Geiser Grand Hotel

I have received the full refundThank you[redacted]

Thank you for sharing our email response to you; we would like to affirm it here. You did choose to purchase a nonrefundable booking on Expedia's website. You gave your authorization to charge the credit card that you provided. It was automatically charged as your reservation automatically populated. As of this date, November 22, your reservation is still active/valid, and has not been cancelled. The Hotel staff is not able to cancel your reservation (or any Expedia reservation); we thank you for acknowledging that we have repeatedly informed you of these facts. 
If you wish to cancel your reservation, you need to do so through Expedia. Further, if Expedia failed to disclose the that you were purchasing a nonrefundable booking, then you should have a legitimate complaint, and we encourage you to take that up with Expedia. However, if you regret booking with Expedia because you subsequently found booking websites that offer better terms and deals, that's not something either Expedia or the Hotel staff can address. Tossing around false and defamatory statements in an apparent attempt to bully the staff is completely unfair and inappropriate. In any event, this accusation that the Hotel staff has engaged in terrible treatment or poor customer service is totally false.