Gemini Subscription Services

We immediately contacted Mr [redacted] via email to explain the situation.? We have attached a copy

I have communicated directly with the complaining customer and got this response: From: "***" < [redacted] >To: " [redacted] " < [redacted] >Subject: Re: US Weekly subscriptionDate: Thursday, September 22, 6:AMHi ***,If the magazine is going to send the issues, case closed! Unfortunately, I do not remember the information about a 10-week delay in delivery or this would have not begun This is not the first time using your service I had not had issues in the past.Thank you for the insight! This is what I was looking for - some type of communication of what was occurring I could not locate contact information when googling your company but did find the Revdex.com link first Others who filed complaints had their issues resolved and that seemed the best route to go.I will save this contact information and if for some reason the magazine does not show up by mid-November, I will reach out to you again to discover if there has been another update.Apparently my customer returned both the order form and the stub and therefore no longer had access to the warning about the time lines involved to get her magazine or to our email address

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me.? I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ? [redacted] ?

As a result of this complaint, I found out that all of the orders we submitted to American Media, the publisher of Penthouse, were never processed It took two weeks to get an answer as to what had gone wrongThey have corrected their mistake and entered your order, Unfortunately, that starts the calendar all over again at their end so the first issue you get will be the May issue with the expiration of the March issueAt this point the other choice is to cancel your order and get a refundThat won't get you the magazine and ordering directly from the publisher will add another month to the processIf you want a refund, reply and I will get a check right out to you

We received your order on 2/23/and remitted it to the clearing house shortly thereafterWe have had a heck of a time finding out what happened as fingers are being pointed in all directions regarding the Penthouse messThe best we can make out of what happened is that the Christmas rush was
"horrendous this year and caused a great deal of problems." That still does not explain why it was only Penthouse orders that were affected At first we thought it was only our orders that were placed in November and December were affected but it turns out that all orders for Penthouse in that time frame were hung-upThe only explanation we can get for why only Penthouse orders is that many Playboy subscribers that were exceedingly unhappy with the change in format decided to switch to Penthouse when their Playboy subscriptions ran outIn effect, the November orders were not keyed until JanuaryThey caught up the backlog only to create a new one when January keying got delayed to February and February to March, etc. That added another month delay so now the week calendar means mailing the September issue at the end of this month. We apologize for this ridiculous delay which has caused no end of problems for our customers and usThe delay has been at the other end of the chain but that does not make us or our customers happyWe have been swamped with complaints

We received your order on 2/23/and remitted it to the clearing house shortly thereafterWe have had a heck of a time finding out what happened as fingers are being pointed in all directions regarding the Penthouse messThe best we can make out of what happened is that the Christmas rush was
"horrendous this year and caused a great deal of problems." That still does not explain why it was only Penthouse orders that were affected At first we thought it was only our orders that were placed in November and December were affected but it turns out that all orders for Penthouse in that time frame were hung-upThe only explanation we can get for why only Penthouse orders is that many Playboy subscribers that were exceedingly unhappy with the change in format decided to switch to Penthouse when their Playboy subscriptions ran outIn effect, the November orders were not keyed until JanuaryThey caught up the backlog only to create a new one when January keying got delayed to February and February to March, etc. That added another month delay so now the week calendar means mailing the September issue at the end of this month. We apologize for this ridiculous delay which has caused no end of problems for our customers and usThe delay has been at the other end of the chain but that does not make us or our customers happyWe have been swamped with complaints

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

As a result of this complaint, I found out that all of the orders we submitted to American Media, the publisher of Penthouse, were never processed. It took two weeks to get an answer as to what had gone wrong. They have corrected their mistake and entered your order, Unfortunately, that
starts the calendar all over again at their end so the first issue you get will be the May issue with the expiration of the March issueAt this point the other choice is to cancel your order and get a refundThat won't get you the magazine and ordering directly from the publisher will add another month to the processIf you want a refund, reply and I will get a check right out to you

I paid Gemini Subscription Services $77.94b on 3/1/for a year subscription to US magazineIt is now 6/20/and US Magazine has not yet received the money from Gemini and is now cutting off my subscription I have tried to contact Gemini Subscription Services with no success They cashed my check and never passed the money along to US Magazine They are a complete rip-off and are stealing people's $

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory
to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will
wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will
wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

We immediately contacted Mr*** via email to explain the situation. We have attached a copy

I have communicated directly with the complaining customer and got this response: From: "***" To: "*** ***" Subject: Re: US Weekly subscriptionDate: Thursday, September 22, 6:AMHi ***,If the magazine is going to
send the issues, case closed! Unfortunately, I do not remember the information about a 10-week delay in delivery or this would have not begun. This is not the first time using your service I had not had issues in the past.Thank you for the insight! This is what I was looking for - some type of communication of what was occurring. I could not locate contact information when googling your company but did find the Revdex.com link first. Others who filed complaints had their issues resolved and that seemed the best route to go.I will save this contact information and if for some reason the magazine does not show up by mid-November, I will reach out to you again to discover if there has been another update.Apparently my customer returned both the order form and the stub and therefore no longer had access to the warning about the time lines involved to get her magazine or to our email address

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

ight on my part, an email address was not placed on the printed order form but this will be included on my next printing.? I am years old and run this business in an attempt to supplement my social security so I can stay afloat.? My wife is in poor health and sleeps until late in the
morning.? Given the time differential, we were getting phone calls starting as early as? AM? in the summer which is why there is no telephone number available.? Turning to the issue at hand, Ms*** is a customer who paid me with check number dated 11/6/15.? I remitted payment to the clearing house (***) on 11/30/who in turn paid the publisher.? Publishers are notoriously slow in processing payments and it gets worse during the holidays.? I am inserting an email I got from *** *** at *** detailing how slow this process is:Hi ***l,The industry standard is to days for receipt of first issuesMost of the publishers use mail processing centers which tabulate and processes the millions of orders received, and they perform the actual sorting and mailingThis takes a lot of timeAdditionally, most magazines are printed months in advance, and each printing is pre-allocated only to the amount of subscribers at the actual time of printingThus, an order received in January might actually commence in AprilAs a general rule, daily subscriptions take ??" weeks to start, weekly subscriptions take - weeks to start, monthly subscriptions take ??" weeks to start, and bi-monthly and quarterly subscriptions take - weeks to start.Our Customer Service Department can check the status of an order after weeksYou can email them directly at? cs@***network.comYou will need to include the subscribers name and address, the title and term, and the date the orders was submitted to us.I hope this will clarify why there has been such a delay in your receiving your US Weekly magazine but rest assured you will be getting your magazine.? If there is any further delay, reply to this email and I will follow up to see what the hold up is.? Thank you for doing business with me and it is greatly appreciated.Paul NM***PresidentGemini Mailing Consultants, [email protected]

I have communicated directly with the complaining customer and got this response: From: "[redacted]" <[redacted]>To: "[redacted]" <[redacted]>Subject: Re: US Weekly subscriptionDate: Thursday, September 22, 2016 6:23 AMHi [redacted],If the magazine is going to...

send the issues, case closed!  Unfortunately, I do not remember the information about a 10-12 week delay in delivery or this would have not begun.  This is not the first time using your service I had not had issues in the past.Thank you for the insight!  This is what I was looking for - some type of communication of what was occurring.  I could not locate contact information when googling your company but did find the Revdex.com link first.  Others who filed complaints had their issues resolved and that seemed the best route to go.I will save this contact information and if for some reason the magazine does not show up by mid-November, I will reach out to you again to discover if there has been another update.Apparently my customer returned both the order form and the stub and therefore no longer had access to the warning about the time lines involved to get her magazine or to our email address.

I have communicated directly with the complaining customer and got this response:
From: "[redacted]" <[redacted]>To: "[redacted]" <[redacted]>Subject: Re: US Weekly subscriptionDate: Thursday, September...

22, 2016 6:23 AMHi [redacted],If the magazine is going to send the issues, case closed!  Unfortunately, I do not remember the information about a 10-12 week delay in delivery or this would have not begun.  This is not the first time using your service I had not had issues in the past.Thank you for the insight!  This is what I was looking for - some type of communication of what was occurring.  I could not locate contact information when googling your company but did find the Revdex.com link first.  Others who filed complaints had their issues resolved and that seemed the best route to go.I will save this contact information and if for some reason the magazine does not show up by mid-November, I will reach out to you again to discover if there has been another update.Apparently my customer returned both the order form and the stub and therefore no longer had access to the warning about the time lines involved to get her magazine or to our email address.

As a result of this complaint, I found out that all of the orders we submitted to American Media, the publisher of Penthouse, were never processed.  It took two weeks to get an answer as to what had gone wrong. They have corrected their mistake and entered your order, Unfortunately, that...

starts the calendar all over again at their end so the first issue you get will be the May issue with the expiration of the March 2018 issue. At this point the other choice is to cancel your order and get a refund. That won't get you the magazine and ordering directly from the publisher will add another month to the process. If you want a refund, reply and I will get a check right out to you.

We immediately contacted Mr. [redacted] via email to explain the situation.  We have attached a copy.