G.E.M. Golden Eagle Majestic

December 14, 2017 [redacted] and [redacted] Revdex.com 7007 Jefferson Street NE Ste A Albuquerque, NM 87109 Dear Bureau, I am requesting to rescind the complaint regarding the following company: Golden Eagle Majestic, dba G,E.M. Post Office Box 201 Gamerco, NM 87317 Mr. Neil E[redacted], owner, graciously and expertly explained my perceived roofing issue as a problem created by the original roof which caused the subsequent ceiling imperfection. We would like to remove this complaint in its entirety. Your prompt response and assistance in clearing up this misunderstanding is very much appreciated. Sincerely, /s/ [redacted] and [redacted] Attachment (1) — complaint form dated 11/20/17

Golden Eagle Majestic ConstructionP.O. Box 201Gamerco, NM 87317Phone ###-###-####Tuesday, December 12, 2017[redacted]Dispute Resolution Specialist[redacted]###-###-####Dear [redacted]:In response to the complaint ID of [redacted].On 11/02/2017 at 10:00 a.m. I and another employee...

inspected the roof for possible water leaks. Wemanually checked all screws for tightness making sure washers were sealed properly. We checked allrubber roof jacks around all vents making sure vents were sealed properly. All roofing screws and ventswere still sealed properly not allowing water leaks to occur. At that point we were unable to determinewhere a leak was occurring from.On 12/04/2017 at 9:00 a.m. I and an employee inspected the interior of the house for signs of waterdamage. There were no water marks on ceiling indicating any signs of water leaks. We did notice themanufactures drywall joints showing every 4 ft. on every joint in every room. We pointed out the jointsto the customer’s son explaining what they were and why they are visible. There is no indication ofwater damage due to an installation of a faulty roof.We have also checked the weather history on the day of customer’s claim of problem occurrence alsogoing back one week prior to the customer’s claim. The weather history shows there was noprecipitation the week of/week prior to customer’s claim. The weather history did show there was 0.03inches of precipitation on 7/07/2017 but, that isn’t a substantial amount of rain to cause said water leak.Our company has tried contacting customer to address and resolve issues since last visit on 12/04/2017but, customer has failed to respond or communicate.Regards,Claude E[redacted]G.E.M. Construction Owner###-###-####