Our $charge for residential service covers the diagnostic fee Any additional parts and labor are not included in the $fee We do offer a $gas furnace clean and check This is a scheduled service This service typically take one hour and would not have included the extensive cleaning required as noted below Our computer records indicate it has been years since our last visit to [redacted] ’s home to service his steam boiler In that time the boiler has not been properly maintained or servicedThe boiler serial number indicates that boiler was made in and is now years old.In this case the boiler requires cleaning and maintenance above and beyond a system that is serviced annually The boiler shows signs of flame rollout, the pressure gauge does not work, there is a water leak at the main steam line and the heat exchangers and burners need to be extensively cleaned Once this is completed a combustion analysis should be performed to insure proper operation.This takes time and requires advanced equipment.We offered [redacted] the option to proceed with these vital safety procedures.We installed a water heater at this location in and upon inspection we determined that the vent piping needed to be modified We offered to return at no charge to take care of this.We await approval to proceed with the recommendations listed above
Dispute Resolution SpecialistRE: [redacted] ***Complaint lnvolves:Customer Service lssue02/29/2016We are in receipt of the letter from MsR [redacted] We had previously replied via your online toolln our online reply we provided specific dates when service was performed over the last yearsWe also provided the details of the ongoing issues with the HVAC unit.In her letter on line three she indicates that we were out on 12/19/This date is incorrect as indicated in our online replyWe were out on 12/19/This service visit was diagnosed as a bad control and hot surface ignitor due to a power surgeWe replaced the control with a factory part and installed the customer supplied hot surface ignitor (HSl) She paid the bill of $in full and we did not issue an refund or credit.Her desired settlement is "to be honest like they were in and reimburse me the cost of the computer board"Geisel keeps excellent records of all our service transactionWe have enclosed a copy of the service invoiceWe never issued any credits on the service call in questions.Since Ms [redacted] has been a loyal customer for many years we enclose a gift certificate in the amount of $Please accept our apology for any confusion.Andy C [redacted] Geisel lnc.440-323-
Our $charge for residential service covers the diagnostic fee Any additional parts and labor are not included in the $fee We do offer a $gas furnace clean and check This is a scheduled service This service typically take one hour and would not have included the extensive cleaning required as noted below Our computer records indicate it has been years since our last visit to [redacted] ’s home to service his steam boiler In that time the boiler has not been properly maintained or servicedThe boiler serial number indicates that boiler was made in and is now years old.In this case the boiler requires cleaning and maintenance above and beyond a system that is serviced annually The boiler shows signs of flame rollout, the pressure gauge does not work, there is a water leak at the main steam line and the heat exchangers and burners need to be extensively cleaned Once this is completed a combustion analysis should be performed to insure proper operation.This takes time and requires advanced equipment.We offered [redacted] the option to proceed with these vital safety procedures.We installed a water heater at this location in and upon inspection we determined that the vent piping needed to be modified We offered to return at no charge to take care of this.We await approval to proceed with the recommendations listed above
Dispute Resolution SpecialistRE: [redacted] ***Complaint lnvolves:Customer Service lssue02/29/2016We are in receipt of the letter from MsR [redacted] We had previously replied via your online toolln our online reply we provided specific dates when service was performed over the last yearsWe also provided the details of the ongoing issues with the HVAC unit.In her letter on line three she indicates that we were out on 12/19/This date is incorrect as indicated in our online replyWe were out on 12/19/This service visit was diagnosed as a bad control and hot surface ignitor due to a power surgeWe replaced the control with a factory part and installed the customer supplied hot surface ignitor (HSl) She paid the bill of $in full and we did not issue an refund or credit.Her desired settlement is "to be honest like they were in and reimburse me the cost of the computer board"Geisel keeps excellent records of all our service transactionWe have enclosed a copy of the service invoiceWe never issued any credits on the service call in questions.Since Ms [redacted] has been a loyal customer for many years we enclose a gift certificate in the amount of $Please accept our apology for any confusion.Andy C [redacted] Geisel lnc.440-323-