[redacted] ! They charged me a flat rate, moved some stuff, claimed truck was full, wanted another flat rate fee to move the rest, t [redacted] Worst of all they broke my brand new flat TV screen [redacted]
I engaged GEM movers to move the furniture to my new houseThe move was scheduled at pm in the afternoon on Nov 9th However the movers came in very late at pmI believe they were tired by then and in the process damaged my inch TV and the wallThey also left the bags in the living room which we had to carry
Product_Or_Service: Movers
***
We hired your company for our move from ** *** Crescent, Etobicoke to * *** Street, Orangeville
When I called several weeks ago to arrange I was quoted $an hour for guys and a foot truck
When your movers arrived at 9am on Thursday they had me sign paperwork stating that the rate was $per hours + hours driving charge which was fineWe gave them $for the deposit to start
When we got to our new house and the truck was half empty around 1pm, the lead guy told my spouse that he suddenly wanted $
After arguing over and over he dropped the price to $*** but we had no choice but to pay as we needed our furniture and boxes off the truck and they *** us to pay it
To be clear the movers started at 9am and had us moved in by 3pmOnly guys showed up first thing in the morning and then an hour later the
*** called GEM Movers for my elderly client on Friday April 27th at 11:00am, They agreed to come move boxes, pack up other belongings and large area rugs in her home the following day on Saturday April 28th at 10amWhen on the phone, they quoted me $for travel then $per hour for workI received a call from my client, *** around 10:am on april 28th shortly after the movers arrived stating that they were charging her $I asked to speak with one of the two men who were moving her items and he said they have a hour minimum to be paid forThis was not told to me on the phone when I called to book but I told him if they are going to charge for hours then they need to be there helping her move for that amount of time, I specifically told him what needed to be done to get the house ready to sell moving the boxes packing loose items and area rugs and brought to the basementHe agreed to this and I asked him to have my client *** give me a call
I have used GEM mover for 3rd time in the row for their perfect moving services They are really professional in their work Guys are very polite and respectful I have no idea why people put bad reviews about them as I am sure they might be the rival companies I have recommended they to my family and friends and I will advise anyone looking to move to use their services if you want a perfect moving job without any hustle
On Sept 13, I contacted *** requesting guys for labour to offload household items from a truck into a storage unitI was quoted $100/hr plus $travel fee with a minimum of hoursUpon arrival, his workers presented a contract and advised there was a hour minimum, not 2, however they would "waive" one hour and needed a $depositOnce they started offloading, halfway through, they left the heavy objects, and demanded full payment before completing the job, breaching contractThey then proceeded to say that there was a refrigerator charge of $40, which *** agreed to waiveAfter constantly arguing, they then proceeded to demand $to move the refrigerator, which was listed nowhere on their contractWe ended up having to move objects, including the refrigerator ourselves, while still having to pay this *** of a business the full fee for an incomplete jobI called *** after the fact to discuss, but he blew me off saying "I'm busy, I'll call you back" and I still have
I hired this company as I had a piano and table saw to movestated terms were $for the truck, $to move the piano, and $70/hour no charge for the sawwhen they first got to the house they sent guys, with a moving blanketafter about an hour they let me know that they didnt have the right equipment to do the job, they talked to their boss who told them I never mentioned the pianotheir boss then called me saying that he needed to send a third mover with the proper equipment but that he would need to charge me more for thisI asked for my deposit back and told them I was doneThe boss called me later that day saying that he had the guys and the equipment ready to go, and he would only need to charge me $bucks extra, to which I said no, he agreed to do the move at the previously discussed priceafter loading the piano, they showed up at my house, they had added a hour minimum charge, which was never discussedThe movers showed up at 930am, and had the piano moved
I used GEM Moving Service to move items from my address to a storage unitUpon arriving at the storage unit I paid for the service in full without incident
The following day the storage company contacted me by telephone and informed me that after I departed, the mover had left what appeared to be a bottle of urine outside the storage unitThe Storage company also explained that this is captured on security camera
I have been given two options by the storage company:
remove the item
pay a $cleaning fee for them to do so
I informed GEM Moving by phone to which they responded *** by asking if GEM Moving would prefer to speak to the storage company directly to clarify as I did not observe the incident personallyGEM Moving responded with please hold, they put the call on hold until it finally disconnectedGEM Moving has since stopped taking any further phone calls from me
I try to contact GEM Moving again tomorrow in att
Crew arrived on time & did a fantastic jobRummy & Khidoo were fast & hardworkingThey removed the upright piano from the basement of year old house like a piece of cakeI highly recommend them & will use their services in future
Hired GEM MOVERS for a short notice moveI spoke to them over the phone and broke down every single item to be moved and asked for a flat rate which was confirmedWhen the movers get to my place they say that there will be no flat rate as the boss said that is not something he agreed to do, Which is a lieThe movers refused to start until I signed the papers for the deal that did "not" include the flat rateThey also would not move a thing until I paid them an arbitrary amount in cash as an up front deposit of $Keep in mind that there ad specifically states "PAY NO DEPOSIT" which is a ***There ad also states "Blanket Pads, Shrink Warping, Mattress Pad" which no mattress pads were used nor anything to lay down on our carpetsThe main complaint I have is that they scratched and dented my walls of my new home when they were moving items and when I asked the movers who I contact regarding the damage they told me to contact the number that I used to book the moveI have texted
They showed up 1/hours late, and they didn't put sheets down when they started moving my stuff so there was mud everywhereMy landlord was furious and I had to pay for cleaningThere was no offer of reimbursement from G.E.M
Because of the lateness we didn't end up getting to my new apartment until 11pm, and because it was so late the movers said they were tired and therefore needed to finish the move the following dayI had paid a hour deposit at this point and they said there might be an option to get two more movers and finish in hours but that I would have to pay for the full hoursI am aware that additional movers are $25/h - this math still does not add upAnother price gauging situation
They ended up leaving with all my stuff and returned the following day (1/hours late), and charged me for the travel to and from their office due to the delay from the previous nightEvery time I talked to Nick (General Manager), there was always hidden fees and haggling
*** ***
I hired Gem movers few days ago to move my three bed room house from Brampton to MississaugaMy friend recommend them and he said they did a pretty good job , I was little scared because I had a really bad experience with the movers in the past, but I decided to give it a shotI hired a gem moving, they arrived on time, they wrapped all my furniture with blankets and wrapGuys finished the job in the estimated time without breaking anything, they also didn't took any breaksAwsm services , great experience I would defiantly recommend them to my friends and family
***! They charged me a flat rate, moved some stuff, claimed truck was full, wanted another flat rate fee to move the rest, t***Worst of all they broke my brand new flat TV screen***
I like gem movers exceptional servicevery friendly and polite guysThey moved me from Mississauga to Scarborough in like hours.They were affordable and professionalGreat work guys keep it up
My family hired G.E.MMoving to help move from House A to House B in HamiltonThe movers arrived at 1:PM and loaded everything from House A by 4:PM (hours, minutes)The movers took a lunch break from 5:PM to 5:PM then drove to House B
The movers requested full payment for hours of work with the promise to refund money if finished early
At 6:PM, the movers started unloading everything into House B, and finished unloading at 8:PM (hours, minutes)By now, the total amount of labour time was hours, minutesHowever, the company refused to give a refund for the extra hours
We were told that it is company policy to round up all uneven hours and add hour to total travel time (not just for travel between the two houses, but for movers to arrive at the location and go home after)Additionally, we were being told that the break doesn't start for the movers until they arrive at their lunch location (i.e., they could choose to travel a larg
*** This was an absolute nightmareI had to hire movers due to a heart condition and because of this I can't do any lifting
Showed up 1/hrlate was booked for 9:am
Wanted to charge me a hrtravelling timeI showed them the quote I was emailed, they then had to call into the office to confirm
Wanted to charge me an additional $for my bed (as an appliance) because it's an adjustable bed with a motor - so they said "it's an appliance"
Website says that they have all the required equipment to make the move easierThey had a wheel trolley and had to borrow my wheel dolly, they had NO stretch wrap - so they used PACKING TAPE to hold things closed, which has removed a small amount of finish off my cabinet, NO blankets, no bubble wrap - nothing as advertised!
I was quoted hrfor the move which it should have been more than enough time for a bedroom and everything was moved into the living room for THEIR convinceThey had only large pieces of furniture to move (a queen size bed and couch)The rest were in hard crates and boxesThese guys took 1/hours to move me out - I still had to move into my other place
They didn't pack the elevator fully as this would have sped up the moving much quickerThey just took their sweet time and talked among themselves
Several times they asked for bottled water (which I didn't have), so they would splash water on themselves, splashing water all over the placeI did find them bottled water
They were very poorly dressed - nothing to advertise the company, dressed like slobs
I ended up calling a friend of mine to come over to help with the UNPACKING as I did not want this to be another hour job - with his help we had everything out of the truck in my apartment in just over an hour
I was quoted $for the move plus taxIn the end it was closer to $
*** ***
They showed up 4 1/2 hours late, and they didn't put sheets down when they started moving my stuff so there was mud everywhere. My landlord was furious and I had to pay for cleaning. There was no offer of reimbursement from G.E.M.
Because of the lateness we didn't end up getting to my new apartment until 11pm, and because it was so late the movers said they were tired and therefore needed to finish the move the following day. I had paid a 9 hour deposit at this point and they said there might be an option to get two more movers and finish in 2 hours but that I would have to pay for the full 9 hours. I am aware that additional movers are $25/h - this math still does not add up. Another price gauging situation.
They ended up leaving with all my stuff and returned the following day (1 1/2 hours late), and charged me for the travel to and from their office due to the delay from the previous night. Every time I talked to Nick (General Manager), there was always hidden fees and haggling.
They showed up 4 1/2 hours late, and they didn't put sheets down when they started moving my stuff so there was mud everywhere. My landlord was furious and I had to pay for cleaning. There was no offer of reimbursement from G.E.M.
Because of the lateness we didn't end up getting to my new apartment until 11pm, and because it was so late the movers said they were tired and therefore needed to finish the move the following day. I had paid a 9 hour deposit at this point and they said there might be an option to get two more movers and finish in 2 hours but that I would have to pay for the full 9 hours. I am aware that additional movers are $25/h - this math still does not add up. Another price gauging situation.
They ended up leaving with all my stuff and returned the following day (1 1/2 hours late), and charged me for the travel to and from their office due to the delay from the previous night. Every time I talked to Nick (General Manager), there was always hidden fees and haggling.
[redacted] ! They charged me a flat rate, moved some stuff, claimed truck was full, wanted another flat rate fee to move the rest, t [redacted] Worst of all they broke my brand new flat TV screen [redacted]
I engaged GEM movers to move the furniture to my new houseThe move was scheduled at pm in the afternoon on Nov 9th However the movers came in very late at pmI believe they were tired by then and in the process damaged my inch TV and the wallThey also left the bags in the living room which we had to carry
Product_Or_Service: Movers
***
We hired your company for our move from ** *** Crescent, Etobicoke to * *** Street, Orangeville
When I called several weeks ago to arrange I was quoted $an hour for guys and a foot truck
When your movers arrived at 9am on Thursday they had me sign paperwork stating that the rate was $per hours + hours driving charge which was fineWe gave them $for the deposit to start
When we got to our new house and the truck was half empty around 1pm, the lead guy told my spouse that he suddenly wanted $
After arguing over and over he dropped the price to $*** but we had no choice but to pay as we needed our furniture and boxes off the truck and they *** us to pay it
To be clear the movers started at 9am and had us moved in by 3pmOnly guys showed up first thing in the morning and then an hour later the
*** called GEM Movers for my elderly client on Friday April 27th at 11:00am, They agreed to come move boxes, pack up other belongings and large area rugs in her home the following day on Saturday April 28th at 10amWhen on the phone, they quoted me $for travel then $per hour for workI received a call from my client, *** around 10:am on april 28th shortly after the movers arrived stating that they were charging her $I asked to speak with one of the two men who were moving her items and he said they have a hour minimum to be paid forThis was not told to me on the phone when I called to book but I told him if they are going to charge for hours then they need to be there helping her move for that amount of time, I specifically told him what needed to be done to get the house ready to sell moving the boxes packing loose items and area rugs and brought to the basementHe agreed to this and I asked him to have my client *** give me a call
I have used GEM mover for 3rd time in the row for their perfect moving services They are really professional in their work Guys are very polite and respectful I have no idea why people put bad reviews about them as I am sure they might be the rival companies I have recommended they to my family and friends and I will advise anyone looking to move to use their services if you want a perfect moving job without any hustle
On Sept 13, I contacted *** requesting guys for labour to offload household items from a truck into a storage unitI was quoted $100/hr plus $travel fee with a minimum of hoursUpon arrival, his workers presented a contract and advised there was a hour minimum, not 2, however they would "waive" one hour and needed a $depositOnce they started offloading, halfway through, they left the heavy objects, and demanded full payment before completing the job, breaching contractThey then proceeded to say that there was a refrigerator charge of $40, which *** agreed to waiveAfter constantly arguing, they then proceeded to demand $to move the refrigerator, which was listed nowhere on their contractWe ended up having to move objects, including the refrigerator ourselves, while still having to pay this *** of a business the full fee for an incomplete jobI called *** after the fact to discuss, but he blew me off saying "I'm busy, I'll call you back" and I still have
I hired this company as I had a piano and table saw to movestated terms were $for the truck, $to move the piano, and $70/hour no charge for the sawwhen they first got to the house they sent guys, with a moving blanketafter about an hour they let me know that they didnt have the right equipment to do the job, they talked to their boss who told them I never mentioned the pianotheir boss then called me saying that he needed to send a third mover with the proper equipment but that he would need to charge me more for thisI asked for my deposit back and told them I was doneThe boss called me later that day saying that he had the guys and the equipment ready to go, and he would only need to charge me $bucks extra, to which I said no, he agreed to do the move at the previously discussed priceafter loading the piano, they showed up at my house, they had added a hour minimum charge, which was never discussedThe movers showed up at 930am, and had the piano moved
***, treat their employees horribly and overcharged for the job after it was complete
***
I used GEM Moving Service to move items from my address to a storage unitUpon arriving at the storage unit I paid for the service in full without incident
The following day the storage company contacted me by telephone and informed me that after I departed, the mover had left what appeared to be a bottle of urine outside the storage unitThe Storage company also explained that this is captured on security camera
I have been given two options by the storage company:
remove the item
pay a $cleaning fee for them to do so
I informed GEM Moving by phone to which they responded *** by asking if GEM Moving would prefer to speak to the storage company directly to clarify as I did not observe the incident personallyGEM Moving responded with please hold, they put the call on hold until it finally disconnectedGEM Moving has since stopped taking any further phone calls from me
I try to contact GEM Moving again tomorrow in att
Crew arrived on time & did a fantastic jobRummy & Khidoo were fast & hardworkingThey removed the upright piano from the basement of year old house like a piece of cakeI highly recommend them & will use their services in future
***They sent wrong truck, wanted to charge me extra for another truck, damaged my walls and my furniture, there the boxes instead of placing them***
Hired GEM MOVERS for a short notice moveI spoke to them over the phone and broke down every single item to be moved and asked for a flat rate which was confirmedWhen the movers get to my place they say that there will be no flat rate as the boss said that is not something he agreed to do, Which is a lieThe movers refused to start until I signed the papers for the deal that did "not" include the flat rateThey also would not move a thing until I paid them an arbitrary amount in cash as an up front deposit of $Keep in mind that there ad specifically states "PAY NO DEPOSIT" which is a ***There ad also states "Blanket Pads, Shrink Warping, Mattress Pad" which no mattress pads were used nor anything to lay down on our carpetsThe main complaint I have is that they scratched and dented my walls of my new home when they were moving items and when I asked the movers who I contact regarding the damage they told me to contact the number that I used to book the moveI have texted
They showed up 1/hours late, and they didn't put sheets down when they started moving my stuff so there was mud everywhereMy landlord was furious and I had to pay for cleaningThere was no offer of reimbursement from G.E.M
Because of the lateness we didn't end up getting to my new apartment until 11pm, and because it was so late the movers said they were tired and therefore needed to finish the move the following dayI had paid a hour deposit at this point and they said there might be an option to get two more movers and finish in hours but that I would have to pay for the full hoursI am aware that additional movers are $25/h - this math still does not add upAnother price gauging situation
They ended up leaving with all my stuff and returned the following day (1/hours late), and charged me for the travel to and from their office due to the delay from the previous nightEvery time I talked to Nick (General Manager), there was always hidden fees and haggling
*** ***
I hired Gem movers few days ago to move my three bed room house from Brampton to MississaugaMy friend recommend them and he said they did a pretty good job , I was little scared because I had a really bad experience with the movers in the past, but I decided to give it a shotI hired a gem moving, they arrived on time, they wrapped all my furniture with blankets and wrapGuys finished the job in the estimated time without breaking anything, they also didn't took any breaksAwsm services , great experience I would defiantly recommend them to my friends and family
***! They charged me a flat rate, moved some stuff, claimed truck was full, wanted another flat rate fee to move the rest, t***Worst of all they broke my brand new flat TV screen***
I like gem movers exceptional servicevery friendly and polite guysThey moved me from Mississauga to Scarborough in like hours.They were affordable and professionalGreat work guys keep it up
My family hired G.E.MMoving to help move from House A to House B in HamiltonThe movers arrived at 1:PM and loaded everything from House A by 4:PM (hours, minutes)The movers took a lunch break from 5:PM to 5:PM then drove to House B
The movers requested full payment for hours of work with the promise to refund money if finished early
At 6:PM, the movers started unloading everything into House B, and finished unloading at 8:PM (hours, minutes)By now, the total amount of labour time was hours, minutesHowever, the company refused to give a refund for the extra hours
We were told that it is company policy to round up all uneven hours and add hour to total travel time (not just for travel between the two houses, but for movers to arrive at the location and go home after)Additionally, we were being told that the break doesn't start for the movers until they arrive at their lunch location (i.e., they could choose to travel a larg
*** This was an absolute nightmareI had to hire movers due to a heart condition and because of this I can't do any lifting
Showed up 1/hrlate was booked for 9:am
Wanted to charge me a hrtravelling timeI showed them the quote I was emailed, they then had to call into the office to confirm
Wanted to charge me an additional $for my bed (as an appliance) because it's an adjustable bed with a motor - so they said "it's an appliance"
Website says that they have all the required equipment to make the move easierThey had a wheel trolley and had to borrow my wheel dolly, they had NO stretch wrap - so they used PACKING TAPE to hold things closed, which has removed a small amount of finish off my cabinet, NO blankets, no bubble wrap - nothing as advertised!
I was quoted hrfor the move which it should have been more than enough time for a bedroom and everything was moved into the living room for THEIR convinceThey had only large pieces of furniture to move (a queen size bed and couch)The rest were in hard crates and boxesThese guys took 1/hours to move me out - I still had to move into my other place
They didn't pack the elevator fully as this would have sped up the moving much quickerThey just took their sweet time and talked among themselves
Several times they asked for bottled water (which I didn't have), so they would splash water on themselves, splashing water all over the placeI did find them bottled water
They were very poorly dressed - nothing to advertise the company, dressed like slobs
I ended up calling a friend of mine to come over to help with the UNPACKING as I did not want this to be another hour job - with his help we had everything out of the truck in my apartment in just over an hour
I was quoted $for the move plus taxIn the end it was closer to $
*** ***
They showed up 4 1/2 hours late, and they didn't put sheets down when they started moving my stuff so there was mud everywhere. My landlord was furious and I had to pay for cleaning. There was no offer of reimbursement from G.E.M.
Because of the lateness we didn't end up getting to my new apartment until 11pm, and because it was so late the movers said they were tired and therefore needed to finish the move the following day. I had paid a 9 hour deposit at this point and they said there might be an option to get two more movers and finish in 2 hours but that I would have to pay for the full 9 hours. I am aware that additional movers are $25/h - this math still does not add up. Another price gauging situation.
They ended up leaving with all my stuff and returned the following day (1 1/2 hours late), and charged me for the travel to and from their office due to the delay from the previous night. Every time I talked to Nick (General Manager), there was always hidden fees and haggling.
[redacted]
They showed up 4 1/2 hours late, and they didn't put sheets down when they started moving my stuff so there was mud everywhere. My landlord was furious and I had to pay for cleaning. There was no offer of reimbursement from G.E.M.
Because of the lateness we didn't end up getting to my new apartment until 11pm, and because it was so late the movers said they were tired and therefore needed to finish the move the following day. I had paid a 9 hour deposit at this point and they said there might be an option to get two more movers and finish in 2 hours but that I would have to pay for the full 9 hours. I am aware that additional movers are $25/h - this math still does not add up. Another price gauging situation.
They ended up leaving with all my stuff and returned the following day (1 1/2 hours late), and charged me for the travel to and from their office due to the delay from the previous night. Every time I talked to Nick (General Manager), there was always hidden fees and haggling.
[redacted]