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Geico Corporation Reviews (1925)

Review: On Friday, August 30th, around 11:30pm, I phoned Geico for a tow. The customer service rep informed me that I had the option of being towed to the nearest dealership or to my home. If I decided to have my truck towed home, there was an additional cost. The customer service rep stated that the dealership was seven miles and that my home was seventeen miles from my location. I would be responsible for the additional ten miles. Again, I explained to the rep that I needed to have my truck towed to my residence. At 11:30 pm in [redacted], all dealerships are closed. I did not have any cash or credit to pay for the additional mileage. I had to leave my truck on the street over night. In the past , Geico never clearly explained the towing policy.Desired Settlement: 1. Reimbursement for taxi to home.

2. Letter from Geico explaining tow policy

3. Adjust Bill for pain and suffering.

Consumer

Response:

Please remove the pain and suffering and the reimbursement for the taxi from my complaint.

Thank you,

Business

Response:

September 23, 2013

Review: I purchased auto insurance for my 2010 [redacted] on 2-27-14 through Geico. I was involved in an accident the morning of 2-27-14. I contacted them immediately and reported. A couple hours later they contacted me back and wanted more info so I gave it all to them . I was told I would have to take my car to a local body shop and get an estimate on the damages. On 3-4-14 I got the estimate and emailed all the info to them. I have contacted them several times regarding my claim and to find out what was going on with it. Everytime I talk to them I can never get a straight answer just "give it a few more days", I have told them that my bumper is damaged so bad I have pieces of it flying off on the highway causing it a liability to other drivers on the road and it needed to be fixed asap. It's now 4-2-14 and I still have yet to get my car fixed or even hear from them. All I want is my car fixed. They are acting like they do not believe me when the accident accurred. I was with my other insurance company for 11 years before switching to Geico because of the lower rate.

Product_Or_Service: Auto Insurance

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Not applicable

All I want is my car fixed, I paid for the coverage and I deserve to get my car fixed in a timely manner. The way my car is now is causing a liability to the other drivers on the road. I paid my policy in full and is good until august, I have done my part by getting the estimate, now I think it's only fair for Geico to do their part and get my car fixed or sending me a check to get it fixed, however it works.

Business

Response:

April 18, 2014 Dear **. [redacted]:Thank you for your letter of April 5, 2014.This loss was reported as occurring on February 27, 2014. It was reported that **. [redacted] was traveling on Highway ** when she struck a dog.Unfortunately, there were several circumstances that had to be investigated prior to indemnifying **. [redacted] for her damages. First, the policy was purchased only a day prior to the incident via electronic check. It was necessary to wait to issue payment to ensure that the check did clear. Second, there was no independent verification of the date of loss by the witness, tow receipt or police report. Given that the date of loss was so close to the date of policy inception, it was necessary to investigate and confirm the date of loss. Finally, through our investigation, it became clear that there might possibly be other coverage in force via her previous insurance carrier, [redacted] Insurance.We sincerely apologize for the inconvenience this has caused **. [redacted]. Upon conclusion of our investigation we issued payment to **. [redacted] on April 7, 2014 in the amount of $2,277.64.Should you have any further questions please contact Claims Manager, [redacted], at ###-###-#### or a [redacted].Sincerely,[redacted]

Review: I cancelled my [redacted] Insurance to pick up what I thought was more affordable through Geico Insurance. Geico assured me that I had adequate coverage on all my vehicles, however a representative [redacted] informed me that my husband and I didn't have adequate insurance to cover an accident he was involved in due to snow & ice weather conditions. We also paid for rental reimbursement, yet found out even if we were paying for it, we didn't have adequate insurance in order for reimburement to be paid for having to gain a rental. I later called and spoke with an agent to make sure we had adequate insurance, and was informed that Geico only allows one or the other (collision or comprehensive) for Ohio residents, not both coverages, in which I feel misrepresents their company and potential customers.Desired Settlement: I would respectfully request of payment to have the minor damages fixed on my vehicle, and Geico to ensure proper and adequate coverage is upheld and honored in the future on all my vehicles.

Business

Response:

January 17, 2014

Review: After a serious auto accident on March 18, 2013 at 4:15 pm, I called Geico for a tow, after 30 minutes on the phone the rep complained about her computer being slow she said the request for tow went. Ten minutes later, someone called to say they had nowhere to tow my car and did I know of a place. I said maybe work, he said he would call back, never did. Forty minutes later I called the tow company and they said Geico cancelled my tow. Thirty minutes on the phone, I was told a different tow was coming. I was stuck in a dangerous curve on the highway for Two and a half hours, of which I was told sorry and did not get home until after 7pm because the tow driver dropped me off a block later and I took a cab. Geico towed my car to different city well over an hour away from [redacted].

I didn't hear from anyone the next day. Day three March 20, 2013 the inspector, [redacted] told me my car was a loss, offered me $4600 and told me that I had a week in a half on my rental car, even though my policy says I have up to $900. I

looked on the Geico car buying website and could not even replace my car with more miles for the $4600 they were offering me. I called today to see if I needed to do anything special to get a checkup from my doctor and I was transferred to three different people, [redacted] and now waiting for [redacted] to call...all wanting to hear what happened for whatever reason or another over and over again.

When I called to file a complaint with [redacted], I was told to contact yet more people one by one and no complaint was ever taken after another 20 minutes. Now, someone has called, [redacted], to say someone else is handling my claim, [redacted], the same person who told me they couldn't because she only handles liability. Worst Service ever!!!!

Policy Number: [redacted]

Claim# [redacted]Desired Settlement: Offer me more for my truck, allow me to keep my rental car for the amount listed in my policy, since I probably wont be able to find a car in a week and a half. I would like a credit for my emergency roadside package that I paid for in full. I would also like to see a doctor since I pay for medical as well.

Business

Response:

April 17, 2013

VIA FACSIMILE

Revdex.com of Metro Washington DC

1411 K St. NW, 10th Floor

Washington, D.C. 20005-3404

Re: Claim Number: [redacted]

Complaint ID: [redacted]

Complainant: [redacted]

Company: GEICO General Insurance Company, NAIC [redacted]

Dear [redacted]:

Thank you for your inquiry of March 25, 2013.

Our records indicate that [redacted] called our Emergency Road Service Department at approximately 4:45 pm (CDT) shortly after being in an accident to request that we tow her vehicle. We immediately dispatched [redacted] with an estimated time of arrival of approximately 5:45 pm (CDT). At 5:15 pm (CDT), [redacted] called to advise that they would not be able to tow [redacted]’s vehicle as she had not supplied a destination. [redacted] has a limited storage area and did not have space to store [redacted]’s vehicle. We then dispatched a different tow provider with storage capacity to retrieve [redacted]’s vehicle. The tower arrived at 6:25 pm (CDT) and transported [redacted]’s vehicle to their storage facility.

Our Auto Damage Adjuster, [redacted], inspected [redacted]’s vehicle on March 20, 2013 and deemed it a total loss. In order to ascertain the vehicle’s actual cash value, [redacted] obtained a market valuation report from [redacted]). The market valuation report, which is based on locally available similar vehicles adjusted for mileage, options and condition, provided an actual cash value of $4,619.00 less [redacted]’s deductible for a net settlement of $4,419.00. [redacted] rejected the settlement value. After further review, [redacted] reached an agreed settlement with [redacted] in the amount of $4,725.41. We issued payment on April 3, 2013.

Our medical adjuster, [redacted], attempted to make contact with [redacted] on March 22, 2013 to discuss her injuries and explain the Medical Payment coverage available under her policy for this loss. After several subsequent attempts, we reached [redacted] on April 5, 2013. We explained that she had a limit of $5000 for treatment that is reasonable and related to the motor vehicle accident of March 18, 2013. We explained the medical application forms we mailed to her so we can order the bills and records for her treatment. [redacted] advised us that she was dissatisfied with the handling of her claim and she did not wish to discuss her injuries or the claim with [redacted] further.

We apologize for any inconvenience [redacted] experienced as a result of this claim. We believe the matter has been resolved with the settlement of her property damage claim. However, we will review any medical bills we receive from [redacted] if she decides to pursue treatment or file a claim under her Medical Payment coverage. If you have any further questions, please contact [redacted], Claims Manager, at [redacted].

Sincerely,

Assistant Vice President

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: This is the same response they provided to the previous Revdex.com in [redacted]. I called the Emergency Servce at 4:15, at that time the operator had many complaints about her computer system being slow and after being on the phone with her for over 20 minutes, she then dispatched a tow. Several minutes later Geico called to say they had no place to store my truck and if I had a place to take it to. I told the guy, I guess and he said he would get back to me. Twenty more minutes later I called [redacted] towing to see when they were coming. That dispatcher said Geico had cancelled the tow and to call them back. After another 20 minutes waiting for a person, I was told I should have received a call and that another tow had been dispatched and would there in 40-50 minutes. I was upset and let her know that I had already been waiting over a hour and a half. The tow arrived at 6:45 pm. The argument that I didn't know where I was is a complete lie. I have lived in this city most of my life and I knew exactly where I was, they are completely at fault and are now lying about me. After the adjuster called me to give me the settlement amount. I began to look for a replacement truck. Once I realized Geico was not offering me enough to replace my own truck with one like it, I filed a complaint with Geico, all they did was give me the run around because there really is no complaint system in place. When I inquired about wanted to see my doctor and what the process would be I was transferred to several people who only wanted me to repeat the same story, "for the record," they said. I told them forget it, I would go to my doctor on my own, with my own money. I filed a complaint with the Revdex.com, it was only then that Geico began calling me over and over again. Eventually I told them to stop calling me about the medical because they had already treated me really bad by not honoring my policy. It was not unitl March 25, that they even bothered to mail me the proper forms, then I received to pieces of mail from the very 2 people that previously said they we not the right people to talk to based on my policy amount. [redacted] called me to say he thought his offer was fair, I told him he was wrong and the model for a truck close to mine would cost more to replace and he only gave me a week and a half on my rental policy which should have been up to $900, not the $500 they actually paid and that would not be enough time for me to find a truck and recover at the same time. He told me to look up trucks close to mine and email my results to him over the weekend. I did that. A few more days went by and I emailed him to ask about my settlement and rental, this was on March 27 and he emailed my rental had been extended to April 5 and he was still reviewing the file for a revision in value.

By April 2, I still had not heard from him and my rental was to end in a few days, so I emailed him again and said

Actual email below

Review: Geico continues to bill my credit card or bank account after policy expiration.

Policy number: [redacted] Purchase date: 1/31/13 - 1/31/14

I signed up for renters insurance on 1/31/13 with a 12 month policy set to expire 1/31/14. The first payment was made on 1/31/13 with an expected 11 additional payments thereafter. After the policy has expired 3 additional payments totaling $55.77 has been withdrawn from my account without my knowledge. I searched through all the documentation Geico sent me for the renters insurance. I have found no documentation authorizing any kind of auto-renewal or month-to-month payment plan. I never received updated documentation. I have spoken to the Texas Department of Insurance and they have validated my concerns. I tried calling Geico to explain the situation and not only was I denied a refund for the 3 unauthorized transactions but I was also denied immediate cancellation of the policy in question. I was instead informed of lengthy by-mail-only cancellation process.

On top of the above, believing my former policy had been cancelled; I renewed with Geico last month (application number: [redacted]). They are now knowingly billing me twice a month for the exact same policy. I'm now being billed every month for I policy I believed to have been cancelled and then again every month for a policy I purchased last month. These two policies are duplicates of each other. Both under my name and both under the same address.Desired Settlement: Three unauthorized transaction equaling $18.59 a piece. Totaling $55.77.

One hour taken off work to speak with my bank totaling $16.

Gas price ($3.27) divided(/) by (20) miles per gallon in my car multiplied(*) by (19) miles to and from the bank totaling $2.94.

Grand total $74.71

I am working with my bank to get a stop payment in place. If this is not sorted out before a fee is applied I will need compensation for that as well. I am not willing to negotiate on the above grand total

Business

Response:

April 17, 2014Dear [redacted]:I am writing to you in response to [redacted] concerns outlined in your April 16, 2014 communication.GEICO Insurance Agency, Inc. (GIAI) is a sales agent for [redacted]). As an agent we must abide by the rates, rules and guidelines set forth by the carrier. All service is handled directly by the carrier.**. [redacted] purchased renter policy [redacted] for a term date of January 31, 203 to January 31, 2014. **. [redacted] chose to have his policy information delivered via electronic communication and the billing drafted by Electronic Funds Transfer (EFT).At renewal of policy [redacted] provided renewal documents for the January 31, 2014 to January 31, 2015 term electronically to **. [redacted] at [redacted]. As outlined in their documentation, the coverage would continue unless **. [redacted] contacted their office to terminate. The policy renewed on January 31, 2014 and payment was drafted by EFT.**. [redacted] purchased policy [redacted] online effective February 18, 2014. As there was no direct contact with GIAI or [redacted] they were unable to identify that there was duplicate coverage.[redacted] has now cancelled policy [redacted] effective February 18, 2014, the date [redacted] was effective. A refund of unearned premium will be refunded to **. [redacted] from the cancellation date.If you have additional questions or concerns, please contact me at ###-###-####.Sincerely,

Review: On January 4th, 2014 I had a flat tire, I called my insurance company which is Geico. to come and change my flat.

The problem was that after calling them and them connecting me to the department that handels roadside assistance they left me on hold for two hours.

There was a recording going the hold time. No human ever came back to the phone. So I tried calling from another phone that I had with me; so I explained to the woman

what was going on and she tell me that due to the high volume of calls it was going to take awhile and that I could do it online and it would be faster. Well needless to say

I do not have email on my phones. After telling her this she said for me to continue to hold.

This is unexceptable for anyone to be on hold this long with a business where you are paying for service. I called back the next day and all they could tell me was that due to the weather

there was a high volume of calls. That has nothing to do with me. If you take the money for a service then you need to provide the service.

Thank you,

[redacted]/DOB [redacted]

Geico Policy Number of Customer [redacted]/Effective Date 01-05-14 Expiration Date 07-05-2014

2004 [redacted]Desired Settlement: I would like for the company to give me a refund (Adjustment) of some sort to make up for this situation. I had to wait in my car in the cold for a company that I thought I could relie on.

Business

Response:

January 13, 2014

Review: Have GEICO Business insurance paid up policy. Was involved in accident 11/20/2013 . Indiana BMV sent Letter for financial Responsibility Verification letter . I contacted GEICO insurance Told them Indiana BMV was going to suspend my driving and needed for them to file with the Indiana BMV so driving would not be suspended and I told them the date of 01/04/2014 . I was now assured and was sent e-mail confirmation that with in 24 hour that would be taken care of . IN BMV notified me by mail on 01/10/2014 That now my license is suspended on 01/04/ 2014 . My insurance Company GEICO was contacted again and I was not happy. They told me they sent it by mail and now it would take 7 to 10 days for them to get it. LOL . When I look them up, to see if are registered in Indiana , they are not registered to do business in Indiana. They are not registered to file online with Indiana BMV . This company is scamming the State of INDIANA. I now can not return to work on Job. I need them to comply with the state of Indiana and send my prove of Insurance. Need compensated for time off work and loss of license.Desired Settlement: Comply with The State law and register your company with Indiana. When you notified your insurance Company of accident they contact the state to prove coverage. This would have never happed if they upgraded the software to make it happen . If you want to sell insurance you have to comply with each state laws. Make it happen.

Business

Response:

[redacted] we are unable to locate a policy number for this complainant. Unfortunately, trying to locate it by his name alone wasn't successful since he has a very common name. If he can provide his policy number, we'd be happy to assist him. I look forward to hearing back from you.

Sincerely,

Underwriting Supervisor

GEICO Insurance Companies

Review: I called on several occasions to have the situation rectified, the company spoke to my HR department, My Health insurance provider I as faxed over documentation to reduce and correct my insurance rates. Only to have them raised after speaking with [redacted] on the evening of 8/26/2013, I called today 8/27/2013 I spoke with an agent by the name of [redacted] he also spoke with my insurance company and HR department and did not reduce my rates and also hung up on me and the HR rep and the [redacted] rep [redacted] also continued to insult me stating that my drivers license had been suspended from May 9, 2012- June 15, 2012, I informed him repeatedly that my driving record was astounding and I have no points and not suspensions he repeatedly informed me that I did and the State of Michigan informed them of this. After the Agent hung up on me and the 2 others on the line, I called the State of Michigan and spoke with [redacted], she informed me that I had NO SUPENTIONS IN 2012 AT ALL OR IN THE PAST 5 YEARS OR MORE!! That Geico was incorrect and if they do not change it to CANCEL SERVICE! I called back Geico and they continued to insult me saying that I had negligent behavior and had a suspended license and had not MEDICAL INSURANCE and would not reduce my rates!! I WAS TREATED TERRIBLE I WILL NEVER EVER BE A GEICO CUSTOMER EVER AGAIN I ASKED THEM TO CANCEL MY SERVICE I WAS INSULTED AND DISRESPECTD THEY DISRESPECTED MY OTHER INSURANCE PROVIDERS AND MY EMPLOYER!! I HAD TO CALL MY EMPLYOYER AND HEALTH INSURANCE TO APPOLOGIZED FOR GEICO'S RUDE AND NEGLEGENT BEHAVIOR my quoted rates were $178. per month with no health insurance my rates raised to $300.87 per month, with and invalid liscense my rates raised to $374 per month in a matter of 4 days. from Geico"s negligent disrespectful behaviorDesired Settlement: I want an apology and my insurance reinstated and my rates CORRECT!! THAT WAS TERRIBLE TERRIBLE I WORK EXTREEMLY HARD!! I VOTE TO KEEP COMPANIES LIKE GEICO IN BUSINESS LET ALONE I WAS DISRESPECTION ON MY BIRTHDAY!! TERRIBLE SERIVICE

Business

Response:

September 10, 2013

Review: On February 8, 2013, I filed a claim (Claim #[redacted]) regarding my 2005 Acura TL. My vehicle was involved in an accident on February 8, 2013 in which the car suffered extensive damage and was immobile immediately after the accident. The accident occurred in [redacted] on Interstate[redacted]. Despite the fact that I have Emergency Roadside Assistance in my insurance policy, Geico was unable to locate any tow vehicles to have my vehicle towed to the nearest storage facility where my vehicle would be stored until a Geico adjuster viewed my vehicle. Instead, a state of ** tow truck was called by a ** State Trooper to have my vehicle moved to the nearest storage facility/garage. To begin the numerous shortcomings of Geico, they were unable to tow my vehicle, which resulted in me waiting over 2 hours for a state tow truck to come tow my vehicle. To continue, my vehicle was towed to [redacted]). I immediately contacted Geico's Claims Department in order to begin the process of having my vehicle evaluated by a Geico Adjuster and moving the vehicle to a repair shop where the vehicle would be repaired. The Geico Claims representative informed me that they would assign an adjuster on Monday, February 11, 2013 and that this individual will be in contact with me. They also informed me that I would be able to pick up a rental vehicle on Monday and my time in the vehicle would be evaluated by my adjuster. On Monday, February 11, I contacted Geico's Claims Department to inform that that no one had contacted me and that I was anxiously waiting for my vehicle to be assessed and moved to a repair facility. After much struggle, I was able to obtain the information of my adjuster, [redacted]. I immediately attempted to contact [redacted] several times; however, I was unable to as I continuously was forwarded to his voicemail. I was able to pick up my rental vehicle on Monday, February 11. Finally on Tuesday, February 12, after numerous calls, I was able to get in touch with [redacted], the Geico adjuster. In an extremely non-nonchalant manner, [redacted] informed me that he had several claims to get to and that my claim was on the bottom of his list and would try to get to it sometime during the week. His lack of concern and urgency was extremely unprofessional and careless. I had informed him that I had picked up my rental vehicle and that he had adjust my time in the rental depending on the repair time of my vehicle. After much questioning, [redacted] had informed me that he would get to my vehicle by Wed, February 13, 2013. Wednesday had passed and I did not receive any phone call or correspondence from [redacted]. I once again tried to contact him on Thursday, February 14 and Friday, February 15th; however, I was once again forwarded to his voice mail. In the meantime, I had attempted to call Geico's Claims Department; however, I was repeatedly told that the Claims Department could not help and that I would be contacted by my adjuster. At this point, I had been in my rental for 5 days. It was not until Friday, February 22nd that I was contacted by [redacted] and told that he had completed my vehicles damage assessment on Friday, February 15th. It took him an entire week to call me back and inform that he had inspected my vehicle a week ago and that the vehicle was simply sitting in [redacted], ** awaiting for me to choose a repair facility for the vehicle to be towed to. Extremely frustrated and irritated, I had asked [redacted] why he had not returned any of my phone calls earlier and why it had taken him 1 week to tell me that my vehicle had been assessed. He had claimed that he was very busy and had many claims, as if this is an excuse for a customer to not receive any return phone calls. I had informed [redacted] that I was extremely concerned that I had been in my rental for 12 days and that my policy limit was 30 days. [redacted] informed me it would be no problem and they would have my vehicle repaired in "no time." Frantically, I had called the Claims Department to have my vehicle towed to [redacted], ** in order for the vehicle to be repaired. I had contacted the repair facility the same day to inform them that my vehicle would be coming in and that they would have to inspect it for any further damage as [redacted] had only reported body damage initially. The repair facility informed me that they would let me know when my vehicle had arrived. The repair facility contacted me later in the day to inform me that they had received the vehicle and would do their assessment on Monday, February 25, 2013. On Monday, the repair facility informed me that they had completed their evaluation and had found additional mechanical damage to the vehicle. They had informed me that they had attempted to contact the Geico adjuster, [redacted], however was not able to do so due to [redacted] being non-responsive. It was not until February 27 that the repair facility had been able to get in touch with [redacted]. The repair facility informed me that [redacted] would be sending the repair facility a Supplemental Form to report the additional damage to Geico. After numerous attempts to get in touch with [redacted] to find out if he had sent over the Supplemental Form to the repair facility, I got in touch with the Claims Department in order to receive [redacted]'s supervisor's contact information in order to escalate the issue and report [redacted]'s non-responsiveness. After leaving a message on his supervisor's voicemail, surprisingly, I received no return or follow-up call. All the while, I had been calling Geico's Claims Department and been informing them that the process was at a standstill due to [redacted]'s inability to return phone calls and send the Supplemental Form. The Geico Claims Department offered no solution whatsoever, claiming that it was "out of their hands" and that all they could simply do was email [redacted] and his Supervisor. I had frantically been informing them that my rental vehicle was already 17 days in due to Geico's failure to take action and have my claim completed. On March 4, 2013, I had finally been able to contact [redacted]. Once again, in an extremely unprofessional and unconcerned manner, [redacted] claimed that the repair facility already had a Supplemental Form and that it was not his fault that the claim was at a standstill. In an effort to seek a resolution, I called the repair facility and had a 3-way conversation with [redacted], and myself. [redacted] (repair facility) had told [redacted] that they DID NOT have the supplemental form and had requested the document from [redacted] several times. Laughingly, [redacted] claimed that he "thought they already had it." Extremely upset and frustrated, I pleaded with [redacted] to have the Supplemental Form sent over immediately and for him to schedule a date ASAP to inspect the vehicle again for the additional damages found by the repair facility. [redacted] then proceeded to inform me that he would not be inspecting the vehicle as the repair facility was located outside his jurisdiction; therefore, the case would be assigned to a new adjuster who would go out to look at the vehicle. I had asked [redacted] how long this would take and he had informed me that Geico would reach out to me to inform me of the new adjuster. [redacted] failed to provide any further information. The repair facility faxed the supplemental form the same day, March 4, to Geico and informed me that they were awaiting a response. Two days passed and still there was no response from [redacted] or Geico. The repair facility informed me that they would resend the supplemental form once again to see if Geico would respond. On March 6, the Supplemental Form was resent again to Geico. On March 8, 2013, the repair facility was finally contacted by the new adjuster, [redacted] who informed them that he would be out on Monday, March 11 to inspect the vehicle. [redacted] never contacted me directly, instead, I contacted him on Friday, March 8, 2013 to confirm he would inspect the vehicle on Monday and to inform him that my rental was nearly at its end due to Geico's lack of action and in ability to communicate. [redacted], with no regard or concern, informed me that he could do nothing and that I would simply have to pay out of my pocket once the rental was up. Absolutely appalled at the fact that [redacted] would not simply listen or even read the notes on my claim, I informed him that I was completely aware of my policy but the fact of the matter was that Geico failed to respond in a timely and efficient manner to my claim, resulting in the prolonged response to my claim and thus the extended period of time in my rental vehicle. On Monday, March 11, the repair facility informed me via email that [redacted] was out at the repair facility location inspecting my vehicle. They informed me that [redacted] would contact me once additional information was made available. Not surprisingly, [redacted] did not call me; instead, I had to call him to receive an update. Once I was able to reach [redacted], he informed me that my vehicle was deemed a "Total Loss." He proceeded to inform me that Geico's Total Loss department would be in touch with me the next day once he had sent all the paperwork over to the Total Loss Department. Without any apology or concern, [redacted] informed me that the claim was now out of his hands, attempting to "brush his hands clean" and get rid of this claim as soon as possible. I informed [redacted] that my vehicle was due by the end of the week and asked him how I should proceed as I would be out of a vehicle before I even receive any information from the Total Loss Department. [redacted] informed me that he could do nothing and the my time in the rental was up. On Tuesday, March 12, I returned my rental vehicle and picked up another rental vehicle that would be paid out of pocket since Geico would no longer cover my rental. On Tuesday, March 12th, the Total Loss Department contacted me with the necessary steps to take in order to receive a check for the calculated amount of my vehicle. They informed me to sign the title of the vehicle and send it to them and that they would call once they received the title. Immediately after the call, I proceeded to send over the signed, original title of my vehicle using Next Day Delivery. On Wed, March 13th, I received no call from the Total Loss Department. On Thursday, March 14th, I received no call from the Total Loss Department. On Thursday, March 14th, around 11pm, I proceeded to call Geico to inquire if they had in fact received my title, since I had not received a call. The Geico representative that I spoke to informed me that the Total Loss Department closed at 9pm, but did confirm with me that they did receive the title. I asked as to why the Total Loss Department did not contact me like they said they would. The Geico representative apologized and had no answer. I am still currently paying out of pocket for a rental vehicle, I am without my own vehicle, I have not received any check for the total amount of my lost vehicle, and I have yet to be contacted by the Geico Total Loss Department or any Geico representative for that matter. I cannot even purchase a new vehicle until I receive the check for the total amount of my lost vehicle; therefore, each day that passes by, I am paying out of pocket for my rental just to be able to transport myself to and from work. I have been with Geico for over 18 years and have been loyal to the company buying into the idea that Geico will be there for me when needed and will provide me with the services that I am paying for and have been paying for for over 18 years. Geico has not only failed me as a customer, but has failed to provide me with timely services and communication,they have been negligent, unprofessional, unapologetic, and absolutely careless. There is absolutely no excuse to continue with a claim for over a month and let the responsibility of communication fall to the customer alone. Instead of being proactive and providing the customer with immediate updates and timelines, I have had to relentlessly contact Geico, the Geico adjuster, and my repair facility to seek a resolution to my claim. If it was not for my own proactive approach, the fact of the matter is that this claim would still be open and at a standstill. Geico has not only lost a customer of 18 years, but will now instead receive numerous complaints, bad reviews, and a guarantee that no recommendation of the company will be made. If no action is taken, I will take my story to local news in order to expose Geico of their fraudulent ways and complete customer negligence.Desired Settlement: -Reimbursement of additional days in rental vehicle until check is received to purchase new vehicle

-Immediate delivery of check for total loss of vehicle

-Immediate apology from Geico Claims Department, Geico Customer Service, Geico Adjusters, and Geico Total Loss Department

-Evaluation of customer claim and explanation as to why claim was prolonged

Business

Response:

Please see the attached response.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I am not satisfied at all with the claim. Payment was issued a month and a half after the claim was initially made. The handling of this claim was extremely poor and I am still paying out of pocket for a rental vehicle due to the excessive negligence by GEICO while handling my claim. I will not be satisfied until GEICO reimburses for the rental vehicle that I have been using.

Regards,

Business

Response:

See attachment or check attachment tab.

Review: Complaint against Geico

I was involved in a car accident on April 9th 2014 and incurred damages exceeding $7000.00

Geico Insurance ignored my case until recently and finally refused to pay for damages.

Furthermore, a Geico representative extended my car rental for additional time since the adjuster had missed several appointments to inspect the vehicle

and now I am facing $600.00 plus in auto rental fees and my bank account is overdrawn.

I have contacted and left several dozen messages with numerous supervisors and representatives in efforts of resolving this matter.

Geico has assigned 4 adjustors to my case and I have tried to reach out to 3 claims supervisors and still have not been able to resolve the issue.

My car is still in the shop & I don't have enough to fix.

Two different body shops have informed me that the car is not safe to drive.

My bank account is overdrawn BY $980.00 DOLLARS and incurring daily overdraft charges.

I can not reach nor can get anyone from Geico to return my calls and emails.

Please help

[redacted]Desired Settlement: PAY FOR MY AUTO RENTAL FEES AND PAY FOR MY VEHICLE ACCIDENT DAMAGES

Business

Response:

Dear [redacted]

Review: I went onto GEICO.com get a free rate quote on a new auto policy. I entered my zip code and vehicle info as requested via the online form. I was quoted the following: (Your monthly premium is: $64.38 for a 6-month policy. That is only $356.23 for 6 months. Please call ###-###-#### with any questions. "Your reference number is [redacted].) I was also sent an email to my email address of the same quote at 11:27 AM. Once I clicked okay to agree to paying the $64.38 down the online form asked me for my debit card and my social security number. After it processed my social it then gave me a new policy down payment of $125 and stated due to the credit scoring they use I would have to pay $125 for my policy down payment and $125 every month on the 23rd thereafter. I agreed to pay the $125 by clicking "continue" or "ok". At 11:31 AM I then received another email stating the following: (Dear [redacted], Thank you for visiting geico.com. We have received your request for your request for a GEICO Secure auto policy. Our agents will review your application - most requests are handled within two hours. Important to know: Your policy has not been issued. Please be sure to check your email as we may contact you with additional questions about the information you provided. Once we verify your information, we will assist you in finalizing your policy purchase.)

Because I have my prepaid bank account set up to send text messages to my cell phone, I received a text showing a debit hold of $355.10 from Geico Washington DCUS Insurance Sales. I then checked my email again and there was no email to nor phone call received from GEICO explaining why they took well over the amount I authorized which was $125 or why. I called Geico immediately to inform them of this over charge for I assumed was "the new policy". I spoke to [redacted] from Geico to inquire about this over charge. She then stated that they charged me for an old bill I had with them and I informed her that was not was not an authorized transaction. She stated, "When added my debit card for the transaction that was an authorization for them to charge my card. I told her to cancel the policy and I wanted my money back. That was all the money I had in my account and had I known they would do that I would never approve a transaction for that amount of money. She canceled the transaction and sent the following emailing regarding the cancellation of the policy with the reference number [redacted] she then told me that in order to get my money back since its on hold that I should call my bank and ask them to release the funds and put a stop payment on the transaction. I asked if she could hold while I get my bank on the line and some how our call was disconnected.

I then notified [redacted] of [redacted]'s Corporate Department regarding this matter and emailed him the emails with reference number as proof. He then contacted GEICO and spoke [redacted] who told us that GEICO had a right to my money because of an old bill I owed from 2012; she also stated that there was no new policy created because of the old bill. I inquired how could [redacted] cancel a policy that was never created then? She had no answer. [redacted] of [redacted] Corp. also acknowledged to [redacted] that he saw 2 transactions on my account the 1st one was where they took $355.10 for an old policy and a second transaction where they tried to charge my debit card again for the $125 but it was declined because I didn't have enough to cover it.

[redacted] was unable to release the funds because of this matter and stated they will only be able to dispute it further once GEICO releases the hold and collects the money from my account. I notified the FTC and a consumer law attorney who stated that it was a misrepresentation on GEICO's part and that I should have notified via telephone or email before they applied that payment to my account without my knowledge of what they were doing.Desired Settlement: Because GEICO FAILED TO THOROUGHLY DISCLOSE THE CONDITIONS OF THE OFFER I WAS PROVIDED AND FAILED TO inform me of what they were going to do prior to the transaction. ((I WANT MY $355.10 THAT WAS TAKEN FROM MY ACCOUNT WITHOUT MY KNOWLEDGE nor AUTHORIZATION))

Business

Response:

August 28, 2013

Dear **. [redacted]:

Thank you for your letter, received by GEICO on August 26,2013. to [redacted] regarding [redacted]’ complaint. **. [redacted] asked that I respond on his behalf and I welcome the opportunity to do so.

**. [redacted]’ earned premium balance of $355.10 was turned over to a collcction agcncy for handling. Under a collection action, we are permitted to collect any earned premium that is owed on the policy for services rendered.

In regards to GEICO's notification, **. [redacted] was sent a cancellation notice on December 10, 2012 for a payment due by December 26, 2012 in the amount of $246.99. **. [redacted]' previous payment for $246.99 was declined by her financial institution on December 2, 2012 and December 6, 2012 due to insufficient funds. **. [redacted] should have received notification from her financial institution of her returned payments.

By the time GEICO issued its cancellation notice, **. [redacted] had a total earned premium balance of $355.10 for coverage provided up to December 26, 2012. GEICO mailed 4 past due/final bill notices to **. [redacted] at the following address: [redacted]. This was the last address we had on record for **. [redacted]'s.

I regret that **. [redacted] disagrees with the handling of this collection action. In this situation, GEICO has the right to collect all earned premium owed for services rendered under the policy contract. Whether or not **. [redacted] chooses to reinsure with GEICO does not determine the collectability of a past due balance.

I hope this information has been helpful. If you have any additional questions, you may call my associate, Mike Walker at ###-###-####, extension [redacted]. and he will be glad to assist you.

Sincerely,

Review: On Feb. 20th I checked my account to find that my account was debited 2x by Geico in the amount of $280. I have called several times to both the customer service # as well as the corporate office and have been given the run around, voice mails, etc. They are not willing to give me a refund b/c they said they texted me and emailed me that the charge was going to happen, but I never recieved any type of communication from them regarding this issue.Desired Settlement: My account was only suppossed to be debited $190. So I would like the other $190 to be sent back to my account.

Business

Response:

March 12, 2014Dear **. [redacted]:Thank you for your March 4, 2014 e-mail regarding [redacted]’s complaint. [redacted] asked that I respond on his behalf and I welcome the opportunity.**. [redacted] has spoken with our management staff on many occasions the past few weeks concerning this complaint. When we honored a request by **. [redacted] to make a change in the inception date of her policy, it caused a change in her payment schedule which was fully explained to her by e-mail and conversations with our staff. **. [redacted] said she did not receive our e-mails; however, our system shows they were delivered to her e-mail address in our files. She has also confirmed the address is correct.We debited **. [redacted]’s account one time for $280.73 on 02/20/14. She should check with her financial institution if her records show we made two debits in that amount. **. [redacted]’s policy is current and she would be placed in arrears if we provided her with a refund; therefore, as she was previously advised, we will not provide a refund as it is against GEICO’s business practice to knowingly cause a policy to be in arrears.I hope this information has been helpful. Please contact my associate, [redacted], at ###-###-####, extension [redacted], if you have further questions regarding this matter.Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:They are stating that they notified me via email regarding the debit amount, and again I say, if I was aware of a debit of that amount, I would have called Geico and inquired about it ahead of time. I was not financially prepared to have that amount come out of my account for Geico. It caused me to delay my other plans (since that was my birthday weekend) For me, the bottom line remains, that I was unaware that changing my due date would cause an increase in my debit amount. That was not stated to me at the time I called, nor was it stated to me via email, as they are suggesting. If I was aware, I would have planned accordingly. I would not be this upset if I knew ahead of time. I am a new customer with Geico, looking to soon cancel my policy because of this poor service, and I feel they are being unreasonable in terms of not giving me a credit or refund. My policy with Geico is $190 per month. I am looking for a refund of $90, which is what they charged me for changing my due date.

Regards,

Review: In March 2012 I had moved from my home in [redacted], Maryland to my new place in [redacted], MD. Shortly after the move I was speaking to a representative from Geico who told me I needed to have my then fiancé, now husband call with his updated license information in order to prevent him from being dropped from the policy. I requested that he do so several times but he did not do it. Therefore, 3 days before the deadline in which she gave, I called with his license information. Which should have been the end of the situation. However, in November of 2012 I was pulled over and cited for driving with an uninsured vehicle. To my surprise the policy had been dropped. I keep a pretty tight checkbook on [redacted] and had all of the $300 for the previous 6 months in surplus not having reconciled and noticing that the automatic debit for the geico was not being withdrawn. At that time I was very busy working on a second masters degree and establishing my private practice as a mental health and substance abuse therapist for adolescents. To my knowledge I would have I did not receive any letters at my new address to inform me of the dropped policy. It should never have been dropped to begin with. If it had to be dropped I understand them dropping my then fiancé but not myself who had been on the policy alone for some time. When I spoke with members of geico there was a lot of explanations. None of which took any responsibility for the matter. Although I accept clerical responsibility fully for not reconciling my finances. I believe that there was a wrong done to me financially. I ultimately had to hire a lawyer for $1750 and missed 4 days work dealing with court proceedings and lawyer visits. I was not allowed by the judge to represent myself. I feel that geico is partially responsible for the hardship this caused for me financially and professionally. Part of my therapy business at the time was driving to client's homes to do therapy. Had I lost my driver'a license I would not be able to take care of my clients or financial obligations. The other important element of this case is that driving in Maryland without a license is a jailable offense. I hold two clinical licensures as a therapist and substance abuse supervisor. With a criminal record I could have lost my clinical licensures. I was the soul provider fir my family at the time and my loss of work and all I have spent the past 15 years building was in danger. This was enormously stressful. I have now had enough time away from the issue to articulate myself and become less emotional. But I am still plagued by the lack of credence paid to this issue by geico. I do believe they are partially responsible for the financial payment to the lawyer. There are other aspects to consider such as my emotional stress and worked missed but I am not addressing these. I would like to have some correspondence and discussion about the financial burden I bared due to what was referenced to me as a clerical error by the geico representative. This was more than a simple clerical error to me.Desired Settlement: An apology and some reimbursement toward my damages.

Business

Response:

March 13, 2014

Dear **. [redacted]:

Thank you for your email, received by GEICO on March 10, 2014, to [redacted] regarding [redacted]’s complaint. **. [redacted] asked that I respond on his behalf and I welcome the opportunity to do so.

I regret **. [redacted] experienced legal trouble and expenses related to her traffic stop dated November 6, 2012. After this issue was brought to our attention on November 7, 2012, GEICO quickly worked to rectify **. [redacted]’s lapsed policy and provide her with requested documentation to remove any suspensions from her 2007 [redacted] filed through the Maryland Motor Vehicle Administration (MVA).

It’s unfortunate **. [redacted] was not aware of her vehicle’s registration suspension before the traffic stop. However, our review of **. [redacted]’s court records, which is public information, shows she also received a violation on November 6, 2012 for “Failure to notify Administration (MVA) of address change within 30 days.”

GEICO’s position is that it was **. [redacted]’s responsibility to notify the MVA of her address change so she could have received notification of the MVA’s request to verify financial responsibility more timely. Additionally, **. [redacted] should have been aware that her automatic payments to GEICO had stopped which is another indication her insurance coverage lapsed. While we sympathize with **. [redacted]’s hectic schedule as a reason for her oversights, we cannot provide any financial compensation for her legal circumstances.

I hope this information has been helpful. If you have any additional questions, you may contact, my associate, [redacted], at ###-###-####, extension [redacted], and he will be glad to assist you.

Sincerely,

Review: I had a foster child stay with me for 10 days. The Governmental agency needed a letter stating that my insurance company would not cover loss or damage due to said child. Geico put it in as a claim, which it was not and now switching insurance companies, it shows that I have a prior claim which is costing me additional money of 75.00 per month.

When I called Geico they said they would not remove it.

When I spoke to my new insurance company, they said Geico does that often when there is an inquire and what it does, is make it difficult to leave Geico because you have an insurance claim and other insurance companies don't want you.

Policy Number [redacted]Desired Settlement: I want the claim that I did not file removed from my record and additional 75.00 sent to me for every month they cause me to have3 to pay extra to my new insurance company.

Business

Response:

September 3, 2014Dear [redacted]:I am writing to you in response to [redacted] concerns outlined in your September 2, 2014 communication.GEICO Insurance Agency, Inc. (GIAI) is an agent for [redacted] Insurance. As an agent we must abide by the rates, rules and guidelines set forth by the carrier. All Claims are handled by the carrier.Policy [redacted] was provided by [redacted] Insurance. [redacted] contacted the [redacted] claims department to file a claim for a September 26, 2014 theft. [redacted] stated that a foster child has stolen her personal property. The claim was assigned and reviewed by the claim department.Theft is a covered peril of the policy. However because the value of the stolen personal property was below the $1000 policy deductible there was no payout available for this loss.As this loss was reported by the insured and investigated by the insuring company it is correctly reported as a $0 claim. Because this claim is correct it cannot be removed from the customers claim history report.Policy [redacted] was cancelled on August 16, 2014 per the customer request. No additional funds can be provided to [redacted] to pay her newly acquired insurance.If you have additional questions or concerns, please contact me at ###-###-####.Sincerely,Jeff BGEICO Insurance Agency, Inc.

Consumer

Response:

Review: I went online for an auto insurance quote due to a recent move. Geico had an incredible quote at around $185 for 6 months. After an additional week of research, I went online to purchase the policy. After I entered my credit card numbers, I received a disclaimer page stating that my rate was to be around $250 for 6 months, an increase of nearly $70. Geico listed the reason as “Other – Not at Fault” and a dollar amount, reported from the MVR database. I sent an email, and after receiving no response, called Geico, asking for an explanation as to why I have to pay higher premiu** for an accident in which I wasn’t at fault for. I explained that I had just gotten off the highway and was at a dead stop and was rear ended. Furthermore, the owner of the vehicle was a criminal on the run from the law, which I found out when the cop ran the tags and cautioned the driver to leave the car unless he wanted to be pulled over at gunpoint. This is like blaming the victim – to be frank, it’s like saying a female rape victim brought it on herself because she dressed provocatively. When I got through to a Geico representative, she had no reasonable explanation. She tried to make it personal by saying she was going through the same situation, but making it personal to level with the customer is a common sales tactic used to calm a customer down and corner them into submission (feel, felt, found and all its variations) and buying your product. That’s exactly what she did, as when she got done personalizing the situation, she said the quote would increase even more due to the fact that I was rear-ended (which is something that’s beyond my control - there’s a difference between being at a dead stop waiting to safely merge into traffic vs. slamming on your brakes), and that it could come down after a few months of having the policy (meaning buy the product first to see what’s in it – what is this [redacted] – is this starting to become a common insurers tactic?), and that she’d be happy to process it. I declined, she found it humorous and the conversation ended.Desired Settlement: Not only is it unfair to increase the premium of the person who was hit in a situation beyond their control (the victim), but this also teeters into fraud, false advertisement, and a whole host of other issues. I just want my quote and policy as originally given, because I didn’t cause anything. I’m not responsible, nor should I be, for the actions of careless and negligent people. It’s wholly unfair that I have to pay higher rates when I’m the victim. I have all emails of my old and new quotes. I also request that since I'm not at fault, that I'm given information to remove, or fight for the removal of such information that exists in the database which causes this. I didn't do anything - I'm not liable. It's like having your mug shot taken and a file on record, when you never committed a crime. Other insurance companies may be doing the same thing.

Business

Response:

December 13, 2013

Dear **. [redacted]:

Thank you for your December 6. 2013 e-mail regarding [redacted]’ complaint. **. [redacted] asked that I respond on bis behalf and I welcome the opportunity.

We keep quotes processed over the internet for approximately thirty days. I was unable to locate a quote for **. [redacted]; therefore, I will respond to his conccrns based on the information he has provided in his complaint.

First, I would like to emphasize to **. [redacted] that a quote is just that, a quote, and not a policy binding agreement. All internet quotes provide by GEICO are based exclusively on the information provided by the consumer. Once the consumer makes the decision to accept the quote and purchase the policy, GEICO accesses public records to verify the provided information. If the public records reveal incorrect or additional information, the premium for the policy can change. Hiis possible premium changc is disclosed on our web site during the quote process. A question on the quote requests disclosure of any accidents in the past live years regardless of fault. Apparently, and based entirely on **. [redacted]' statement, he did not disclose he had a not-at-fault accident that was subsequently revealed to GEICO through public records. I understand **. [redacted] may not think it is fair, but GEICO and other insurance companies do use not-at-fault accidents when underwriting and quoting a premium for a policy. Therefore, I sincerely regret we cannot offer him a policy at the premium he was originally quoted.

I hope this information has been helpful. Please contact my associate, [redacted], at ###-###-####, extension [redacted], I f you have further questions regarding this matter.

Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

It's complete bull....I've been driving for many, many years now and the quote I've received has always been the quote I ended up with. This is bait and switch and it's unethical and Geico really can't or don't want to explain their rip-off scheme. Hopefully, consumers will find it in their best interests to stay away from companies such as this. Geico is simply trying to insinuate that I'm a liar and trying to instill a blame the victim mentality and it's not to be tolerated. But I don't insinuate - I call it for what it is - a bait and switch - an unethical business practice. This needs to be documented and Geico investigated and penalized for this practice. Please refer me to a higher authority where I can get this documented. I'm not interested in Geico anymore, but this practice needs to end.

My premise is that nobody should have to pay higher insurance rates for something they didn't cause and I shouldn't have to disclose that info. I'm fighting it with my current insurance company because it shouldn't even be in a database somewhere. YOU CAN'T HOLD ME RESPONSIBLE FOR THE IRRESPONSIBLE ACTIONS OF OTHERS - I WON'T TOLERATE IT. My current insurance company, and many others admit, that because I wasn't at fault, my rates aren't subject to increase. If a person somehow, someway was to be penalized for a not at fault accident, why aren't points assessed on their license? Why aren't they sued? Why is Geico the only company that increases rates then? Simple - profit. I have proof via saved screenshots, emails, and printed pdf's of the original quote and the increase. I have no reason to lie - it's obvious that Geico is trying to capitalize off anything they can. Furthermore, research into this company unveiled this as a common practice, as Geico seeks any discrepancy, to nickel and dime and gouge consumers - THIS NEEDS TO BE ON RECORD AS UNETHICAL AND SOMETHING NEEDS TO BE DONE.

I understand the company will do nothing in this circu**tance, and I'm glad and even if they changed I wouldn't do business with them, because this experience, coupled with my research, as well as the bogus response which explains nothing, proves that Geico has no explanation for their rip-off scheme and to vote with my dollars and feet, walk and find better insurance. Geico utilizes bait and switch AS WELL AS FALSE ADVERTISING (all over the radio and tv they claim to save you money on insurance) and this is an unethical practice, which needs to be on record and made official. That's why they advertise so much - why advertise to quote with Geico, if it's just that - a quote? It's a bait and switch scheme, which is highly unethical and shouldn't be tolerated, which is why I wish to seek to document this with a higher authority. Please let me know of the appropriate source. Thanks!

Regards,

Business

Response:

I hope this information has been helpful. Please contact my associate, [redacted], at ###-###-####, extension [redacted], if you have further questions regarding this matter.

Sincerely.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

There's nothing else to be done - this complaint can be closed out as I'll be reporting their practices to various regulatory agencies.

Regards,

Review: I was involved in accident on June 15th 2013, I was rear ended by a truck driving on highway * in [redacted] ca. I was in such a shock that I didn’t even grab the other guys insurance info so I can file a claim with his insurance and not deal with mine especially paying a deductible. After talking with my insurance Geico and notifying them of the accident that happened on June 15th , they told me that it would be ok to take my car to one of their own body shops and get it fixed, pay the deductible and then get the deductible back after the claim was discussed/settled with the other insurance. I was fine with all that as long as the work is complete properly, the paint is done right and I get my car back as I had it before. On 6/28 I went in to visit “[redacted] “ on [redacted] to visit with a Geico adjuster [redacted]. He inspected the car and I specifically worded to [redacted] that I wanted OEM parts for my car as its still new and never gets to be driven with only 6K in miles in a year and half. [redacted] assured me that all the work will be done according to what I want. So I left the car at [redacted] on that day with no concerns of what the outcome will be as Geico customer service and Geico adjuster [redacted] assured me of a great customer experience and that I should feel confident that my car is in the right hands, after all why not? they are my insurance company and I know that they would give me the best service needed, little did I know!

On 7/10/2013 I went back to pick up my car from [redacted] and was satisfied with the paint work that was put into to my car except for the Gaps/alignment of the bumper, which I pointed out right away to [redacted] at [redacted]. They assured me that it was just a clip and after my Trunk arrives, since the work is not complete and my car Trunk has not arrived for them to complete the work, that it will get done all together, I was fine with that. I appreciated all the work and the level of customer service they have given me but just to later find out that my parts are not original parts and that they are remanufactured parts purchased for my car.

I completely could not believe that my insurance company would lie to me like that and tell me that all my parts are original and then to find out from Mitsubishi itself that there was never such a purchase for a rear end purchase for my car on my VIN #. So I called the adjuster [redacted], we talked about the issues I was not happy with and he said that he will take all this information to his supervisor and try to get it fixed, [redacted] called me back a few hours later saying that his supervisor told him to tell me that we are not obligated to buy original parts and if he doesn’t know that, tell him to read his contract. I told [redacted] your supervisor doesn’t know what customer service is all about if he’s telling you to call me and read the fine print that no one else probably reads anyway. Not only that but when I called Geico customer service after all this they said “ that we have to take care of our customers and we do purchase original parts as long as they are available” but that’s not the case here!

The story only gets longer if I write everything I dealt with on this claim and it not being my fault and it being my insurance company, wow!

Its 8/10 today and my work is still not complete with [redacted] as they still have to call me to go back and install the trunk for my car that arrived in their shop last week

To whomever this may go to, I do not want the Adjuster Supervisor, I believe his name is [redacted] to call me to resolve this issue, he or anyone from Geico have not attempted to call me at all, why now? Because I filled a claim with Revdex.com, If anyone else would call me to resolve this issue, that is fine.

Mitsubishi Lancer EVO 2011

Insurance claim # [redacted]

Policy # [redacted]Desired Settlement: OEM PARTS is what I asked for here and thats what I want, but even if they were not OEM PARTS. Replace them with parts that are suitable to the customers need and perfection not to the cheapest of your ability.

I want my car to be a 100% before it leaves [redacted] the next time it goes in and I'm sorry but I will have to Cancle my Insurance with Geico after this unpleasant experaince\

Thank you

Business

Response:

Dear **. [redacted]:

Review: I recently purchased a 2005 Chevrolet Silverado on November 22, 2013. I added the vehicle to my policy with Geico on the 25th of November. On that Friday, November 29, a deer ran out of front of me on the way home. I was literally less than 500 feet from my driveway and I saw transmission fluid leaking from the truck so I drove it to my house and cut it off. I then called 911 and a State Trooper was sent to the scene. He witnessed plastic pieces, parts, and debris from my truck all over the road. The State Trooper also put the deer down. Although he could not file an accident report because I "left the scene" he said that there was no doubt that I hit the deer. I have multiple witnesses that saw the vehicle immediately before the accident.

Geico has spoken with the State Trooper days ago but yet the insurance investigator is still taking his/her sweet time coming back with a decision on whether the truck was covered at the time of the accident. But they have not asked for any additional information about the witnesses.Desired Settlement: I would like for Geico to pay myself or my body shop of choice for the damages and the work to be to fully repair the truck within a reasonable amount of time.

Business

Response:

December 11, 2013

Review: I have requested twice for this company to not send me advertisements. Two times I have gotten responses saying that they will stop sending me things. I have all e-mails saved for proof. One is from June the other December. I have given them the required amount of time to stop. They have not done so. I want nothing to do with this company or the trash they send to my [redacted]. I just got another piece of trash today to go with the one I got two weeks ago.Desired Settlement: No more advertisements that are just going to go in the garbage unopened. Stop sending me these things.

Business

Response:

March 12, 2014Dear **. [redacted]:Thank you for your email, received by GEICO on March 10, 2014, to [redacted] regarding [redacted]’s complaint. **. [redacted] asked that I respond on his behalf and I welcome the opportunity to do so.I regret **. [redacted] has been receiving marketing material he has not asked for. The purpose of our mailings is to further promote the services of GEICO in order to grow our business. While we are not unlike any other company in this respect, we do apologize if this has been an inconvenience for **. [redacted].My associate, [redacted], processed **. [redacted]’s request to remove his name off of GEICO’s mailing list. Please allow 90 days for this process to be completed.Since our marketing is handled through third party marketing agencies, which share information, we are unable to guarantee the stoppage of all mailed GEICO marketing material. However, I would like to make a recommendation that may be of assistance for **. [redacted]. The Direct Marketing Association is an organization that specializes in controlling dispersed marketing material. They may be reached through their website www.DMAchoice.org or their mailing address is 1615 L Street, Washington, DC 20036. Their phone number is ###-###-####, Extension [redacted]. The Direct Marketing Association is not affiliated with GEICO in any way.I hope this information has been helpful. If you have any additional questions, you may contact, **. [redacted] at ###-###-####, extension 4182, and he will be glad to assist **. [redacted]. **. [redacted] has left a message with **. [redacted] in order to personally discuss his concerns.Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I have contacted them 3 times to stop the mailings. They had more than 90 days to put an end to this. I believe it is their responsibility to make sure I receive no more garbage from them. This has been going on since June 2013. I consider it harassment and wish it to stop immediately.

Regards,

Business

Response:

At this time, we are going to decline to make any further comment. We have taken every possible step available to us to remove **. [redacted] from our mailing lists. This process can take up to 3 months due to mailings that have already been prepared and are in a queue pending mailing and cannot be retrieveed. Also, we cannot guarantee that no further information about GEICO will be received because such advertisements can go out from 3rd party vendors, over which we have no control.

Thanks,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

As I have said before. They have been telling me since June of 2013 that it will take 90 days to stop mailings. Apparently not only is it hard to get rid of these pests, it is hard to tell them that it has been 9 months. Their 90 days has been up for some time. They tell lies so that they can keep pestering people. They have not tried every possible way to make this go away. That is another lie. Another reason I will never do business with them. They just don't know when to go away. All correspondence I have received has the same address on it. If they send out mailing lists. They can send one out WITHOUT my name on it. I don't know if I have to get a lawyer or contact the consumer protection agency. But this must stop.

Regards,

I have been working since I was 16, however I did not have decent income until I was 18. "What is the relevance?", you might ask. During that time until I was 18, I was insured under my parents policy with GEICO. After that, I started my own policy with GEICO (September 2011 according to the rep I spoke with) and never did business with another company. Today I have to find another business, because after calling to see why my payment was not pulled out as scheduled this morning I was informed that my policy had been cancelled; they had found out that I had taken a second job delivering for Domino's. The rep simply said "the risk is too high" & "you would need commercial insurance, we simply do not offer that"- which are themselves not harsh statements. The problem was that after 4 years of business I had not been reasonably notified, I had not been called & I did not even get an email that the cancellation was pending, and her lack of empathy in her voice was not helpful either. She said they had sent a letter on 8/28 to "confirm how the vehicle was being used" at which point they cancelled my policy due to lack of response. I had received the letter, I had received it in the mail 9/3 morning, and actually picked it up that evening after getting out of my primary job on my way to a college class where I am a full time student thanks to my "high risk" second job. The rep offered no solutions, I had to blatantly ask what my real alternatives were. I'm finding a new insurance company today- even though I had zero desire to, and I'm not looking back.

Review: Geico customer service rep. **. [redacted] processed an unauthorized bank draft that was not authorized instead of using the information on file resulting in cancellation of my policy. How did she get the information needed 2 process this request is unknown I didn't give it 2 her nor authorized it . On the same date and time one rep took the bank draft out the correct account on file and **. [redacted] file an old suppose 2 be deleted account. If it is her way of getting a bigger comission I don't know I've been with geico for over 10 years and [redacted] is the most nice-nasty reps I have ever encounteredDesired Settlement: Refund the 83.60 I paid by debt on the same date she suppose 2 have taken this bank draft info that I never gave that did not go through first I was upset that because my policy could not be extended another 12 hrs. I was charged an additional paymnt (83.60) plus my monthly premium due 2 cancellation Now Geico want me 2 pay an additional payment due 2 cancellation that I was not at fault. My serious question is where did my bank account info. come from that was taken off my account and how many more of geico reps. have access 2 it.

Business

Response:

December 04, 2013

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Description: Insurance Companies, Insurance Services, Insurance - Auto

Address: 1 Geico Plz, Washington, District of Columbia, United States, 20076

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09472406 0 0
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