Gem County Auto & Truck Dismantling, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10987358, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
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On behalf of Gem County Auto regarding dispute ID 10987358. [redacted] stated when the vehicle was purchased that he would stop by the office to pick up a check. The next communication received from [redacted] was a phone call/text. [redacted] requested to have the check mailed. The mailing process for a...

check is typically five to seven days. Mailing time is additional, typically a few days, remembering that there is no delivery on Sunday. The request was made of Thursday Dec 3, 2015. The check was processed on Friday the 4th, and sent for delivery on the 5th. Our records indicate that the customer received the check on or around the 10th or 11th.

To whom this may concern; 
please note that our policy is a full refund, however we're not able to refund before we receive the engine back. We tried to  explain that we had not received the engine back, but  he was persistent that we had received it.  Our business has been very...

successful for over 20 years, this solid reputation doesn't happen with false advertisement.  We will be more then happy to refund the customer once we have the engine back in our shop. With standard shipping we should have the engine back within the next three to five business days. 
Becky