Gem Cabinets Ltd

Initial Business Response / [redacted] (1000, 5, 2015/05/01) */ We recognize there have been some issues with this customers home with regards to our productWhen the homeowner took possession there was a base door and drawer front missing, an upper door missing and a glass door missingThere was also damage to the back of a tower cabinet in the ensuite that needed to be repairedWe have a scheduled appointment with the Superintendent today to complete these items as it is my understanding the home owner is out of the countryIt is our intention to satisfy this customer and provide them with the product they expected and we will ensure this takes placeWe are working with the Builder to ensure this happens but I am not sure what the homeowner is looking for with regards to a "credit"There was a deadline that this response needed to be submitted by, May 2nd, so I am unable to provide full details of today's appointment until MondayI have been out of Province until Thursday so I had no time to move up the appointment that was already scheduled for today with the BuilderI will contact the Revdex.com and let them know what transpired today at our appointmentAt Gem we pride ourselves to ensure all of our customers are satisfied with their kitchen but sometimes after occupancy service is needed to take care of loose ends and deficiencies that occur during the construction processAgain, I will follow up on this Monday and contact Revdex.com to provide an update Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted]

Initial Business Response /* (1000, 5, 2015/05/01) */
We recognize there have been some issues with this customers home with regards to our product. When the homeowner took possession there was a base door and drawer front missing, an upper door missing and a glass door missing. There was also...

damage to the back of a tower cabinet in the ensuite that needed to be repaired. We have a scheduled appointment with the Superintendent today to complete these items as it is my understanding the home owner is out of the country. It is our intention to satisfy this customer and provide them with the product they expected and we will ensure this takes place. We are working with the Builder to ensure this happens but I am not sure what the homeowner is looking for with regards to a "credit". There was a deadline that this response needed to be submitted by, May 2nd, so I am unable to provide full details of today's appointment until Monday. I have been out of Province until Thursday so I had no time to move up the appointment that was already scheduled for today with the Builder. I will contact the Revdex.com and let them know what transpired today at our appointment. At Gem we pride ourselves to ensure all of our customers are satisfied with their kitchen but sometimes after occupancy service is needed to take care of loose ends and deficiencies that occur during the construction process. Again, I will follow up on this Monday and contact Revdex.com to provide an update.
Initial Consumer Rebuttal /* (3000, 7, 2015/05/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted]