Gemini General Contracting, LLC

So as to eliminate any further confusion I just wanted to have a date and time agreed to in this forumI do not believe this to be publicIf your desire is then that we call you and schedule a time outside of this I will put the work order into our production cycleYou should receive a call within the next couple of days for one of our representatives to schedule a date and time with you for the repair

We have a lien on the Mr [redacted] 's home only because we have not been paid anything and under Indiana State law the time to file a lien on a property was expiringWe would be happy to release the lien contingent upon payment and without penalties Mr [redacted] 's last communication of anything financial was on 8/and was as followsHere is the breakdown of items we would like deducted from the total.Original amount: $5802.54Deductions:windows - $436.31chimney flashing - $273.80pipe flashing - $68.80detach/reset satellite - $85.43roof - TBD after repairs have been completedfront porch flat roof - TBD due to improper estimate calculationTotal deductions at this time would be $We cannot conclude payment with two items being TBDMy communication to him regarding the amounts for those items was for the flat roof (The amount we were to be paid before they told us not to do it) and for repairing a cracked boardThis number is based off a fair market value for a roofer to make a repairThe total then to release the lien is This represents the amounts at this date and without any of the contractual penalties

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that the response would not resolve my complaint For your reference, details of the offer I reviewed appear below I am disappointed it took days for Gemini to respond to my previous correspondence through the Revdex.com that I filed back on August 24th My wife and I understand the Mechanic’s Lien; however, stating that I have not discussed financial payment since August 2nd is and misleading My wife has been in communication via email with Angela Sharp of Gemini since August 11th, asking for clarification of costs and inquiring about Gemini’s warranties While some of the costs have been explained, Gemini has still not divulged their warranty information via the email communication that has been occurring I wrote TBD on some of the cost deductions because my wife and I did not know at the time how much it would cost for another contractor to come and correct the work done incorrectly With the plethora of recent storms and heavy rainfall, there has been water running down our chimney into our roof since Gemini neglected to do the chimney flashing Our front porch roof has not been properly covered since Gemini removed the shingles on May 19th, nearly four months ago After completion of the roof, Doug B [redacted] of Gemini stated that the roof will look wavy at first but will settle after a month Our roof still does not look proper and settled, nearly four months later I have attached several pictures that demonstrate some of our concerns My wife and I wish to settle this fairly with Gemini so that we may seek another contractor to finish our home repairs before our exposed house receives any more damage caused by the weather Regards, [redacted]

Mr [redacted] wants his roof repairedIn my last response I said to pick a date and timeWe will accommodate and do soHe has rejected thatI'm not sure what I'm suppose to do nowI want our communication to be in this forum so as to have no additional confusionSo, we are happy to fix the issueWe have never said we wouldn'tI just need to know a time that works for Mr [redacted] and we will be there

I had been going back and forth with Mrs [redacted] via email before this response to the Revdex.comOne hour before Mr [redacted] 's response I returned an email to Mrs [redacted] The following is that email[redacted] I originally volunteered that we would fix any issue with the roofUpon repairing we would fully honor all craftsmanship warrantiesThe other items could be straight deducted from the totalThis surely seemed like an appropriate resolveIn that situation I would've been happy to show up with my guys and fix your issuesAs I said before, they aren't hard things to fixHowever, I would not re-deck your roof and would not take responsibility for your roof having slat deckingMr [redacted] responded by saying "any reasonable" businessman would've used that as an opportunity to up-sell you for an entire house of decking (even though the building inspector has confirmed to you that our job meets the code requirements) and that you guys would've been happy to pay for that up-sellWe don't up-sell in the eleventh hourHe also said he had no comfort in us repairing anything else on your home due to his lack of confidenceI apologize if I mis-interpreted this and what that really means is that you would like for me to come out to your home, have a reasonable conversation, and conclude our matters amicablyI asked/urged/clarified to you earlier today that what everyone is looking for is a response from you regarding mathAt this point I'm not very inclined for new points of view as to your degree of being shockedFrankly, I'm shocked that you're shocked that I have not come out to your homeI've started and maintained throughout this process a willingness to resolve our matterIf you want me to come out I'll come out with my guysWe won't touch your window wrap as that's the nexus of your disappointmentWe'll fix the cracked board, we'll assure if a nail has missed a slat decking that a second nail was installed to secure it, supply you with a confirmation from the manufacturer that your roof is warranted through them, flash your chimney, and finish your flat roofIn return you'll pay us the full contract amount minus the window wrapIn order to do so I'd want a 50% good faith drawUpon completion you'll have a full five year craftsmanship warranty and the lien will be removed from your property.I have now proposed two appropriate solutionsIf you chose this one my caveat would be that I would be there for resolution and not just to get an ear full about your disappointments as I feel they've been appropriately communicated[redacted] I have now offered two proposalsThis proposal addresses every concern of the [redacted] 'sI'm of a belief that the leaks they have are attributable to the areas that we did not finish due to being kicked off of the jobI would also like for the [redacted] 's to send the information to me regarding the assessment of the third party adjusterI know they've already had the building inspector there who said all of our work was code compliant

Just pick a day and time at the latter part of next week

1. Mr. [redacted] chose to work with us on his insurance loss. His insurer asked for us to submit an estimate. We did. We never expected that they settle the claim with just an estimate and without showing up themselves to do an estimate. However, they did. The estimate then was thoroughly gone... through with Mr. and Mrs. [redacted] where they chose not to do certain things so as to save money. We agreed on what we were to do, wrote everything up on a clear agreement, and proceeded with construction. 2. We did a horrible job wrapping Mr. [redacted] 's window. Our employee did not do a good job and was subsequently let go for it. We immediately acknowledged that with Mr. [redacted] when he complained, agreed, and said that we would re-do it. We then showed up to complete the flat portion of the roof and they told us to leave. The window wrap was replaced with a sub contractor that has performed work for us for years with no complaints.3. It's been nearly two months since we've been on the property. We have been trying to conclude this matter with Mr. [redacted] by deducting from the work we did (based off the estimate and agreement) the items we did not do or the items he is unsatisfied with. Mr. [redacted] has left major questions as to this agreement by labeling the cost of deduction as TBD. He had the city inspector inspect his roof and the city inspector put in writing that the roof met all minimum requirements for code.Our goal is to conclude our business with Mr. [redacted] . We've been trying to do so for two months.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below.It is comical how this business is attempting to criticize me, the customer, for their own defective work While their defective work has not caused an issue, yet, it is possible that it could at any time If someone were to walk on the roof without knowing there is no support in that area, they could seriously injure themselves Leaving a job with these safety issues is more important to me than the other potential issues that it may cause, but to each their own The response was correct that they attempted to contact me while I was out of the country for work, but this was well after I notified them of the issue Furthermore, I let Dale know that I would be returning in two weeks, at which time the response was that they would contact me again after I returned Needless to say, this never happened which was the reason for escalation to the Revdex.com After I filed a complaint, Dale did reach out to me while I was at work and unable to answer my phone I did return Dale's call and left a voicemail, which he then, in turn, returned my call and we discussed the issue This was last week and he stated that he would contact me, again, once the weather cleared up and he was able to come and make the repair The repair has yet to be scheduled
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Business is totally denying to complete remaining repair and not offering any refund for the remaining job even though they had a legal contract with us to complete following jobs:a. Guttering the home with 6" Harringbone.b. Re-screen screensc. Installing 90' of primed wood on front of home.They never sent back anyone to clean nailsI would be surprised if they can prove that they sent someone, my home security system never liesI forgot to mention earlier their claim that they ordered ITEL reportThat is entirely untrue, we supplied them our insurance supplied ITEL report for siding which could have helped them to get entire house siding approvalAlso, I had to return whole roofing package for the first time because they were trying to put cheaper singles even though they agreed on contract to put OC Duration Dimensional Singles. We are not asking them for any additional repair but just for what they agreed to do in contractWe never signed contract with other contractor for other repairs except sidingI am also not able to claim remaining amount that supposed to be claimed with my insurance after all repairs are completed.We have supplied all evidence to Revdex.com to support our complaintThere might be lot of other customers out there who are cheated by this company but not coming front to complaintWe would appreciate if Revdex.com can take any action against this company so other customer will not have to go through what we are going through since last couple of months.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Gemini claims to have been in contact with us for two months, which is false My wife contacted Gemini June 10th to cease all work because we were unsatisfied with their product and service We called Gemini back on June 21st because we had not heard from them since June 10th, yet Gemini had returned to complete the window wraps after we told them to stop all work On July 12th, we met with Doug B*** from Gemini to discuss payment Doug said he would get back to us with a response from his company by that Thursday, July 14th We informed Doug that we would be leaving for vacation on Friday, July 15th and would not be available until July 25th We did not receive notification until July 15th from James Lee of Gemini regarding payment of services performed, at which point we were already away on vacation and notified Gemini that we would be out of town through the following week We responded to Gemini's email in detail on July 26th, and have since been in constant communication with several of their employees, beginning with James L** (whose final email was sent August 1st) and concluding with Angela S*** (whose first email was sent August 11th) On August 15th, I submitted a formal complaint to the Revdex.com because the work performed by Gemini was poor and other homeowners should be made aware of our poor experience Upon receipt of my formal complaint, Gemini emailed my wife on August 16th, stating that they would cease communicating with us, stating "I'm not inclined to do any further communication" and that they wanted to resolve the issue that day This intimidation discouraged me from responding further through the Revdex.com My wife responded to Angela's email stating that we would like to resolve the issues with their company and explained why we thought it was necessary to file a complaint with the Revdex.comThere was never any indication at that point that Gemini was taking an legal action against us On August 24th, we received a Mechanic's Lien from Gemini dated August 18th
Regards,
*** ***

The majority of Mr***'s response is a reiteration of his pastI disagree with his accountMr*** has already made himself clear that he will be seeking legal representation so I presume the decision on this will be a legal decisionI have no intention of catering my position.As far as the last portion regarding the ice and watershield and nail pick up we addressed the nails right after we roofedWe roofed his homeOur roofers go around the entire home with magnets on rollers and wand magnets into the shrubbery and landscapingNo clean up is perfect but for doing hundreds of roofs a year our customers are typically satisfiedIf they have an issue we send our guys back with the magnets againWe did so on Mr***'sAs far as the ice and watershield, it's true, I never responded to himMy patience was being tested at this pointHowever, I will respond nowIf it were discontinued we would not be able to order through *** ***They are the largest material supplier in the US and not a distributor of discounts and discontinued itemsThe Ice and water used IKO StormshieldThis is still in manufacturingMr*** may have been referring to feltThis was a standard lbfelt that's been the norm in underlayment installation for the last yearsI would not be surprised if the same contractor that Mr*** ended cancelling our agreement for was the same person that told him that we used products that were discontinued

Mr *** discovered that one of his box vent holes was mistakenly not covered with osbThis was a mistake on our partA non-emergency mistakeMr*** contacted his sales rep., Tommy B***, who suggested he call our office for warrantable issuesHe calledWe put the work order in our
production/warranty foldHe was contacted by our representative, Dale, who was instructed to schedule a time with Mr*** and simply fix the issueDale called and Mr*** said he was unavailable for a period of timeDale still had the work order to schedule with Mr***When Mr*** became available ilo any initiative for contact he filed a complaint with the Revdex.comI read the complaint last week while out of townDale said he intended to call Mr*** again once he completed some jobs with other customers and figured out his scheduleDale said he had received no calls from Mr*** after he got back from vacationI told Dale to call him immediately because apparently he just filed a Revdex.com complaint ilo of contacting usDale called last weekMr*** has yet to respond

We had an agreement with Mr*** to replace his roof, gutters, and some small miscstuffWe worked for a month with Mr***'s insurer to conclude a matter on sidingHe had a small portion of siding on his home to be replaced hat was discontinuedUltimately, his insurer would not cover the
remainder of siding for the rest of his home and took the position that they were only obligated to pay for direct physical loss and not obligated to assure a color match.In the interim Mr*** asked for us to the do the roofWe did soWe then sent our crew to do Mr***'s guttersHe turned them away saying that he might be changing the gutter color if his siding where to be fully replaced by the insurerThis was after I explained that they would not do soWe had a conversation then where he informed me that he would now be working with a competitor because he felt they could have his insurer do what we were not able to doI informed Mr*** that I had been doing this for years and that no one else would be able to do what I was not able to do in this matterHe decided to go with the other contractor anywayAt that point our job was concludedHe paid us for the roofing portion of the job and we went our separate ways.Mr*** called several months after this instance and said that he would like to move forwardI presume because his experience with the contractor he chose over us did not fulfill his expectationsI told Mr*** that we would not be going back to his homeHis actions have been insulting and his opportunism paramountHad he not chosen to go with another contractor (and we at the time amicably agreed to part ways) the remainder of this items would have been completed months ago without instance.We will not be going back to Mr***'s home and I would expect any other contractor would feel the same wayWe settled up for the work we had doneHe chose someone elseJust because that did not go well for him does not mean that he can just demand that we show back up to his homeWhen I explained my position to Mr*** he immediately threatened us by saying he would tell many people about his negative experience, file a complaint with the Revdex.com, file a complaint with the FTC, and seek legal recourseWhat he never grasped was that I understand people make mistakesHad he chosen to re-approach us with a demeanor that he messed up we probably would have gone back to his homeBut no, his approach was aggressive, demanding, and threatening.We try to operate in a manner where the customer is always rightThis isn't so in this case

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that the response would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
No confusion on my end. But, I am not going to put my availability on a public forum either. If you really are interested in fixing your defect then please give me a call to schedule a time. 
Regards,
[redacted]

I am surprised to see his response. Please find my response inline.   James L**: We had an agreement with Mr. [redacted] to replace his roof, gutters, and some small misc. stuff. We worked for a month with Mr. [redacted]'s insurer to conclude a matter on siding. He had a small portion of siding on his home to be replaced hat was discontinued. Ultimately, his insurer would not cover the remainder of siding for the rest of his home and took the position that they were only obligated to pay for direct physical loss and not obligated to assure a color match. In the interim Mr. [redacted] asked for us to the do the roof. We did so. We then sent our crew to do Mr. [redacted]'s gutters. He turned them away saying that he might be changing the gutter color if his siding where to be fully replaced by the insurer.  This was after I explained that they would not do so. We had a conversation then where he informed me that he would now be working with a competitor because he felt they could have his insurer do what we were not able to do. I informed Mr. [redacted] that I had been doing this for 12 years and that no one else would be able to do what I was not able to do in this matter. He decided to go with the other contractor anyway. At that point our job was concluded.   [[redacted]]: Since, I was waiting on siding approval and was not sure about the gutter color, I requested gutter guy if it is possible to postpone for few weeks.  He called and confirm with GEMINI that it's perfectly fine and they will come back when we are ready.  If gutter guy or GEMINI had objected at that time, we would have never returned gutter guy. As per below email, James L** confirmed on 08/14/2017 that GEMINI is okay to deduct siding value of $593 from the total amount and will take care of the remaining repairs. I would like to remind him that they sent gutter guy only after we had this agreement. If they would have concluded business, they would have never sent gutter guy.   On Aug 14, 2017, at 6:01 PM, Trustgemini <[email protected]> wrote:   Yes   On Aug 14, 2017, at 5:46 PM, [redacted] <[redacted]> wrote:   James, Does 'yes' for the item # 1 means GEMINI is okay to deduct siding value of $593 from total amount of $8571?  Thanks, [redacted]   On Aug 14, 2017, at 4:43 PM, JamesL** <[email protected]> wrote: Yes on the other contractor.  No. For the price we agreed to we are doing what we agreed to do.   JamesL** trustgemini.com The secret of getting ahead is to get started. Mark Twain   From: [redacted] <[redacted]> Sent: Monday, August 14, 2017 11:46:55 AM To: Trustgemini Subject: Re: Clarification   Good Morning James,   As per our conversation, GEMINI is okay with another contractor filing siding supplement for full house and deducting the siding value that is stated on the insurance scope of loss.    I was wondering if GIMINI will paint deck, prime & paint exterior fascia and buy grill cover that is stated on the insurance scope of loss.   Please confirm if my understanding is correct for the above items. I have attached a copy of insurance scope of loss for your reference.    Thanks, [redacted]     James L**: He paid us for the roofing portion of the job and we went our separate ways.   [[redacted]]: The amount I paid them as a first installment is not mentioned anywhere in the contract that would be the cost of roofing. As per contract and also  his email below, it is clear that he is responsible to repair everything for  $8571.34   "On Aug 8, 2017, at 5:39 PM, JamesL** <[email protected]> wrote:   Mr. [redacted], I'm going to order your roof pack and get your gutters ordered. For clarification We are replacing your roof with OC Duration. Driftwood Guttering the home with 6" Harringbone. Re-screen 9 screens Patch broken siding in front of home with matching siding off of someone else's home Installing 90' of primed wood on front of home. Price is insurance loss (10071.34) minus 1500 making a job total of 8571.34.    James L**: Mr. [redacted] called several months after this instance and said that he would like to move forward. I presume because his experience with the contractor he chose over us did not fulfill his expectations. I told Mr. [redacted] that we would not be going back to his home. His actions have been insulting and his opportunism paramount. Had he not chosen to go with another contractor (and we at the time amicably agreed to part ways) the remainder of this items would have been completed months ago without instance.   [[redacted]]: My intention was never to insult or turn anyone down. There was clear communication between us on every agreement and decisions until we made a first installment payment. My other contractor is still working with my insurance to get the siding approval for whole house and they are pretty close to get it approved. Since winter is approaching, I emailed them on 10/27/2017 and called multiple times if they could schedule for remaining repairs. Finally, I received surprising below email from him on 11/01/2017.   From: James L** <[email protected]> Sent: Wednesday, November 1, 2017 11:49 AM To: [redacted] Subject: Re: Clarification   Mr. [redacted],   I was not planning on doing anything further on your home after our gutter guys were turned away and you decided to go with [redacted] for the remainder of your repairs.   James L**: We will not be going back to Mr. [redacted]'s home and I would expect any other contractor would feel the same way. We settled up for the work we had done. He chose someone else. Just because that did not go well for him does not mean that he can just demand that we show back up to his home. When I explained my position to Mr. [redacted] he immediately threatened us by saying he would tell many people about his negative experience, file a complaint with the Revdex.com, file a complaint with the FTC, and seek legal recourse. What he never grasped was that I understand people make mistakes. Had he chosen to re-approach us with a demeanor that he messed up we probably would have gone back to his home. But no, his approach was aggressive, demanding, and threatening. We try to operate in a manner where the customer is always right. This isn't so in this case.   [[redacted]]: We are not asking them for any additional repair but just for what they agreed to do in contract. We never signed contract with other contractor for other repairs except siding. I am also not able to claim remaining amount that supposed to be claimed with my insurance after all repairs are completed. I sent multiple emails requesting a call back and called multiple times to reach him. He never gave me a call back and instead responded in email that they aren't doing any other work. I had no choice but seek your help. P.S. Please let me know if you need any additional details. I have also attached above response as an attachment.

So as to eliminate any further confusion I just wanted to have a date and time agreed to in this forum. I do not believe this to be public. If your desire is then that we call you and schedule a time outside of this I will put the work order into our production cycle. You should receive a call within the next couple of days for one of our representatives to schedule a date and time with you for the repair.

We have a lien on the Mr. [redacted]'s home only because we have not been paid anything and under Indiana State law the time to file a lien on a property was expiring. We would be happy to release the lien contingent upon payment and without penalties.  Mr. [redacted]'s last communication of anything financial was on 8/2 and was as follows... Here is the breakdown of items we would like deducted from the total.Original amount:                    $5802.54Deductions:windows                    - $436.31chimney flashing       - $273.80pipe flashing              - $68.80detach/reset satellite - $85.43roof                            - TBD after repairs have been completedfront porch flat roof    - TBD due to improper estimate calculationTotal deductions at this time would be $864.34 We cannot conclude payment with two items being TBD. My communication to him regarding the amounts for those items was 474.65 for the flat roof  (The amount we were to be paid before they told us not to do it) and 357.92 for repairing a cracked board. This number is based off a fair market value for a roofer to make a repair. The total then to release the lien is 4105.63. This represents the amounts at this date and without any of the contractual penalties.

Mr. [redacted] wants his roof repaired. In my last response I said to pick a date and time. We will accommodate and do so. He has rejected that. I'm not sure what I'm suppose to do now. I want our communication to be in this forum so as to have no additional confusion. So, we are happy to fix the issue. We have never said we wouldn't. I just need to know a time that works for Mr. [redacted] and we will be there.

I had been going back and forth with Mrs. [redacted] via email before this response to the Revdex.com. One hour before Mr. [redacted]'s response I returned an email to Mrs. [redacted]. The following is that email.[redacted]I originally volunteered that we would fix any issue with the roof. Upon repairing we would fully honor all craftsmanship warranties. The other items could be straight deducted from the total. This surely seemed like an appropriate resolve. In that situation I would've been happy to show up with my guys and fix your issues. As I said before, they aren't hard things to fix. However, I would not re-deck your roof and would not take responsibility for your roof having slat decking. Mr. [redacted] responded by saying "any reasonable" businessman would've used that as an opportunity to up-sell you for an entire house of decking (even though the building inspector has confirmed to you that our job meets the code requirements) and that you guys would've been happy to pay for that up-sell. We don't up-sell in the eleventh hour. He also said he had no comfort in us repairing anything else on your home due to his lack of confidence. I apologize if I mis-interpreted this and what that really means is that you would like for me to come out to your home, have a reasonable conversation, and conclude our matters amicably. I asked/urged/clarified to you earlier today that what everyone is looking for is a response from you regarding math. At this point I'm not very inclined for new points of view as to your degree of being shocked. Frankly, I'm shocked that you're shocked that I have not come out to your home. I've started and maintained throughout this process a willingness to resolve our matter. If you want me to come out I'll come out with my guys. We won't touch your window wrap as that's the nexus of your disappointment. We'll fix the cracked board, we'll assure if a nail has missed a slat decking that a second nail was installed to secure it, supply you with a confirmation from the manufacturer that your roof is warranted through them, flash your chimney, and finish your flat roof. In return you'll pay us the full contract amount minus the window wrap. In order to do so I'd want a 50% good faith draw. Upon completion you'll have a full five year craftsmanship warranty and the lien will be removed from your property.I have now proposed two appropriate solutions. If you chose this one my caveat would be that I would be there for resolution and not just to get an ear full about your disappointments as I feel they've been appropriately communicated.[redacted] I have now offered two proposals. This proposal addresses every concern of the [redacted]'s. I'm of a belief that the leaks they have are attributable to the areas that we did not finish due to being kicked off of the job. I would also like for the [redacted]'s to send the information to me regarding the assessment of the third party adjuster.. I know they've already had the building inspector there who said all of our work was code compliant.

Per James, once the customer had paid the balance the lien will be removed.