Hi again,We have responded to all of your messagesOccasionally a package is lost in transit, when this happens we see the similar 'stuck' tracking you are referencingWe reshipped your order and it has since been deliveredThank you and we are here if you need anything else,Kaitlyn
Complaint: [redacted] I am rejecting this response becauseThat totally unacceptable...there is a reason why your company has an F waiting and not one good reviewLack of customer service, I get why you will not take any orders back because the company would be out of business already from all the returnsIf your company can not afford to refund $and make a customer happy and possibly salvage your reputation then you do not deserve to be in business Sincerely, [redacted] ***
Poor shipping I ordered the product on Dec 4 2019 and they stated , the product would ship 2-5 business day and it didn’t. Took for ever for a response. I questioned them on FB and they removed my comment and blocked me . They have several other people . So their product page is not transparent by the rules of FB. Finally I get a reply from Alex a she stated that she would send a prepaid label for a full return and has not. So Alex please send my label thank yo
Janie Brown
As clearly stated in our return policy, we do not accept returns after daysThis request was over six months oldWe also do not refund physical shoes as the customer accepts responsibility for installing GekksThank you -Gekks
As per our return policy, Gekks does not compensate customers for faulty customer installation or damage customers may induce to their shoesWe have refunded the customer's order in full as a compliment to their complaint. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to add that
I believe the reason Gekks responded to this complaint is because I contacted them via *** as well, multiple times I notice that several other complaints on Revdex.com have gone unanswered In general, I'm satisfied with the resolution in my own case, but the company's level of service leaves much to be desired
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Emmie ***
As clearly stated in our return policy, we do not accept returns after 30 days. This request was over six months old. We also do not refund physical shoes as the customer accepts responsibility for installing Gekks. Thank you. -Gekks
Hi again,We have responded to all of your messages. Occasionally a package is lost in transit, when this happens we see the similar 'stuck' tracking you are referencing. We reshipped your order and it has since been delivered. Thank you and we are here if you need anything else,Kaitlyn
We encountered an unexpected delay due to demand but your order will be shipping out first thing tomorrow morning. At that point you will receive an automated email containing your tracking number. I apologize again for the delay, we are doing everything we can to get your Gekks to you as quickly as...
response becauseThat totally unacceptable...there is a reason why your company has an F waiting and not one good review. Lack of customer service, I get why you will not take any orders back because the company would be out of business already from all the returns. If your company can not afford to refund $38 and make a customer happy and possibly salvage your reputation then you do not deserve to be in business.
Sincerely,
[redacted]
Cyndal, We have responded to all of your communications and your order is on the way! Please let us know if there is anything else we can do for you. You should have received your tracking information in your email by now but please reach out if you didn't and we will resend. Thank...
Hi again,We have responded to all of your messagesOccasionally a package is lost in transit, when this happens we see the similar 'stuck' tracking you are referencingWe reshipped your order and it has since been deliveredThank you and we are here if you need anything else,Kaitlyn
Complaint: [redacted] I am rejecting this response becauseThat totally unacceptable...there is a reason why your company has an F waiting and not one good reviewLack of customer service, I get why you will not take any orders back because the company would be out of business already from all the returnsIf your company can not afford to refund $and make a customer happy and possibly salvage your reputation then you do not deserve to be in business Sincerely, [redacted] ***
Poor shipping I ordered the product on Dec 4 2019 and they stated , the product would ship 2-5 business day and it didn’t. Took for ever for a response. I questioned them on FB and they removed my comment and blocked me . They have several other people . So their product page is not transparent by the rules of FB. Finally I get a reply from Alex a she stated that she would send a prepaid label for a full return and has not. So Alex please send my label thank yo
Janie Brown
As clearly stated in our return policy, we do not accept returns after daysThis request was over six months oldWe also do not refund physical shoes as the customer accepts responsibility for installing GekksThank you -Gekks
[redacted] order was refunded and we sincerely apologized for the issues she encountered with Gekks
Complaint: ***
I am rejecting this response because: I followed the installation video and did everything according to it.
Sincerely,
*** ***
As per our return policy, Gekks does not compensate customers for faulty customer installation or damage customers may induce to their shoesWe have refunded the customer's order in full as a compliment to their complaint. Thank you
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to add that
I believe the reason Gekks responded to this complaint is because I contacted them via *** as well, multiple times I notice that several other complaints on Revdex.com have gone unanswered In general, I'm satisfied with the resolution in my own case, but the company's level of service leaves much to be desired
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
Emmie ***
As clearly stated in our return policy, we do not accept returns after 30 days. This request was over six months old. We also do not refund physical shoes as the customer accepts responsibility for installing Gekks. Thank you. -Gekks
Hi again,We have responded to all of your messages. Occasionally a package is lost in transit, when this happens we see the similar 'stuck' tracking you are referencing. We reshipped your order and it has since been delivered. Thank you and we are here if you need anything else,Kaitlyn
We encountered an unexpected delay due to demand but your order will be shipping out first thing tomorrow morning. At that point you will receive an automated email containing your tracking number. I apologize again for the delay, we are doing everything we can to get your Gekks to you as quickly as...
possible.
Complaint: [redacted]
I am rejecting this...
response becauseThat totally unacceptable...there is a reason why your company has an F waiting and not one good review. Lack of customer service, I get why you will not take any orders back because the company would be out of business already from all the returns. If your company can not afford to refund $38 and make a customer happy and possibly salvage your reputation then you do not deserve to be in business.
Sincerely,
[redacted]
Cyndal, We have responded to all of your communications and your order is on the way! Please let us know if there is anything else we can do for you. You should have received your tracking information in your email by now but please reach out if you didn't and we will resend. Thank...
you, Kaitlyn
[redacted] order was refunded and we sincerely apologized for the issues she encountered with Gekks.