Geis Building Products, Inc.

Review: One of the track wheels on my garage door had broken so I contacted GEIS Building Products to evaluate my garage door. GEIS recommended that a new garage door be installed. I agreed to have GEIS replace my garage door. Prior to GEIS replacing my door the garage door opener was functioning. By the time GEIS had finished replacing my door and started adjusting the rise and fall limits on my garage door opener, my garage door opener broke. The end result is I have a brand new garage door and a broken garage door opener. The garage door opener broke while GEIS technician was installing the garage door and I feel GEIS has some liability for the garage door opener breaking. Not only have I been inconvenienced by GEIS rescheduling installation dates, but at 83-years old, I am unable to manually open and close my garage door. A new -hp garage door opener can be purchased for approximately $150. GEIS offered to replace my garage door opener for an additional cost of $300. I dont feel this is an acceptable offer to remedy my situation and I feel it is very unprofessional to leave an 83-year grandmother stranded behind a new garage door which she is unable to lift, especially in the dead of winter.Desired Settlement: It is felt that some mutual agreement could be made with GEIS to remedy my situation and address my need for the ability to use my garage door and regain my ability to open and close my garage door.

Consumer

Response:

Clarification on a desired outcome.

It is felt that some mutual agreement could be made with GEIS to remedy my situation and address my need for the ability to use my garage door and regain my ability to open and close my garage door.

Business

Response:

Dear [redacted],

I did talk to Mr. [redacted] yesterday afternoon and he told me he was going to report this situation to the Revdex.com.

Review: March 14, 2013 I hired Gies Doors to put on 2 new overhead garage doors. Total cost was $1,900.00 installed. While the worker was here working on the doors he commented that they sent the wrong rails. He phoned the company and another Geis worker brought him the new rails. He nailed the panels in place while he waited for the rails. He had to use the service door to bring in the new rails which is located on the back of the house. When the other worker arrived they were in the driveway and the one working on the doors was making nasty remarks about not having the right rails and he was very vulgar the entire time. Once he seen me standing on the other side of the truck, he apologized. He went on to say that his daughter is sick so He may have to leave for a while and return. The service door closes automatically. The button of the handle gets behind the inside woodwork. You must turn the handle to depress the button to re-enter. I explained this to him He had his hands full and assumed it was open, maybe forgot. The button was behind the interior woodwork. With arms full he pushed on the door rather then turn the handle. This caused the interior woodwork to break away from the cement wall, in turn this caused the door to off set and it does not close properly anymore and no longer hangs properly. With this damage and no way to keep my garage locked I called Geis. [redacted] said he would send out a repair man to assess and fix the problem. I was Leary because this is a cement wall and the bolts that hold the door in have broken away. We discussed installing a new door. Since this was not a new door to begin with I said would help cover some of the cost. He said they would fix the problem. He sent another worker to fix the door and that worker said it is a temporary fix and it by all means will need to all be replaced, with a new jam and door. This did not work temporarily. I called again and they said he would take care of the problem. I had not heard from them for a while and called again. He said he was busy and forgot. Again after a days turned into weeks I called again. He again said he would send someone out. No one has called, either Geis or any workers. I am to the point that I need help. I am a widow, I cannot fix this myself. I am forced to prop a board up against the door handle every day and hope no one breaks in. This tolls on my mind every evening, and every time I leave. I don't know what to do. The door sealed and closed just fine before this incident. It needs to be replaced. I called my insurance company and they are willing to replace the door but I have a large deductible. If there is anything you can do Please help. I sure need it. Especially with the cold coming I really don't need snow blowing in either.Desired Settlement: Replace the service door

Business

Response:

Dear

[redacted]:

We

have been in touch with [redacted] regarding her service door and have

agreed to pay for ½ of a new door. We

are not admitting fault to damaging her door, as there is no evidence to

support this.

I

actually talked with her in May and she complained the service door was not

working since we had sent someone to repair it.

I talked with our installer who said he never forced the door – it was

an older door, but it opened and closed fine.

After her initial complaint that he had forced it open with his shoulder,

we sent another installer to fix her door.

He had a picture that showed the door split above and below the lock

mechanism that would suggest someone forcing a locked door - he adjusted and secured the door in the

opening and this repair lasted a number of weeks prior to her call in May. I believe my installer, who said he would

have known if he forced the door and would have admitted to causing any

accidental damage at the time. More

likely the door was in bad shape and by comparison to the new overhead door the

poor condition of the service door seemed more noticeable. I asked her salesman

to follow up.

She

mentioned the installer being unhappy about waiting for the track, he was more

frustrated that her opening was in such bad shape he didn’t want to put a new

door in and have problems – so additional lumber was delivered and he rebuilt

the opening – which she did not pay for.

He said he told her about his daughter being sick right away, in case

she wondered why he wasn’t there, he did return and complete the job.

Truthfully,

we went above and beyond for her by reframing her overhead door opening and

sending someone to fix her service door.

We fell short by not following up with her after the service door repair

and especially after her call in May – that is why we are agreeing to split the price with

her.

Please

contact me if you have any questions regarding this situation.

Very

truly,

[redacted]