GEM Management Reviews (%countItem)
GEM Management Rating
Address: 2021 Cross Beam Dr, Charlotte, North Carolina, United States, 28217-2856
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To: Stone Terrace Apartments 6659 Chupp Road, Ga. 30058
From: Jessica Rose
Reasons: HIPPA Violations by Stone Terrace Apartments Management and staff
Time: 3 pm
Date: 07-08-2023
To whom it may concern,
I am a current resident at the above address listed. I want to give first-hand details about how this
current management staff is conducting business that is outrageously in direct violation of the Federal
HIPPA laws.
Management team has other tenants falsely, accusing current tenants of events with no proof
and without any investigations done by Stone Terrace management team members. The
management doesn’t properly warn the accused tenants or hold a meeting with said tenants to
see if the accusations are true/not. Management just falsely evicts tenants on hearsay. This is a
policy violation per my understanding.
Stone Terrace management team has unlawfully added several unknown tenants to record other
tenants by providing them with free rent. Couple that with falsifying unproven information to
members of Stone Terrace management is extremely breaking the laws state and federal, along
with other business codes of ethics and company policies.
When police are called or Ga. Weather makes the power go out, the management team doesn’t
follow up on police calls or provide awareness information for the safety of their tenants.
My son is 13 years old with ADHD along with documented other medical issues that I have made the
management team aware of his medical history several times during my time here. I was told that due to
noise complaints, my lease will not be renewed, and I would like to add that not one time has a
complaint to a member of management has told to me. I have kept my son in the house due to there is
nowhere to play in the complex, my son’s name Donovan is called out for misbehaving often. Yet I
haven’t gone through an investigation to find the truth with a member of management as of the date of
this letter.
In closing Stone Terrace Apartment Chupp Road Lithonia Ga.30058 is not providing its tenants with due and proper process to keep my/their unit. Federal and State laws are being excessively violated with management knowledge and permission. The safety and welfare of Stone Terrace Apartment is not currently a vital part of Stone Terrace management concern. Human rights are being violated as a part of everyday business practice at the price of current and former tenants. I look forward to receiving a response or a chance to have this discussed with a corporate member and myself.
current concern tenant
I have made several complaints of or campus manager not obeying the Virginia laws for face covering and social distancing. I observed our Campus manager Stephanie F within a foot of three potential residents at 3:25 pm today. Prior to this we made an agreement that she would email me any documents because she has not conducted herself professionally or safely as our Campus manager. She stated in an email that she cannot wear a mask due to difficulty breathing. Which means that she should not be at work. I simply asked her not to put anything on my door as we agreed and explained why. She then states that I am harassing management after I respond to her emails. I asked her to stop emailing me prior to this because I had already clarified what my concerns were and that I witnessed her today without a mask and within a foot of 3 people. She denied and said that she is social distancing. If she was I would have only requested that she emails me rather than saying that I observed her not social distancing. At 3:25 today there should be three ladies who drive a white SUV that should have submitted something at or before that time. Other than the Covid situation, the hallways are disgusting and ive had to make complaints with her supervisors because of food and trash being left in the hallways for weeks and I have videos and images about this. Also during Covid there should not be anything left outside the door because of contamination or a tripping hazard as the offer units for the disabled here. Please someone make this company do what's right. I cannot step foot into the office because she is unprofessional and not safe or following any covid guidelines. The last time I asked her why she wasn't wearing a mask she stated "I am OSHA certified, and you just need to stay six feet away from me and please get out of my office" I have all of the audio from that visit.
Product_Or_Service: apartment
Other (requires explanation) I would like to safely enter the office if I need to and also know that my concerns matter. Up until now I have not been heard or addressed as a person who pays to live here and should be able to come home to a clean and safe dwelling.
The two main doors are locked. This allows for the Site Manager to put on the mask before anyone comes in the office. Her health will not allow her to wear the mask continually for a eight hour work day.
The site has masks available for guest and site staff. Management has also ordered face shields. The site has provided an email address,phone number and a rent drop box. This would eliminate the need to be in the office.
I'm a black female that has four disabilities. This company wouldn't renew my lease and put me out during the pandemic. They're fraudulent.
There was a letter put on my door February 27th 2020 dated February 20th stating that GEM wouldn't renew my lease due to a lease violation and complaints from neighbors. This is the day that I get back from court for my first appearance for one tenant communicating threats. It was odd because when I got back her vehicle was at the site office. I, myself , had made numerous complaints on tenants for breaking violations, and illegal activities. Nothing was done. I have papers, pictures, and phone calls as proof. The site manager ( Ashley Carson ) her supervisor ( Kay Milton ) and the Regional Manager (***) all conspired against me. I asked the site manager during the pandemic could I just stay there until apartments opened back up and I was allowed to move. They said "yes". On May 18th they show up to my door ( the site manager and the maintenance guy her friend) and she told me that I had to vacate by May 31st or the would take me to eviction court June1st. Now that I know better I shouldn't have vacated the unit but I was afraid of losing my subsidy. Now I'm homeless. It's awful. All because I was exposing them. I have Ms. on tape on a phone call saying that the site manager and tenants said that I got out of my vehicle screaming everyday. That is a lie. I have talked to news source about this. The only reason they couldn't report is because they got me out so quick. They put me out during the pandemic. They need to be sued and someway somehow that is going to happen. I called and left a voicemail message on the head supervisor's voicemail. I guess he was very busy or I was just that unimportant. They need to be exposed. I have to return back to court in August. They will all be exposed.
I want to go to court for discrimination and emotional distress. I will win.
Ms. received a notice her lease would not be renewed on 2/20/20. This notice let her now that due to lease violations and disturbances on the property management had decided not to renew her lease for another year once the term as up on 5/1/20. Ms. requested a 30 day extension and one was granted. Ms. moved out on 6/3/20. Per Ms. lease management has the right to not renew a residents lease for cause.
(The consumer indicated he/she DID NOT accept the response from the business.)
I received the letter on February 27th 2020. It was calculated.They aren't honest and they are trying to protect their necks. The letter stated complaints and not disturbances on the property. I want their proof because I have my proof. I would like for a media outlet to expose them. I will only show my proof to an investigator, in court, and/ or to a news outlet. Thank you.
Management has nothing further to add to the previous response to Ms. complaint.
They owe me the remainder of my security deposit which should have been $190 but they issued $73.88. I moved on 11.30.2019.
I moved from *** on 11.30.2019. I had my inspection on 12.2.2019 with the property manage Roz. The apartment was clean and I was to get a refund. They charged me $60 for stripping the floor which left a balance of $190 out of a $250 deposit. I received a letter date 12.16.2019 with a check for $73.88. They charged me for December and late fees. The letter said to speak to the site manager if there was a dispute which I did. I went into the office and Roz told me that she would call Charlotte and have the correction made and a new check would be issued. That was December 2019. Then she asked for the $73.88 check to be returned. I returned the check. Then she sent the check back to me and told me to cash it and the remainder of the deposit would be sent to me. I didn't cash the check and told her I would wait for them to issue a new check. The last time I spoke to her about this was 1.31.2020 and she still is claiming that she will call and get it settled.
I want my refund of $190. I was a good tenant and left the apartment clean and undamaged.
Good afternoon. I have read the complaint and looked into this matter. An error was made on our part and I have emailed our accounting team to make corrections needed so we can get this cleared up and reimburse Ms. the correct amount.
I was a tenant of *** for a little over 7 years. Recently, I was granted a job opportunity so I moved out. I gave the landlord my new address, and about two weeks later I was mailed a letter in regards to the security deposit settlement and move out inspection. Appalled, I noticed where there was a balance for me to pay $108.00. The charges consisted of $126.00 fee due to not giving a 30 day notice, $45.00 apartment cleaning fee, $182.00 for carpent cleaning, and a miscellaneous fee of $5.00 'June 2016 remainder' (unsure of what that is exactly). Grand total of $358.00; my security deposit was $250.00. My landlord and I spoke on the 6-1-18 in regards to my job, I told her at that time that I would be moving out and that she could move the next person up on the waiting list. Due to the distance of my job, her and I were only able to meet on Friday's. Any documentation that needed to be signed or filled was put in my screen door and I returned it in the drop box. I have made several attempts to call Patsy, the regional manager. I have even left several messages for her to contact me back about the charges. I've spoken to Sheree, landlord of *** trying to get answers. As of today, I have yet to hear from anyone. Prior to the move out date we had an apartment inspection, I passed the inspection with all satisfactory. If there were any cleaning issues it definitely would have been notated in the completion of the inspection. It's rather odd to me that I'm being charged for so much "cleaning" of the apartment and I'm also being charged for giving an 8 day move out notice. I clearly gave a 30 day notice.
Explanation of Charges I would just like to have my deposit back and the other unfairly charges dismissed. I don't believe they factored in normal wear and tear of the apartment.
Ms. signed a 30 day notice of intent to vacate on 6/8/18 as is required by her lease. Ms. was responsible for paying her rent through the entire 30 day period. Ms. vacated the unit on 6/30/18 but was responsible for rent through 7/8/18 per her lease and the 30 day intent to vacate notice. The charge for those 8 days totasl 126.00. The cleaning charges on Ms. account for for housekeeping issues that were noted on the move out inspection. The $5.00 charge was a late fee from rent paid late in 2011. Ms. was a resident for 7 years and left in good standing with the company. Due to this I will agree to waive the late fee and the two cleaning charges. This would leave the 8 days of prorated rent as the only remaining charge. If this is acceptable to Ms. she will receive a security deposit refund check in the amount of $124.00
I have been having discrepancies with my water bill since October 2017 and still haven't gotten a resolution yet.
I'm a tenant at *** located in ***, . I've been trying to get a clear understanding on my water for quite so time but to no avail. I have emailed (***) and made a face-to-face visit to get a clear understanding of the situation but haven't heard anything satisfying. I've been trying to get this issue resolved since October 2017 and haven't heard any resolution. Please help me because I sure are not getting an answers from the property manager at my location!
I just want my bill explained and corrected.
This statement is in response to complaint regarding an unresolved disputed water bill. *** Apartments is sub-metered by a third-party vendor ***. *** is responsible for reading meters monthly, documenting the resident's usage and issuing bills to the residents. Management did receive a complaint from the resident regarding an increase in the cost of her water bill and that she was disputing the charges.
After receiving a complaint and reviewing the residents historical billing history, it was noted that Octobers cost was out of the normal parameters of the unit's prior bills. At this time, the resident's account was put under investigation. After being placed under investigation management contacted *** to request the account be reviewed. They were asked to investigate from their end if there were any issues with the meter or anything else that would have caused an error in the reading. Why *** was reviewing October. Management received notification of the resident's November bill for the proceeding billing cycle and it was in line with typical historical billings. Since Management was awaiting response from the meter provider, when November payment was paid it was applied to November. As October bill was under investigation. *** after investigating did not find any issue other than the meter had gone off line during the month of October; however; when returned on line all appeared to be working properly.
Site Management was advised to complete a meter test to assure meter was calibrating properly. A meter test was completed to assure meter was functioning properly. Please find attached pictures showing apartment entry of complaining resident, picture of meter before test, picture of 5-gallon bucket used for test and picture after test showing meter was reading that 4.9 gallon used in test. This confirmed meter was functioning properly. At this point these pictures and the historical on the resident was sent to *** to request an adjustment be made to October.
Management nor *** can find why the resident's account spiked in October. In the interim another month of activity was captured that was in line with the resident's historical usage. Management advised *** the meter company to reissue a bill for October based on usage trends.
Management received the corrected October bill on Thursday, January 11th. Management will be on site Monday, January 13th and will contact the resident to review the reissued bill to see if there are any concerns in effort to resolve this matter. This process did take a little over 60 days to resolve and investigate. Since the account was under investigation management did not send to the resident any late notices or contact the resident to pay October balance. The balance could not be adjusted until the investigation was completed. Upon completion of investigation the balance was adjusted accordingly. We are sorry our resident felt this matter was not being resolved, it was our goal to resolve the matter and unfortunately took two billing cycles to assure resolution.
Please do not hesitate to contact our corporate office if you have any additional questions or concerns at ***.
(The consumer indicated he/she DID NOT accept the response from the business.)
For the most part I do accept their response because I got a call and an invoice stating that all I had to pay was $50.26 which I did for October, but I need to know since October's bill was incorrect, November's bill was correct, then how can December's and January's bill also be corrected? Or am I caught up with my bill? I have attached December's and January's bill so they can see what I'm talking about.
The bill for January was issued on 12/12/17, therefore does not reflect the corrected October bill that was credited after both the January and February bills were issued. The correction will be reflected on your March statement that will be sent Mid-February. Attached is a spreadsheet of your account reflecting historical payments and charges through January. Based on this your balance due is $98.25. This balance is comprised of $49.49 for December and $48.76 for January that are due. There is a payment due for 2/1/18 that is not included in the above account balance. This amount is $49.81 resulting in a total balance due of $148.06 for the prior three months. The current balance due for each month was correct and only the amount due that included prior months was incorrect as they included that $85 discrepancy. This is the same as your November bill that included current charges plus the prior balance. We hope this helps clarify your account and please if you have any questions feel free to reach out to Melody A at or ***. We are happy to announce your property has a new site manager, whom also can assist you with any questions.