[redacted] – as discussed, below is the verbatim text of the email sent by our vice president of laboratory services to [redacted] (complaint ID [redacted] ) by email on August 28. As of today we have not had any further correspondence with [redacted] ***: “According to our records, after the services... were completed and you were invoiced, you requested to pay for the services using GemPasses. As you have used GemPass to pay for previous services, you know that GemPasses must be submitted along with the gemstones. There were no GemPasses included with your submission, which is why you received an invoice. Therefore we cannot provide a credit as you requested.” Best regards, [redacted] GIA Also, see attached letter from the company.
[redacted] – as discussed, below is the verbatim text of the email sent by our vice president of laboratory services to [redacted] (complaint ID [redacted] ) by email on August 28. As of today we have not had any further correspondence with [redacted] ***: “According to our records, after the services... were completed and you were invoiced, you requested to pay for the services using GemPasses. As you have used GemPass to pay for previous services, you know that GemPasses must be submitted along with the gemstones. There were no GemPasses included with your submission, which is why you received an invoice. Therefore we cannot provide a credit as you requested.” Best regards, [redacted] GIA Also, see attached letter from the company.