Gemma's Jewelers

Initial Business Response /* (1000, 5, 2015/05/11) */
Firstly we would like to apologize for the inconvenience and disappointment with usHere at Gemmas Jewelers our number one priority is to keep our customers satisfiedAfter the complaint was written the customer came to our store and both
parties came to an agreementWe will gladly reimburse the customer for their new jeweler costs and hope they will be satisfied with the ringWe assure that our services are available to you at all needs
Respectfully,
Gemmas Jewelers
Initial Consumer Rebuttal /* (3000, 7, 2015/05/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Although we are satisfied with the way Gemma's Jewelers has handled our complaint, after speaking with the new jeweler, they will be making a new engagement ring and wedding band and we would like a full refund from Gemma's
Final Business Response /* (4000, 9, 2015/05/28) */
As requested, we will issue a refund for the ring purchased on 09/13/2013, for the amount of $2,
We will request for the ring in question to be returnedPlease visit our store to proceed with this transaction
Thank you for your business
Gemma's Jewelers