We are happy to have reached an amicable agreement with you regarding your issueWe would still like to take time to explain to customers who read this review to understand the facts: 1) A diamond jeweler has claimed that a 2.2ct square radiant cut heated white sapphire in very high quality is worthless (~$to$10), which we have showed the customer is not trueThere are direct competitors who are selling similar gems for much higher prices (+$2,200), which is more than what the customer paid for her entire platinum sapphire ring with usThe diamond jeweler was confused about LAB CREATED white sapphires not being valuable, which is trueWe ONLY sell NATURAL gems at wholesale prices2) The customer has had the ring for over years and has said that her ring was never in proper round shapeWe accept the customer's word and are happy to fix any issue with the setting at no cost3) The customer has said to have sent us one email few months back regarding the issue, which we didn't receiveThe customer unfortunately never attempted to send us another email or call usWe were only made aware of the issue after we received this complaintWe are always happy to rectify any issue as long as we are aware of the problemThank you
We are happy to have reached an amicable agreement with you regarding your issueWe would still like to take time to explain to customers who read this review to understand the facts: 1) A diamond jeweler has claimed that a 2.2ct square radiant cut heated white sapphire in very high quality is worthless (~$to$10), which we have showed the customer is not trueThere are direct competitors who are selling similar gems for much higher prices (+$2,200), which is more than what the customer paid for her entire platinum sapphire ring with usThe diamond jeweler was confused about LAB CREATED white sapphires not being valuable, which is trueWe ONLY sell NATURAL gems at wholesale prices2) The customer has had the ring for over years and has said that her ring was never in proper round shapeWe accept the customer's word and are happy to fix any issue with the setting at no cost3) The customer has said to have sent us one email few months back regarding the issue, which we didn't receiveThe customer unfortunately never attempted to send us another email or call usWe were only made aware of the issue after we received this complaintWe are always happy to rectify any issue as long as we are aware of the problemThank you