Geico Corporation

Review: I called Geico Customer Service to see what could be done to lower my bill in December of 2013. There were unauthorized changes made by the Geico Representative. A part of my policy that was changed was the removal of the coverage for a rental vehicle in case of an accident during repairs. My car was hit today and needs to be towed. Since the unauthorized change was made, Geico is not covering the cost of a rental.Desired Settlement: I would like Geico to either cover the cost of the rental for the amount of time my car is in the shop or have my policy retroactively changed. If the call could be pulled and listened to, I would like that so I can confirm that I did not authorize to have that part of the policy removed.

Business

Response:

June 9, 2014

Review: I have homeowner's insurance through Geico [redacted]'s from 2006.Last July Geico [redacted] increased my premium by about 60% without informing me.I received the information from my bank in march 2013 as an effect of increase on my escrow account dues.On 12 March I spoke with customer support agent [redacted] and inquired about the premium increase. She said it was because of the policy premium increase in the state of ** owing to increase in the number of claims in **.I did not buy the claim that all the people in ** were paying 60% higher premiums so she said that it is also inflation adjusted(3.9%) and hence the increase.That still did not account for a 60% increase.Then she said that I have lost a claims free credit as there was a claim on my policy in January 2012 when someone broke into my house by breaking the rear patio door.Geico paid me $1800 for fixing my rear patio door.So there it was.I was being punished for getting burglared!That was not my fault.These are the exact accidents for which why one buys insurance.If I am to pay gradually for a claim like this then what is the insurance good for?Why am I paying them the yearly premiums ? This is a malpractice that is going on in broad daylight.My whole contention was that even if we take the 60% increase as legitimate,I should be informed and my approval should be taken before doing this so that I had a chance of switching insurance if I did not agree with this ripoff.[redacted] Indormed me that the insurance company was not required to inform the customer of the increase.Rathar I could check the policy anytime online to keep myself abreast of any changes to it .The call took place on 12 March 2013 7:30PM Eastern time ,was recorded and may be reviewed .The agent also said that she could not provide me with the amount increased vis a vis the three reasons cited for the increase as it was done by underwriting.On March 13 2013 I called Geico again to speak to some supervisor of the call center associates.The supervisor [redacted] reiDesired Settlement: -The excess premium they charged since July be returned.I should be given a chance to switch insurance without suffering this penalty.-The amount of yearly increase(60% or $307) over a claim of $1800 must be evaluated.This defeats the raison-de-tere of having insurance itself.Why am I paying these scamsters hundreds of dollars every year as premium if even a single claim(Where I am not at fault) causes my premiums to rise disproportionately.This is cheating in open.

Business

Response:

March 23, 2013

Dear [redacted]

Thank you for your correspondence and the oppurtunity to address your concerns as they speak to your homeowner policy renewal premium increase. GEICO Insurance Agency, Inc. is an agent for [redacted]. As such, we are bound to abide by their underwriting guidelines for new and renewal business.

I have consulted with a [redacted] Underwriter as it speaks to the increase in your renewal premium for your homeowner policy. Below is the determined factors in the rating of same:

There were two rate increases that impacted the 2012-2013 renewal: together the increase resulted in approximately 21%.

- the loss surcharge and the removal of the loss free credit applied at this renewal: $205

- approximate 21% rate increase = $114.00

These factors contributed to and are responsible for the increase in your renewal premium. Once a claim is filed on your policy, the loss free credit is removed and a loss surcharge assessed.

I hope that this presents a clearer picture of the rating for your homeowner policy renewal. Please know we value your patronage and would be happy to review this further should you so desire; please call our office at [redacted].

Sincerely,

GEICO Insurance Agency, Inc.

Review: GEICO is charging me for Underinsured Motorist insurance coverage that I did NOT purchase and GEICO will prorate the charge only after I sign a document rejecting the coverage.

I did NOT purchase the Underinsured Motorist insurance coverage therefor I should NOT need to sign a document rejecting the coverage.

Since I did NOT purchase the Underinsured Motorist insurance coverage, I should NOT be charged a prorated amount up until the time I sign the rejection document rejecting the coverage that I did NOT purchase.Desired Settlement: NO charge or prorated charge for Underinsured Motorist insurance coverage that I did NOT purchase.

Business

Response:

**. [redacted], attached is GEICO's response for complaint # [redacted]. Please let me know I fyou need anything further.

thank you

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Dear Revdex.com,

Review: I got a quote from geico in 2011 for my motorcycle. I ended up not using them but ever since then I receive letters wanting me to use them as my motorcycle insurer and I refuse. I have called customer service on several occasion to be removed from their mailing list with no avail. I am tired of the mail and starting to feel harassed by their behavior.Desired Settlement: I want them to stop sending me junk mail.

Business

Response:

ID: [redacted]

Re: [redacted]

Dear [redacted],

We received your letter dated March 8, 2013 regarding [redacted]'s concerns receiving GEICO marketing and solicitations in the mail. We thank you so much for giving us the opportunity to address and reslve his concerns.

On March 13, 2013 we were able to have [redacted]'s address removed from our mailing list. We reached out to [redacted] by phone to apologize and advised him that his request to be removed from our mailing list has been completed. We were also able to address that this material was only being received by mail and he did not need to be removed from phone or email correspondence. Per [redacted]'s request, we also sent him an email with direct contact information for our department's complaint analyst if he has any further concerns.

If there are any further questions or concerns, we will be more than happy to assist. Please feel free to contact [redacted] at [redacted] or send an email to us at [redacted]

Sincerely,

[redacted] Regional Office

GEICO Indemnity Insurance Company

NAIC #[redacted]

Review: My car insurance provider is Geico. I was in a minor accident on 12/14 and submitted a claim to them. The clai** adjuster went to the body shop and authorized the repairs and gave the body shop an authorization number to proceed with the repairs and order the parts needed. The adjuster then proceeded to call [redacted] rental company and authorized a rental for me to use while the repairs were being done. Once the repairs were completed and my car was ready for me to be picked up, I was then notified that Geico would be doing an investigation and may NOT be paying for my repairs and rental, although they had already previously authorized them.

It has now been an entire month since the date of my accident. My repairs were completed and my car was finished two weeks ago, but I am unable to pick my car up because Geico is still refusing to pay the body shop for the repairs that THEY authorized. I have done my best to assist them with their investigation but they are still refusing to pay and continue to harass me and tell me that if I don't fully assist them, they will deny my claim.Desired Settlement: I would like for Geico to pay for the claim that they have already authorized. The body shop is not releasing my car until Geico pays them. The rental company is also looking for payment from them.

Business

Response:

August 1, 2014

Dear **. [redacted]:

Thank you for your letter of January 15, 2014.

The above referenced complaint arises from a single car loss involving our Insured, [redacted] while driving the 2007 [redacted] (VIN: [redacted]).

The renewal date of the GEICO General Policy was August 17, 2013. On December 10, 2013 12:51PM, our insured adjusted her Collision and Comprehensive deductibles from $2,500 down to $50, and added Rental Reimbursement coverage to the policy. Then at 1:04PM on the same date, coverage was again adjusted moving the Comprehensive deductible back to $2500 and adding Emergency Road Service to the policy. The Collision deductible remained at $50.

When later asked what prompted her adjusting her deductibles, her attorney, Attorney, [redacted], advised that the Insured’s father had told her that her deductibles were too high.

This loss was reported to GEICO via the internet by [redacted]. The loss report was started on December 14, 2013 at 5:13PM, and completed at 5:15PM. The loss was reported to have occurred on December 14, 2013 at 10:00AM, in [redacted] County, Illinois. **. [redacted] was the driver of the vehicle.

On December 26, 2013, a recorded interview was secured from **. [redacted]. It was reported to have been snowing heavily at the time. **. [redacted] indicated that she had left the Speedway at [redacted] and [redacted] around 10AM after filling up with gas. It was snowing, with the roads covered in snow. **. [redacted] reported that she lost control due to an unknown vehicle that entered her lane. No contact occurred with the unknown vehicle, which had also lost control. The insured vehicle then went over curb and into a ditch. No police were called to the scene of the accident. Immediately after the accident, the insured stated that she called her father at [redacted] from her [redacted] Mobile cell phone. Her father came to the scene. The insured claims that the vehicle was drivabie, that she was able to get it out of the ditch, and drove it to her home after the loss. However, it was iater towed to the shop. The insured supplied us with an Illinois Motorist Report from [redacted] which is marked as ‘Not on Scene’.

We have requested **. [redacted]’s ceil phone call log to validate the timeline involved in the accident and coverage changes. On December 30, 2013, she informed us via email that she was not successful in downloading her call log. She indicated that she called her cell phone carrier on two occasions, but disconnected the call after having been on hold for 20 minutes each time. She included an attachment of a picture of what would appear to be a cell phone screen. The photo shows the following: “[redacted]”, “###-###-#### MOBILE”, incoming “12/14 (Sat) 9:46AM”, and outgoing “12/14 (Sat) 10:05AM”.

Based on a number of factors including the timeline involved in the coverage adjustments, the loss description, the adverse driving conditions, the vehicle’s resting location in the ditch, the damage to the vehicle, and the subsequent tow to the shop along with the name of the tow provider, we have several unresolved issues to address in order to validate the applicable coverage.

We are requesting a complete cell phone record call log from **. [redacted]’s cellphone from December 1st through December 15th’2013 and a receipt or statement validating the time and date of the gas purchase. We are also requesting an Examination under Oath to further clarify the details and timeline surrounding the loss and coverage adjustments.

if you have any further questions, please contact [redacted], SIU Manager, at ###-###-####.

Sincerely,

Review: We filed an injury only claim with GEICO. They called us immediately to extend coverage. Six months later they inaccurately attempted to deny coverage. Luckily my husband and I are in the insurance industry and were aware that they were wrong. We disputed the case with them and in response they attempted to threaten us with an investigation. Knowing we were in the right we agreed to the investigation. The investigator immediately cleared us. GEICO then waited exactly 30 days to pay us (which is the amount of time they had before defaulting on their contract). Our premium was then doubled after filing this no-fault claim (which should not affect a premium). After such a horrible experience we decided to change insurance companies. Every company we quoted had a significantly higher rate for us. We requested the information they were reviewing and found that GEICO had maliciously marked the no fault claim as an at fault accident. Thus giving my driving record an additional 4 points. We called them to discuss the error and they argued it with us. After three telephone calls we were finally able to find someone familiar with state laws and liability to correct their error. This error has caused me to have to submit a substantial amount of paperwork to every other insurance company in order to correct my driving record.Desired Settlement: I request that GEICO correct their error so that the CLUE report ran by other insurance companies will accurately reflect my driving record.

Business

Response:

June 3, 2014

Revdex.com of Metropolitan

Washington DC and Eastern Pennsylvania

1411 K St. NW, 10th floor

P.O. Box 149104

Washington, DC 20005-3404

Attention: [redacted]

RE: CASE

NUMBER: [redacted] COMPLAINANT: [redacted]

INSURED:

[redacted]

CLAIM

NUMBER: [redacted] POLICY

NUMBER: [redacted]

DATE OF LOSS: June 23, 2013

COMPANY: Government

Employees Insurance Company

Dear **. [redacted]:

Review: I recently recieved auto insurance 10/27/2013 and I was put on automatic bill pay. Now the liscenced agent told me that I can change the automatic bill pay at any time at no extra cost and that my montly payment will not change. Well I call geico today 10/28/2013 to change the auto bill pay and I was told that I will have to pay a $30.00 payment in order to do so and each month I will have to double pay for each month. I was mislead and lied to , I am very upset and I am considering taking legal actions. I also spoke with a supervisor and was unable to resolve any issues. The supervisor basically in so many words told me I was a liar.Desired Settlement: I want all my money refunded and no longer want to have a policy with geico.

Business

Response:

Please find our response letter for complaint #[redacted]

November 8, 2013

Revdex.com

Consumer Affairs

1411 K St. NW, 10th Floor

Washington, DC 20005-3404

Re: Consumer: [redacted]

Policy Number: [redacted]

Complaint ID: [redacted]

Dear **. [redacted],

We received your correspondence dated November 3, 2013, regarding the above-noted Consumer.

On October 26,2013, [redacted] purchased her GEICO policy effective October 27, 2013. Florida law requires us to collect a down payment equal to two months of premium, unless a customer enrolls in an automatic payment method. [redacted] enrolled in a payment plan that would charge her payments to her credit card automatically each month and, as a result, we were able to start her policy with a payment plan that required only one month of premium as a down payment. Our records do not indicate that we advised [redacted] that she could contact us the following day and discontinue her automatic payments without changing her payment plan.

On October 28, 2013, [redacted] called us and requested to discontinue her automatic payment plan. We informed [redacted] that that our payment plans for non-automatic payments require the insured to be paid ahead farther than automatic payment plans, and that she would be required to make a one-time additional payment on November 27,

2013. At that time, [redacted] elected to continue her automatic payment plan.

With respect to **. [redacted]’s increased future payments, **. [redacted] represented her marital status as “single,” and indicated she was the only driver of her vehicle when she initially obtained her quote at geico.com. On October 28, 2013, [redacted] advised us that she was married to [redacted]. At that time, we listed **. [redacted] on the policy, and processed a coverage reduction which [redacted] requested. These changes increased [redacted]’s six-month premium from $901.50 to $924.20.

On November 4, 2013, we spoke to [redacted] regarding her concerns. At that time, [redacted] advised us that she would obtain other insurance and contact us at a later time to cancel her GEICO policy. We regret that [redacted] remains dissatisfied with our position on this matter. We trust this information is sufficient to allow you to close your file. Please call [redacted], Customer Service Director, at ###-###-####, if you have any further questions.

Sincerely,

Review: I am insured by Geico direct, and I live in and experienced an accident in Minnesota. Under Minnesota Law, Geico has 30 days to reimburse my medical bills relating to the car accident. I have submitted claims for $780.00 on 7/29/13 and $200 on 9/5/13. Geico has taken no action nor have they even acknowledged these medical bills that I paid out-of-pocket. In a previous auto accident, Geico had the same behavior. I received treatment up until 12/14/12, and had an exam by one of their doctors in January 2013 in which their doctor said I was healed. Following that exam, Geico retroactively cancelled all pending payments to my chiropractor between November and December 2012, which they are not allowed to do by law. They must pay, at minimum, everything up until their doctor examines me. They left my chiropractor with unpaid bills over $1200.00. They have also put a hold on all of the payments submitted by my current treating chiropractor until my next medical exam for the 2nd car accident. I would like to note for the record that I was not at all better during their doctor's exam in early January 2013, and I made this very clear to their doctor.Desired Settlement: I would like Geico to immediately issue payment to me in the amount of $980.00 plus statutory interest for the past-due $780.00 for my out-of-pocket treatment costs. I would like Geico to also immediately pay all medical bills submitted by [redacted] up until 12/14/12 plus statutory interest, as the law of Minnesota does not allow for them to deny payments for treatment prior to their medical exam. I would also like Geico to immediately pay all pending medical bills that have been submitted electronically. They are not allowed to sit on medical bills like this, they must approve or deny them.

Business

Response:

October 21,2013

VIA Facsimile

[redacted] Revdex.com 1411 K St. NW, 10th Floor Washington, D.C. 20005-3404

[redacted] and [redacted]

GEICO General Insurance Company, NAIC# [redacted]

Re: ID Number:

Claim Number:

Complainant:

Company:

Dear **. [redacted]:

Thank you for your letter of October 14, 2013.

This complaint references two separate motor vehicle accidents which occurred in Minnesota. The first loss occurred on July 31, 2012. Our insured, **. [redacted], was rear ended by another vehicle. **. [redacted] sustained a soft tissue injury to his cervical and thoracic spine. These kinds of injuries typically resolve themselves within four to six weeks. **. [redacted]’s care continued for more than five months. On December 13, 2012 we made the decision to obtain a second opinion regarding **. [redacted]’s injuries to determine if the treatment was reasonable, necessary, and related to injuries from the motor vehicle accident of July 31, 2012. **. [redacted] was notified in writing on December 14, 2012 and December 27,2012 of our decision to obtain an Independent Medical Exam and that all payments would be held in abeyance until the report from this examination was received.

The report was received on January 15, 2013. It is **. [redacted]’s opinion that **. [redacted] sustained a soft tissue sprain/strain to the cervical and thoracic spine which had completely resolved based on the fact that there was no evidence of muscle spasm, tightness, limited range of motion, or neurological deficit. Given the nature of the motor vehicle accident and the fact that soft tissue injuries typically resolve within four to six weeks, it is **. [redacted]’s opinion that treatment was no longer reasonable or necessary after September 15, 2012. We made the decision to discontinue **. [redacted]’s Personal Injury Protection benefits as of November 2, 2012. Enclosed please find our correspondence to **. [redacted] regarding this matter.

The second motor vehicle accident occurred on February 27, 2013. **. [redacted] is claiming a soft tissue injury as a result of this motor vehicle accident. We paid for treatment incurred through May 30, 2013. To help us better evaluate this claim, we notified **. [redacted]’s attorney on August 22, 2013 of our request for an Independent Medical Examination. This examination was scheduled for October 15, 2013. We are currently awaiting those results and will provide a copy of the report upon receipt. All PIP payments are currently being held in abeyance until the report is received.

We apologize for any inconvenience **. [redacted] has experienced as a result of this loss. It is our goal to promptly pay for medical treatment that is reasonable, necessary, and related to the injuries resulting from a covered loss, and we believe that these claims are being handled appropriately.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: Today OCT 31st received a bill from GEICO - my DUE DATE to pay is Nov 9th. I called and inquired as to why such a short turn around time. Then told it is ok to pay after but would not send me anything in writing that I would not be cancelled or be charged a late fee. It is my understanding that a provider has to give a minimum of two (2) weeks to pay.

Business

Response:

November 4, 2013

Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania 1411 KSt.NW, 10th Floor Washington, DC 20005-3404

Attention: [redacted]

Re: [redacted] Case ID: [redacted] Policy#: [redacted]

Dear **. [redacted]:

This will acknowledge receipt of your November 3, 2013 inquiry regarding the above referenced private passenger automobile insurance policy.

Our records indicate that the most recent premium installment bill was sent to the insured on October 28, 2013 indicating a payment due date of November 9, 2013. As such, twelve (12) days of notice was provided for the insured to remit the amount due. This is consistent with the average time frame provided on previous installment bills that have been sent to the insured. If payment is not received by the indicated due date, a notice of cancellation for nonpayment of premium is then issued providing an additional fifteen (15) days to submit the minimum required payment in order to avoid cancellation on the date stipulated on the notice. GEICO does not charge a fee for late payments. A copy of the bill is enclosed.

Please be advised that for policies obtained in the voluntary market, the New York Insurance Law does not require an automobile insurer to provide a minimum amount of time in which an insured must remit premium.

Since there appears to be no valid complaint against GEICO, we ask that this be removed from our record. If you require further assistance with this matter, please contact the undersigned at ###-###-####.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

You stated you mailed the bill on Oct 28th. It was received on Oct 31st. You do not take into consideration when my bill is mailed if the mail is late, well neither do I. For GEICO to expect payment in one week is certainly not fair to the consumer. That means quickly open my mail, run to write a check, make sure you have a stamp and mail it so that you have the monies due timely. Not everyone pays bills online or wants automatic payments. As a consumer, we deserve better treatment. I believe credit card bills need to give two (2) weeks notice, and I feel that is only fair to ask the same of insurance companies.

Regards,

Business

Response:

Please see the attached response.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

They have many excuses but do not address the simple fact that the customer service manager VERBALLY stated that I need not worry about the money coming late as there is no late fee and I will not be cancelled. due to the short mailing time but REFUSED to send an email to back up his words.

Regards,

Review: HI,

My Geico policy number is [redacted].

This complain it regarding the claim#[redacted]

I had a problem with my vehicle and reported a claim # [redacted] on 01/08/2014 .

My vehicle has been taken to the nearest body shop and I was given a rental car (I am covered under rental car policy)

I got a call from the adjuster on 01/17/2014 (Friday) at around 3pm and I was told to pick up my vehicle as it is ready.

Since they close by 6pm and next two days been holidays, I had only 3 hrs to pick the vehicle. Since I was out on work, I told the adjuster that I cannot make it in 3hrs and I will pick the vehicle on next monday (01/20). I clearly asked the adjuster if that will cause any problem and they said I am good to pick up on Monday (01/20).

I returned the rental car on 01/20 and picked my vehicle. Later on, I got a call from the rental agency stating that Geico has paid for my rental period only till 01/17 since I have picked it on 01/17. And they have charged me for the rental vehicle for remaining days.

I immediately logged a complaint to Geico, Case# [redacted]. I have not received any response for this case. I called the customer care several times and every time they listened to my case and they promised they will resolve it, but they have never resolved.

I have wasted lots of my time in calling them and explaining. Its been around 3 months and still the issue is open.Desired Settlement: Refund my credit and compensate for the loss of time.

Business

Response:

April 30, 2014Dear [redacted]:Thank you for your inquiry of April 27, 2014.On January 8, 2014, we learned that a 2006 [redacted] belonging to our policyholder, **. [redacted], had been damaged by vandalism. On January 9, 2014, our Auto Damage Adjuster, [redacted], inspected **. [redacted]s vehicle and prepared an estimate of visible damages. **. [redacted] authorized a direct billed rental vehicle through [redacted] Car Rental through January 17, 2014, the expected completion date of **. [redacted]s repairs. Upon completion of repairs, **. [redacted] was contacted and advised that he could retrieve his vehicle on January 17, 2014. As **. [redacted] notes in his correspondence with your office, he was unable to pick up his vehicle until January 20, 2014.We agree that we should have authorized **. [redacted]s rental vehicle until January 20, 2014 and sincerely apologize for not doing so or addressing his concerns earlier. We are issuing payment for **. [redacted]s out of pocket rental expenses.We believe this matter is now resolved. Should you have any additional questions, please contact our Auto Damage Manager, [redacted], at ###-###-####.Sincerely,

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

Review: I have been in an accident in which totalled my car. I had to pay a deducable for a car that is totalled. However, this happened on Jan 2014; and im stilll waiting for my reimbursment. I paid for services and im not getting them. Its taking too long and its too many false statements being made. the times the company have for my accident and the time the company is stating on the accident is totally wrong.Desired Settlement: I want my PIP and UIM due to being in a HIT and RUN

Business

Response:

May 6, 2014

Revdex.com of Metropolitan

Washington DC and Eastern Pennsylvania

1411 K St. NW, 10th floor

P.O. Box 149104

Washington, DC 20005-3404

Attention: [redacted]

RE: CASE

NUMBER: [redacted] COMPLAINANT:

[redacted]

INSURED:

[redacted]

CLAIM

NUMBER: [redacted] POLICY

NUMBER: [redacted]

DATE OF LOSS: January

1, 2014

COMPANY: GEICO

CHOICE

Dear **. [redacted]:

Review: I called in and spoke to [redacted] about my policy on March 29, 2013. When talking to her about my payment she said she was going to call me back at the end of the month and set up automatic draft. I never recieved a call back, so I called back in. I got [redacted] (April 30) who advised me that the prev rep was unable to set up automatic payments because of a notice being sent out. She said she would call me back to place me on automatic payments around the end of May, since I just made a payment and that my policy would be fine. Well, every time I logged on Geico.com, I would see that my policy was going to be cancelled on 5/15/13, so I called back, and got another rep. He proceeded to tell me that my policy was going to be cancelled. I told him, no, that [redacted] said that all I needed to do is enroll in auto pay, and my policy would be fine. He was having a hard time understanding, so I requested a supvsr. Finally, he places [redacted]., on the line, who told me she saw what happened, and that she was going to make sure my policy would not be cancelled, and that I had until May 27, 2013 to make a payment for $486.00. I said okay and hung up. I then I get a call on May 20, 2013 from Geico, saying that my policy was cancelled. I advised her that I spoke to [redacted] and she said that my policy would not be cancelled unless I did not make a payment on the acct by May 27,2013. She said, you are correct, it is in the notes, sorry for the call. On May 21, 2013, I get an email, stating that my policy is cancelled and so I called back, and requested a supvsr. [redacted] came on the line and advised me that the policy was cancelled and that [redacted] just put in that I could pay by May 27, 2013, and that it was still cancelled. I told her that is not what she said, and that she said my policy would not be cancelled, unless Geico didn't receive my payment by May 27, 2013. [redacted] said, that I would need to speak to her, and that she was unavailable and that she would call back. So, [redacted] calls me back and she said that she told me, she would hold it, which is an outright lie. I then said, I wanted the tapes pulled, and she hung up on me.Desired Settlement: I don't appreciate being treated like this, especially since we have been loyal to Geico for more than 10 years. I only can go by what the reps tell me, and I would appreciate the truth. My policy should have never been cancelled, and I should not have been yelled at, and hung up on by a member of management ([redacted]). I want Geico to pull all of the tapes regarding this situation, and get to the bottom of what happened. [redacted] was rude and nasty, and because of that I will be looking for insurance somewhere else. I never wanted my insurance to be cancelled, that's why I called in and spoke to 3 different people, to avoid that.

Business

Response:

May 29, 2013

Review: I hit a deer in the early morning hours of June 21, 2014 I did not call police as I felt it was safe to drive. I reported this accident to Geico when I woke up around 9am that morning. Since my policy was only 5 days old they have gave me nothing but the run around. They had me wait 5 days to have an adjuster look at my car, I had to do a telephone interview I.E give a statement of what happened, now they say I have to meet with another person out of [redacted] to give another interview. I know my policy was new.I have done everything right on my end. They will not even let anyone start on fixing my car nor will they allow me to obtain a rental car, which I also paid for in my policy.Please if you have time look into this...I need help. I also would like to add I have no history of filing any claims. Like I said this policy was new however I had been a Geico customer in the past 2007, 2008, 2009, 2010. Thank you in advance with any assistance you can give me in this matter.

###-###-####Desired Settlement: I would just like for them to honor my policy which I paid for, I would also like to get a rental car, which I also paid for.

Business

Response:

July 15, 2014

Revdex.com of Metropolitan Washington DC and Eastern Pennsylvania

1411 K St. NW, 10th floor

P.O. Box 149104

Washington, DC 20005-3404

Attention: [redacted]

RE: CASE NUMBER: [redacted]

COMPLAINANT: [redacted]

INSURED: [redacted]

CLAIM NUMBER: [redacted]

POLICY NUMBER: [redacted]

DATE OF LOSS: June 21, 2014

COMPANY: Government Employees Insurance Company

Dear **. [redacted]:

Review: Geico insurance added my 16 year old son to my policy without my permission. Then removed the funds from my bank account over drawing my account .Desired Settlement: Return my money to my account.

Business

Response:

August 28, 2013

Dear **. [redacted]:

This is in response to your correspondence received in our Washington, D.C. Executive Offices. It was referred to the Dallas. TX Regional Office for a reply.

We issue a family type policy that covers all licensed drivers in the household. We received information [redacted] was a licensed driver living in **. [redacted]’s household, A letter was sent to **. [redacted] on June 12, 2013 advising [redacted] must be added to the policy (copy enclosed). The letter also advised [redacted] would be automatically added in 15 days if we did not receive proof of other coverage.

We did not receive proof of other coverage and [redacted] was added to the policy effective July 3, 2013. A policy endorsement was sent to **. [redacted] on June 29, 2013 with an updated schedule of payments (copy enclosed), The premium payment due on July 3, 2013 did not change. A letter was also enclosed advising **. [redacted] how to delete [redacted] from his policy (copy enclosed).

**. [redacted] requested a postponement of seven days for the second premium payment scheduled for August 3,2013. The payment was drafted on August 10,2013.

**. [redacted] contacted us on August 11, 2013 to cancel the policy. The policy was canceled as he requested.

We notified **. [redacted] 15 days in advance that [redacted] would be added to the policy. A new premium payment schedule was sent with the policy endorsement and **. [redacted] was notified 30 days in advance of the first premium payment amount change.

If you need additional information please contact [redacted] by telephone at ###-###-#### or by email at [redacted].

Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Regards,

After geico removed the funds from my account without notifying me , no letter no email . I requested the forms to be sent to remove [redacted] from my account. The forms were never sent. That is why I closed my account. Companies can take your money and there is nothing you can do about it !!

Business

Response:

September 10, 2013

Dear **. [redacted]:

This is in response to your correspondence received in our Washington. D.C. Executive Offices. It was referred to the Dallas, TX Regional Office for a reply.

Before **. [redacted]’s son was added to the policy we sent a letter to **. [redacted] in June advising [redacted] must be added to the policy. Then a policy endorsement was sent to **. [redacted] with an updated schedule of payments, A letter was also enclosed advising **. [redacted] how to delete [redacted] from his policy. In addition, **. [redacted] was notified 30 days in advance of the first change in the premium payment amount*

On August 2, 2013, **. [redacted] requested a postponement of seven days for the second premium payment after his son was added to the policy. A Named Driver Exclusion was emailed to **. [redacted] as he requested on August 9, 2013. The postponed payment was drafted on August 10,2013.

Our records reflect **. [redacted] was advised in advance that his son would be added to the policy. If you need additional information please contact [redacted] by telephone at ###-###-#### or by email at [redacted].

Sincerely,

Review: Geico canceled my homeowners insurance without any notice or notification. My lender had to put insurance on my property that was $5,200 a year.

I had recently canceled my auto insurance with Geico and they stated that my homeowners insurance would stay the same rate. This was not the case. They informed me today 8/27/13 that I had not had insurance on the propery since May 6th 2013. I just needed to be notified if they were dropping my insurance. This is costing around $1500 for this mistake. They take no liablily. Again, all I needed was a notice.Desired Settlement: I know its not going to happen, but the amount that I was charged from my lender. The policy was put inplace May 6th to August 27th. The policy they put in place was $5,200 a year.

Business

Response:

September 6, 2013

Dear **. [redacted],

Thank you for the opportunity to address your concerns as it speaks to the non-renewal of your homeowner policy written through [redacted]). Please note that I have also addressed your letter to the Department of Insurance in regard to the same matter.

Please see the attached letter sent to you in regard to your non-renewal dated February 20, 2013. this was in response to your correspondence that the home was being "rented to others"; this correspondence has been attached for you review as well.

[redacted] will be responding as well to your inquiry through the Revdex.com. We apologize for any confusion; however, I am hopeful that the attached documentation is sufficient to address your concerns. We look forward to assisting you with your insurance needs in the future.

Sincerely,

GEICO Insurance Agency, Inc.

attachment

Review: Geico processed a payment online and then proceeded to process a second one with out authorization. When contacted company to reverse the charges the company refused and stated the the charges were irreversible.Desired Settlement: Charge back the unauthorized payment.

Business

Response:

December 26, 2013

Review: To Whom it may concern,

I wish to inform you of the deceptive, unfair and misleading practice of Geico Insurance co.....(calling the ###-###-#### number)

I called them for a quote on insuring two autos. The ad said "free-no obligations"

They told me that to comply with Ma. laws, I must insure all my vehicles with them, that I must give them a credit card number and then and only then could I get a quote.

I did as requested...............informing them I did NOT wish to purchase the insurance at this time as I had to discuss it with my husband............I told them I would get back to them Wednesday (this was on Thursday)

Friday( not 24 hours later) morning I called them and told them I was not interested and they informed me that they had already canceled my existing insurance and charged my account.... giving me policy #[redacted] I was furious! I did not give them permission to do any such thing.

I called my regular insurance company and was informed this did happen and it required them and me to do quite a bit of paper work to straighten this matter out....................

According to my insurance company, this has happened to many of their customers.............

Thank youDesired Settlement: see Attached document

Business

Response:

August 29, 2013

Dear **. [redacted]:

This will acknowledge receipt of your request regarding the above named insured’s private passenger automobile policy. I have carefully reviewed the matter and my findings are as follows:

In [redacted]’s correspondence to your organization she expresses concern that GEICO advertises free quotes, but required her to give her credit card information prior to offering a price. She alleges that GEICO took a payment from her credit card without her authorization as well.

GEICO’s records show that [redacted] requested a quote on July 24, 2013. GEICO offers a free quote based upon the applicant’s recollection of the driving history of the listed operators on the policy. The quoted premium cannot be guaranteed without intent to purchase due to the cost associated with running consumer reports to verify the driving history. [redacted] provided payment information and was quoted a premium for her vehicles. The policy was bound with an effective date of July 31, 2013 and was required to contact GEICO prior to the policy effective date if she did not want the policy. She did contact GEICO on July 25th and the policy was cancelled null and void. Please note that no payment was ever taken from [redacted]’s account.

It is GEICO’s position that all proper procedures were followed in the handling of the policy in question. It is GEICO’s practice to only bind a policy when instructed by the applicant to do so. If you have any questions, or if GEICO can be of any further service in this matter, please contact me at ###-###-####.

Very truly yours,

Review: I sent Geico a cancellation request to cancel both my home owner's and multiple auto insurance on 11/25/2013 cancellation date was requested to take place on 12/20/2013 (when my new insurance was to go into effect). Geico mistakenly cancelled my insurance immediately as evidenced by my state of Alabama notifying me three times (re. each vehicle) that I was driving without insurance and could risk loss of my license. Additionally my new insurance was telling me that they could not cover me due to the fact that I had let my prior insurance lapse. Now after 12/20 has past, Geico wants to be paid $194.90 for this period between 11/25 and 12/20 ...or they will turn this over to a collection agency. I feel that they, due to their own mistake, did not meet their obligation to provide me with service during this period.and therefore should not be paid. My policy number was [redacted].Desired Settlement: $194.00 plus any late fees or penalties

Business

Response:

March 14, 2014

Review: I called geico to change my payment date due to a financial difficulty I was having after my car was impounded. The rep advised that she will cancel my auto-pay and I will get a notice of when the last day I can pay is before my policy cancels. This was a help to me at the time since I had to come up with $2500 to get my car back so I was behind on everything. On November 25th my car would not start so I called for assistance to then be told my policy cancelled for non payment. I never received a notice. Just lashings from the supervisor about it. I checked for a week in my emails, text messages, voice mails, and regular mail. I found only 2 notices. One stating that I had an upcoming bill-no cancellation and a bill from the policy ending-Nov 26th after I spoke to geico. I have asked several supervisors and managers for corporate numbers because geico refuses to allow Me to reinstate the policy without a lapse. I can understand their reasoning if I was properly notified but I wasn't. I was told by them all there was no way I can speak to them. I called around an internet searched for numbers. Finally today I spoke to a [redacted] whom stated that he is from corporate although his voicemail states he's from underwriting and he was no help. He proceeded to speak to me in the same manner as everyone else. No respect, no willingness to help. I felt anger to think this is a company that has gotten my money on and off your years, buy they speak to me like I was never a paying customer. I asked that he give me his bosses name amd number and he refused. Not that he couldn't. He stated he's not going to. He eventually hung up on me.Desired Settlement: As long as I am willing to pay which I am I want my policy reinstated with no lapse. I want this in writing along with a written apology for the way I was spoken to by several reps considered to be management and higher ups.

Business

Response:

December 13, 2013

Dear **. [redacted]:

Thank yon for your email, received by GEJCO on December 6,2013, to [redacted] regarding [redacted]'s policy. **. [redacted] asked that I respond on his behalf and I welcome the opportunity to do

**. [redacted]’s policy cancelled due to non-payment of premium effective November 22, 2013. I have enclosed a copy of the cancellation notice and its proof of mailing for your review. GEICO is required to mail cancellation notices with a Post Office Receipt Secured (PORS), and to retain a copy of the PORS listing to prove we complied with insurance regulations. GEICO cannot be responsible for whether or not a policyholder receives their mail and the mailed cancellation notice would be the only notice sent. If **. [redacted] did not receive this notice, she should address this with the Postal Service.

According to our records, **. [redacted] had an automatic payment due on October 10, 2013 for $156.28. On October 7, 2013, **. [redacted] cancelled her automatic payments, opting for manually made payments. However, GEICO never received any further payments from **. [redacted].

On October 26,2013, GEICO issued a double bill for $306.21, due on November 10, 2013. Since payment for this amount was not received, GEICO issued a cancellation notice on November 11,

2013. Unfortunately, payment was still not received and, as noted above, **. [redacted]’s policy cancelled November 22, 2013.

I regret that **. [redacted] disagrees with the non-payment cancellation of her policy. As a contract service provider of financial protection through insurance, coverage can only be provided when the required payments are made. GEICO did its part by providing proper billing notices; therefore, it was **. [redacted]’s responsibility to make her payments in a timely fashion. Billing information can also be viewed by our customers at GEICO.com.

**. [redacted] has spoken to a number of management associates, including my associate, [redacted], who answers calls on behalf of the Office of our President, [redacted]. We have declined to provide her with access to our Corporate Office because associates in our Corporate Office handle corporate affairs and do not have access to policy records or the ability to override a decision made

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Geico has not provided legible proof that a letter of cancellation was sent to me. Per the correspondence recieved from them the proof provided it's too blurred to read exactly what is is and whom its addressed too. Also in Geicos response they did not even acknowledge the manner that I was spoken and their refusal to provide me requested information without valid explanation especially by **. [redacted]. Regardless of the end result there is no valid reason for me to have been spoken to in that manner. To help me in my hardship a Geico representative stated that they will send me correspondence of when the last is that I could pay prior to cancellation. Per my requested and selected option my correspondence was to be sent by text and email, not maik. All representatives have admitted this was not done. Since this was not done Geico has the obligation to allow me the opportunity to pay my premium and continue my policy without a lapse. Why offer me an option to not have mailed corresepondence however bound me to a letter that was allegedly only mailed? Then send what is stated to be proof, but it can't be read?

Review: Basically, my renters insurance policy acct# [redacted] was cancelled in June 8, 2012. At that time, I was told that I had to pay an outstanding balance of $47.59 which was paid. This renters insurance was for when I resided at [redacted]. In July 2012, I moved from that location to a new apartment to a different location. At that time I contacted [redacted] Insurance to ask if I could reinstate my policy and I was told no because of past payment history. I was directed to contact Geico directly to ask for a referral for another renters insurance company. Next thing during August 2012 I started receiving billing invoices for payment for reinstatement of the policy. The billing invoice stated that I owed $109.18 then during September after no payment was received it increased to 178.18. I never reinstated the policy or made a payment after June 2012. Then I contacted customer service which stated that my policy had not been cancelled and that if I paid $178.18 it would be effective until Sept9,2012. At this time, I was extremely confused since I had received notification in April and May confirming the cancellation of the policy. I told customer service in August that I refused to pay the new balance and that I had moved since July 2012. [redacted] is still billing me and requesting the $178.18 which is actually the balance of the policy had it not been cancelled in March 2012.I have copies of the cancellation notice.Desired Settlement: I want the balance removed because technically I don't owe them anything. They sent me a cancellation notice in March 2012. I made the balance payment. To change the situation in August 2012 by notifying with a new balance is absurb.

Business

Response:

See attachment or check attachment tab.