2015.
On November 27, 2015 the insured added a second vehicle (2007 Toyota) to the policy effective November 28, 2015, which resulted in a new total premium of $1,601.50 per six months for both vehicles. A multi-car discount in the amount of $48.00 per six months was applied to the 2012 [redacted] upon adding the second vehicle to the policy, thus reducing the premium for that vehicle to $810.00 per six months. The six month premium of $791.50 for the 2007 Toyota also includes a multi-car discount in the amount of $46.50 per six months. Enclosed is a copy of the updated policy declarations that were issued on November 28, 2015 reflecting the new six month premium of $1,601.50 ($810.00 + $791.50) along with a breakdown of all of the applicable discounts for which the insured is eligible.
Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.If you require further assistance with this matter, please contact the undersigned at ###-###-####.
Brian O[redacted] Executive Office
Shareholder Owned Companies Not Affiliated With The U.S. Government

August 5, 2014

face="Times New Roman"> 
[redacted]
Revdex.com of Metro
Washington DC & Eastern Pennsylvania
1411 K St NW, 10th floor
Washington DC 20005-3404
 
VIA FACSIMILE: ###-###-####
 
RE:                              [redacted]
Insured:                       [redacted]
Policy Number:           [redacted]
NAIC:                         [redacted]- GEICO Indemnity
 
Dear [redacted]:
 
Thank you for your recent inquiry dated July 24, 2014. I welcome the opportunity to discuss   **. [redacted]’s request to be reimbursed for the time involved in cancelling his automobile insurance policy.
 
GEICO is not responsible for reimbursing **. [redacted] for the time it took to cancel his automobile insurance policy.
 
In review of our records, **. [redacted] contacted our office July 24, 2014 at 9:18am requesting to cancel his policy effective July 22, 2014. Our agent attempted to determine the reason for the cancellation. **. [redacted] refused and advised to cancel the policy immediately. The policy was cancelled effective July 25, 2014 at 12:01am. **. [redacted] was issued a refund on July 25, 2014 in the amount of $27.16.
 
I hope this information will assist you in resolving this matter.  If additional information is required, please contact Terry B[redacted] at ###-###-#### or via email at [redacted]. 
 
Sincerely,
 
 
John *. L[redacted]
AVP Underwriting
 
cc: file

January 4, 2016
[redacted]
Revdex.com
1211 K ST NW 10TH FLOOR
WASHINGTON DC 20005
Claim Number: [redacted]
Insured: [redacted]
Date of Loss: December 17, 2016
Complainant: [redacted]
ID:...

[redacted]
Dear Ms. [redacted]:
We received your letter dated December 28, 2016. The policy involved is a Georgia rated personal auto policy with coverage that was in effect at the time of the loss.
The loss was reported by [redacted] under his own policy on December 18, 2016 as occurring on December 17, 2016 on I-95 southbound. Our driver, [redacted], was stopped in the travel lane when [redacted] stopped suddenly to avoid impact with our vehicle. Mr. [redacted], who was traveling behind Ms. [redacted] also attempted to stop suddenly, however, they were unable to do so and struck Ms. [redacted] in the rear. There was no impact between Ms. [redacted]’ vehicle and our insured vehicle.
As part of the liability investigation a recorded statement was obtained from Mr. [redacted]. Mr. [redacted] advised that a vehicle was stopped in the left lane of I-95 when the car in front of Mr. [redacted] slammed on brakes to avoid the stopped vehicle and Mr. [redacted] braked but struck the vehicle in front of him. Mr. [redacted] confirmed the car in front of him did not make contact with the stopped vehicle.
Mr. [redacted] does not dispute that he was unable to stop prior to striking Ms. [redacted]’ vehicle. Ms. [redacted] was able to stop and avoid striking the stopped vehicle. As such, our investigation indicated that Mr. [redacted] contributed to the loss by failing to maintain a safe following distance and, as a result of this, struck Ms. [redacted]’ vehicle in the rear. Mr. [redacted] is also insured with GEICO and the concurrent investigation completed by his adjuster indicated that Mr. [redacted] was contributorily negligent for failure to maintain a safe following distance.
Thank you for the opportunity to address your inquiry. Please contact, Lisa R[redacted], at ###-###-#### if you have any questions regarding this matter.
Sincerely,
 
Matthew L. M[redacted]
Assistant Vice President
Virginia Beach Regional Office
Government Indemnity Insurance Company
NAIC# 22055

May 2, 2014
Dear [redacted],We received your follow-up dated May 1, 2014, regarding the above noted complaint. We regret that our insured rejected our response.While we respect [redacted]’s position, we encourage our insureds to only allow parties to operate their vehicle who may legally do so based on their age and driver’s license status. Given the loss caused by [redacted]’s 13-year-old daughter, as well as the claim in which [redacted] initially indicated she was the driver in the loss, we regret that we are unwilling to reconsider our decision to non-renew her policy at this time.We trust this information will allow you to close your file. Please call [redacted], Underwriting Manager, at ###-###-#### should you have any further questions.Sincerely,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
They are stating that they notified me via email regarding the debit amount, and again I say, if I was aware of a debit of that amount, I would have called Geico and inquired about it ahead of time. I was not financially prepared to have that amount come out of my account for Geico.  It caused me to delay my other plans (since that was my birthday weekend)  For me, the bottom line remains, that I was unaware that changing my due date would cause an increase in my debit amount.  That was not stated to me at the time I called, nor was it stated to me via email, as they are suggesting.  If I was aware, I would have planned accordingly.  I would not be this upset if I knew ahead of time. 
I am a new customer with Geico, looking to soon cancel my policy because of this poor service, and I feel they are being unreasonable in terms of not giving me a credit or refund.  My policy with Geico is $190 per month.  I am looking for a refund of $90, which is what they charged me for changing my due date.
Regards,
[redacted]

This will acknowledge receipt of your October 14, 2015 inquiry regarding the above referenced private passenger automobile insurance policy.Our records indicate that [redacted] L. [redacted] was listed as the named insured on the above policy, which was cancelled on October 12, 2015 at the request of...

Ms. [redacted].On September 6, 2015 the insured contacted GEICO via telephone to request a premium quote for the addition of her teenage son ([redacted] A. [redacted] Jr.) to the policy. Since the insured indicated that her son is a resident of her household and he recently obtained his driver’s license, he was added to the policy as an occasional driver effective September 7, 2015. Enclosed is a copy of the updated policy declarations that were issued on September 7, 2015 informing Ms. [redacted] of her son’s addition to the policy, and the revised premium.
It is GEICO’s position that since our company writes a Family Automobile Insurance Contract, we are legally liable for all licensed operators that are members of the insured’s household and or licensed operators that are given permissive use of the insured’s vehicles unless they have other insurance coverage. Accordingly, our company is requesting proof of other insurance for Ms. [redacted]’s son in order to remove him from the above policy. The appropriate premium refund will be provided to Ms. [redacted] upon receipt of the requested proof.
Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record.
If you require further assistance with this matter, please contact the undersigned at ###-###-####.
Very truly yours,
Brian O[redacted]Executive Office

June 28, 2014Dear [redacted]:Thank you for your inquiry dated August 14, 2014.In this case the issue resides with the replacement of a vehicle identification number (VIN) label on a replacement door for her 2014 [redacted].
We advised [redacted] that we can only reimburse for...

the replacement of this label if performed by the NY State Department of Motor Vehicles (Office of investigations), as it is unlawful for another private company to manufacture a vehicle identification number.Her repair shop had used a private company to replace this label and we cannot pay for it, nor can we condone this procedure.We trust that this satisfies your inquiry and if you require any additional information please contact our claims Manager, Jack D[redacted] at [redacted].Very truly yours,
Kenneth L
Damage Director

April 18, 2014
Dear [redacted],We received your correspondence dated March 12, 2014, regarding the above-noted complaint. We have not included any personal identifying information in our response as you requested.We attempted to contact our insured via telephone; however, we...

were unsuccessful.On February 26, 2012, our insured purchased a new policy online at geico.com with a [redacted] card ending in [redacted]. At that time, he authorized this [redacted] card to be used automatically for future installments.On August 27, 2013, and August 31, 2013, we attempted to submit our insured’s renewal payment of $523.42; however, the payments were declined. On September 1, 2013, our insured made a one-time payment online at geico.com using a [redacted] card ending in [redacted]. Our insured’s [redacted] card ending in [redacted] remained enrolled for future automatic payments.In October 2013, we received returned mail from the Postal Service, which indicated our insured’s [redacted] address was invalid. We used an automated phone call and e-mail to request that our insured provide us with his updated address. Our records do not reflect our insured contacted us to update the address prior to his reissue on April 9, 2014.On February 27, 2014, and March 3, 2014, we attempted to submit our insured’s renewal payment of $523.42 on his [redacted] card ending in [redacted]; however, the payments were declined due to the card being over the limit. On March 4, 2014, we emailed our insured a notification that his payment declined. On March 5, 2014, we mailed our insured a notice that his policy would cancel if we did not receive a payment by March 16, 2014. We did not receive payment and our insured’s policy cancelled effective February 27, 2014. On March 18, 2014, we again received returned mail from the Postal Service since our insured had not notified us of his proper address.On April 9, 2014, our insured called us to reissue his policy. He made 2 payments, totaling $650.24 with his [redacted] card ending in [redacted]. We regret that our insured’s premium increased when he reissued the policy. It appears that he might have expected his payment to be charged to his [redacted] account ending in [redacted], rather than the one that was enrolled. If our insured can provide us proof that his [redacted] card ending in [redacted] had funds available when we submitted his payment, we would be happy to reinstate his previous policy without a lapse.We trust this information is sufficient to allow you to close your file. Please call [redacted], Customer Service Director, at ###-###-####, if you have any further questions.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The letter from GEICO in response to my complaint contains material misstatements and the letters they have supplied so far are not consistent with what was requested.  The letter from GEICO states that they cancelled our insurance on 6/17/14 at our request.  In reality, GEICO cancelled our insurance on 6/5/2014 - I have a letter from GEICO dated 6/5/2014, which informs me that our insurance is being cancelled as of 6/18/2014 and that the Department of Motor Vehicles has been informed accordingly (we have kept this letter for our records and would be happy to produce a copy of this as evidence).  This action was taken by GEICO 12 days before myself and  my husband's submitted written consent to cancel our insurance with GEICO on 6/17/14 and based on a phone conversation where I informed them that we are considering switching the providers.  As a result of GEICO's actions, my husband and I are now in a position where we have to defend ourselves in front of the Department of Motor Vehicles (DMV) to prove that we have had continuous car insurance coverage.  While our new insurance with [redacted] became effective on 6/16/2014, i.e. before GEICO insurance was cancelled, because GEICO informed DMV about the cancellation almost two weeks before [redacted] informed DMV about our new insurance, a case was opened against us by DMV because of lag of reporting between GEICO and [redacted].  To make matters worse, GEICO continuously ignored requests from [redacted] and us to supply a letter confirming that we had valid continuous insurance coverage, which made it difficult for [redacted] to finalize their paperwork.  If you look at the letters GEICO supplied in their defense, first letter was issued on 6/20/14, i.e. 3 days after our insurance was cancelled.  Also, this first letter does not indicate any dates of when our coverage was effective / valid, moreover, it specifically says that the letter does not indicate continuous coverage.  I was outraged when I saw this letter - after having continuous coverage with GEICO for 10 years, receiving this letter was simply hurtful and upsetting.  The second letter, dated 6/27/2014, was issued on the date when I filed the present complaint with Revdex.com.  This second letter only shows coverage for 6 months preceding the current switchover from GEICO to [redacted].  I would like GEICO to acknowledge, in writing, that I, [redacted] (maiden name [redacted]) have had continuous coverage with GEICO from June 2004 when I first became a customer until cancellation on 6/17/14 and for my husband [redacted] from whatever date he was added to the policy to 6/17/14 and my husband's company Highlander Realty from whenever this entity was added to coverage to 6/17/14.  Finally, because circumstances have changed since the time I filed this complaint and we are now working to resolve the case opened against us by DMV because of GEICO's actions, I would also like GEICO to issue a formal letter of apology to me and my husband for causing us distress by their actions - i.e. cancelling our insurance almost two weeks before we submitted a written consent and informing DMV accordingly, which resulted in us now having to prove that we have had continuous coverage, which we did.       
Regards,
[redacted]

My policy was canceled in September with claims based off receiving info my license was suspended. It was suspended in Nov 2014 and reinstated March 2015. How in August 2015 can you claim that my license was suspended. I left the country for a few months and came back to my license being suspended again and facing fees up to $700. So much for coming back relaxed! My trip was basically a waste and ruined due to this and now my insurance rate score and driving record irreparably damaged. I’m unable to even insure my car with most companies based off of information on my record now due to the mass confusion and error on my records. All based off incorrect information given by a non-credible source.
A lovely agent by the name of Ruby has been very kind with try to help me and I really hope you guys reverse this so I can have my peace of mind back. This has and still is an awful and disappointing experience that I never expected to have to go through with Geico. Because Geico refuses to admit a clerical mistake on their behalf I have lost my license, been issued an SR22, have been charged a 500 dollar fine by DMV for not having insurance just because Geico refuses to acknowledge they made a mistake. I just want someone to help mw fix this
I spoke with a gentleman Simon Supervisor of service, whom began to ask me several questions that made me feel uncomfortable and did not seem to relate to the situation on hand. It went to where the car is garaged to when and where I go to school, then commented “28 and in school hmm” At this point I felt that this gentleman was trying humiliate me. I’m not sure what my level of education or degrees I’m pursuing has to do with anything. But I cannot tolerate being disrespected. Before then his tone wasn’t as kind and I requested to speak with a manager or whomever he reports to. I expressed to Simon again that he may have the Manager of Service call me back within the hour , and that his tone is still making me uncomfortable and these questions he’s asking me seem rather inappropriate to the situation causing me more discomfort with the call.
I simply want my life back to normal, the ability to drive. I shouldn’t have to come up with $700 for the DMV for a situation that had never existed.

June 3, 2014
Dear [redacted]:We received correspondence from the Revdex.com (Revdex.com) requesting assistance on your behalf. I am happy to provide you with the following response.
I would first like to thank you for your 6 years of loyalty to the GEICO family. We...

know you have many options when selecting an insurance company, so we truly value you as a policyholder.Prior to your renewal effective 1128/13, a California Annual Mileage and Odometer Certification form was sent to confirm the estimated annual mileage for which your 1950 [redacted] was rated. This form indicated the mileage on this vehicle would be updated to 12,000 per year if the completed form was not received within 30 days of our request. Your completed form was not received. Therefore, the policy documents for your renewal effective 11/28/13 reflected an annual mileage of 12,000 and advised you under "Important Policy information" of this change. This was one reason for the $167.70 premium change effective 11/28/13 and accounted for $161.40 of that change.
The other reason for the change in premium was a revision to our rating plan which was effective on 10/04/13; this revision of our rating plan accounted for $6.30 of the $167.70 premium change. We do not like to see any of our policyholders adversely affected by a rate revision, but it is vital for us to charge the correct premium for each coverage and rating factor in order to maintain our long-term stability which will allow us to fulfill our commitment to provide all of our customers with the best possible service at the lowest possible cost. Unfortunately, the combination of revisions to our plan resulted in a small increase in your policy premium.
In the information you submitted to the Revdex.com, you indicated that we took money from your account without your knowledge. However, our records reflect that we sent Electronic Funds Transfer Bill Notifications on 10/25/13, 1 118/13 and on 01/18/14. These notifications showed a future schedule and amount of the automatic deductions from your checking account.
Our records reflect that you requested another copy of the California Annual Mileage and Odometer Certification on 05/14/14. Upon receipt of this form, we will be happy to update your policy.
[redacted], I hope this is helpful in understanding the premium change. If you have additional questions, please call our analyst, [redacted], at [redacted], ext, [redacted].

pre-wrap;">Thank you for your September 19, 2016 e-mail regarding [redacted]’s complaint. Mr. N[redacted] asked that I respond on his behalf and I welcome the opportunity.
We mailed Ms. [redacted] PIP Waiver Forms, on several occasions that needed to be completed, signed and returned to us in order to become effective on the policy. We also offered to e-mail the form to her so that she could e-sign it and return it the same day. Our records show she declined that option. The records also show it was fully explained to her the lower premium for waived PIP Coverage could only be applied after the completed and signed waiver form was returned to us. The form also contains instructions on how to fill it out. The signed form she returned did not have a PIP Coverage selected, making the form invalid and ineligible for the reduced premium in accordance with Maryland statute(s) and/or insurance regulation(s),
Prior to filing this complaint with the Revdex.com, Ms. [redacted] filed the same complaint with Maryland's Insurance Regulatory Agency, the Maryland Insurance Administration (MIA). The MIA did a complete review of Ms. [redacted]'s policy records and on June 20, 2016 issued a ruling that GEICO was not in violation of Maryland insurance law and had handled Ms. [redacted]’s request for a lower Personal Injury Protection (PIP) coverage premium correctly. The MIA's ruling gave Ms. [redacted] thirty days from the date of the ruling to file for a hearing before a judge if she disagreed with the decision. She did not file for a hearing. Enclosed is a copy of the MIA’s ruling with Ms. [redacted]’s personal information redacted.
Since Ms. [redacted] did not check Waived PIP Coverage (or any other PIP coverage) on the form, we were required by Maryland statute to provide the higher PIP coverage and charge the corresponding premium for the coverage. Ms. [redacted] still has an outstanding balance for the coverage we provided and we respectfully request she remit immediate payment in order to avoid additional collection action.
Sincerely,
Elizabeth C[redacted]
Underwriting Manager
GEICO Insurance Companies
EC/md

May 20, 2014

class="InsideAddress"> 
Revdex.com OF METROPOLITAN WASHINGTON DC
         AND EASTERN PENNSYLVANIA                 
1411 K ST. NW
, 10TH FLOOR            
WASHINGTON DC  20005-3404
ATTN: [redacted]
            
Re: ID Number: [redacted]
        Re: [redacted]
 
Dear **. [redacted]:   
 
This is in response to your email of May 15, 2014, addressed to [redacted] of GEICO.  Your letter has been referred to me for response as the Accounts Receivable Department is my responsibility.  
 
Our records show that we have located **. [redacted]’s payment of $213.05.  However, we are prohibited by privacy act regulations as well as federal banking regulations from revealing the name of the GEICO customer that used **. [redacted]’s credit card to make their GEICO payment.  GEICO accepts payments on good faith and we do not question the validity of the source of the payment.  We advised **. [redacted] to file a dispute with her credit card carrier. 
 
We strongly suggest that **. [redacted] contact her local law enforcement agency to file charges for credit card fraud.  The law enforcement agency will then subpoena all records from us pertaining to the policy to which this payment was applied.  We will then provide them with any and all records needed to proceed with the apprehension of the individual using **. [redacted]’s credit card without permission.
 
We trust that this information is sufficient to allow you to close out this complaint.  If you have any additional questions or concerns regarding this issue, please feel free to give me a call at ###-###-####, ext. [redacted].
 
Sincerely,  
 
[redacted]
Customer Advocate
Centralized Services

May 30, 2014Dear [redacted]:Thank you for your May 23, 2014 inquiry.We conducted a full review of this claim and the complaint you provided. [redacted] claim, and subsequent supplements, were all addressed in a timely manner, even according to his timeline. What [redacted]...

failed to mention in his statement was that during the supplemental inspection, when [redacted] was not allowed all damage he was claiming as loss related, he told his GEICO adjuster to leave his property.Prior to receiving this Revdex.com complaint though, [redacted] filed a complaint with the local management team. Due to his previous actions, we chose not to put any more of our adjusters into a perceived dangerous situation. The Tennessee state manager met with [redacted] in [redacted] at a public location on May 29, 2014. Following that personal inspection, the right rear wheel and tire was allowed as it could not be 100% ruled out as not being related to this loss. [redacted] still was not satisfied Stating two independent shops informed him he needed a new hub. Upon inspecting both of those estimates, each shop identified the front right hub as the cause of the rubbing noise and recommended replacement. However, the impact was to the front left wheel. When this was pointed out to [redacted], he accepted the decision and stated he did not realize the hub was on the opposite side of the impact area.
A supplement is being created to include the rear wheel and tire. We feel this issue has been resolved with this customer. If you have any further questions please feel free to contact Auto Damage Manager [redacted] at ###-###-####.Sincerely,

Tell us why here...
August 26, 2016
[redacted]
Revdex.com
1411 K STREET NEW 10TH FLOOR
WASHINGTON DC 20005 3404
Claim Number: [redacted]
Insured: [redacted]. [redacted]
Date of Loss: June...

2, 2016
Complainant: [redacted]. [redacted]
File Number: [redacted]
Dear Ms. [redacted]:
We are in receipt of your letter dated August 18, 2016.
Debra [redacted]’s 2015 [redacted] was repaired at [redacted] Body Shop in Fairfax, Virginia from the accident that occurred on June 2, 2016.
A GEICO supervisor spoke to Ms. [redacted] on August 19, 2016 to address the repair quality concerns that were related to the above mentioned accident. Ms. [redacted] expressed that she wanted to be able to choose where the vehicle would go for a safety check. We spoke to the body shop manager at [redacted] Body Shop the same day, and confirmed they would cover the inspection, rental, and any repairs that were needed that were related to the accident on June 2, 2016. A rental reservation was made and all of the information was conveyed to Ms. [redacted].
Ms. [redacted] chose to take her vehicle to [redacted] Center in Chantilly, Virginia. A GEICO adjuster met her at the location to ensure all concerns are addressed to her satisfaction. The corrective repairs to the vehicle are underway and the rental is being covered by [redacted] Body Shop.
Thank you for the opportunity to address your inquiry. Please let us know if you need anything further.
Sincerely,
Matthew L. M[redacted]
Assistant Vice President
Virginia Beach Regional Office
GEICO Advantage Insurance Company
[redacted]

March 26,2014Dear [redacted],Thank you for your follow up letter received March 21st regarding **. [redacted]’ claim with GEICO.As stated in our previous letter regarding **. [redacted]’ claim, GEICO physically inspected **, [redacted] vehicle while it was at [redacted]’s [redacted] and that inspection showed that the passenger rear tire tread had tom away from the rest of the tire which in turn caused damages to the passenger rear outer wheelhouse panel, passenger rear quarter panel cladding and the fuel door. The tire tread separating from the tire itself appeared to be caused by wear and tear or a defective tire. There was no evidence of the tire coming in contact with any part of the body of the vehicle thus causing damage to the tire. There also was no evidence to substantiate the customer’s claim of this new damage being caused by the quality of repairs or the damage from the loss that occurred in 2008.GEICO will not be able to provide coverage for the damages **. [redacted]’ is claiming as part of the GEICO guaranteed repair program for her claim back in 2008.Should you have any questions, please contact our Auto Damage Manager, [redacted] at ###-###-####.Sincerely