I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Again there was only one fuse on the floor of the car and an effort of me replacing a blown fuse caused by him cutting the wires and blowing it. Also it is very obvious from the pictures provided that it was cut with some kind of automatic saw and he is the only one who hacked anything out in my car. Yes it may have taken me a few months to get it professionally looked at as I'm on disability after having five brain surgeries now and he even gave me a great price which I commend him for because of my income. However now he is just blatantly lying and I am beginning to think that he is a thief like I have heard from so many other customers now at this point. All I asked was to be reimbursed for the cost of the repairs and yes it was a lot more than what he charged me at the time but it is not my fault that he cut the wires. I gave him the benefit of the doubt the first time bringing the vehicle back in to have him look at it and yes my father is the one who looked in there in his dark garage and did not see any wires cut but he did not know to look below where he hacked and cut the metal frame of my vehicle. This is an absurd effort on his part to look innocent when he messed up my car. As I said I gave him an opportunity to do the right thing so now I guess I will have to do what I have to do and file a suit in small claims court.
Regards,
[redacted]
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Again there was only one fuse on the floor of the car and an effort of me replacing a blown fuse caused by him cutting the wires and blowing it. Also it is very obvious from the pictures provided that it was cut with some kind of automatic saw and he is the only one who hacked anything out in my car. Yes it may have taken me a few months to get it professionally looked at as I'm on disability after having five brain surgeries now and he even gave me a great price which I commend him for because of my income. However now he is just blatantly lying and I am beginning to think that he is a thief like I have heard from so many other customers now at this point. All I asked was to be reimbursed for the cost of the repairs and yes it was a lot more than what he charged me at the time but it is not my fault that he cut the wires. I gave him the benefit of the doubt the first time bringing the vehicle back in to have him look at it and yes my father is the one who looked in there in his dark garage and did not see any wires cut but he did not know to look below where he hacked and cut the metal frame of my vehicle. This is an absurd effort on his part to look innocent when he messed up my car. As I said I gave him an opportunity to do the right thing so now I guess I will have to do what I have to do and file a suit in small claims court.
Regards,
[redacted]