Gemelli Jewerly Stores

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[The person who wrote the response is not telling the truth. The "***" invited my son to punch him and enticed my son after my son demanded respectMy son never became violent or aggressive towards anybody in the store*** *** actually provoke my son to punch him by leaning on the vitrine, bending over and getting closer in my son's face. *** *** even moved away a large mirror that was sitting on the glass vitrine in front of him and my son*** *** yelled at us and undermined us and threated us by calling the police. *** *** called me paranoid and that I was in need of a psychiatrist and called me unintelligent after my son did not respond to his instigation*** *** told me your son is intelligent, but you are not! all these name calling in front of other customers. I was very nervous and upset for my lost and the undermining treatment received at the store. I explained the customers what had happened since they were staring at me. I don't know when the customers arrived at the store because I was facing *** *** all the time and there was no customers when I walked inMy pair of 18k gold earrings with french wires now don't look the sameThe left wire is shorter, the overall base that cradles the pearl is thinner, the band holding the post is thinner and does not look professionally doneIn my first experience with Gemelli store, heart links of a 18k gold thick bracelet were missing. At that time, Gemelli store had their business at another location and when they relocated I assumed there is another repair man. I trusted the store because it relocated,and now looked professional and updatedThe repair man, (which happens to be *** ***) wants to walk away from his responsibility for second timeIn my first bad experience with Gemelli I lacked the proof, but now anybody can see the differences between the two earrings*** *** claims is just a small amount of gold, but the other earring tells another storyThis time it hurts very much because of the sentimental value and it hurts to see my earring butchered like thatIt doesn't even look professionally done
Sincerely,
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above

The client dropped off a pearl earring for repair( the pearl was missing). She mentioned this has happened before and asked what can be done to ensure this will not happen again. We instructed her that...

underneath is a post made of gold, and that we would put a longer, and heavier one, and re-glue the pearl. The repair was done, and picked up. A couple of days later, she came into complain, and accusing us that gold was missing. She accused us of "scrapping" gold off the earring. I tried explaining to her, and assuring her that this was not that type of establishment and that I did the repair myself. Then she starting mentioning that we did a repair over five years ago and gold was missing from that repair as well. I don't know why anyone would go back to what they felt was an untrustworthy jeweler to have repairs done, if they felt there was anything dishonest being done. I explained to her, I cannot add gold to the earring, bec ause nothing was removed. I believe in trying to satisfy her would be admitting guilt. I am absolutely not guilty of any wrong doing. I have been in business for 15 years and this is the first accusation I have ever received. Which should attest to our good business practices. The client started then screaming in front of other clients saying that we use her gold, to add on to other peoples jewelry so we can triple our profits. Upon myself telling her to have more trust in the people she chooses to do business with, and not to be so paranoid, her son rushed me in a very threatening and intimidating manner, and yelled at me to not call his mother crazy. Finally they exited the store still screaming at me, and my clients. I do not feel that there is any way to remedy the situation. I do not believe this client is pleasable and I further believe this situation will escalate into violence( due to her sons reaction). I would rather this client never come back and do business els ewhere. As a note of information. The amount of gold she is accusing me of removing would be so small, that the gold removed could not and would not justify the labor involved.

Review: I brought my earring for repair because the pearl on it came out. Gemelli jewelers have done the same repair on the earring for the last two or three years, and I have paid every single time. This time, I suggested to have the post holding the pearl fixed because every year the pearl comes out. I was told it will cost me $19.60 for the repair. Upon receiving my earring I noticed the loop in the earring is shorter and basically the base that cradle the pearl is thinner overall. I never agreed to have the gold from the earring scrapped in order to fix the post. Now, my pair of earrings don't look the same as the loop is shorter and it sets higher when I wear it. I picked up my earring on Friday May *,2014 and I went to complaint to the store on Saturday May *,2014. Upon my complain, [redacted] of the store called me paranoid and that he has a business and doesn't need to do that, but actually this is the second time I have lost a portion of my jewelry. The first time I had my 18K gold bracelet fixed just to receive it 1/2 inch shorter; 2 hearts link were missing and it fitted tighter on my wrist. They just responded by saying the repair man is a honest person and that was it. I returned to store for further repairs because I assumed there was a different repair man and since the store relocated I trusted them again.Desired Settlement: Replace the gold that was scrapped/cut from the earring so that it would look as the original/match with the other earring. The earrings has a sentimental value for me and it it just upsetting what they have done.

Business

Response:

The client dropped off a pearl earring for repair( the pearl was missing). She mentioned this has happened before and asked what can be done to ensure this will not happen again. We instructed her that underneath is a post made of gold, and that we would put a longer, and heavier one, and re-glue the pearl. The repair was done, and picked up. A couple of days later, she came into complain, and accusing us that gold was missing. She accused us of "scrapping" gold off the earring. I tried explaining to her, and assuring her that this was not that type of establishment and that I did the repair myself. Then she starting mentioning that we did a repair over five years ago and gold was missing from that repair as well. I don't know why anyone would go back to what they felt was an untrustworthy jeweler to have repairs done, if they felt there was anything dishonest being done. I explained to her, I cannot add gold to the earring, bec ause nothing was removed. I believe in trying to satisfy her would be admitting guilt. I am absolutely not guilty of any wrong doing. I have been in business for 15 years and this is the first accusation I have ever received. Which should attest to our good business practices. The client started then screaming in front of other clients saying that we use her gold, to add on to other peoples jewelry so we can triple our profits. Upon myself telling her to have more trust in the people she chooses to do business with, and not to be so paranoid, her son rushed me in a very threatening and intimidating manner, and yelled at me to not call his mother crazy. Finally they exited the store still screaming at me, and my clients. I do not feel that there is any way to remedy the situation. I do not believe this client is pleasable and I further believe this situation will escalate into violence( due to her sons reaction). I would rather this client never come back and do business els ewhere. As a note of information. The amount of gold she is accusing me of removing would be so small, that the gold removed could not and would not justify the labor involved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The person who wrote the response is not telling the truth. The "[redacted]" invited my son to punch him and enticed my son after my son demanded respect. My son never became violent or aggressive towards anybody in the store. [redacted] actually provoke my son to punch him by leaning on the vitrine, bending over and getting closer in my son's face. [redacted] even moved away a large mirror that was sitting on the glass vitrine in front of him and my son. [redacted] yelled at us and undermined us and threated us by calling the police. [redacted] called me paranoid and that I was in need of a psychiatrist and called me unintelligent after my son did not respond to his instigation. [redacted] told me your son is intelligent, but you are not! all these name calling in front of other customers. I was very nervous and upset for my lost and the undermining treatment received at the store. I explained the customers what had happened since they were staring at me. I don't know when the customers arrived at the store because I was facing [redacted] all the time and there was no customers when I walked in. My pair of 18k gold earrings with french wires now don't look the same. The left wire is shorter, the overall base that cradles the pearl is thinner, the band holding the post is thinner and does not look professionally done. In my first experience with Gemelli store, 2 heart links of a 18k gold thick bracelet were missing. At that time, Gemelli store had their business at another location and when they relocated I assumed there is another repair man. I trusted the store because it relocated,and now looked professional and updated. The repair man, (which happens to be [redacted]) wants to walk away from his responsibility for second time. In my first bad experience with Gemelli I lacked the proof, but now anybody can see the differences between the two earrings. [redacted] claims is just a small amount of gold, but the other earring tells another story. This time it hurts very much because of the sentimental value and it hurts to see my earring butchered like that. It doesn't even look professionally done.

Sincerely,

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.